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LESSON B A.Read the following letters and choose the best answer for each blank. Situation: Saraporn is writing letter to the general Manager of a company.

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Presentation on theme: "LESSON B A.Read the following letters and choose the best answer for each blank. Situation: Saraporn is writing letter to the general Manager of a company."— Presentation transcript:

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2 LESSON B A.Read the following letters and choose the best answer for each blank. Situation: Saraporn is writing letter to the general Manager of a company. 19 September 1999 General Manager Fews Electrical Appliances 228 New Petchburi Road Bangkok Dear Sir: I am very disappointed with one of your products and I regret that I have to …..1 ….. about it. I saw an advertisement …..2 ….. the excellent performance of your new line of televisions. Therefore, on September 10, I …..3 ….. a television (model number XY-196) from Fews Electrical Appliances. The product was …..4 ….. to me yesterday. However, after I turned it on. I began to think that something was wrong. The picture was not …..5 ….. and it had no color either. I tried to …..6 ….. it by pressing the buttons, but it was useless. I had to switch it off immediately and I was extremely upset. I would be grateful if you could arrange for a …..7 ….. this week. Faithfully yours, Saraporn Pimjai (Miss) Saraporn Pimjai

3 LESSON B 1)1. disturb2. annoy 3. complain4. debate 2)1. proclaiming2. producing 3.exclaiming4. expressing 3)1. arrange2. organized 3.ordered4. placed 4)1. passed2. carried 3. ordered4. placed 5)1. brief2. clear 3. fine4. near 6)1. fix2. do 3. make4. run 7)1. displacement2. replacement 3. complement4. supplement

4 LESSON B A.Read the following letters and choose the best answer for each blank. Situation: Peter Sharpel is writing a letter to an airline agent. 37 Shearer Ave. Darwen, Lances., BBF 6 XJ U.K. April 8, 20- Dear sir: While I am hardly a frequent passenger, I have flown with your airline on several …..1 ….. to visit members of my family in S.E. Asia. On my most recent journey I had a most irritating …..2 ….. which I feel I should inform you …..3 …... …..4 ….. you no doubt know, your airline presents passengers with a small pouch containing a toothbrush, a tiny tube of paste and a pair of wooly socks. Thinking that I would make use of these items, I went to the bathroom. …..5 ….., on squeezing the tube, the paste came out of the bottom all over my hand. Initially I thought I had been …..6 ….. unluckily, but the second and the third tubes the flight attendant gave me were equally substandard. I …..7 ….. that an airline of your fame should be …..8 ….. that such second rate goods do nothing for your reputation. Yours sincerely, Peter Sharpels

5 LESSON B 1)1. events2. occasions 3. times4. opportunities 2)1. experience2. situation 3. affair4. matter 3)1. to2. of 3.on4. with 4)1. Though2. After 3. As4. Before 5)1. thereafter2. consequently 3.moreover4. however 6)1. simply2easily 3. badly4. surely 7)1. sense2. feel 3. trust4. wish 8)1. serious2. aware 3. certain4. careful

6 LESSON B B.Read this letter of complaint from Mr.Suwit and then choose the most appropriate alternative for each blank. LONG LIFE INSURANCE ASSOCIATION PO BOX 45 BANGKOK Manager Telephone : Suwit Techapakdee Cables : LLIA Bangkok 28 March 2013 Mr. John Hopkins Managing Director Maximum Office Limited Suriwong Road Bangkok Dear Sir : I ordered two dozen dictating machines from your company on 7 November When I placed the order, Sales Manager told me that the machines …..1 ….. by the end of the month. …..2 ….. about the machines, I am told that they are expected shortly but no definite delivery date …..3 …... More than three months have now passed …..4 …... I shall be most grateful …..5 ….. the delay and let me have your comments. If you are unable to promise delivery within the next two weeks, I shall …..6 ….. the order and buy machines from another firm. Yours faithfully, Suwit Techapakdee Manager

7 LESSON B 1)1. would be delivered2. would deliver 3. will be delivered4. would have been delivered 2)1. any time I want to ask2. as long as Id like to know 3. whoever I write to ask4. each time I telephone to ask 3)1. was given2. will be given 3. has been given4. would be given 4)1. before the goods were ordered 2. since the goods have been ordered 3. during the goods have been ordered 4. after the goods have been ordered 5)1. unless you investigate 2. whether you might investigate 3. if you will investigate 4. that you have investigate 6)1. quit2. cancel 3. confirm4. reserve


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