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Digital World Research Centre September 2004 Digiplay 3 Emotion and Mobile Phones Leisure constraints, entitlement, and access to.

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Presentation on theme: "Digital World Research Centre September 2004 Digiplay 3 Emotion and Mobile Phones Leisure constraints, entitlement, and access to."— Presentation transcript:

1 Digital World Research Centre September 2004 Digiplay 3 Emotion and Mobile Phones Leisure constraints, entitlement, and access to technologies of leisure Jane Vincent Research Fellow

2 Digital World Research Centre September 2004 What is DWRC? The Digital World Research Centre is a research organisation working within the School of Human Sciences comprising a multi-disciplinary social science research team – psychologists – sociologists – economists The DWRC seeks to understand people in the digital world –Investigate the relationships between people, society and digital technologies

3 Digital World Research Centre September 2004 Emotion and Mobile Phones This is about the affect of the use of mobile phones and not the device itself It poses questions, offers ideas and opens doors for further study

4 Digital World Research Centre September 2004 Contents 1.Some insights from empirical research 2.Emotion and mobile phones– what does this mean? 3.Exploring the senses our mobile phone triggers 4.What might this mean for leisure constraints, entitlement and access to technologies of leisure? 5.Summary and ideas for the future

5 Digital World Research Centre September 2004 Empirical research - background Two studies by DWRC led by Jane Vincent and published by the funding body the UMTS Forum on their web site forum.orgwww.umts- forum.org 1.Social Shaping of UMTS: Preparing the 3G Customer J. Vincent and R. Harper UMTS Forum Report No Informing suppliers about user behaviours to better prepare them for their 3G/UMTS customers J. Vincent and L. Haddon UMTS Forum Report No

6 Digital World Research Centre September 2004 Research Subjects Study questionnaires and 10 focus groups in each of the UK and Germany* comprising people using their mobile phone primarily for business or for personal purposes Study 2 Diaries, interviews, shadowing and questionnaires for 3 generations of 3 families, 3 businesses and 3 individuals Both Studies held workshops and interviews with industry experts and leading academics throughout the duration of the research *conducted by the University of Erfurt

7 Digital World Research Centre September 2004 Emotion and Mobile Phones – what does this mean?

8 Digital World Research Centre September 2004 Many people have an emotional attachment to their mobile phone People feel emotional about the information contained on and delivered via their mobile phone Its not about the device itself but rather what it enables them to do They have come to depend on it - at times too much

9 Digital World Research Centre September 2004 People respond differently to their mobile depending on how it is used Person to person connectivity services engender emotion Person to WWW data does not achieve the same emotional value Current size supports constant carrying around - it never leaves you

10 Digital World Research Centre September 2004 They use their mobile to behave emotionally and in irrational ways They constantly call their partner/spouse even in the same house I just feel the need to They use the mobile impetuously I just had to call someone Even when they know they should not they use it like when I am driving in the fast lane

11 Digital World Research Centre September 2004 They have come to depend on their mobile phones – at times too much Wed agreed shed give her old phones to her younger brother; I found out later that she hadnt been doing this but had been keeping them under her pillow – the text messages and the calls to boyfriends on these phones were so precious to her that she couldnt bear to think of her brother using the phones We met at an event set up via an online discussion group My wife likes to call me on the mobile – shed be lost if I didnt have it and she uses hers all the time The mothers in particular found they were talking more to friends I love it because we are not restricted. We often have panic situations – when the battery runs down

12 Digital World Research Centre September 2004 People think the mobile phone helps them enjoy life more They think the mobile phone helps them enjoy their life more But its not changed who I am They think that the mobiles are important But might be getting too dependent on them The importance is so great it makes the mobile too valuable I dont take it to the club cause it would be terrible if I lost it

13 Digital World Research Centre September 2004 Few people think about their mobile in emotional terms Few people use the term emotion to describe their relationship with mobiles Its a funny way of putting it But People use their mobile to achieve personal (emotional) goals Most people use emotional language categories to explain their mobile usage Panic; need; desire; anxiety; being cool; irrational behaviours; thrill

14 Digital World Research Centre September 2004 These emotions are triggered by our senses Where is your mobile phone now? Using a mobile phone involves engagement with more senses than are usually employed to communicate Seeing Hearing Touching

15 Digital World Research Centre September 2004 Most people are affected by mobile phone use Our senses are invaded by manifestations of social practices in relation to mobile phone use Our autopoiesis is impacted by our own and others use of mobile phones Our lives are inextricably linked with those of others via our mobile phones

16 Digital World Research Centre September 2004 Emotion has implications for the design of mobile products There is a very high emotional value placed on what mobiles currently enable The mobile phone is not like other ICT devices People will pay whatever it costs (though they may complain about it) for person-to-person connectivity that engenders emotion A value paradox can result as mobiles become too valuable to lose Person to information communications might not achieve the same emotional and thus social value

17 Digital World Research Centre September 2004 What does this mean for leisure?

18 Digital World Research Centre September 2004 Repertoire of Mediated Communications

19 Digital World Research Centre September 2004 Some questions for further study Will person to person communication always take precedence over all other ICT use? Will people resist or welcome the invasion of our mobile phone space by this burgeoning product repertoire?

20 Digital World Research Centre September 2004 Summary Many people are emotionally attached to their mobile phones and all that they engender Peoples senses are invaded by our constant connectivity and attachment to mobile phones Implications for leisure are yet to be fully understood but beware of a backlash if the activity invades the personal and intimate space engendered by the mobile phone


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