1. 6/26/2013 1 Virtual Town Hall Meeting June 26, 2013 Announcements & Updates to Policy Changes Karen Wong, Director Public Safety Communications Office (PSCO) & William (Bill) Anderson, Interim Deputy Director California 9-1-1 Emergency Communications Division (CA9-1-1 Division)

2. 6/26/2013 2 WELCOME Welcome to our Virtual Town Hall Meeting that is scheduled today from 1:00 PM to 2:30 PM. Today we will have Announcements and Updates to Policy Changes to the State Emergency Telephone Number Account that includes stakeholders questions. Our objective today is to share through this Virtual Town Hall Meeting announcements and updates to the 9-1-1 Proposed Policy and Practice Changes, effective dates, implementation, and to reach out to our stakeholders and ask for input related to the updates.

3. ANNOUNCEMENTS Interim CA 9-1-1 Division Deputy Director Transition to the California Emergency Management Agency (CalEMA) CA 9-1-1 Education and Awareness Program New State Contract for statewide Foreign Language Emergency Interpretation Services 6/26/2013 3

4. MEETING AGENDA Updates to Policy Changes as a result of the 4/17/2013 State 9-1-1 Advisory Board Meeting. Timeline–9-1-1 Proposed Policy and Practice Changes **Throughout the Town Hall Meeting we will respond to questions previously submitted by stakeholders as well as respond to participants questions in real-time, as time allows. 6/26/2013 4

5. INTRODUCTIONS With me today is: William (Bill) Anderson, Interim Deputy Director of the CA 9-1-1 Division; Monica McGrath, Manager of the Business Management Section of the CA 9-1-1 Division; and, Christine Lally, Assistant Secretary, Communications and Legislation, CA Technology Agency 6/26/2013 5

6. UPDATES TO POLICY CHANGES Presented to and voted on by the State 9-1-1 Advisory Board at April 17, 2013 Quarterly Meeting Results of the input received from stakeholders were grouped into three categories: Move forward with changes – identify effective dates and recommended action Move forward with change after a Transition Plan has been developed Requires further review by a Work Group 6/26/2013 6

7. UPDATES TO 9-1-1 POLICY AND PRACTICES CHANGES CONSISTENT WITH WARREN-911-EMERGENCY ASSISTANCE ACT OR STATE POLICY ProposalDescription of ChangesStatus of Policy Changes REALIGNS PRACTICES WITH EXISTING LAW Requires local 9-1-1 dispatch centers to submit an annual spending plan by July 1 of each year. Pending – this will be enacted once the funding model/equipment replacement is refined by Work Group. Provides funding for incremental and system costs consistent with statute and sunsets annual accrual funding process. Sunset annual accrual funding process. Establish a Work Group to define approved incremental costs. Sets maximum travel reimbursements consistent with State rates. Effective date: 7/1/2013 CHANGES PRACTICES Changes equipment replacement policy to seven years. Establish a Work Group to assess States current funding policy methodology and equipment replacement cycle. Provides annual training allotments of $3,000 and sunsets the California National Emergency Number Association allotment. Effective date: 7/1/2013 CHANGES CONTRACT ADMINISTRATION Sets maximum reimbursement rates for foreign language interpretation services consistent with States contract. Effective date: 7/1/2013. Develop a Transition Plan for PSAPs and implement after new Contract Award and when Transition Plan is finalized. WIRELESS SERVICE PROVIDER POLICY Sunsets the existing Wireless Service Provider Policy. Effective date: no later than 6/2/2013. A 30-day notice was issued May 2, 2013 to the affected Wireless Service Providers. 7

8. MOVE FORWARD WITH CHANGES IDENTIFY EFFECTIVE DATES AND RECOMMENDED ACTION 8 Description of Changes Effective DateStatus Sets maximum travel reimbursements consistent with State rates. 7/1/2013 6/6/12 Issued Notice 2013-01 Revision to the CA 9-1-1 Operations Manual Travel Reimbursement Policy Provides annual training allotments of $3,000 and sunsets the California National Emergency Number Association allotment 7/1/2013 6/6/13 Issued Notice 2013-02 Revision to the CA 9-1-1 Operations Manual – Training Policies Sunsets the existing Wireless Service Provider Policy. No later than 6/2/2013. A 30-day notice was issued May 2, 2013 to the affected Wireless Service Providers. 5/2/13 Issued Letter to Wireless Service Provider Partners entitled: Sunset of the Existing 9-1-1 Wireless Service Provider Policy

9. MOVE FORWARD WITH CHANGE AFTER A TRANSITION PLAN HAS BEEN DEVELOPED 9 Description of ChangesEffective DateStatus Sets maximum reimbursement rates for foreign language interpretation services consistent with States Contract 7/1/2013 Develop a Transition Plan for PSAPs and implement after new Contract Award and when Transition Plan is finalized. Issued 6/20/13 Notice 2013-03 Revision to the CA 9-1-1 Operations Manual – Foreign Language Interpretation Issued 6/20/12 Notice 2013-04 New State Contract for Foreign Language Emergency Interpretation Services and Transition Plan

10. REQUIRES FURTHER REVIEW BY A WORK GROUP Description of Changes Proposed ActionStatus Provides funding for incremental and system cost consistent with statute and sunsets annual accrual funding process Sunset annual accrual funding process. Establish a Work Group to define approved incremental costs. 5/2/13 Issued Letter to State 9-1-1 Advisory Board Members with a Nomination Form that included eight (8) categories that include: State 9-1-1 Advisory Board Member CA State Sheriffs Association CA Police Chiefs Association Changes equipment replacement policy to seven years. Establish a Work Group to assess states current funding policy methodology and equipment replacement cycle County Coordinator Task Force Large, Medium & Small PSAPs Secondary PSAP or Fire CA 9-1-1 Emergency Communications Division Requires local 9-1-1 dispatch centers to submit an annual spending plan by July 1st of each year. Pending – this will be enacted once the funding model/equipment replacement schedule is refined by Work Group. 6/5/13 Compiled Nominations and identified one representative from each category TBD - Shared Work Group representatives with State 9-1-1 Advisory Board Members. TBD - Contact Work Group to coordinate first meeting. 10

11. TIMELINE 9-1-1 PROPOSED POLICY AND PRACTICE CHANGES 6/26/2013 11 DATEDescription of Activity or Action 2012 The California 9-1-1 Emergency Communications Division conducted a review of the States current 9-1-1 policy and practices, in an effort to ensure sufficient resources are made available to Public Safety Answering Points and align with statute and state law. The review and analysis identified seven proposed 9-1-1 policy and practice changes. 12/12/12 The California 9-1-1 Emergency Communications Division presented the seven proposed 9-1-1 policy and practice changes to the State 9-1-1 Advisory Board. 12/18/12 The California 9-1-1 Emergency Communications Division issued to stakeholders a letter entitled Proposed 9-1-1 Policy and Practice Changes. Input regarding the proposed changes was requested by April 2, 2013. 4/17/13 At the State 9-1-1 Advisory Board Quarterly meeting, the input from stakeholders on the seven 9-1- 1 proposed policy and practice changes were presented and voted on by the State 9-1-1 Advisory Board. Additionally, State 9-1-1 Advisory Board members voted to establish a Work Group to assess and further review three of the seven 9-1-1 proposed policy and practice changes. 5/2/13 Issued Letter to Wireless Service Provider Partners entitled: Sunset of the Existing 9-1-1 Wireless Service Provider Policy. 5/2/13 Issued Letter to State 9-1-1 Advisory Board Members with a Nomination Form that included eight (8) categories. 6/5/13Compiled Work Group Nominations and identified one representative from each category.

12. TIMELINE (CONTINUED) 9-1-1 PROPOSED POLICY AND PRACTICE CHANGES DATEDescription of Activity or Action 6/6/13 Issued Notice 2013-01Revision to the CA 9-1-1 Operations Manual Travel Reimbursement Policy. (Included two enclosures: Revised Policy and Travel Reimbursement Quick Reference Resource Guide) 6/6/13 Issued Notice 2013-02 Revision to the CA 9-1-1 Operations Manual – Training Policies (Included one enclosure: Revised Policy) 6/20/13 Issued Notice 2013-03 Revision to the CA 9-1-1 Operations Manual – Foreign Language Interpretation (Included one enclosure: Revised Policy) 6/20/13 Issued Notice 2013-04 New State Contract for Foreign Language Emergency Interpretation Services and Transition Plan. (Included two enclosures: Side by Side of New State Contract compared to CMAS, and the Transition Plan to New State Contract) TBD Shared Work Group representatives with State 9-1-1 Advisory Board Members 6/30/13 State Contract with CanTalk expires 6/30/13. All PSAPs using expiring State Contract should be transitioned to new State Contract with LanguageLine Solutions to ensure there is no interruption in receiving services. TBDContact Work Group to coordinate first meeting 6/26/2013 12

13. CONTACT INFORMATION CA 9-1-1 Emergency Communications Division CA9-1-1 Division Email : CA9-1-1division@state.ca.gov Main Phone Number : 916-657-9369 13