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Avaya Mobile Collaboration for IAUG Presenter – Brent Thomas February 2012.

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Presentation on theme: "Avaya Mobile Collaboration for IAUG Presenter – Brent Thomas February 2012."— Presentation transcript:

1 Avaya Mobile Collaboration for IAUG Presenter – Brent Thomas February 2012

2 © 2012 Avaya. All rights reserved. 2 Agenda – Mobile Collaboration 1.Social and Market Trends 2.Avaya Mobile Collaboration Solution 3. Avaya Mobile Collaboration Capabilities 4.Avaya Can Help You Get There 5. Conclusion

3 © 2012 Avaya. All rights reserved. 3 Social and Market Trends Organizations face a tough economy, aggressive competitors, fragile customer loyalty, and changing demographics Economy and Recession Generational Social Networking Social Networking Cloud Virtual Worlds and Communities Mobile Living BYOD trends

4 © 2012 Avaya. All rights reserved. 4 Mobile Collaboration Drivers Blended Personal & Business Life Blended Personal & Business Life BYOD and Consumerization BYOD and Consumerization Need to accelerate customer, development and sales processes People and processes scattered globally Impact on business and customer relationships Need to accelerate customer, development and sales processes People and processes scattered globally Impact on business and customer relationships Up to 40% of employees spend >20% of time far from desk – Gartner Over 80% of Fortune 100 deploying iPhones and iPads – Network World 72% of organizations permitting employee- owned devices – Aberdeen 40% 2011 WLAN growth due to BYOD – Dell Oro Up to 40% of employees spend >20% of time far from desk – Gartner Over 80% of Fortune 100 deploying iPhones and iPads – Network World 72% of organizations permitting employee- owned devices – Aberdeen 40% 2011 WLAN growth due to BYOD – Dell Oro Tablets & smartphones mix together enterprise, personal and social uses If it is my device I expect to access social and entertainment media! Security across mixed enterprise/personal use now becoming key Tablets & smartphones mix together enterprise, personal and social uses If it is my device I expect to access social and entertainment media! Security across mixed enterprise/personal use now becoming key Return to Business Growth Return to Business Growth

5 © 2012 Avaya. All rights reserved. 5 End User Line of Business IT Meeting The Needs Of All Your Constituents Faster Execution Customer Experience Increase Productivity Problem Resolution ! Decrease Cost Simplify Maintenance Integrate Systems Deploy New Services Anywhere, Anytime Social Networking Relevant Information Any Device, Any Modality

6 © 2012 Avaya. All rights reserved. 6 Agenda – Mobile Collaboration 1.Social and Market Trends 2.Avaya Mobile Collaboration Solution 3. Avaya Mobile Collaboration Capabilities 4.Avaya Can Help You Get There 5. Conclusion

7 © 2012 Avaya. All rights reserved. 7 Hey, what do you mean by mobile?

8 © 2012 Avaya. All rights reserved. 8 Right PeopleRight Time Collaboration empowered by enhanced communications that enable you to work and make decisions faster, bringing together the right people at the right time, to harness the collective intelligence of everyone to drive better business results Right Information Enabling Collaboration and Mobility Mobility allowing you to collaborate across devices and media, with the contextual information you need, regardless of location – office, campus, home, hotel, travelling, customer site, remote locations, etc.

9 © 2012 Avaya. All rights reserved. 9 Avaya Mobile Collaboration Overview Faster collaboration accelerates business Empowering the right people globally Accessible through presence, messaging, voice and conferencing Smarter decisions drive customer satisfaction and results People productive everywhere across mobile, teleworker, and office clients Avaya Flare ® Communicator for iPad – powering decision making on the go Reliable integrated collaboration solution lowers TCO Built on proven Avaya Aura ® enterprise-wide foundation Real-time optimized and secure WLAN networking and SBC support BYOD Professional Services expertise accelerates adoption Flexible deployment and managed service choices (including OPEX models) Accelerate your business with faster collaboration and smarter decisions anywhere on any device

10 © 2012 Avaya. All rights reserved. 10 Professional & Support Services Avaya Managed Services Avaya UC Applications Avaya Networking Maureen - customer relationship manager Travelling with her iPad, key client calls Accessible and able to quickly find experts Gathers contextual information using iPad Executes transaction for client using a business app and Toms and Bobs support Maureen - customer relationship manager Travelling with her iPad, key client calls Accessible and able to quickly find experts Gathers contextual information using iPad Executes transaction for client using a business app and Toms and Bobs support Tom – mobile expert Indicates his availability Easily communicates with one-X smartphone Tom – mobile expert Indicates his availability Easily communicates with one-X smartphone Bob - back-office support (may be in his home office!) Integrated desktop Easily supports the team Bob - back-office support (may be in his home office!) Integrated desktop Easily supports the team Empowering the Mobile Collaborator Faster collaboration, smarter decisions, better business The right experience for every person

11 © 2012 Avaya. All rights reserved. 11 Avaya Mobile Collaboration Solution Avaya Aura ® common enterprise-wide foundation for communications and collaboration applications (including messaging, conferencing, video, and contact center) Avaya Flare ® Communicator for iPad for powerful mobile decision making with apps + communications Avaya one-X ® for smartphones, desktops, speech access, and home teleworking Avaya ACE for multivendor application integration Avaya Session Border Controller (SBC) Advanced for Enterprise for secure remote VPN-less access Avaya WLAN 8100 for secure, BYOD authenticated, voice/video optimized, wireless campus roaming (see http://www.miercom.com/pdf/reports/20111017.pdf)http://www.miercom.com/pdf/reports/20111017.pdf Avaya Professional and Managed Services driving faster ROI and managed costs

12 © 2012 Avaya. All rights reserved. 12 Mobile Collaboration Pack Allowing customers to get started easily Avaya one-X ® Communicator 6.0 Avaya Aura ® Solution for Midsize Enterprise Avaya one-X Client Enablement Server Avaya G430 Gateway 50 SEATS Avaya Aura ® Enterprise Edition: 50 user licenses Avaya Extension-to-Cellular Avaya one-X ® Mobile 1 Yr Software Support + Upgrades, Hardware Maintenance APS Implementation APS Implementation DEVICES / CLIENTS w/ UC All Inclusive (qty 50) licenses INFRASTRUCTURE PROF. SERVICESSUPPORT Target Customer Street Price $50K Easy to Add product and APS a la carte menu ADDITIONS Future Entitlements via Upgrade Subscription Future Entitlements via Upgrade Subscription FUTURES Flare Communicator for iPAD (qty 50)* * Available through separate introductory offer

13 © 2012 Avaya. All rights reserved. 13 Case Study Westlake: Empowering Remote On-site Staff Empowering account managers to better service dealers and customers Saving money on establishing offices within dealers and at home Controlling cell-phone costs and improving one-number accessibility Lowering TCO for IT Problem Serving customers faster Ease of communication no matter where people are conducting business Being seen by customers to be empowered with cutting- edge tools At a glance ability to find available Westlake experts and bring them into key conversations Value Deployed Apple iPads to 300 dealer account managers Leverage dealership Internet access, no separate phones Easy-to-use Avaya Flare ® interface at the dealer, at home, and when travelling Extending use of existing Avaya Aura ® infrastructure and shared back-end apps Solution The visual and intuitive nature of Avaya Flare Communicator makes it easier for everyone to communicate, not only with the home office, but with each other as well. Full spectrum lending institution based in Los Angeles 300 remote account managers located within car dealerships Finding current tools & personal cell phone use ineffective

14 © 2012 Avaya. All rights reserved. 14 Case Study Emory: Enabling the BYOD Campus Employees roaming campus typically not connected to university communications Too many incompatible devices to support Use of personal phones requires tracking too many contact numbers Need to control TCO for IT Problem IT issues are minimal Able to leverage expanding BYOD iPad use Staff can establish their own office identity anywhere Expect to simplify roaming and drive improved staff accessibility and productivity Reduce LD costs Fun! Value Early access customer now planning Flare Communicator roll-out to faculty with iPads Extending use of existing Avaya Aura ® infrastructure and shared back-end apps Interoperates with Avaya Desktop Video Devices and other mobile clients being used by staff Solution Combines Avaya software engineering expertise with all the strengths of the iPad. The result is great voice quality, high reliability and a beautiful user interface that looks like it was built for how we work today. Its the only phone I have on my desk right now. Renowned private research university in Atlanta, Georgia Also one of the Southeasts leading healthcare systems 3,000 faculty members, 50 locations, 52,000 endpoints

15 © 2012 Avaya. All rights reserved. 15 Case Study Boyd Bros: Collaboration Wherever You Go… Critical shortage of qualified drivers in the transportation industry Keeping qualified people on staff when they relocate Providing sales personnel with mobility options Need to lower TCO and streamline management Problem Competitive advantage in hiring and retaining drivers Cost avoidance in training new employees: $50K+/year 300% increase in home agent productivity 80% improvement system management time Easy to establish home offices and mobility options Value Consolidated Avaya Aura ® communications platform Avaya one-X ® for mobility, presence, teleworking, contact center and home agent capabilities Emergency home and remote virtual office choices Easy to add HD video conferencing for relationship- building with drivers Solution Midsize transportation company based in Clayton, Alabama Over 1000 trucks hauling time-sensitive steel/building materials Recognized as Best Fleet To Drive For (2010 Truckload Carrier Assoc.) Avaya has helped us to create a more effective and mobile workforce, and to continue building a highly collaborative culture. http://www.networkworld.com/news/2011/031611-avaya-boyd-uc.html

16 © 2012 Avaya. All rights reserved. 16 Business Value Accelerate key customer, sales, and development processes Increase customer responsiveness and satisfaction Speed time-to-market Engage the right people in decisions more rapidly and productively Reduce travel costs through more effective remote working Empower and encourage workers by supporting the latest technologies Accelerate key customer, sales, and development processes Increase customer responsiveness and satisfaction Speed time-to-market Engage the right people in decisions more rapidly and productively Reduce travel costs through more effective remote working Empower and encourage workers by supporting the latest technologies Lower TCO and simplify operations with an integrated architecture Evolve cost-effectively from current communications systems Tackle BYOD user trends with security and control Reduce external mobile phone and conferencing service costs Drive more effective adoption and ROI with professional and managed services choices Lower TCO and simplify operations with an integrated architecture Evolve cost-effectively from current communications systems Tackle BYOD user trends with security and control Reduce external mobile phone and conferencing service costs Drive more effective adoption and ROI with professional and managed services choices Line-of-Business ValueIT Value Avaya is the trusted supplier of reliable, highly-distributed enterprise solutions and services for mobile and video collaboration

17 © 2012 Avaya. All rights reserved. 17 Agenda – Mobile Collaboration 1.Social and Market Trends 2.Avaya Mobile Collaboration Solution 3. Avaya Mobile Collaboration Capabilities 4.Avaya Can Help You Get There 5. Conclusion

18 © 2012 Avaya. All rights reserved. 18 Flexibility to Tackle All Mobility Profiles Road warrior Typically not in any office, often travelling, meeting customers and partners, needs back-end support Teleworker Often in a home office, yet needs full enterprise access and capabilities Nomad Sets up their office wherever they are, may hot desk for this, always needs rich access to people and information Campus roamer Moves around campus or enterprise locations, may often be away from their office, or not have one

19 © 2012 Avaya. All rights reserved. 19 Enterprise-wide Collaboration Mobile Collaboration is part of Avayas consistent end-to-end architecture Service Provider s Standard Media Web Social Networks Stores Branches Customers Partners Suppliers Customer Facing Specialists Mobile Collaborators Experts Back Office Knowledge Workers Service Agents Other workers Avaya Aura ® Avaya Networking Service Providers Apps Contact Center Apps Contact Center Apps Collaboration Apps Collaboration Apps Social Media Apps Social Media Cloud Services Multi-vendor IP-PBXs web.alive

20 © 2012 Avaya. All rights reserved. 20 Avaya EC 500 (Extension to Cellular) 20 Clientless access to Aura CM telephony features –Telephony User Interface (Keypad) Single Number Reach –Ring office calls on mobile (transfer CLID) –Can also ring up to 4 addtl devices (eg. Home) Single Identity –Outbound mobile calls are handled by enterprise call server (office CLID) –Two-stage dialing architecture –LD toll avoidance Single Voice Mail –Enterprise voicemail enforcement Call Handoff –Deskphone or one-X Communicator client Presence updates Centralized call logging/recording

21 © 2012 Avaya. All rights reserved. 21 Mobile Accessibility on the Road Avaya one-X ® Mobile Your mobile cellular smartphone becomes your office phone Integrated smartphone client with One-number accessibility (your business #) One-number call-out identity (your business #) Use corporate international/LD calling plans Call screening Visual voice mail Enterprise directory search Unified call logs (with phones & desktop client) Rapidly collaborate with the best available person Control your availability and see presence of enterprise contacts Android, Blackberry, iPhone, Symbian clients

22 © 2012 Avaya. All rights reserved. 22 Avaya one-X ® Mobile Phone Clients Avaya one-X® Mobile Lite Avaya one-X® Mobile SIP iOS/Android* Avaya one-X® Mobile UC Voice CellularWi-FiCellular Data N/AWi-FiCellular/Wi-Fi Telephony/UC Basic TelephonyRich TelephonyTelephony +UC Requirements Communication Manager (EC500) Communication Manager (w/SM or SES) / One-X Mobile Sip License Communication Manager, one-X CES / One-X Mobile UC licenses - UC Bundle or Enterprise Edition Licenses User Mobile Office ProfessionalCampus-CentricRoad Warrior 22

23 © 2012 Avaya. All rights reserved. 23 Downloading one-X Mobile 6.1.2 Clients Google Play Apple App Store BlackBerry AppWorld Free Download –Supported w/ CM 5.1.2 w/ EC500 R9 –CS1000 R7.5 w/ Mobile Extension (one-X Mobile Lite 1.x)

24 © 2012 Avaya. All rights reserved. 24 Fun and easy to use cards & spotlights Calls, IM, Presence from anywhere One-number accessibility Reduce cellular expenses with VoIP over WiFi / 3Gdata / Internet Search corporate LDAP directories Easily switch between other iPad applications while calls continue Manage multiple calls, just like in the office Quickly find all your contacts Set presence information Select communication modes Manage contacts, call log & IMs Launch email from history or contact fan Enabling Mobile Decision Making Avaya Flare ® Communicator for iPad Easily extend your office: transition from deskphone or desktop-client by just logging into iPad app See http://www.avaya.com/usa/demos/avaya-flare-communicator-for-ipad-devicehttp://www.avaya.com/usa/demos/avaya-flare-communicator-for-ipad-device

25 © 2012 Avaya. All rights reserved. 25 Integrated Desktop and Teleworker Experience Avaya one-X ® Communicator Integrated desktop client Flexible travel, teleworker and office voice choices: VoIP to desktop Call-back to home/any phone Control office deskphone One-number accessibility Easy to shift to iPad or smartphone client when you leave your desktop One click access to email and other desktop apps Low cost webcam video option

26 © 2012 Avaya. All rights reserved. 26 Microsoft Desktop Integration Desktop plugin augments Lync client Supports Lync on-premise and Office365 Fully leverages Avaya Aura ® voice and features as the power behind the click One-number accessibility (your business #) Can flexibly use VoIP to desktop or control existing Avaya deskphone Easy to shift to smartphone client or iPad when you leave your desktop Only requires lower cost standard CAL Presence/IM Microsoft license

27 © 2012 Avaya. All rights reserved. 27 Hands-free, Eyes-free, Personal Assistance Avaya one-X ® Speech* (included with Avaya Aura ® Messaging) Follow Me! …and have all your calls flexibly forwarded to you wherever you are. When am I free today? …keep track of your time wherever you are! Schedule a reminder …and let yourself be called at any number and reminded, so you wont forget any of your tasks or appointments! Read my messages …voicemail and/or email. Filter by status or by sender. You can reply, forward, delete, … Send a message …to a contacts email, to a voicemail box or somebody within your corporate directory. Make a call …to one of your contacts, somebody within your corporate directory or simply speak the number you want to call! * Available for English only

28 © 2012 Avaya. All rights reserved. 28 Immersive is nice, but my couch is better

29 © 2012 Avaya. All rights reserved. 29 Participate to a meeting from your Mobile or Tablet

30 © 2012 Avaya. All rights reserved. 30 Mobile video conferencing

31 © 2012 Avaya. All rights reserved. 31

32 © 2012 Avaya. All rights reserved. 32 Avaya One Touch Video Email Link Link has embedded Avaya One Touch Video URL to DMZ with extension, full telephone number, or SIP URI

33 © 2012 Avaya. All rights reserved. 33 Avaya One Touch Video Example External view of call to one-X Agent Text Chat Application Sharing

34 © 2012 Avaya. All rights reserved. 34 Immersive 3D Virtual World Experiences Avaya web.alive Alternative to traditional audio/web conferencing Much more dynamic and engaging avatar, 3D, and spatial audio experience More effective meetings, team activities, and training Meet whos there, move around, chat, go outside or to another room to talk privately Presentation, browsing, banners, screen-share and phone-out tools Ask for a demo – experiencing is believing!

35 © 2012 Avaya. All rights reserved. 35

36 © 2012 Avaya. All rights reserved. 36 Enabling Campus Roaming and BYOD Avaya Networking – Avaya WLAN 8100 and Identity Engines Ethernet Routing Switches Network Management Enterprise LAN WLAN 8100 Access Point Identity Engines WLAN optimized for industry- leading high-scale voice and video performance Over 20% better voice and 30% better video performance than competing networks Dynamic call-admission control Centralized Identity Engine authentication and access control for wireless, wired, and remote BYOD devices including iPads Centralized management Lower business risks, manage compliance, and lower IT TCO See http://www.miercom.com/pdf/reports/20111017.pdfhttp://www.miercom.com/pdf/reports/20111017.pdf

37 © 2012 Avaya. All rights reserved. 37 Secure Remote Access Avaya Session Border Controller (SBC) Advanced for Enterprise Avaya SBC Advanced for Enterprise SIP security designed for scalable cost-effective enterprise use Fully supports SIP trunking Also supports remote and mobile SIP devices and clients Extends Avaya Aura ® SIP capabilities outside the enterprise Easy and intuitive to deploy and configure, lowering TCO Proven technology backed by proactive VIPER Lab threat research and analysis Remote SIP Devices

38 © 2012 Avaya. All rights reserved. 38 Collaboration Requires Architectural Flexibility Traditional PBX, IP-PBX Silos of location-centric services Disjointed user experiences Sequential application use Capabilities application specific Consolidated Shared Services Enterprise-wide shared services Seamless multi-modal user experiences Many apps/people brought together Capabilities based on user profiles Workflow integrated

39 © 2012 Avaya. All rights reserved. 39 Avaya Aura ® Three Tiered Architecture Clients and Devices Desktop and Mobile Devices Avaya Flare ® Experience Avaya one-X ® Clients Video Endpoints Communications Infrastructure Data Infrastructure Session Manager, SBC System Manager Voice/Video Services Presence/IM Services Application Integration Core Communication Services Communication Applications Avaya Agile Communications Environment (ACE) Avaya Aura ® Messaging Avaya Aura ® Conferencing Avaya Aura ® Contact Center

40 © 2012 Avaya. All rights reserved. 40 Agenda – Mobile Collaboration 1.Social and Market Trends 2.Avaya Mobile Collaboration Solution 3. Avaya Mobile Collaboration Capabilities 4.Avaya Can Help You Get There 5. Conclusion

41 © 2012 Avaya. All rights reserved. 41 Collaborative Enterprise Adoption of Collaboration Every organization has their own incremental journey Business Transformation (Innovate) Incorporate work assignment and managed workflow Integrate communications into business applications Inter-enterprise collaboration Measure, analyze, optimize Consolidate Lower TCO Reduce communication costs Consolidate applications Evolve to session-based architecture Targeted Applications (Integrate) Simplify and personalize customer and user experiences Rapidly deploy targeted mobility, UC clients, video, conferencing – to the right users Drive group productivity with integrated desktop and room video Enable multi-modal contact centers, social networking Expand customer self service everywhere – speech, web, video, social widgets Hard $Soft $ Bus. Impact Hard $Soft $ Bus. Impact Hard $Soft $ Bus. Impact

42 © 2012 Avaya. All rights reserved. 42 Understand core business priorities What is preventing you from reaching your business objectives? Identify key users and business processes What processes, work profiles and target users will benefit the most? Every user does not need every app! Target for maximum immediate return Where can you get the most bang for your buck? Which applications help most? Who are the key users? What are the key integrations with business applications? Incrementally build into reference architecture What self funded steps will save money, lower TCO and increase agility? How can existing investments be leveraged and extended? Avaya Collaboration Adoption Methodology

43 © 2012 Avaya. All rights reserved. 43 Assistance Every Step of The Journey Available from Avaya Professional Services and Partners Step 2 Implementation Step 3 Training – Admin and End User Step 1 Advisory & Business Consulting User Adoption Services Solution Architecture Services SIP Economic Assessment Self-Funded Roadmap User Adoption Services Solution Architecture Services SIP Economic Assessment Self-Funded Roadmap Network Assessment Planning & Design Project Management Onsite Installation Implementation & Configuration User Acceptance Testing (UAT) and Cutover Support Network Assessment Planning & Design Project Management Onsite Installation Implementation & Configuration User Acceptance Testing (UAT) and Cutover Support Admin Training on Core components End User Training on Mobile Collaboration endpoints and capabilities Admin Training on Core components End User Training on Mobile Collaboration endpoints and capabilities

44 © 2012 Avaya. All rights reserved. 44 Assistance from global Avaya and partner collaboration expertise guides planning, deployment, user adoption, and predictable ROI User Adoption Advisory Services Accelerate mobile collaboration solution ROI with effective user adoption planning and review Solution Architecture Services Reach business goals faster with a supporting mobility technology deployment plan and roadmap Implementation Services Free your IT resources by leveraging Avaya to fully implement and deploy your mobility solution and required integrations Additional: Self-Funded Roadmap, SIP Economic Assessment Identify and quantify structural savings that can then support application investment SIP evolution Network consolidation Professional Services for Mobile Collaboration SIP Economics

45 © 2012 Avaya. All rights reserved. 45 Avaya Client Services Help Lower TCO Flexible support services, managed services and outsourcing choices Support Services Managed Services Communications Outsourcing Solutions Communications Managed Services Preferred Support Essential Support

46 © 2012 Avaya. All rights reserved. 46 Avaya Support Advantage Globally consistent remote hardware and software support included in all support offers Simple pricing and invoicing 24x7 access to web resources and remote technical support Menu of service offers aligned with customer needs Award-winning services recognized by 13 separate industry awards Co-termination of contracts Synchronized billing for multi-year coverage With Preferred Support: Up to 85% faster response times via web ticketing Proactive alert of alarms related to PSTN facilities Monitoring and proactive issue resolution with EXPERT Systems SM High-speed secure connectivity with centralized management 99% resolution of system generated alarms without dispatch 20% average faster resolution Reduced risk of major outage Flexibility & Simplicity Immediacy

47 © 2012 Avaya. All rights reserved. 47 Avaya Support Advantage Flexible customization to meet your support needs in four steps Choose from Advanced Services: 3 Choose Upgrade Advantage Entitlement to all new software releases 4 Preferred Requires Parts Upgrade Advantage Onsite Essential Requires Parts *6-month transition period for minimum parts requirement of NBD for US, Canada and EMEA following GA. Parts NBD is already required by policy in APAC and CALA. Replacement of any covered part that Avaya determines to be inoperative will be shipped for next day delivery, where available. Advanced Services Options Parts Select Parts or Onsite Support: A. Parts NBD* B. Parts 8x5x4 C. Parts 24x7x4 D. Onsite 8x5 (includes Parts Coverage) E. Onsite 24x7 (includes Parts Coverage) 2 Select Core Support Coverage: A. Preferred B. Essential 1 ̶ Software Release Maintenance ̶ Remote Back-Up Admin ̶ Product Correction Support ̶ Client Service Manager ̶ Enhanced Monitoring ̶ Single Point of Contact ̶ Agency Carrier ̶ Terminal Replacement

48 © 2012 Avaya. All rights reserved. 48 Custom or Standard Multi-Vendor Support Lower TCO Total Operational Transparency Full OPEX Models SLAs with RemediationManagement for UC, CC, Data and Video Managed Services from Avaya Removing the barriers to adopting new technologies 48

49 © 2012 Avaya. All rights reserved. 49 Avaya Managed Services Capabilities Global Track Record Avaya currently manages: Over 450 clients 2.6M+ voice ports 880,000 Ethernet Ports 265,000 Contact Center Agents 804 Video Conference Rooms 700+ resources dedicated to managed services providing global 24x7 coverage 15+ major outsourcing clients globally 85% of clients have mixed environment Ex: Cisco, Siemens, Juniper, Extreme 15+ years experience 95% client renewal rate Avaya Delivers Multi-vendor support Global support and scale Choices for OPEX all-inclusive, predictable pricing Predictive and preventive platform – Avaya Matrix Management Platform ITIL alignment in service definition, service delivery and tools Custom global billing and reporting Communications applications technical support SLAs with remediation

50 © 2012 Avaya. All rights reserved. 50 Agenda – Mobile Collaboration 1.Social and Market Trends 2.Avaya Mobile Collaboration Solution 3. Avaya Mobile Collaboration Capabilities 4.Avaya Can Help You Get There 5. Conclusion

51 © 2012 Avaya. All rights reserved. 51 Avaya Mobile Collaboration – Conclusion Faster collaboration accelerates business Increasing the accessibility of the right people globally Providing the right experience for every person – broadest range of clients Faster collaboration accelerates business Increasing the accessibility of the right people globally Providing the right experience for every person – broadest range of clients Smarter decisions drive business results Integrating communications and business tools to support decision making Simplifying collaboration for ordinary workers with Avaya Flare ® Experience Smarter decisions drive business results Integrating communications and business tools to support decision making Simplifying collaboration for ordinary workers with Avaya Flare ® Experience Lower costs and TCO Securely deploy on the open and reliable Avaya Aura ® 6.x enterprise foundation Complementary to existing Avaya one-X ® and UC application investments Make BYOD a reality with Avaya wireless roaming and security options Lower costs and TCO Securely deploy on the open and reliable Avaya Aura ® 6.x enterprise foundation Complementary to existing Avaya one-X ® and UC application investments Make BYOD a reality with Avaya wireless roaming and security options

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53 © 2012 Avaya. All rights reserved. 53 Agenda – Mobile Collaboration 1.Social and Market Trends 2.Avaya Mobile Collaboration Solution 3. Conclusion Shorter agenda slide when delivering an overview with just the first two sections and perhaps a few selected slides from the Details sections. Delete this box


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