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Cox Enterprises Journey Towards Mobile Enablement.

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Presentation on theme: "Cox Enterprises Journey Towards Mobile Enablement."— Presentation transcript:

1 Cox Enterprises Journey Towards Mobile Enablement

2 Presentation Objectives Journey Towards Mobile Enablement Understand context, background, and business drivers Vision of the Cox Enterprises Mobile domain Approach Progress to date, and plans for the future Things to consider on the path to Mobile Enablement

3 About Cox Enterprises

4 Mobile Domain at Cox Enterprises Separate Groups for: Handset support Device/Network Management Carrier management Application Development QA Strategy and Implementation

5 Mobile Enablement at Cox Enterprises A journey of a thousand miles begins with a single step. Lao-tzuLao-tzu, The Way of Lao-tzu Chinese philosopher (604 BC - 531 BC)

6 Enhancing business value through Mobile Technology. Goal: Deploy mobile applications for all business services compliant to all supported devices. Goal: Deploy mobile applications for all business services compliant to all supported devices. Vision – The End State Test Customer Device Mgt Device Support Apps Service Mgt Security 100% mobile accessible - I get to my stuff from anywhere, including my mobile device

7 A Future Glimpse – Having a Baby Todays Experience At work and home computergo to subsidiary sites or InSite and read general information about maternity coverage and qualified status changes Or call HR Future Experience At doctors office access Coxs app store and download Employee Portal mobile app Search on baby Review role-based benefits policies Access Aetna mobile app from Coxs App and enroll in healthy mother/baby program Access Coxs New Parents collaboration discussion to tap into wisdom of other parents Explore employee discounts relevant to new parents Future Benefits Real-time access to HR/Benefits information Decrease administrative focus for HR and supporting departments Increase employee engagement and productivity Leverage HR data to drive employee benefits understanding, appreciation, and decision-making Use HR data to personalize and proactively target contextual information and analytics (knows who I am /where I am/what I need to know) Present consistent information, message and experience across subsidiaries and geographies Future Benefits Real-time access to HR/Benefits information Decrease administrative focus for HR and supporting departments Increase employee engagement and productivity Leverage HR data to drive employee benefits understanding, appreciation, and decision-making Use HR data to personalize and proactively target contextual information and analytics (knows who I am /where I am/what I need to know) Present consistent information, message and experience across subsidiaries and geographies 7

8 Were All Connected Now

9 History Pre-historic Era – pre-smart phone

10 Call to Action – Business Drivers Microsoft and Apple for creating the PC ecosystem that, 30 years ago, started it all by letting people become familiareven skilledwith computer technology at both work and home. Iphone released June 29, 2007 Android Phones Google purchased Android Inc., 2005 Open Handset Alliance, a consortium of hardware, software, and telecommunication companies for pen standards for mobile devices Ecosystem for Application Development and Distribution Facebook, Twitter, and Google creating social and collaborative technologies that, once entrenched in employees personal lives, became appealing for business. Key Events

11 Business Drivers Other Trends Blending of work / personal life Rise of the Millennials By 2014, more mobile devices than PCs and laptops

12 Next Generation Workforce

13 Business Drivers Consumerization of IT Use of technologies that can easily be provisioned by non- technologists. Variety of tablets and smart phones used in the workplace; people using Phone, iPad, and Android devices instead of corporate-sanctioned BlackBerry Departments deploying Software as a Service bypassing IT Smart Drives synced in the cloud to phone home devices Employees demand to use their personally preferred mobile devices, personal computers, applications, social media, and cloud services and will find a way 40% of devices used to access business applications are personally owned by iWorkers, up from 30% in 2010. Source: IDC information worker custom survey, business IT custom survey, sponsored by Unisys, May 2011

14 Business Drivers Consumerization of IT These technologies have expanded user expectations and abilities, and empowered users to act on their own. The fact that technology has become so personal and so easy to personalize encourages employees desire to have their technology. Technology is so readily available to them, employees can often figure out how to bring it in whether or not IT approves

15 IT as Gatekeeper

16 Plan of Attack 2010 Assessment & Initial Strategy Refresh Strategy 2011 Initial Roadmap 2012

17 Assessment and Initial Strategy Approach StepKey Activities Establish Domain Vision and Objectives Establish Mobile Apps Domain Vision and Objectives Perform Infrastructure Assessment Infrastructure requirements Perform Organizational Assessment Skills needed Governance and Standards Define Governance & Execution for Pilot Define Mobile Standards Identify Build vs Buy Considerations/Needs Define high level security, platform / arch, skills, target devices Roadmap Select Apps for Pilot Shortlist Additional Apps Draft Initial Roadmap

18 Initial Roadmap Development team prototyping Education Testing team Building Skills Development Tools QA infrastructure Testing tools Authentication mechanisms Infrastructure Standards Cross department domain team Governance and Policy Mobile Paycheck Deals and Discounts Employee Directory Pilot Apps

19 Strategy Refresh Revisited Mobile Domain Strategy In 2012 Wanted to ensure technology planning was ahead of business demand where possible Part of a broader review of Business Platform Strategies; Technology platforms needed to support priority business Initiatives Incorporated broader business vision and strategic initiatives: Simple, consumer-like experience - Digital experience inside Cox matches the outside world (seamless, intuitive) 100% personalized to me - I get what I want, when I need it. Its smart. 100% mobile accessible - I get to my stuff from anywhere, including my mobile device Highly customizable -I can choose what I see and what I dont

20 Where we are today Poised Policy Electronic Usage Bring Your Own Device Management and Distribution Skillsets established External Access Multi-device SaaS vendor in place Development Skillsets established Infrastructure in place Design patterns established QA Mobile Device Management in place CEI App Store Ready for Deployment

21 Roadmap for the Future Planned Initiatives Mobile portal Corporate App Store VPN access Device Management Mobile Messaging Pilot Mobile Single Sign-on Additional Custom Apps Leverage vendor mobile Apps 3rd Party App Inventory Wsbtv.com Wsbtv.com Traffic AJC Digest Valpak Local Savings Scoutmob KBB.com (Kelley Blue Book) AutoTrader.com PB Post Dayton Daily Austin American Statesman 360 iReporter Aetna Mobile Vanguard Yammer

22 Things to Consider Business Alignment Policy and Governance App Distribution Mobile Device Management across organizational boundaries Platform Support Development tools and skillsets Testing strategies


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