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K.T. Lam Associate University Librarian The Hong Kong University of Science and Technology Library International Digital Library Conference 2014 8–10 April.

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Presentation on theme: "K.T. Lam Associate University Librarian The Hong Kong University of Science and Technology Library International Digital Library Conference 2014 8–10 April."— Presentation transcript:

1 K.T. Lam Associate University Librarian The Hong Kong University of Science and Technology Library International Digital Library Conference 2014 8–10 April 2014 Kuala Lumpur, Malaysia Last revised: 7 April 2014

2 http://library.ust.hk

3 Commuting Waiting StudyingWorking Resting Mobile, mobile, anywhere, anytime…

4 Entertainment center Social media appliance Utility tool box Stationery drawer Internet in the pocket Mobile device The Internet connected

5 Connection to the Internet Ever increasing data bandwidth Affordable mobile data plans Free Wi-Fi Capability of mobile device Increasing powerful hardware Mature mobile operating systems Proliferation of mobile apps available at app stores Mobile websites simplify display on small screens

6 Virtual visits to HKUST Library - number of times computers visiting websites hosted by HKUST Library Year% of mobile visits 20135.57 20122.52 20111.32 20100.57 20090.19 Mobile users – Percentage of visits to library.ust.hk by mobile devices

7 Mobile apps Small pieces of computer program downloaded from app stores and installed on the mobile devices Great variety of applications – games, entertainment, productivity tools, news, etc. Dependent on operating system Mobile websites Accessing websites from mobile devices Parallel website layouts to support desktop and mobile browsing Independent on operating system

8 Full website Mobile website

9 Search, renew, reserve items View my library account Locate books on bookshelves Discover Read articles, e-books, news View videos, digitized objects Reserve computer and study room Find your directions in library Register a library class Submit various web forms Print documents View library guides, e-learning objects Ask a librarian Check library opening hours

10 HKUST Librarys Mobile Initiatives 2009 Began exploration of mobile applications e.g. collaboration with the Publishing Technology Center on m.HKUST app 2010 Created QR Code Image Generator for use by Library staff and later by the whole HKUST community (April) QR Code displayed in Library Catalog (April) Released iPhone app for library catalog searching, with capability of locating items on bookshelves, together with library hours, news and floor plans (May) Released library catalog app on Android (October) Customized INNOPAC/Millenniums My Account and Request Items to fit in mobile screens (November) 2011 Released mobile website version of SmartCAT (November) Released mobile website version of Library Home Page (November) Released mobile website version of Room Booking System (December) 2012 Launched mobile capable databases setup project (February) Released mobile website version of Class Registration System (March) Released mobile website version of PowerSearch (Primo) (May) 2013 Launched Kindle borrowing service (April) Launched BrowZine (September) 2014 Launched WhatsApp a Librarian (January) Launched mobile printing service (February)

11 HKUST Library Mobile Home Page http://library.ust.hk/m

12 Library Catalog

13 HKUST Librarys next-generation library catalog Two apps were created based on SmartCATs RSS syndication features Mobile app for Apple iOS Joint project of HKUSTs Publishing Technology Center and the Library Mobile app for Google Android Student course project – in collaboration with the Library Also has a mobile website version for SmartCAT By library systems staff Mobile device auto-detection http://catalog.ust.hk

14 Library catalog app on Apple iOS (via m.HKUST) http://itunes.apple.com/app/m.hkust/id332536360?mt=8 Download via iTune m.HKUST app is a mobile campus guide on iOS

15 Library Catalog app on Android Download via Google Play Search results Search screen

16 Library Catalog app on Android (cont.) Record display - item Record display – e-book Users book review

17 Library Catalog app on Android – Item Locator – to locate books on book shelves Click the Location link from Android app to launch SmartCATs Item Locator in mobile web browser

18 Library Catalog (SmartCAT) mobile website http://catalog.ust.hk Full website Mobile website

19 My Library Account http://library.ust.hk/mpat Login to My Account to view your checked out items or renew them Mobile website version of My Account

20 Mobile website version of My Account – Request Item Click the Request item link to place request page in My Account page View your requested items from My Account

21 Apps development for iOS and Android SmartCAT web services for use by the apps Mobile device auto-detection Writing CSS stylesheets for mobile website Item Locator – to locate items on bookshelves Technique of making use of INNOPAC / Millenniums alternate SSL port for the mobile version of My Account (patroninfo)

22 Electronic Resources

23

24 Compile a list of databases that have mobile website Link to their mobile website You have a choice to go to Full or Mobile version Databases that have mobile app Require individual installation by users Establish pairing Library provides user guides e.g. BrowZine http://libguides.ust.hk/browzine Mobile websites Mobile apps

25 11 From any PC connected to the campus network Go to EBSCOhost full website Click on iPhone and Android Apps link (at bottom of page) 22 Enter your email address Read email on your iPhone or Android 33 Follow the instructions in email to Install the app Install the authentication key [Do these steps on you mobile device Pairing EBSCOhost

26 I know you! Purpose of pairing To guarantee that you can use the paired mobile device to access EBSCOhost via the app on any Internet connection. That is, no need to Validate IP address Authenticate (login) every time you use the app to access EBSCOhost Pairing mechanism Determine that you are a subscriber of the database Request was done on a computer with IP address known to EBSCOhost Submit an email address during request Determine that you own (or have access to) the device Communication via email address submitted Clicking Authentication Key link in the instruction email on the mobile device results in establishing the pairing

27 Screen layout changes according to the size of the display device 11 22 33 http://lbezone.ust.hk

28 http://library.ust.hk/elo Full WebsiteMobile Website

29 Portrait viewLandscape view Screen layout changes when the mobile device rotates between Portrait and Landscape view

30 Facilities & Services

31 Three ways to bring you to the Room Booking System on mobile device Library mobile home page Library Floor Plans app QR Code on signage Room Booking Click AVAILABLE button to book the time slot

32 Library Floor Plans app brings users to Room Booking System Click this button to book the room

33 Group Study Room LC-03 QR Code on the signage outside the Room QR Code brings users to Room Booking System

34 Computer Availability at Information Commons

35 Library class registration

36 20 Kindles (Paperwhite) Each device is preloaded with 20 titles Devices are arranged into 10 sets (Set A, B,.. K) with two devices each The two devices in the same set have the same group of titles [Purchased 200 titles from Amazon, each has two copies] http://library.ust.hk/info/kindle

37 Kindle package contains Kindle Paperwhite Barcode label attached to the device USB cable (for charging) Quick start guide Plastic bag Borrow Kindle at Circulation Counter

38 Technical challenges Maintaining local copy of Kindle e-books Store on a networked file share Each e-book downloaded must match with the device triggering the download Refreshing Kindle content When device is checked in at Circuration Counter Procedures Reset device to factory default Reload the group of e-books from the file share to the device Recharge the device

39 Ricohs Print&Scan app Works iOS and Android devices Must print to Ricohs supported printers – there are 6 in the Library Print documents from mobile devices to printers via campus Wi-Fi

40 Help

41 Trends Library information service desk Decrease in in-person and telephone questions Use of smartphones Become ubiquitous among students and staff Enjoy messaging services (e.g. WhatsApp and WeChat) Project began in Summer last year Goal: offering a new channel of communication between the Library and its users via popular mobile messaging apps Challenges: Not satisfied with just purchasing a smartphone for this purpose Investigated answering WhatsApp questions via a desktop PC Service launched in January 2014

42 Librarian at InfoDesk checks WhatsApp on PC Patron chats to librarian via WhatsApp

43 Technical challenges Emulating Android mobile screens and inputs on desktop computer BlueStacks App Player Emulator on PC does not have physical SIM card, but WhatsApp requires communication via the mobile phone number during installation Resolved The emulation PC is housed in Server Room Information service librarians and InfoDesk staff can connect to this PC via Remote Desktop Connection

44 Click this icon to launch WhatsApp BlueStacks Player for Windows

45 A WhatsApp question and answers

46 Another WhatsApp question

47 Promotion Launched Feb 4, 2014 (start of Spring Term) Added to all contacts on web, Facebook, blog, etc. Email to all staff and students Physical signs at Circulation Counter and InfoDesk Response Questions at InfoDesk (Feb 4 to April 3, 2014) Question FormatQuestion CountPercentage Email223.4% Phone517.9% Walk-Up52882% WhatsApp436.7% Totals644100%

48 Our staff can use this tool to generate QR Code images for use in various areas Posters Publications Brochures Exhibits Signage Web pages

49 HKUST Library is devoted to provide on-the-go library services in the following areas: Search library catalog, request and renew items, view My Account Discover and access information (articles, e-books, videos, etc.) Use library facilities and services Seek for help on using the Library HKUST Library continues to seek for new technologies and opportunities in enhancing these on-the-go library services

50


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