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USER GUIDE VERSION 3.0 LEARN HOW TO USE YOUR MOBILE PHONE TO SEND AND RECEIVE MONEY.

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Presentation on theme: "USER GUIDE VERSION 3.0 LEARN HOW TO USE YOUR MOBILE PHONE TO SEND AND RECEIVE MONEY."— Presentation transcript:

1 USER GUIDE VERSION 3.0 LEARN HOW TO USE YOUR MOBILE PHONE TO SEND AND RECEIVE MONEY

2 TABLE OF CONTENTS WHAT IS GTMOBILE MONEY? GETTING STARTED 1 2 FUNDING YOUR ACCOUNT3 LINKING YOUR BANK ACCOUNT4 TRANSFERRING MONEY5 RECEIVING MONEY6 WITHDRAWING MONEY7 SECURITY8 APPENDIX9

3 TABLE OF CONTENTS WHAT IS GTMOBILE MONEY? GETTING STARTED 1 2 FUNDING YOUR ACCOUNT3 LINKING YOUR BANK ACCOUNT4 TRANSFERRING MONEY5 RECEIVING MONEY6 WITHDRAWING MONEY7 SECURITY8 APPENDIX9

4 WHAT IS GTMOBILE MONEY? GTMOBILE MONEY is a Fast, Secure and Convenient way to transfer FUNDS using a Mobile Phone… GTMOBILE MONEY can also be used for: Bill Payments Shopping Airtime Purchase WHAT IS GTMOBILE MONEY?1

5 WHO CAN USE GTMOBILE MONEY? GTMOBILE MONEY can be used by anyone with a mobile phone. Your Mobile Number is also your Account Number and it is also a required parameter when logging into your account. WHAT IS GTMOBILE MONEY?1 PHONE NUMBER GTMM ACCOUNT NUMBER =

6 WHAT IS A WALLET? The GTMOBILE MONEY ACCOUNT has several pockets: The permanent default pocket is called the Mobile Money Wallet or WALLET for short. A Bank Account Pocket can also exist. This is the linkage to your GTBank Account. Other special products may be deployed as Pockets such as: TARGET SAVINGS CREDIT CARD LOYALTY POINTS FUEL PAYMENTS WHAT IS GTMOBILE MONEY?1

7 HOW DO I FUND AND WITHDRAW FROM MY ACCOUNT? Your WALLET can be funded via any Bank Account – YES, even from other Banks by using your Debit Card to effect a transfer through the ATM or Internet. You can also walk into any GTBank Branch to fill a Transfer Form. Funds can be withdrawn from the WALLET via any GTBank ATM without using an ATM Card. WHAT IS GTMOBILE MONEY?1 NOTE: Funding and Withdrawals can only be done from the default pocket of the GTMobile Money Account which is referred to as the WALLET.

8 WHAT ABOUT SECURITY? Your GTMOBILE MONEY WALLET is highly secure; Your phone number is your account number Transactions are secured with your password (or PIN) Confirmation SMS is sent to your phone number for every transaction Transaction details are not stored on the phone so funds are safe even when the phone is stolen All CBN Security guidelines have been implemented. WHAT IS GTMOBILE MONEY?1 NOTE: Do not disclose your PIN to anyone. It is your PIN that gives you secure access to your WALLET.

9 POP QUIZ TRUE WHAT IS GTMOBILE MONEY?1 PHONE NUMBER GTMM ACCOUNT NUMBER = WALLET = FROM A FUNDING AND WITHDRAWAL PESPECTIVE CAN YOU CONFIRM WHETHER THE STATEMENT ABOVE IS TRUE OR FALSE BY CLICKING ANY OF THE BUTTONS BELOW: FALSE

10 CONGRATULATIONS!! You have successfully completed CHAPTER 1 of the GTMOBILE MONEY USER GUIDE. Watch out for CHAPTER 2 where we teach you how to get the GTMobile Money Application unto your Phone. WHAT IS GTMOBILE MONEY?1 PHONE NUMBER GTMM ACCOUNT NUMBER = WALLET = This statement is absolutely correct for funding and withdrawals, because as mentioned earlier, the default pocket is the only one enabled for this type of transactions

11 TABLE OF CONTENTS WHAT IS GTMOBILE MONEY? GETTING STARTED 1 2 FUNDING YOUR ACCOUNT3 LINKING YOUR BANK ACCOUNT4 TRANSFERRING MONEY5 RECEIVING MONEY6 WITHDRAWING MONEY7 SECURITY8 APPENDIX9

12 GETTING STARTED2 In order to use GTMOBILE MONEY there are 3 easy steps: 1.DOWNLOAD (GET) THE APPLICATION 2.REGISTER YOUR PERSONAL DETAILS 3.ACTIVATE YOUR ACCOUNT

13 GETTING STARTED2 HOW TO GET THE APPLICATION Before you get the GTMOBILE MONEY App you must be able to determine which format is suitable for your Mobile Phone… GTMOBILE MONEY is available in three (3) major formats: 1.Smart Phone Application 2.SIM Toolkit 3.USSD* With these three formats, GTMOBILE MONEY is available to you regardless of the type or model of phone you are using. * Unstructured Supplementary Service Data

14 GETTING STARTED2 FORMAT #1 The SMARTPHONE Application is available for DOWNLOAD on Android, Blackberry, iPhone and Java enabled Phones.

15 GETTING STARTED2 HOW TO DOWNLOAD THE APPLICATION The SMART PHONE Application has to be downloaded from your phone browser. First of all ensure that you have internet access on your smart phone. NOTE: If you dont have Internet access, please contact your network provider for guidelines to enable you browse on your phone.

16 GETTING STARTED2 BROWSE TO ANY OF THE LISTED LOCATIONS: NOTE: The URLs are case-sensitive These are also temporary locations as ALL the applications will soon be available in respective native app stores like: Google Play, Nokia App Store, Apple App Store and Blackberry App World. For Blackberry App: BB – OS5 BB - OS6 & 7 etc For Java App (Nokia, LG, etc): For Android App: For iPhone App: COMING SOON

17 GETTING STARTED2 CHECK FOR THE GTBANK ICON IN YOUR PHONE MENU AFTER DOWNLOADING

18 GETTING STARTED2 NOW YOU CAN LAUNCH THE APPLICATION BY CLICKING ON THE ICON

19 GETTING STARTED2 CONGRATULATIONS! YOU HAVE LAUNCHED YOUR SMART PHONE APPLICATION

20 GETTING STARTED2 CONGRATULATIONS! YOU HAVE LAUNCHED YOUR SMART PHONE APPLICATION NOTE: Now that you have launched your SMART PHONE application, the next step is to register and activate your account.

21 GETTING STARTED2 REGISTRATION USING THE SMARTPHONE APP By clicking the SIGNUP button shown on the screen, you will reveal the REGISTRATION page

22 GETTING STARTED2 ENTER YOUR PERSONAL DETAILS NOTE: Please use the Navigational buttons built into the smart phone app to move between screens.

23 GETTING STARTED2 ENTER YOUR PERSONAL DETAILS NOTE: Please use the Navigational buttons built into the smart phone app to move between screens.

24 GETTING STARTED2 CONFIRM YOUR PERSONAL DETAILS BEFORE YOU SUBMIT NOTE: Please use the Navigational buttons built into the smart phone app to move between screens.

25 GETTING STARTED2 CONFIRM YOUR PERSONAL DETAILS BEFORE YOU SUBMIT After submission of details, a six-digit ACTIVATION CODE is sent to you which will be used to activate your account.

26 GETTING STARTED2 CONGRATULATIONS!! NOTE: You have successfully registered for GTMOBILE MONEY, however, to begin to use the service, you MUST ACTIVATE your account.

27 GETTING STARTED2 ACTIVATING YOUR ACCOUNT USING A SMARTPHONE To begin the process click on the NEW USER ACTIVATION button.

28 GETTING STARTED2 ACTIVATING YOUR ACCOUNT USING A SMARTPHONE Note that your six-digit ACTIVATION CODE is automatically populated in the one time password field.

29 GETTING STARTED2 ACTIVATING YOUR ACCOUNT USING A SMARTPHONE Input your MOBILE NUMBER then click continue

30 GETTING STARTED2 ACTIVATING YOUR ACCOUNT USING A SMARTPHONE Create a 4-Digit PIN then click continue

31 GETTING STARTED2 ACTIVATING YOUR ACCOUNT USING A SMARTPHONE Accept the TERMS AND CONDITIONS by clicking ok

32 GETTING STARTED2 ACTIVATING YOUR ACCOUNT USING A SMARTPHONE After accepting the Terms and Conditions, you will receive a message confirming that your account has been activated

33 GETTING STARTED2 ACTIVATING YOUR ACCOUNT USING A SMARTPHONE You can now click on exit button as your account has been activated.

34 GETTING STARTED2 NOW LET US TAKE A LOOK AT FORMAT #2 The SIM TOOLKIT Application is available only on ETISALAT SIM cards at the moment and it works with ALL phone types..

35 GETTING STARTED2 THE FIRST STEP IS TO LOCATE THE SIM TOOLKIT ICON The SIM TOOLKIT ICON is on the phone menu. It is either labeled by the network name ETISALAT or as SIM TOOLKIT

36 GETTING STARTED2 STEP TWO Select MOBILE MONEY in the displayed Sim Toolkit MENU. This will display a list of Mobile Money Schemes Operators including GTBank

37 GETTING STARTED2 STEP THREE Click GTBANK from the list to make it your default Mobile Money Menu

38 GETTING STARTED2 CONGRATULATIONS YOU NOW HAVE THE GTMOBILE MONEY MENU ON YOUR SIM TOOLKIT

39 GETTING STARTED2 CONGRATULATIONS YOU NOW HAVE THE GTMOBILE MONEY MENU ON YOUR SIM TOOLKIT NOTE: Now that you have launched your SIM TOOLKIT application, the next step is to register and activate your account.

40 GETTING STARTED2 REGISTRATION VIA SIM TOOLKIT Select MY ACCOUNT from the MENU

41 GETTING STARTED2 REGISTRATION VIA SIM TOOLKIT Select REGISTRATION option from the list

42 GETTING STARTED2 REGISTRATION VIA SIM TOOLKIT Select SELF REGISTRATION from the menu option

43 GETTING STARTED2 REGISTRATION VIA SIM TOOLKIT Enter FIRST NAME and click on ok

44 GETTING STARTED2 REGISTRATION VIA SIM TOOLKIT Enter LAST NAME and click on ok

45 GETTING STARTED2 REGISTRATION VIA SIM TOOLKIT Enter DATE OF BIRTH and click on ok

46 GETTING STARTED2 REGISTRATION VIA SIM TOOLKIT Enter MOTHERS MAIDEN NAME and click on ok

47 GETTING STARTED2 REGISTRATION VIA SIM TOOLKIT Confirmation screen

48 GETTING STARTED2 REGISTRATION VIA SIM TOOLKIT Confirmation Text Message

49 GETTING STARTED2 ACTIVATION VIA SIM TOOLKIT Select SELF ACTIVATION from the menu option

50 GETTING STARTED2 ACTIVATION VIA SIM TOOLKIT Input ACTIVATION CODE and click ok

51 GETTING STARTED2 ACTIVATION VIA SIM TOOLKIT Choose a PASSWORD and click ok

52 GETTING STARTED2 ACTIVATION VIA SIM TOOLKIT Confirmation Message

53 GETTING STARTED2 CONGRATULATIONS!! You have now successfully activated your account using the SIM Toolkit MENU

54 GETTING STARTED2 FORMAT #3 The USSD* Application, needs no download. The Application is called by dialing a string of pre-determined numbers and characters from ANY phone. For GTMOBILE MONEY this string is: * Currently available on GLO and Airtel only *501#

55 GETTING STARTED2 DIAL *501# NOW. After dialing *501# you should get a WELCOME screen as shown below. Click on the exit button to proceed..

56 GETTING STARTED2 THE USSD MENU By clicking the EXIT button, you have now revealed the USSD MENU and you are now ready for REGISTRATION

57 GETTING STARTED2 CONGRATULATIONS YOU NOW KNOW HOW TO CALL THE GTMOBILE MONEY MENU USING THE USSD STRING *501# NOTE: Now that we have launched the final Application, we can now proceed to the REGISTRATION process.

58 GETTING STARTED2 OOOPS!! NOTE: Please be informed that the USSD Application is still in the Test Environment and is not yet LIVE. REGISTRATION via USSD is therefore not yet available Thank you.

59 POP QUIZ HOW MANY DIGITS IS THE CODE REQUIRED TO ACTIVATE YOUR ACCOUNT? CLICK ON THE CORRECT ANSWER GETTING STARTED2

60 CONGRATULATIONS!! You have now successfully completed MODULE 2: GETTING STARTED The Activation code is 6-digits and it is generated after successful Registration. This code is required to validate the activation process that makes your mobile money account available and ready for transactions. GETTING STARTED2 6

61 TABLE OF CONTENTS WHAT IS GTMOBILE MONEY? GETTING STARTED 1 2 FUNDING YOUR ACCOUNT3 LINKING YOUR BANK ACCOUNT4 TRANSFERRING MONEY5 RECEIVING MONEY6 WITHDRAWING MONEY7 SECURITY8 APPENDIX9

62 DEPOSIT MONEY… CLICK TO GO BACK 1.GTBANK BRANCH 2.GTMOBILE MONEY APP 3.INTERSWITCH QUICKTELLER You can deposit money (CASH-IN) TO YOUR wallet from any of the following sources: FUNDING YOUR ACCOUNT3

63 CASH-IN AT BANK BRANCH Follow the steps below to CASH-IN at a Branch FUNDING YOUR ACCOUNT3 Your account will be credited with virtual money (Electronic money). You will receive a text message that your account has been funded with the amount you wish to deposit into your account. Check your account balance to confirm money has entered your account. You should also receive a text message confirming this deposit

64 CASH-IN VIA MOBILE MONEY APP The GTMOBILE MONEY App has a feature where you can transfer money from your GTBank account into your wallet by yourself. First step is to login to your GTMobile Money Menu.. FUNDING YOUR ACCOUNT3

65 CASH-IN VIA MOBILE MONEY APP After you login to the GTMobile Money Menu, click on the send money button FUNDING YOUR ACCOUNT3

66 CASH-IN VIA MOBILE MONEY APP Next you will see two options. Click on To Self. This means you want to send money to yourself.. FUNDING YOUR ACCOUNT3

67 CASH-IN VIA MOBILE MONEY APP The next screen will display two options as well. Select the Bank to Wallet option. FUNDING YOUR ACCOUNT3

68 CASH-IN VIA MOBILE MONEY APP The final screen will request for AMOUNT and PIN then you can complete the transaction. NOTE: Please note that in order for you to be qualified to conduct a Bank to Wallet transaction, your Bank Account has to be Linked (SEE Chapter 4.). You need to make a special request for this to happen. CLICK HERE FOR THE BANK ACCCOUNT LINKAGE PROCESS FUNDING YOUR ACCOUNT3

69 CASH-IN VIA INTERSWITCH QUICKTELLER Enter the following URL into your Browser: https://www.quickteller.com/GTMobileMoney Click on PAY FUNDING YOUR ACCOUNT3

70 CASH-IN VIA INTERSWITCH QUICKTELLER Fill in all necessary fields FUNDING YOUR ACCOUNT3 Click on NEXT to get a confirmation page

71 Next, a screen would pop up requesting for you to provide your ATM card details. Once this is done, you would receive a successful message and also an SMS. Your wallet would also be credited. NOTE: This is also the method used to cash in from other Bank Accounts. All you have to do is to use another Banks ATM card to effect the transfer. Maximum amount you can deposit into your wallet via Quick teller website is N3,000 CASH-IN VIA INTERSWITCH QUICKTELLER FUNDING YOUR ACCOUNT3

72 NOTE: You can also do a cash- in transaction on any Bank ATM that has the QUICKTELLER MENU CASH-IN VIA INTERSWITCH QUICKTELLER FUNDING YOUR ACCOUNT3

73 POP QUIZ DEPOSIT FORM WHAT KIND OF FORM DO YOU FILL IF YOU WANT TO FUND YOUR WALLET BY WALKING INTO A GTBANK BRANCH? TRANSFER FORM APPLICATION FORM FUNDING YOUR ACCOUNT3

74 CONGRATULATIONS!! You have now successfully completed CHAPTER 3: FUNDING YOUR ACCOUNT. Please proceed to CHAPTER 4. In order to fund your WALLET from a GTBank branch, you must first of all be a GTBank customer and then you will have to fill an Account Transfer form to move money from your bank account to your WALLET TRANSFER FORM FUNDING YOUR ACCOUNT3

75 TABLE OF CONTENTS WHAT IS GTMOBILE MONEY? GETTING STARTED 1 2 FUNDING YOUR ACCOUNT3 LINKING YOUR BANK ACCOUNT4 TRANSFERRING MONEY5 RECEIVING MONEY6 WITHDRAWING MONEY7 SECURITY8 APPENDIX9

76 LINKING YOUR BANK ACCOUNT… CLICK TO REFRESH YOUR MEMORY One of the easiest ways to deposit money into your WALLET is to do it right from the Mobile Money Application itself. Click the immediate link below to refresh your memory I AM A GENIUS, LETS PROCEED LINKING YOUR BANK ACCOUNT4

77 LINKING YOUR BANK ACCOUNT… NOTE: The account linkage process is completed in 3 easy steps: LINKING YOUR BANK ACCOUNT4 Visit a GTBank branch Fill a form requesting for the account to be linked to your wallet. You will receive a message on your phone confirming the completion of the task within 24 hours NOTE: Please note that once you fill the Mobile Money Staff Update Form on the intranet, you are requesting that your Bank account be linked to your wallet.

78 POP QUIZ DEPOSIT FORM WHAT KIND OF FORM DO YOU FILL IF YOU WANT TO FUND YOUR WALLET BY WALKING INTO A GTBANK BRANCH? TRANSFER FORM APPLICATION FORM LINKING YOUR BANK ACCOUNT4

79 CONGRATULATIONS!! You have now successfully completed CHAPTER 4: LINKING YOUR BANK ACCOUNT. Now you are prepared for CHAPTER 5 (Sending Money). In order to fund your WALLET from a GTBank branch, you must first of all be a GTBank customer and then you will have to fill an Account Transfer form to move money from your bank account to your WALLET TRANSFER FORM LINKING YOUR BANK ACCOUNT4

80 TABLE OF CONTENTS WHAT IS GTMOBILE MONEY? GETTING STARTED 1 2 FUNDING YOUR ACCOUNT3 LINKING YOUR BANK ACCOUNT4 TRANSFERRING MONEY5 RECEIVING MONEY6 WITHDRAWING MONEY7 SECURITY8 APPENDIX9

81 TRANSFERRING MONEY5 TRANSFERRING MONEY… To transfer money, click on the send money button in the main menu

82 TRANSFERRING MONEY… Next you will see two options. Click on To Others. This means you want to send money to a third party.. TRANSFERRING MONEY5

83 TRANSFERRING MONEY… The next screen will display two options and then you have to select the source. For this example, choose From Wallet TRANSFERRING MONEY5

84 TRANSFERRING MONEY… The next screen will display three options and then you have to select the destination. For this example, choose To phone TRANSFERRING MONEY5

85 TRANSFERRING MONEY… Now you have to select the Phone Number of the beneficiary, Amount and input your PIN TRANSFERRING MONEY5

86 TRANSFERRING MONEY… Next you will requested to confirm the transaction details before proceeding.. TRANSFERRING MONEY5

87 TRANSFERRING MONEY… Finally you will receive a message confirming the success of your transaction TRANSFERRING MONEY5

88 TRANSFERRING MONEY… NOTE: You have successfully transferred money to a PHONE NUMBER. You can also repeat the same process to transfer to any Bank Account by selecting the Appropriate option in the menu. TRANSFERRING MONEY5

89 POP QUIZ WALLET SELECT THE WRONG OPTION. USING THE GTMOBILE MONEY APPLICATION, YOU CAN SEND MONEY FROM ANY OF THE FOLLOWING: LINKED GTBANK ACCOUNT OTHER BANKS TRANSFERRING MONEY5

90 CONGRATULATIONS!! You have now successfully completed CHAPTER 5 (Sending Money). Now you are prepared for CHAPTER 6 (Receiving Money). You do not have access to other bank accounts from GTMobile Money OTHER BANKS TRANSFERRING MONEY5

91 TABLE OF CONTENTS WHAT IS GTMOBILE MONEY? GETTING STARTED 1 2 FUNDING YOUR ACCOUNT3 LINKING YOUR BANK ACCOUNT4 TRANSFERRING MONEY5 RECEIVING MONEY6 WITHDRAWING MONEY7 SECURITY8 APPENDIX9

92 RECEIVING MONEY… In order to receive money you need to own a mobile phone OR a Bank Account and you can be either of the following: REGISTERED CUSTOMER UNREGISTERED CUSTOMER RECEIVING MONEY6

93 RECEIVING MONEY… A Registered customer is one that has the GTMOBILE MONEY Application and has his details registered on the platform. REGISTERED CUSTOMER This type of customer receives money directly into his WALLET and he gets a notification to tell him so. NOTE: A Registered customer may also receive money into his regular bank account. This is however dependent on if the sender is ENABLED to send money to Bank Accounts. RECEIVING MONEY6

94 RECEIVING MONEY… UNREGISTERED CUSTOMER An un-Registered customer is one who doesnt have a WALLET This type of customer can still receive money. However he gets a Withdrawal Code that enables him to cash the money from any GTBank ATM without using a card. NOTE: A UN-Registered customer may also receive money into his regular bank account. This is however dependent on if the sender is ENABLED to send money to Bank Accounts. This method of collecting cash from an ATM without a card is termed: CARDLESS ATM WITHDRAWAL RECEIVING MONEY6

95 POP QUIZ ANYONE WHO CAN RECEIVE MONEY INTO A BANK ACCOUNT: UNREGISTERED CUSTOMER REGISTERED CUSTOMER RECEIVING MONEY6

96 CONGRATULATIONS!! You have now successfully completed CHAPTER 6 (Receiving Money). Now you are prepared for CHAPTER 7 (Withdrawing Money). Anyone can receive money into their bank account as long as the sender his enabled to do such a transaction ANYONE RECEIVING MONEY6

97 TABLE OF CONTENTS WHAT IS GTMOBILE MONEY? GETTING STARTED 1 2 FUNDING YOUR ACCOUNT3 LINKING YOUR BANK ACCOUNT4 TRANSFERRING MONEY5 RECEIVING MONEY6 WITHDRAWING MONEY7 SECURITY8 APPENDIX9

98 WITHDRAWING MONEY… NOTE: Funds can only be withdrawn from the ATM by performing a card less withdrawal transaction WITHDRAWING MONEY7

99 WITHDRAWING MONEY… Again, There are two classes of people that can withdraw money: NOTE: Funds can only be withdrawn from the ATM by performing a card less withdrawal transaction WITHDRAWING MONEY7 UNREGISTERED REGISTERED

100 WITHDRAWING MONEY… WITHDRAWING MONEY7 REGISTERED

101 A Registered customer has to perform a CASH-OUT transaction from GTMobile Money Application in order to generate a WITHDRAWAL CODE that can be used on the ATM WITHDRAWING MONEY… WITHDRAWING MONEY7 REGISTERED The cash out sequence will now be described in the next few pages

102 Locate MY ACCOUNT in your mobile money MENU and click on it. WITHDRAWING MONEY7 REGISTERED

103 Click on CASH-OUT WITHDRAWING MONEY7 REGISTERED

104 Select CASH-OUT ATM WITHDRAWING MONEY7 REGISTERED

105 Input AMOUNT and your four digit PIN WITHDRAWING MONEY7 REGISTERED

106 Click on CONFIRM WITHDRAWING MONEY7 REGISTERED

107 Next you will receive a message with your 12- Digit FUND ACCESS CODE WITHDRAWING MONEY7 REGISTERED

108 Click on HOME to return to the main mobile money MENU WITHDRAWING MONEY7 REGISTERED

109 WITHDRAWING MONEY… WITHDRAWING MONEY7 UNREGISTERED

110 An un-Registered customer who has received a WITHDRAWAL CODE via SMS can proceed to the nearest GTBank ATM to withdraw the funds NOTE: Funds withdrawal is currently ONLY through GTBank ATMs. However, as other Banks open up card less withdrawals, these will also be available for Cash-Out. WITHDRAWING MONEY… WITHDRAWING MONEY7 UNREGISTERED

111 Your Withdrawal code is 12 digits and looks like this: NOTE: The Withdrawal Code can also be referred to as the FUND ACCESS CODE. The Code is valid only for 24hour s MAX and expires at MIDNIGHT always. WITHDRAWING MONEY7 UNREGISTERED

112 As an unregistered RECEPIENT, in order for you to collect cash from the ATM you need to know all the following details: NOTE: The last four digits of the Fund Access code substitutes as the MPIN for unregistered customers ONLY WITHDRAWING MONEY7 UNREGISTERED FUND ACCESS CODE YOUR PHONE NUMBER MPIN AMOUNT

113 At the ATM, you will be prompted to press any key to perform a CARDLESS TRANSACTION. WITHDRAWING MONEY7 UNREGISTERED NOTE: The keys to press are the ones on either side of the ATM screen and not the keypad

114 Next you will be presented with four (4) sequential screens each asking for one of the following details: WITHDRAWING MONEY7 UNREGISTERED FUND ACCESS CODE YOUR PHONE NUMBER MPIN AMOUNT

115 Upon successful confirmation of all the details, the ATM will present you with your cash. This transaction should last approximately about one minute WITHDRAWING MONEY7 UNREGISTERED NOTE: You can only withdraw in multiples of N1,000.

116 POP QUIZ 4 THE FUND ACCESS CODE FOR ATM WITHDRAWALS IS HOW MANY DIGITS? 8 12 WITHDRAWING MONEY7

117 CONGRATULATIONS!! You have now successfully completed CHAPTER 7 (Withdrawing Money). Now you are prepared for CHAPTER 8 (Security). The FUND ACCESS CODE is 12-DIGITS and it is the security code used to access funds from the ATM without using a Debit Card WITHDRAWING MONEY7 12

118 TABLE OF CONTENTS WHAT IS GTMOBILE MONEY? GETTING STARTED 1 2 FUNDING YOUR ACCOUNT3 LINKING YOUR BANK ACCOUNT4 TRANSFERRING MONEY5 RECEIVING MONEY6 WITHDRAWING MONEY7 SECURITY8 APPENDIX9

119 SECURITY… NOTE: The next few pages will highlight some basic security features of GTMobile Money SECURITY8

120 SECURITY… SECURITY8 Your phone number is your account number NOTE: Your phone number is easy for you to remember and all transaction alerts go to this number so you know what is happening on your account all the time

121 SECURITY… SECURITY8 Transactions are secured with your password (or PIN) NOTE: Your PIN is secret and should be known only to you. It consists of 4 digits

122 SECURITY… NOTE: Your PIN is secret and should be known only to you. It consists of 4 digits SECURITY8 Confirmation and SMS is sent to your phone number for every transaction

123 SECURITY… SECURITY8 Transaction details are not stored on the phone so funds are safe even when the phone is stolen

124 SECURITY… SECURITY8 NOTE: The guidelines cover issues such as transaction limits, hardware and software security, disaster recovery etc. All CBN Security guidelines have been implemented.

125 POP QUIZ PHONE NUMBER WHICH OF THE FOLLOWING IS NOT A SECURITY FEATURE OF GTMOBILE MONEY? SECURITY8 CONFIRMATION SMS SECRET PIN PHONE TYPE

126 CONGRATULATIONS!! You have now successfully completed CHAPTER 8 (Security) and you have come to the end of the User Guide. By now you should be confident enough to perform end-to-end transactions confidently. The type of phone you use has no effect on the security of your device. GTMobile Money can be used on any type of phone and this will not make it less secure. SECURITY8 PHONE TYPE

127 TABLE OF CONTENTS WHAT IS GTMOBILE MONEY? GETTING STARTED 1 2 FUNDING YOUR ACCOUNT3 LINKING YOUR BANK ACCOUNT4 TRANSFERRING MONEY5 RECEIVING MONEY6 WITHDRAWING MONEY7 SECURITY8 APPENDIX9

128 TRANSACTION FEES Transfer to Unregistered N150A Transfer to Registered N100B ATM Withdrawal (Self) N100C ATM Withdrawal (Unregistered) NILD Cash-in via Quick Teller N100E Cash-in via Bank Branch NILF APPENDIX9

129 KYC LEVELS Name, Phone No, Date of Birth N3,000 Un- Banked APPENDIX9 Un-Banked + Photo ID (savings a/c) Semi-Banked + References (current a/c) N30,000 N10,000N100,000 N100kN1mm Semi- Banked Fully- Banked KYC LEVEL REQUIREMENT TRANSACTION LIMIT DAILY LIMIT

130 TRANSACTION LIMITS APPENDIX9 TRANSFERS Wallet to WalletKYC of Sender A Wallet to UnregisteredKYC of Sender B Bank to Wallet N100kC

131 TRANSACTION LIMITS APPENDIX9 WITHDRAWAL Self from ATM KYC of Sender A Unregistered Received Amount B NOTE: All ATM withdrawals are subject to the maximum amount the ATM can dispense at once. This amount is N30,000 to make it uniform across all ATMs

132 TRANSACTION LIMITS APPENDIX9 KYC of Beneficiary N3,000 FUNDING Cash In at Bank Teller A B Cash In via QuickTeller

133 CONGRATULATIONS!! You have successfully completed GTMOBILE MONEY USER GUIDE. Enjoy the GTMOBILE Mo WHAT IS GTMOBILE MONEY?1


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