5Meeting The Needs Of All Your Constituents Line of BusinessFaster ExecutionCustomer ExperienceIncrease ProductivityProblem Resolution!ITDecrease CostSimplify MaintenanceIntegrate SystemsDeploy New ServicesEnd UserAnywhere, AnytimeSocial NetworkingRelevant InformationAny Device, Any Modality
6Agenda – Mobile Collaboration 1. Social and Market Trends2. Avaya Mobile Collaboration Solution3. Avaya Mobile Collaboration Capabilities4. Avaya Can Help You Get There5. Conclusion
8Enabling Collaboration and Mobility empowered by enhanced communications that enable you to work and make decisions faster, bringing together the right people at the right time, to harness the collective intelligence of everyone to drive better business resultsMobilityallowing you to collaborate across devices and media, with the contextual information you need, regardless of location – office, campus, home, hotel, travelling, customer site, remote locations, etc.Right PeopleRight InformationRight Time
9Avaya Mobile Collaboration Overview Accelerate your business with faster collaboration and smarter decisions anywhere on any deviceFaster collaboration accelerates businessEmpowering the right people globallyAccessible through presence, messaging, voice and conferencingSmarter decisions drive customer satisfaction and resultsPeople productive everywhere across mobile, teleworker, and office clientsAvaya Flare® Communicator for iPad – powering decision making on the goReliable integrated collaboration solution lowers TCOBuilt on proven Avaya Aura® enterprise-wide foundationReal-time optimized and secure WLAN networking and SBC support BYODProfessional Services expertise accelerates adoptionFlexible deployment and managed service choices (including OPEX models)
10Empowering the Mobile Collaborator Faster collaboration, smarter decisions, better business Maureen - customer relationship managerTravelling with her iPad, key client callsAccessible and able to quickly find expertsGathers contextual information using iPadExecutes transaction for client using a business app and Tom’s and Bob’s supportBob - back-office support (may be in his home office!)Integrated desktopEasily supports the teamTom – mobile expertIndicates his availabilityEasily communicates with one-X smartphoneProfessional & Support ServicesAvaya Managed ServicesAvaya UC ApplicationsAvaya NetworkingThe right experience for every person10
11Avaya Mobile Collaboration Solution Avaya Aura® common enterprise-wide foundation for communications and collaboration applications (including messaging, conferencing, video, and contact center)Avaya Flare® Communicator for iPad for powerful mobile decision making with apps + communicationsAvaya one-X® for smartphones, desktops, speech access, and home teleworking Avaya ACE™ for multivendor application integrationAvaya Session Border Controller (SBC) Advanced for Enterprise for secure remote VPN-less accessAvaya WLAN 8100 for secure, BYOD authenticated, voice/video optimized, wireless campus roaming (seeAvaya Professional and Managed Services driving faster ROI and managed costsInternet
12Mobile Collaboration Pack Allowing customers to get started easily Target Customer Street Price $50K50 SEATSAvaya Aura® Enterprise Edition: 50 user licensesDEVICES /CLIENTSFlare Communicatorfor iPAD(qty 50)*w/ UC All Inclusive (qty 50) licensesAvaya one-X® Communicator 6.0Avaya Extension-to-Cellular Avaya one-X® MobileAdd that this pricing is for a mid-size customer. Pricing is for anyoneAdd that this is designed for customers not on Aura 6.0 who want to take advantage of SIP video.Add can scale to 1000 users with this pack.Avaya Aura® Solution for Midsize EnterpriseAvaya one-X Client Enablement ServerAvaya G430 GatewayINFRASTRUCTUREPROF. SERVICESSUPPORTADDITIONSFUTURESAPSImplementation1 Yr Software Support + Upgrades, Hardware MaintenanceEasy to Add product and APS a la carte menuFutureEntitlementsvia UpgradeSubscription* Available through separate introductory offer
13Case Study Westlake: Empowering Remote “On-site” Staff Full spectrum lending institution based in Los Angeles300 remote account managers located within car dealershipsFinding current tools & personal cell phone use ineffectiveEmpowering account managers to better service dealers and customersSaving money on establishing “offices” within dealers and at homeControlling cell-phone costs and improving “one-number” accessibilityLowering TCO for ITProblemDeployed Apple iPads to 300 dealer account managersLeverage dealership Internet access, no separate phonesEasy-to-use Avaya Flare® interface at the dealer, at home, and when travellingExtending use of existing Avaya Aura® infrastructure and shared back-end appsSolutionServing customers fasterEase of communication no matter where people are conducting businessBeing seen by customers to be empowered with cutting- edge tools‘At a glance’ ability to find available Westlake experts and bring them into key conversationsValue“The visual and intuitive nature of Avaya Flare Communicator makes it easier for everyone to communicate, not only with the home office, but with each other as well.”13
14Case Study Emory: Enabling the BYOD Campus Renowned private research university in Atlanta, GeorgiaAlso one of the Southeast’s leading healthcare systems3,000 faculty members, 50 locations, 52,000 endpointsEmployees roaming campus typically not connected to university communicationsToo many incompatible devices to supportUse of personal phones requires tracking too many contact numbersNeed to control TCO for ITProblemEarly access customer now planning Flare Communicator roll-out to faculty with iPadsExtending use of existing Avaya Aura® infrastructure and shared back-end appsInteroperates with Avaya Desktop Video Devices and other mobile clients being used by staffSolutionIT issues are minimalAble to leverage expanding BYOD iPad useStaff can establish their own “office identity” anywhereExpect to simplify “roaming” and drive improved staff accessibility and productivityReduce LD costsFun!Value“Combines Avaya software engineering expertise with all the strengths of the iPad. The result is great voice quality, high reliability and a beautiful user interface that looks like it was built for how we work today. It’s the only ‘phone’ I have on my desk right now.” 14
15Case Study Boyd Bros: Collaboration Wherever You Go… Midsize transportation company based in Clayton, AlabamaOver 1000 trucks hauling time-sensitive steel/building materialsRecognized as “Best Fleet To Drive For” (2010 Truckload Carrier Assoc.)Critical shortage of qualified drivers in the transportation industryKeeping qualified people on staff when they relocateProviding sales personnel with mobility optionsNeed to lower TCO and streamline managementProblemConsolidated Avaya Aura® communications platformAvaya one-X® for mobility, presence, teleworking, contact center and home agent capabilitiesEmergency home and remote virtual office choicesEasy to add HD video conferencing for relationship- building with driversSolutionCompetitive advantage in hiring and retaining driversCost avoidance in training new employees: $50K+/year300% increase in home agent productivity80% improvement system management timeEasy to establish home offices and mobility optionsValue“Avaya has helped us to create a more effective and mobile workforce, and to continue building a highly collaborative culture.”15
16Line-of-Business Value IT ValueAccelerate key customer, sales, and development processesIncrease customer responsiveness and satisfactionSpeed time-to-marketEngage the right people in decisions more rapidly and productivelyReduce travel costs through more effective remote workingEmpower and encourage workers by supporting the latest technologiesLower TCO and simplify operations with an integrated architectureEvolve cost-effectively from current communications systemsTackle BYOD user trends with security and controlReduce external mobile phone and conferencing service costsDrive more effective adoption and ROI with professional and managed services choicesAvaya is the trusted supplier of reliable, highly-distributed enterprise solutions and services for mobile and video collaboration
17Agenda – Mobile Collaboration 1. Social and Market Trends2. Avaya Mobile Collaboration Solution3. Avaya Mobile Collaboration Capabilities4. Avaya Can Help You Get There5. Conclusion
18Flexibility to Tackle All Mobility Profiles Road warriorTypically not in any office, often travelling, meeting customers and partners, needs back-end supportTeleworkerOften in a home office, yet needs full enterprise access and capabilitiesNomadSets up their office wherever they are, may “hot desk” for this, always needs rich access to people and informationCampus roamerMoves around campus or enterprise locations, may often be away from their office, or not have one
19Customers Partners Suppliers Customer Facing Specialists Enterprise-wide Collaboration Mobile Collaboration is part of Avaya’s consistent end-to-end architectureServiceProvidersStandard MediaWebSocial NetworksStores BranchesCustomers Partners SuppliersCustomer Facing SpecialistsMobile CollaboratorsExpertsBack OfficeKnowledge WorkersAgentsOther workersAvaya Aura®Avaya NetworkingAppsContact CenterCollaborationSocial MediaCloudServicesMulti-vendor IP-PBXsweb.alive19
20Avaya EC 500 (Extension to Cellular) Clientless access to Aura CM telephony featuresTelephony User Interface (Keypad)Single Number ReachRing office calls on mobile (transfer CLID)Can also ring up to 4 addt’l devices (eg. Home)Single IdentityOutbound mobile calls are handled by enterprise call server (office CLID)Two-stage dialing architectureLD toll avoidanceSingle Voice MailEnterprise voic enforcementCall HandoffDeskphone or one-X Communicator clientPresence updatesCentralized call logging/recording
21Mobile Accessibility on the Road Avaya one-X® Mobile Android, Blackberry, iPhone, Symbian clientsYour mobile cellular smartphone becomes your office phoneIntegrated smartphone client withOne-number accessibility (your business #)One-number call-out identity (your business #)Use corporate international/LD calling plansCall screeningVisual voice mailEnterprise directory searchUnified call logs (with phones & desktop client)Rapidly collaborate with the best available personControl your availability and see presence of enterprise contacts
22Avaya one-X® Mobile Phone Clients Avaya one-X® Mobile LiteAvaya one-X® Mobile SIP iOS/Android*Avaya one-X® Mobile UCVoiceCellularWi-FiDataN/ACellular/Wi-FiTelephony/UCBasic TelephonyRich TelephonyTelephony +UCRequirementsCommunication Manager (EC500)Communication Manager (w/SM or SES) / One-X Mobile Sip LicenseCommunication Manager, one-X CES / One-X Mobile UC licenses - UC Bundle or Enterprise Edition LicensesUserMobile Office ProfessionalCampus-CentricRoad Warrior22
23Downloading one-X Mobile 6.1.2 Clients Google PlayApple App StoreBlackBerry AppWorld“Free” DownloadSupported w/ CM w/ EC500 R9CS1000 R7.5 w/ Mobile Extension (one-X Mobile Lite 1.x)
24Enabling Mobile Decision Making Avaya Flare® Communicator for iPad Manage multiple calls, just like in the officeQuickly find all your contactsSet presence informationSelect communication modesManage contacts, call log & IMsLaunch from history or contact fanFun and easy to use “cards & spotlights”Calls, IM, Presence from anywhereOne-number accessibilityReduce cellular expenses with VoIP over WiFi / 3Gdata / InternetSearch corporate LDAP directoriesEasily switch between other iPad applications while calls continueSeeEasily extend your office: transition from deskphone or desktop-client by just logging into iPad app
27Hands-free, Eyes-free, Personal Assistance Avaya one-X® Speech Hands-free, Eyes-free, Personal Assistance Avaya one-X® Speech* (included with Avaya Aura® Messaging)“Make a call” …to one of your contacts, somebody within your corporate directory or simply speak the number you want to call!“Schedule a reminder” …and let yourself be called at any number and reminded, so you won’t forget any of your tasks or appointments!“Send a message” …to a contact’s , to a voic box or somebody within your corporate directory.“When am I free today?” …keep track of your time wherever you are!“Read my messages” …voic and/or . Filter by status or by sender. You can reply, forward, delete, …“Follow Me!” …and have all your calls flexibly forwarded to you wherever you are.* Available for English only
28Immersive is nice, but my couch is better Don’t you want to let go some of this so called immersive experience for freedom?
29Participate to a meeting from your Mobile or Tablet Don’t you want to let go some of this so called immersive experience for freedom?
30Mobile video conferencing Don’t you want to let go some of this so called immersive experience for freedom?
32Avaya One Touch Video Email Link This slide shows you a screen capture of an with an icon with an embedded URL for navigating to starting an Avaya One Touch Video voice and video session.Provides for ability to support:Connections from Internet usersConnections from enterprise usersSimple one-click connection from reader to:sender for corporate voice & video communicationA video conference session— e.g., a court hearing, a company meeting, or a vendor sessionA hiring interview with a human resources recruiterSomeone inside corporation from someone outside the businessLink has embedded Avaya One Touch Video URL to DMZ with extension, full telephone number, or SIP URI32
33Avaya One Touch Video Example External view of call to one-X AgentText ChatThe agent can add chat and application sharing to the conversation. This application sharing capability is being expanded in a future release to give the agent a view to the consumer’s current web page they are viewing as well as their history.Application Sharing33
34Immersive 3D “Virtual World” Experiences Avaya web.alive™ Alternative to traditional audio/web conferencingMuch more dynamic and engaging avatar, 3D, and spatial audio experienceMore effective meetings, team activities, and trainingMeet who’s there, move around, chat, go outside or to another room to talk privatelyPresentation, browsing, banners, screen-share and phone-out toolsAsk for a demo – experiencing is believing!
35Breaking newsA Cisco research study revealed that 95 percent of the organizations surveyed allow some form of BYOD (Bring Your Own Device), and that more than a third (36 percent) fully embrace the BYOD concept by providing full IT support for employee-owned devices.
37Avaya SBC Advanced for Enterprise Secure Remote Access Avaya Session Border Controller (SBC) Advanced for EnterpriseSIP security designed for scalable cost-effective enterprise useFully supports SIP trunkingAlso supports remote and mobile SIP devices and clientsExtends Avaya Aura® SIP capabilities outside the enterpriseEasy and intuitive to deploy and configure, lowering TCOProven technology backed by proactive “VIPER Lab” threat research and analysisRemote SIP DevicesAvaya SBC Advanced for EnterpriseSIP Trunking
38Collaboration Requires Architectural Flexibility Traditional PBX, IP-PBXSilos of location-centric servicesDisjointed user experiencesSequential application useCapabilities application specificConsolidated Shared ServicesEnterprise-wide shared servicesSeamless multi-modal user experiencesMany apps/people brought togetherCapabilities based on user profilesWorkflow integrated2010 Avaya Inc. All rights reserved.
39Three Tiered Architecture Avaya Aura®Three Tiered ArchitectureCommunication ApplicationsAvaya Agile Communications Environment™ (ACE)Avaya Aura® MessagingAvaya Aura® ConferencingAvaya Aura® Contact CenterCommunications InfrastructureData InfrastructureSession Manager, SBCSystem ManagerVoice/Video ServicesPresence/IM ServicesApplication IntegrationCore Communication ServicesClients and DevicesDesktop and Mobile DevicesAvaya Flare® Experience Avaya one-X® ClientsVideo Endpoints
40Agenda – Mobile Collaboration 1. Social and Market Trends2. Avaya Mobile Collaboration Solution3. Avaya Mobile Collaboration Capabilities4. Avaya Can Help You Get There5. Conclusion
41Adoption of Collaboration Every organization has their own incremental journey Business Transformation(Innovate)Incorporate work assignment and managed workflowIntegrate communications into business applicationsInter-enterprise collaborationMeasure, analyze, optimizeHard $Soft $Bus. ImpactHard $Soft $Bus. ImpactTargeted Applications(Integrate)Simplify and personalize customer and user experiencesRapidly deploy targeted mobility, UC clients, video, conferencing – to the right usersDrive group productivity with integrated desktop and room videoEnable multi-modal contact centers, social networkingExpand customer self service everywhere – speech, web, video, social widgetsCollaborativeEnterpriseConsolidateLower TCOReduce communication costsConsolidate applicationsEvolve to session-based architectureHard $Soft $Bus. Impact
44Professional Services for Mobile Collaboration Assistance from global Avaya and partner collaboration expertise guides planning, deployment, user adoption, and predictable ROIUser Adoption Advisory ServicesAccelerate mobile collaboration solution ROI with effective user adoption planning and reviewSolution Architecture ServicesReach business goals faster with a supporting mobility technology deployment plan and roadmapImplementation ServicesFree your IT resources by leveraging Avaya to fully implement and deploy your mobility solution and required integrationsAdditional: Self-Funded Roadmap,SIP Economic AssessmentIdentify and quantify structural savings that can then support application investmentSIP evolutionNetwork consolidationSIP Economics
45Communications Outsourcing Solutions Communications Managed Services Avaya Client Services Help Lower TCO Flexible support services, managed services and outsourcing choicesSupport ServicesManaged ServicesCommunications Outsourcing SolutionsCommunications Managed ServicesPreferred SupportEssential Support
46Avaya Support Advantage Flexibility & SimplicityImmediacyImmediacyGlobally consistent remote hardware and software support included in all support offersSimple pricing and invoicing24x7 access to web resources and remote technical supportMenu of service offers aligned with customer needsAward-winning services recognized by 13 separate industry awardsCo-termination of contractsSynchronized billing for multi-year coverageWith Preferred Support:Up to 85% faster response times via web ticketingProactive alert of alarms related to PSTN facilitiesMonitoring and proactive issue resolution with EXPERT SystemsSMHigh-speed secure connectivity with centralized management99% resolution of system generated alarms without dispatch20% average faster resolutionReduced risk of major outage46
47Advanced Services Options Avaya Support Advantage Flexible customization to meet your support needs in four stepsChoose Upgrade AdvantageEntitlement to all new software releases4Upgrade AdvantageChoose from Advanced Services:3Advanced Services OptionsSoftware Release MaintenanceRemote Back-Up AdminProduct Correction SupportClient Service ManagerEnhanced MonitoringSingle Point of ContactAgency CarrierTerminal ReplacementOnsitePartsSelect Parts or Onsite Support:Parts NBD*Parts 8x5x4Parts 24x7x4Onsite 8x5 (includes Parts Coverage)Onsite 24x7 (includes Parts Coverage)2Preferred Requires PartsEssential Requires PartsSelect Core Support Coverage:PreferredEssential1*6-month transition period for minimum parts requirement of NBD for US, Canada and EMEA following GA. Parts NBD is already required by policy in APAC and CALA. Replacement of any covered part that Avaya determines to be inoperative will be shipped for next day delivery, where available.
49Avaya Managed Services Capabilities Avaya DeliversMulti-vendor supportGlobal support and scaleChoices for OPEX all-inclusive, predictable pricingPredictive and preventive platform – Avaya Matrix Management PlatformITIL alignment in service definition, service delivery and toolsCustom global billing and reportingCommunications applications technical supportSLAs with remediationGlobal Track RecordAvaya currently manages:Over 450 clients2.6M+ voice ports880,000 Ethernet Ports265,000 Contact Center Agents804 Video Conference Rooms700+ resources dedicated to managed services providing global 24x7 coverage15+ major outsourcing clients globally85% of clients have mixed environment Ex: Cisco, Siemens, Juniper, Extreme15+ years experience95% client renewal rate
50Agenda – Mobile Collaboration 1. Social and Market Trends2. Avaya Mobile Collaboration Solution3. Avaya Mobile Collaboration Capabilities4. Avaya Can Help You Get There5. Conclusion
51Avaya Mobile Collaboration – Conclusion Faster collaboration accelerates businessIncreasing the accessibility of the right people globallyProviding the right experience for every person – broadest range of clientsSmarter decisions drive business resultsIntegrating communications and business tools to support decision makingSimplifying collaboration for ordinary workers with Avaya Flare® ExperienceLower costs and TCOSecurely deploy on the open and reliable Avaya Aura® 6.x enterprise foundation Complementary to existing Avaya one-X® and UC application investments Make BYOD a reality with Avaya wireless roaming and security options
53Agenda – Mobile Collaboration 1. Social and Market Trends2. Avaya Mobile Collaboration Solution3. ConclusionShorter agenda slide when delivering an overview with just the first two sections and perhaps a few selected slides from the Details sections.Delete this box