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EVOLUTIONARY BIOLOGY OF SPECIES AND ORGANIZATIONS Personal Research Three Blind Men and the Elephant: "Does the trunk.

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Presentation on theme: "EVOLUTIONARY BIOLOGY OF SPECIES AND ORGANIZATIONS Personal Research Three Blind Men and the Elephant: "Does the trunk."— Presentation transcript:

1 EVOLUTIONARY BIOLOGY OF SPECIES AND ORGANIZATIONS http://www.hotkey.net.au/~bill.hall Personal Research Three Blind Men and the Elephant: "Does the trunk go on the knee?" Towards a science of knowledge William P. Hall (PhD Biol. Harvard 1973) Work: Head Office / Engineering Tenix Defence Williamstown, Vic. 3016 http://www.tenix.com/ mailto:bill.hall@tenix.com Research: Evolutionary Biology of Species and Organizations http://www.hotkey.net.au/~bill.hall/ mailto:bill.hall@hotkey.net.au

2 Personal Research http://www.hotkey.net.au/~bill.hall Review: Where is knowledge management today? (1) History of biology Natural History –Natural philosophy (Plato, Aristotle) –Linneaus (1753-1758), principles of naming –Taxonomic classification and anecdotes Science of biology –1859: Darwin theory of natural selection –1900: Mendel genetics, cell theory, chromosomes in inheritence –1930: RA Fisher - Genetical Theory of Natural Selection (1930) –1937-50: T Dobzhansky, E Mayr; GG Simpson, GL Stebbins - synthetic theory of evolution –1955: Prigogine; 1968: Morowitz - dissipative thermodynamics –1945-1960: Biochemistry, molecular biology, biochemical genetics x-ray crystallography, electron microscope, isotopic tracers –1953: Watson & Crick structure of DNA –1975: EO Wilson Sociobiology –1993: S Kauffman Origins of Order –2002: SJ Gould Structure of Evolutionary Theory

3 Personal Research http://www.hotkey.net.au/~bill.hall Where is knowledge management today? (2) History of knowledge management Natural philosophy of knowledge –Plato and Aristotle –1934, 1959: Karl Popper's Logic of Scientific Discovery –1958: Michael Polanyi's Personal Knowledge –1972: Karl Popper's Objective Knowledge –1999: Ilkka Niiniluoto's Critical Scientific Realism –Conflicts between realist & constructivist views of knowledge highlighted/ resolved by Niiniluoto - who is unknown in KM discipline Natural History –1994: Karl Sveiby's PhD Thesis –1995: Nonaka & Takeuchi (towards a) science of knowledge –1974, 1980: Maturana and Varela's Autopoiesis –1982: Nelson & Winter Evolutionary Theory of Economic Change (~1900) –1995: von Krogh & Roos Organizational Epistemology (~1950) –2000: Firestone & McElroy (~1960) However - knowledge is a product of biology and biology should provide the basis for a science of knowledge

4 Personal Research http://www.hotkey.net.au/~bill.hall Autopoiesis: Maturana and Varela 1980 Autopoiesis (= self + production) is the emergent condition achieved by a bounded (self-identifying), self-regulating set of processes able to maintain its existence as an autonomous entity in the face of environmental perturbations; i.e., that which qualifies a complex entity as "living". Recognizing an autopoietic entity (see von Krogh & Roos) Identifiably bounded (membranes, tags) Identifiable components within the boundary (complex) Mechanistic (i.e., metabolism/cybernetic processes) System boundaries internally determined (self reference) System intrinsically produces own components Self-produced components are necessary and sufficient to produce the system (autonomy)

5 Personal Research http://www.hotkey.net.au/~bill.hall Non-equilibrium thermodynamics + autopoiesis = "life" Physics of dynamic systems Prigogine – Nobel Laureate for studies on non-equilibrium thermodynamics Morowitz (1968) – Energy Flow in Biology: –Systems forced to evolve increasingly complex cycles to transport energy/matter from sources to sinks Kauffman (1993) – Origins of Order: –"autocatalytic sets" –"organization for free" Autopoiesis Quest to define the property of life –Maturana and Varela (1980) – Autopoiesis & Cognition – left time out of the equation –Basis for radical constructivism confuses the issue for realists Hugo Urrestarazu (2004) On boundaries of autopoietic systems William Hall (2005) – Biological nature of knowledge in the learning organization Pulling the threads together

6 Personal Research http://www.hotkey.net.au/~bill.hall Karl Popper's 3 worlds ontology Energy Thermodynamics Physics Chemistry Biochemistry Cybernetic self-regulation Cognition Consciousness Heredity Expressed language Recorded thought Computer memory Logical artifacts Reproduction/Production Development/Recall Drive/Enable Regulate/Control Inferred logic Describe/Predict Test Observe Existence/Reality World 1 World 2 World of mental or psychological states and processes, subjective experiences Emerges from world 1 processes. Organismic/personal knowledge in world 2 emerges from world 1 processes Polanyi's epistemology of personal knowledge encompassed within Popper's World 2 World 3 The world of objective knowledge Produced / evaluated by world 2 processes

7 Personal Research http://www.hotkey.net.au/~bill.hall Karl Popper's "tetradic schema", "evolutionary theory of knowledge" or "general theory of evolution" P n a real-world problem faced by an entity TS a tentative solution/theory. Tentative solutions are varied through iteration EE a process of error elimination P n+1 changed problem as faced from by an entity incorporating a surviving solution The whole process is iterated TS 1 2 TS m P n P n+1 EE TS 1 2 TS m P n P n+1 EE TS 1 2 TS m P n P n+1 EE Knowledge is embodied in autopoietic systems TSs may be embodied in W2 in the individual entity, or TSs may be expressed in words as a hypothesis in W3, subject to objective criticism Objective expression and criticism lets our theories die in our stead Through cyclic iteration, tested solutions can approach reality iteration

8 Personal Research http://www.hotkey.net.au/~bill.hall John Boyd's OODA Loop process wins conflicts Achieving strategic power depends critically on learning more, better and faster, and reducing decision cycle times compared to competitors. See http://www.belisarius.com. http://www.belisarius.com A O OBSERVE (Results of Test) OBSERVATION PARADIGM EXTERNAL INFORMATION CHANGING CIRCUMSTANCE S UNFOLDING ENVIRONMENTAL RESULTS OF ACTIONS ORIENT D DECIDE (Hypothesis) O CULTURE PARADIGMS PROCESSES DNA GENETIC HERITAGE MEMORY OF HISTORY INPUT ANALYSIS SYNTHESIS ACT (Test) GUIDANCE AND CONTROL PARADIGM UNFOLDING INTERACTION WITH EXTERNAL ENVIRONMENT

9 Personal Research http://www.hotkey.net.au/~bill.hall Some OODA definitions from John Boyd Generic process for any complex adaptive entity Observation assembles data about the world (including the entity's own effects and those of its competitors on that world). Data is given context relating to interactions with the world. Orientation processes information from those observations into semantically linked knowledge to form a world view comprised of –recent observations, –memories of prior experience (which may be explicit, implicit or even tacit), –genetic heritage (i.e., "natural talent"), –cultural traditions (i.e., paradigms), and –analysis (destruction) of the existing world view, and synthesis (creation) of a revised world view including possibilities for action. This generates intelligence (in a military sense). Decision selects amongst possible actions generated by the orientation, action(s) to try. Choice is governed and informed by –wisdom based on experience gained from previous OODA cycles, and –the synthesis (creation) of new possibilities to try. Action puts tests decisions against the world. The loop begins to repeat as the entity observes the results of its action.

10 Personal Research http://www.hotkey.net.au/~bill.hall Popper's General Theory of Evolution + John Boyd With John Boyd's insights made explicit TS 1 TS 2 TS m PnPn P n+1 A OnOn EE O = Observation of the world A = Application or "Action" on the world This is what Popper's General Theory of Evolution looks like for an entity that does not codify its knowledge, i.e., where there is only dispositional or "subjective" knowledge not subject to linguistic criticism. Note: Action precedes error elimination. Entities acting on erroneous knowledge fail and are eliminated

11 Personal Research http://www.hotkey.net.au/~bill.hall Knowledge growth through self-criticism (Popper) W1 World 1 - Everything TT Tentative theories W2 World 2 - dispositional knowledge. Tentative theories are first imagined in W2 W3 World 3 - linguistically expressed, persistent and codified knowledge that can be semantically understood Self-Criticism - the process by which objectively expressed tentative theories can be falsified and eliminated Objective expression and criticism lets our erroneous theories die in our stead Self- Criticism TS 1 TS 2 TS m W2 PnPn P n+1 AOnOn EE TT 1 TT 2 TT m W3 ORIENTATION D

12 Personal Research http://www.hotkey.net.au/~bill.hall First take on what knowledge is Popper's World 1 encompasses everything - it is the dynamic reality that exists independently of observation, knowing and knowledge Observation, meaning and knowledge dynamically emerge from W2 as consequences of universal laws governing physical processes in W1 as these processes impact living entities with an autonomous history able to distinguish themselves from the rest of the world Observation is a dynamic change propagated within the autopoietic system resulting from an interaction with the world Meaning is a consequence of the observation induced change in the constitution of the autopoietic system Knowledge (in one sense) is the persistent effect of a history observation and meaning as represented in successfully surviving autopoietic systems, i.e., solutions to problems There is an epistemic cut between phenomena of W1 and the knowledge of the phenomena as represented in the living system (Howard Pattee, 1995).

13 EVOLUTIONARY BIOLOGY OF SPECIES AND ORGANIZATIONS http://www.hotkey.net.au/~bill.hall Personal Research Where I am now: Knowledge is a product of complex organised systems

14 Personal Research http://www.hotkey.net.au/~bill.hall Tendencies towards the paradigm of the autopoietic organization Karl Deutsch (1963): The Nerves of Government Stafford Beer (1972/1981): Brain of the Firm Nelson & Winter (1982): Evolutionary Theory of Economic Change Organizational knowledge transcends knowledge of individual members to form organizational heredity acting to maintain the existence and behaviour of the organization (i.e., self-production). N&W assumed much of this transcendent knowledge was tacit (after Polanyi) –physical layout –routines –contexts –connections Accepted but did not stress objective forms of knowledge von Krogh and Roos (1995) Organizational Epistemology Magalhaes (1999) PhD Thesis: The organizational implementation of information systems - towards a new theory.

15 Personal Research http://www.hotkey.net.au/~bill.hall Are organisations really autopoietic? Self-identifiably bounded Members tagged with ID badges, membership cards, etc. Identifiable components within the boundary Members are individually unique, recognise one another as members; also machines, property, bank accounts, etc. Mechanistic Rewards & benefits to belong, processes, routines, procedures System boundaries internally determined Rules of association, voluntary allegiance to organisational rules System intrinsically produces own components Recruitment, induction, training, HR, etc. Self-produced components are necessary and sufficient to produce the system Organisation outlives the association of particular individuals

16 Personal Research http://www.hotkey.net.au/~bill.hall Complexity theory: Hierarchically complex dissipative systems and the focal level HIGH LEVEL SYSTEM / ENVIRONMENT SYSTEM SUBSYSTEMS boundary conditions, constraints, regulations FOCAL LEVEL Possibilities initiating conditions universal laws "material - causes" Emergent properties Synthesis cannot predict higher level properties Bbehaviour is uncomputable Boundary conditions & constraints select Analysis can explain Stanley Salthe (1993) Development and Evolution: Complexity and Change in Biology

17 Personal Research http://www.hotkey.net.au/~bill.hall Organisations (and other living things) are complex dissipative systems emerging from the medium They consume environmental resources that are limited Resources People Income Sinks for entropically degraded materials/devalued energy Competition limits survival Some concepts building on autopoiesis theory and Karl Popper's theory of knowledge WORLD 1 ("everything") Medium or supersystem Resources People Economics Information Constraints { Organisation 1 Organisation 3 Organisation 2 Organisation 4

18 Personal Research http://www.hotkey.net.au/~bill.hall The organisation is a complex system in the environment Processes (which may be complex subsystems that are autopoietic in their own rights) are necessary responses to imperatives: Survival Self-maintenance of the processes themselves Constraints and boundaries(laws of nature determine what is possible) Processes The organisation's imperatives and goals Energy (exergy) Recruitment Materials Income Observations Entropy/Waste Products Departures Expenses Actions

19 Personal Research http://www.hotkey.net.au/~bill.hall Material Reality WORLD 1 AUTOPOIETIC SYSTEM Embodied cybernetic knowledge WORLD 2 Constrain/Control Observe/Measure Recall ITERATION/SELECTION THROUGH TIME Produce Symbolically encoded knowledge/ memory WORLD 3 Knowledge in an autopoietic entity

20 Personal Research http://www.hotkey.net.au/~bill.hall Dis-integration Integration Tentative solutions Stable solutions Selected solutions Turbulence Coalescence / Emergence Dispositional autopoiesis Stabilised autopoiesis Semiotic autopoiesis Knowledge sharing Shared solutions Criticised solutions Evolutionary Stage Knowledge: a phenomenon of emergent and evolving autopoiesis The nature and growth of autopoietic knowledge Turbulent flow from available energy (exergy) sources to entropy sinks forces conducting systems to organise (state of decreased entropy) - Prigogine, Morowitz, Kay and Schneider, Kauffman) Coalescent systems have no past. Self-regulatory/self-productive (autocatalytic) activities that persist for a time before disintegrating produce components whose individual histories "precondition" them to form autopoietic systems. Each emerged autopoietic system represents a tentative solution to problems of life. Those that dis-integrate lose their histories (heredity/knowledge). Stable systems are those whose tentative solutions enable them to persist indefinitely. Competition among such systems for resources is inevitable. Survivors thus perpetuate historically successful solutions into their self-produced structure to form dispositional or tacit knowledge (W2). Those that fail to solve new problems dis-integrate and lose their histories. Replication, transcription and translation. With semantic coding and decoding, knowledge can be preserved and replicated in physiologically inert forms for recall only when relevant to a particular problem of life. Objective knowledge may be shared across space and through time. - Howard Pattee (1965-2000) series of papers; Luis Rocha (1995-) series of papers.

21 Personal Research http://www.hotkey.net.au/~bill.hall................... Emergent autopoietic vortexes forming world 2 and world 3 in a flux of exergy to entropy........................ Flux along the focal level Exergy source Entropy sink Symbolic knowledge Embodied knowledge Autonomy Autocatalytic metabolism Material cycles

22 Personal Research http://www.hotkey.net.au/~bill.hall Cognition (terms are meaningful in relation to autopoietic or artificially intelligent systems) Observation: Initial change induced within the autopoietic system by a perturbation Classification (/ decision): Process by which an induced change results in the system settling into one of alternative attractor basins on a landscape of potential gradients Meaning: The net result in the system due to the initial propagation and classification of an observation Coombe's Hierarchy Data: The atomic level of meaning Information (first level of synthesis): Classified observations assembled into relationship structures Knowledge (second level of synthesis): Semantically identified and linked information Intelligence (third level of synthesis): Tentative theory(ies) about the world based on knowledge Wisdom (fourth level of synthesis): Solutions after the elimination of errors through testing theories against the world Strategic power (the result): Wisdom applied to control the world

23 Personal Research http://www.hotkey.net.au/~bill.hall Coombe's hierarchy in the autopoietic entity Environment Autopoietic system Cell Multicellular organism Social organisation State Perturbations Observations (data) Classification Meaning An "attractor basin" Related information Memory of history Semantic processing to form knowledge Predict, propose Intelligence

24 Personal Research http://www.hotkey.net.au/~bill.hall Another view Decision Medium/ Environment Autopoietic system World State 1 Perturbation Transduction Observation Memory Classification Evaluation Synthesis Processing Paradigm Assemble Response Internal changes Effect action Effect Time World State 2 Iterate Conscious OODA Loop in Material Terms Codified knowledge Observed internal changes

25 EVOLUTIONARY BIOLOGY OF SPECIES AND ORGANIZATIONS http://www.hotkey.net.au/~bill.hall Personal Research PRACTICAL RESEARCH IN PROGRESS People Process Infrastructure Organizational knowledge Leave one of the legs off, and the stool will fall over

26 Personal Research http://www.hotkey.net.au/~bill.hall KM: Managing People, Process, Infrastructure ORIENTATION PROCESSES PEOPLE CULTURE & PARADIGMS INFRASTRUCTURE CORPORATE MEMORY INPUT ANALYSIS SYNTHESIS PEOPLE GENETIC HERITAGE DATACONTENT LINKS RELATIONS ANNOTATIONS OBSERVEDECIDE, ACT DOCSRECORDS

27 EVOLUTIONARY BIOLOGY OF SPECIES AND ORGANIZATIONS http://www.hotkey.net.au/~bill.hall Personal Research People: (work in progress) Team Expertise Access Mapping to Facilitate Community of Practice Emergence with: Susu Nousala Aerospace, Mechanical and Manufacturing Engineering RMIT University Bill Kilpatrick Marine Division Tenix Defence Aaron Miles Marine Division Tenix Defence Information Sciences and Technology Massey University

28 Personal Research http://www.hotkey.net.au/~bill.hall Team Expertise Knowledge Mapping (TEAM) Knowledge pertinent to organizational survival may exist in world 2 and world 3 in a variety of forms. Knowledge held individually by people belonging to the organization Tacit organizational routines belonging to internal communities (i.e., CoPs) that may be autopoietic in their own rights Physical layout (Nelson and Winter 1982) Corporate documentation To respond rationally to imperatives and perturbations Identify, access, assemble and use relevant knowledge Organizational resources and time available to do it are limited Effective organizational response is bounded by these limitations Best decision the organization can strive for ('bounded rationality' is 'just good enough', or 'satisficing' rather than optimizing (Simon 1955, 1957; Arrow 1974) TEAM study focuses on individual knowledge

29 Personal Research http://www.hotkey.net.au/~bill.hall The organization may know less than its members Organizational knowledge is more than the sum of the knowledge of the organization's individual members, but people with their individual knowledge count People have lives outside their local organizational circumstances ('boundaryless careers') Arthur 1994) People know a lot the organization doesn't Tacit (Polanyi 1958, 1966) skills and understandings that cannot readily be expressed in words; Implicit knowledge the person can articulate and which could readily be shared if anyone knew to ask for it (Snowden 2000, 2002) Explicit documents and other tangible resources the individual may know about but that are not generally known about in the organization. Social cooperation coordinates individual knowledge for organizational purposes

30 Personal Research http://www.hotkey.net.au/~bill.hall Individual knowledge in the organization Important difference individual knowledge (in any form), known only by a person organizational knowledge is (socially) available and accessible to those who can apply it for organizational needs Even where explicit knowledge exists, individual knowledge may be required to access it within a useful response time. Individual knowledge addresses questions like: who has the tacit capabilities and experience to perform a task what knowledge is needed where explicit knowledge may be found why the knowledge is important or why it was created when the knowledge was or may be needed how to apply the knowledge. To improve organizational OODA performance a way is needed to rapidly find and coordinate people who have appropriate individual knowledge but don't know the problem exists.

31 Personal Research http://www.hotkey.net.au/~bill.hall Knowledge mapping Codification of knowledge vs pointing Snowden's paradoxes –know more than we can say –say more than we can write –knowledge will be volunteered but cannot be conscripted Availability of the knowledge is more important than its form Mind mapping was originally a brainstorming tool to help codify Offers flexibility Substantial textual annotation capabilities Linking Used to facilitate social coordination of individual knowledge Socialization in the interview process –People happy to share career successes and war stories Socialization in the search and retrieve process –Experts introduced as people with rich stores of experience

32 Personal Research http://www.hotkey.net.au/~bill.hall First use: as a contact list (Tom Le Grice)

33 Personal Research http://www.hotkey.net.au/~bill.hall Drill down Click twig on map: Application Status Contact name and link Click contact link: Position Physical address Contact modes and details

34 Personal Research http://www.hotkey.net.au/~bill.hall Second use: types of knowledge (TEAM Project)

35 Personal Research http://www.hotkey.net.au/~bill.hall Second layer 3rd Layer Snippet from narrative Importance Cost control is really required from the start of a project right to the last day. It is crucial to making a profit. You may tender based on not making a profit or even making a loss, but only cost control will increase the chances of making a profit or minimise the loss. Forecasting will tell you how you are going to go in the future and whether we need to make any changes. 4th Layer The complete interview as organized into the common structure

36 EVOLUTIONARY BIOLOGY OF SPECIES AND ORGANIZATIONS http://www.hotkey.net.au/~bill.hall Personal Research Process: (Work in Progress) Knowledge Based Improvement of Business Processes Peter Dalmaris Faculty of Information Technology University of Technology Sydney

37 Personal Research http://www.hotkey.net.au/~bill.hall Knowledge Based Improvement of Business Processes Developed in a framework of Popperian epistemology three worlds evolutionary theory of knowledge An "organizational learning" method

38 Personal Research http://www.hotkey.net.au/~bill.hall Evolutionary improvement of the methodology Problem formulation Reaching the solution

39 Personal Research http://www.hotkey.net.au/~bill.hall The current state of the methodology Observe Establish business ontology 'As is'audit Orient Map, analyze, synthesize Decide Present 'as could' Implement

40 EVOLUTIONARY BIOLOGY OF SPECIES AND ORGANIZATIONS http://www.hotkey.net.au/~bill.hall Personal Research Infrastructure: (work in progress) Fleet/Product Lifecycle Knowledge Management William P. Hall Head Office / Engineering Tenix Defence

41 Personal Research http://www.hotkey.net.au/~bill.hall Organizational imperatives for the operators Needs to use the capabilities provided engineered product(s) to competitively maintain or improve its strategic position in the world. Product must supportable, maintainable, available and effectively useable by its operators to provide superior capabilities when required at an economically feasible cost and lifespan. In the case of defence organizations, the product's capabilities may be tested in direct military confrontation with an opponent's comparable products.

42 Personal Research http://www.hotkey.net.au/~bill.hall Major issues for the product's operators Adequate performance on all issues depends on the quality of authoring, management and transfer of technical knowledge from supplier to operators and maintainers Capability when it is needed Reliably does what it is supposed to Available for service when needed Maintainable - problems can be fixed when they arise Supportable - critical needs available in supply chain Operable within limits of human knowledge & capacity Health, safety and operational knowledge issues Heavy/complex engineered products can kill! Life-cycle cost Minimise acquisition cost Minimise costs for documentation, support & maintenance Implement "lean maintenance" philosophy

43 Personal Research http://www.hotkey.net.au/~bill.hall Organizational imperatives for the supplier The engineering and project management organization seeks to maintain or improve its strategic position in the world markets its ability in a competitive marketplace to design, engineer, produce and document the products that will satisfy its clients' needs. Organizations able to successfully bid and complete the product development and production activities faster, better and less expensively than their competitors should gain strategic power in their markets. In most cases the success factors are mutually contradictory, as will be graphically demonstrated below. Considerable care must be taken to optimise the contradictory factors in a way that reflects commercial reality.

44 Personal Research http://www.hotkey.net.au/~bill.hall Major quality issues in delivering product/system support knowledge Client's delivery goals for operational/maintenance docs Correct –Correct information –Consistent across the fleet Applicable/Effective –Applicable to the configuration of the individual ship/vehicle –Effective for the point in time re engineering changes, etc. Available –To who needs it, when and where it is needed Useable –Readily understandable by humans –Readily managed & processed in computer systems Supplier's knowledge production and usage goals Fast High quality Low cost

45 Personal Research http://www.hotkey.net.au/~bill.hall But............. Common NATO wisdom is that 5-9% of fatal accidents in military trace to documentation errors I can't confirm this from an authoritative source RAN supply ship Westralia HMAS Westralia Tragedy Board of Inquiry 1998 WA Coroner's Report 2003 Broken high pressure fuel hose caused engine room fire Published configuration change procedures not followed Four died, ship disabled for four years ESSO Longford Gas Plant Longford Royal Commission 1999 Hot oil supply lost, gas separator froze, became brittle, broke and caused explosion when hot oil supply returned Appropriate documentation did not exist/was not available to plant operators Two died, Victorian gas supply interrupted for three weeks causing $ 1 BN disruption to business

46 Personal Research http://www.hotkey.net.au/~bill.hall Crossbow Validates and integrates data across 15 legacy systems TeraText Content management limited to maintenance procedures only AMPS Navy's maint mgmt CSARS Provides corrective feedback from AMPS into supplier's knowledge development activities DESIGN / ENG PRODUCT DATA MANAGEMENT Product Model CAD / Drawing Mgmt Config Mgmt Eng Change Workflow Process Control Doco Revision & Release DOCO CONTENT MANAGEMENT DOCUMENT AUTHORING LSAR DATABASE LOGISTIC ANALYSIS TOOLS (prime) PRODUCT CONFIG MANAGEMENT Product Model Drawing Mgmt Config Mgmt Change Request Workflow Process Control Doco Revision & Release MAINTENANCE MANAGEMENT Schedule Resource Reqs Procedures Completion Downtime Resource Usage RECORDING REPORTING ANALYSIS TOOLS (prime) MRP SYSTEM Plan Fabricate Assemble SUPPLY SYSTEM change request config change doco change ECO change effected doco change order released doco change config changes EC / doco change request maintenance history doco server Analysis & optimisation ordersreceipts change task doco change shared systems? data change & Release Tenix/Navy architecture developed in Melbourne for managing ANZAC Ship support knowledge UPDATE MAINT DATA / PROCEDURE UPDATE CONFIG Navy Systems

47 Personal Research http://www.hotkey.net.au/~bill.hall CONTRACTS TECHNICAL MAINTENANCE PLANS SUPPLIER SOURCE DOCUMENTS SAFETY CORRESPONDENCE ENGINEERING CHANGES AUDIT AND LOGISTICS ANALYSIS ASSET MANAGEMENT & PLANNING SYSTEM AMPS TECH AUTHOR MAINT. ENGINEER COMPLETION REPORT CLIENT MASTER DATA FILES ILS DB / LSAR DB Line item details Config details Eng. Changes SHIP SPECIFIC CONFIGURED MAINTENANC E ROUTINES CLASS SYSTEM ANALYSIS AND REPORTING SOFTWARE MAINTENANCE AUDIT FUNCTION MAINTAINER COMPLETING MAINTENANCE ACTION TERATEXT DB ASPMIS TRANSFER CSARS SHIP SPECIFIC CONFIGURED MAINTENANC E ROUTINES SHIP SPECIFIC CONFIGURED MAINTENANC E ROUTINES The full fleet knowledge management environment


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