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BUSINESS ETIQUETTES. AGENDA INTRODUCTION FIRST IMPRESSIONS DRESS CODE CUBICLE ETIQUETTE BUSINESS CORRESPONDENCE SOCIAL ETIQUETTE BUSINESS MEETING ETIQUETTE.

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Presentation on theme: "BUSINESS ETIQUETTES. AGENDA INTRODUCTION FIRST IMPRESSIONS DRESS CODE CUBICLE ETIQUETTE BUSINESS CORRESPONDENCE SOCIAL ETIQUETTE BUSINESS MEETING ETIQUETTE."— Presentation transcript:

1 BUSINESS ETIQUETTES

2 AGENDA INTRODUCTION FIRST IMPRESSIONS DRESS CODE CUBICLE ETIQUETTE BUSINESS CORRESPONDENCE SOCIAL ETIQUETTE BUSINESS MEETING ETIQUETTE ATTITUDE PUNCTUALITY CASELETS

3 INTRODUCTION

4 WHAT IS ETIQUETTE? A fancy word for getting along with others Politeness Poise Confidence A code that governs the expectations of social behavior

5 WHY DO WE NEED ETIQUETTE? Theres no such thing as a vacation from good manners. To be at ease by showing more confidence and poise in business & social situations. Increases the likelihood that your calls, appointments and s will be received positively. To come across as the polished professional you really are!

6 FIRST IMPRESSIONS

7 YOUR FIRST DAY IN OFFICE You meet a colleague for the first time. How do you introduce yourself? A.Give them a big hug B.Say Whats up dude…cool to meet you. C.Say Im (name), nice to meet you. D.Offer a firm handshake and make eye-contact E.Both C and D

8 MAKE A GOOD FIRST IMPRESSION Avoid slang Establish eye contact Avoid the hug Avoid a limp handshake Always introduce yourself Know who should be introduced first Higher-ups first Females before males Present a business card If a higher up, only do this if they do it first

9 INTRODUCTIONS IN BUSINESS I look upon every day to be lost, in which I do not make a new acquaintance SAMUEL JOHNSON Introducing yourself Introducing others Responding to introductions What to do when you cant remember names Secret to remembering names

10 MIXING AND MINGLING IN BUSINESS Prepare in advance Arrive early Position yourself Work the crowd Dont clump Know when to leave

11 DRESS CODE

12 DRESSING FOR SUCCESS By the time we meet and converse, we have already spoken to each other in an older more universal tongue. -Allison Lurie, Author of The Language of Clothes

13 Companies decide the dress codes so as to allow their employees to work comfortably in the workplace. Yet, they still need the employees to project a professional image for the customers, potential employees, and community visitors. Not acceptable: Revealing clothes Wrinkled Torn Dirty or frayed Clothes with pictures, words or terms that may be offensive to other employees.

14 APPROPRIATE DRESSING Clothing Tips for Men: Dress pants in traditional colors, such blue, gray or black. Dress shoes nothing too flashy. A neatly pressed button down shirt. Clothing Tips for Women: A pair of pants or a knee length skirt in navy, black, gray or brown. An unrevealing button down shirt or sweater. Simple jewellery, and plain dress shoes.

15 CASUAL FRIDAY Its Casual Friday…what would you wear to the office? Guys Girls A.A business suitA. A business suit B.Shorts and sandalsB. A mini skirt and halter top C.Ripped jeansC. Tight jeans D.Khakis and a poloD. Nice slacks and a nice blouse

16 Dress for the occasion Avoid over-accessorizing Steer clear of anything too gaudy, too short, or too tight Think of Casual Friday as if it were an ordinary day without a necktie or business suit – and, you still have to look professional! CASUAL FRIDAY

17 CUBICLE ETIQUETTE

18 Imagine an invisible door. Dont just enter someones cubicle. If they look deep in thought, leave them alone. If they are on the phone, dont try to get their attention with gestures. Be aware how your voice projects. Speaker phones and cubes dont mix.

19 CUBICLE ETIQUETTE Others can hear what you say, and could judge you by your words. Keep personal phone conversations to a minimum. Dont be a cubicle lurker. Keep your cubicle neat and uncluttered.

20

21 BUSINESS CORRESPONDENCE

22 COMMUNICATION PHONE TIPS Answer the telephone politely. Identify yourself when you are calling others. Return phone calls promptly. Turn off your cell phone or put it on vibrate unless its an emergency. Let your cell phone calls go to voic . Use your cell phone (calls and text messaging) only during your breaks and lunch.

23 COMMUNICATION TIPS Keep your s professional. The problem with is that your tone can be easily misunderstood. Be concise and to the point. Use proper spelling, grammar, and punctuation. (remove the lols, omgs) Re read the before you send it.

24 COMMUNICATION INTERNET TIPS Avoid personal web surfing. Never use your access to the web to visit inappropriate sites. Avoid using employers internet for personal business. For example: Checking your personal e mail account Paying bills Online shopping

25 COMMUNICATION: INTERNET TIPS According to American Management Association (AMA) and the ePolicy Institute, when it comes to workplace computer use, Employers are primarily concerned about inappropriate Web surfing, with: 76% monitoring workers website connections. 65% of companies use software to block connections to inappropriate websites.

26 SOCIAL ETIQUETTE

27 SOCIAL SITUATIONS HOW NOT TO BE A SOCIAL OUTCAST View the event as an opportunity to network. Prepare some small talk in advance. Mingle and circulate. Dont be a clique! Dress appropriately Go easy on the food and drink. Seek out the host to show appreciation for the event. Dont overstay your welcome. Remember, people are taking notes. Dont give them a performance they will remember forever.

28 BUSINESS MEETING ETIQUETTE

29 Always arrive on time for a business meeting. Prepare in advance. Make eye contact while speaking and smile often. Use icebreakers. Ask the right kinds of questions. Be a good listener. DO NOT use your cell phone.

30 Cell Dos and Cell Donts Walk away from others when talking. Turn your phone off or on vibrate during events. Never answer your phone during an event. Be careful when driving.

31 ATTITUDE

32 ATTITUDE THE RIGHT ATTITUDE Here are some key attitudes that employers are looking for 1. Humility 2. Readiness to learn 3. Willingness to change 4. Confidence 5. Respect 6. Have an open mind 7. Positive attitude 8. Work ethic

33 PUNCTUALITY

34 PUNCTUALITY BE ON TIME Arrive on time or early for work, meetings, and appointments. If you think you are going to be late, call and let your supervisor know. Serious illness or family emergencies are the only reasons that may justify absence. In those circumstances, contact your supervisor immediately.

35 CASELETS

36 A few employees who speak a language other than English sometimes communicate with one another in that language in your workplace. Some employees think this is fine and none of their business. Other employees feel uncomfortable and left out when in the presence of these employees. What do you think? Does workplace etiquette demand that employees should always speak in a language that everyone can understand?

37 Johns co-worker in the next cubicle has a habit of constantly clearing his throat, snorting and making other unpleasant sounds. John has tried to ignore this behavior, but finds it extremely distracting. Should John just work harder to ignore this behavior (he wonders if perhaps the coworker has some health problem that is causing this); counter-attack by making equally unpleasant noises; speak to the co-worker; or go directly to HR to complain?

38 CONCLUSION Etiquette is the key to surviving all human contact with your self-esteem, sense of humor, and self-confidence intact!!


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