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PN – 84 India geospatial forum 2012 8th February 2012, Gurgaon K Prashant Certificate Program for Executives in eGovernance IIM Indore.

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Presentation on theme: "PN – 84 India geospatial forum 2012 8th February 2012, Gurgaon K Prashant Certificate Program for Executives in eGovernance IIM Indore."— Presentation transcript:

1 PN – 84 India geospatial forum 2012 8th February 2012, Gurgaon K Prashant Certificate Program for Executives in eGovernance IIM Indore

2 eGovernance in India Evolved from computerization of Government Departments to initiatives that encapsulate the finer points of Governance, such as citizen centricity, service orientation and transparency. National e-Governance Plan (NeGP), takes a holistic view of e-Governance initiatives across the country, integrating them into a collective vision, a shared cause. The Government approved the National e-Governance Plan (NeGP), comprising of 27 Mission Mode Projects (MMPs)and 8 components, on May 18, 2006

3 Mission Mode Projects Central MMPsState MMPsIntegrated MMPs Banking Central Excise & Customs Income Tax (IT) Insurance MCA21 National Citizen Database Passport Immigration, Visa and Foreigners Registration& Tracking Pension e-Office Agriculture Commercial Taxes eDistrict Employment Exchange Land Records Municipalities Gram Panchayats Police Road Transport Treasuries CSC e-Biz e-Courts e-Procurement EDI For eTrade National e-governance Service Delivery Gateway India Portal

4 Back Ground eGovernance has emerged as a popular phenomenon to deliver government services around the world. eGovernance in an implementation sense is restricted primarily to the use of computer based internet access to deliver services. In countries where the penetration of computers and internet is relatively low, such as in India, there is an apprehension that the reach of eGovernance may be limited.

5 Potential of Mobile Governance Mobile phones have tremendous potential to expand the access to and reach of public services in India. The growth of mobile phone subscribers in India over the last decade has been explosive. Owning a mobile phone was viewed as a luxury, the scenario has completely changed now with over 750 million mobile phones subscribers in the country as on 31 December 2010. Introduction of 3G services in the country is expected to give a further boost to mobile phone penetration and the usage of internet on these devices. M-Governance is not a replacement for e-Governance; rather it complements e-Governance

6 Relevance of mGovernance Mobile Penetration20002008South Asia Mobile cellular subscriptions (per 100 people) 0.430.432.6 Mobile telephone usage (minutes/user/month) 191440363 Price basket for mobile service (US$/month)-1.61.9 Internet and Broadband Subscribers – India as on 30th Sept. 2010 Total Internet Subscribers17.90 Mn % Change over Previous Quarter7.02% Broadband Subscribers10.31 Mn

7 On an average, a person is aware of 22 VAS services. However, only 3.4 services on an average are used on mobile

8 Socio Economic Drivers for mGovernance mGov Realtime monitoring Low cost Effective adoptability Multiple Access Low training cost Greater Accesebility

9 Go Mobile with Government, Singapore

10 Mobile service delivery has been identified as a strategic mode for Singapores iGov 2010 master plan and currently more than 300 public services are available through mobile technology in the country. Some of these services include: Checking information regarding bank accounts, property, investments etc. Accessing weather forecast information. SMS alerts for passport renewal, road tax renewal. Key economic statistical SMS service providing national economy estimates, consumer price index, wholesale trade index etc. Traffic information and payment of traffic offenses.

11 Weve Gone Mobile, Canada

12 Mobile Service Ecosystem in India Challenges lack of common service delivery platform. No m-apps in public services domain Need of Government led effort Stakeholders Mobile Network Operators Value Added Service (VAS) Providers Unique Identification Authority of India Telecom Regulatory Authority of India National Payments Corporation of India Equipment Manufacturers Government Agencies Residents

13 Indian Initiatives Type of ApplicationExamples of ProjectsBrief Description SMS-based Alerts Pushed Down Bhoomi, Karnataka, 2007Landowners register with Bhoomi by paying a fee. Will get an SMS whenever there is a transaction on the land. Western Railways, 2008Subscribed service for general updates such as mega blocks affecting train services, new services, ticketing facilities, etc. free of charge. SMS-based Two Way Information Exchange Toll Free Agricultural Help-Line, Haryana, 2007 Users send SMS to a mobile number, and the experts/officials telephonically respond to the questions within 48 hours. Jan Seva Kendra, Gandhi Nagar, Gujarat, 2006 Barcode assigned to a service application used for tracking the application, sending reminders to the officers, and for any inquiry on pending cases. People can enquire the status of their application. m-Sampark, Chandigarh, 2005SMS SMENUto 58888. A menu of services available will be sent back to user via an SMS, from where he/she can get the required information. WAP based Transactional Services Zero Mass Foundation (ZMF), Andhra Pradesh Agents working on behalf of partnering banks, use special mobile phones and accessories to provide front-end full-featured transactional services (opening an account, deposits and withdrawal of cash) for financial inclusion of rural poor.

14 Mobile in Government Survey of water bodies, Ministry of Water Resources Mobile Pads given to local officials for Data Entry with Picture, Coordinates, Time Stamp Monitoring of Civil Construction – Rural Development Indira Awaas Yojna Pradhan Mantri Gram Sadak Yojna MNREGA PDA Based Surveillance & Tracking – Forest Department, Gujrat

15 Road map - mGovernance Information Service available to User X will be restricted to receiving an SMS on the mobile phone stating his mobile phone bill Interaction Instead of receiving alerts only when payment for a service is due, the user can SMS a code to Provider A anytime and quickly receive a response Transaction User X can not only receive an SMS stating his bill but can also pay the bill by sending an SMS Transformation Seamless integration and flow of information between citizens and all levels of the government

16 Possible Policy Recommendations/Implementation Strategy Making all Government web sites Mobile Compliant. Creation of Mobile Service Delivery Gateway. Development and Notification of standards for mobile applications. Notification of Long Codes, Short codes and mGov Number for Mobile Governance. Creation of mGovernance Innovation Fund. Development of Knowledge Portal and Knowledge Management System for Mobile Government

17 Critical Issues for m-Government Applications Choose m-Government applications wisely. Make sure that the application is user-friendly. Ensuring that citizens get exactly what the application claims to be able to deliver in the shortest possible time. Ensure that there are suitable back-office systems in place to deliver on m-Government promises. Privacy and Security Accessibility

18 Challenges Psychological Barriers Technology Diffusion Barrier Barriers in the total user experience Usability Packaging Pricing Reliability Availability Timely Cost Value Added Services Costm-Digital divide Mobile mindsetsregulation and legal aspects Trust/securityData overload

19 Thank You K Prashant

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