4What is Etiquette? A fancy word for getting along with others PolitenessPoiseConfidenceA code that governs the expectations of social behavior
5Why Do We Need Etiquette? There’s no such thing as a vacation from good manners.To be at ease by showing more confidence and poise in business & social situations.Increases the likelihood that your calls, appointments and s will be received positively.To come across as the polished professional you really are!
7Your first day in office You meet a colleague for the first time. How do you introduce yourself?Give them a big hugSay “What’s up dude…cool to meet you.”Say “I’m (name), nice to meet you.Offer a firm handshake and make eye-contactBoth C and DNot in main ppt. only Ask ques.
8Make a Good First Impression Avoid slangEstablish eye contactAvoid “the hug”Avoid a limp handshakeAlways introduce yourselfKnow who should be introduced firstHigher-ups firstFemales before malesPresent a business cardIf a higher up, only do this if they do it first
9Introductions in Business I look upon every day to be lost, in which I do not make a new acquaintance Samuel JohnsonIntroducing yourselfIntroducing othersResponding to introductionsWhat to do when you can’t remember namesSecret to remembering namesWhen you do not know others do it immediately. This will clue others to do the same.Introduce the least important person to the most important person. For example “Mr. Riles I would like to introduce to you Mr. Brown, our Experiential Education Coordinator.”When responding say “hello, it is nice to meet you”, and get the conversation started, be sure to give and get information from the other person.No, running away is not an option! Just say, I’m so sorry I have just forgotten your name. Be sure to apologize! Or say “ have you two met each other” and that sometimes will get the ball rolling.To remember other peoples names, be sure to say their name on the first part of the conversation and at logical times. Don’t be thinking about what you will say next and miss the person’s name, this will keep you from hearing it and remembering it. Get a story about a person’s name, this will also help you remember.Rules:Always make the introductionIntroduce the most important person firstGive information about the introduced personSmile and make eye contactIntroduce yourself a lot
10Mixing and Mingling in Business Prepare in advanceArrive earlyPosition yourselfWork the crowdDon’t clumpKnow when to leaveTo overcome mingling phobia prepare yourself in advance. Know what is going on in the world/current events. Call and find out who will be at the event to prepare yourself for people who will be there.Early bird- at least 5 minutes in advance, that way you are not playing catch up and trying to get yourself into conversations that have already begun.See the people you want to see. Opportunities will present themselves. Stand about 15 feet from the door and at 45 degrees, that way you can see everyone who comes in. DON’T GO STRAIGHT TO THE BAR!Have a plan, you should already know who will be there since you prepared, you have found who you want to talk to. Be in and out of conversations, make them quick this way you can float around the room. Get good exit lines…have you had any of the food or drink? Practice these lines to end a conversation but be graceful.Don’t sit or stand with people from your office. Sit with people you want to build relationships with.Don’t become part of the clean up crew- know when to leave. Pay attention to the clock.To get into the conversation- 3 or more people are a group, don’t interrupt them, ease into the conversation. Preferably find one or two people not in conversation or light conversation.
12DRESSING FOR SUCCESS -Allison Lurie, Author of The Language of Clothes By the time we meet and converse, we have already spoken to each other in an older more universal tongue.-Allison Lurie, Author of The Language of Clothes
13Companies decide the dress codes so as to allow their employees to work comfortably in the workplace. Yet, they still need the employees to project a professional image for the customers, potential employees, and community visitors.Not acceptable:Revealing clothesWrinkledTornDirty or frayedClothes with pictures, words or terms that may be offensive to other employees.
14Appropriate Dressing Clothing Tips for Men: Dress pants in traditional colors, such blue, gray or black.Dress shoes‐nothing too flashy.A neatly pressed button‐down shirt.Clothing Tips for Women:A pair of pants or a knee‐length skirt in navy, black, gray or brown.An unrevealing button‐down shirt or sweater.Simple jewellery, and plain dress shoes.
15Casual Friday It’s “Casual Friday”…what would you wear to the office? Guys GirlsA business suit A. A business suitShorts and sandals B. A mini skirt and halter topRipped jeans C. Tight jeansKhakis and a polo D. Nice slacks and a nice blouse
16Casual Friday Dress for the occasion Avoid over-accessorizing Steer clear of anything too gaudy, too short, or too tightThink of “Casual Friday” as if it were an ordinary day without a necktie or business suit – and, you still have to “look” professional!
18Cubicle EtiquetteImagine an invisible door. Don’t just enter someone’s cubicle.If they look deep in thought, leave them alone.If they are on the phone, don’t try to get their attention with gestures.Be aware how your voice projects.Speaker phones and cubes don’t mix.One suggestion might be to propose to Management a “Cubicle Worker’s Code of Ethics” be established for workers in a common area?
19Cubicle EtiquetteOthers can hear what you say, and could judge you by your words.Keep personal phone conversations to a minimum.Don’t be a cubicle “lurker”.Keep your cubicle neat and uncluttered.
22Communication Phone Tips Answer the telephone politely. Identify yourself when you are calling others.Return phone calls promptly.Turn off your cell phone or put it on vibrate unless it’s an emergency. Let your cell phone calls go to voic .Use your cell phone (calls and text messaging) only during your breaks and lunch.
23Communication Email Tips Keep your s professional. The problem with is that your tone can be easily misunderstood.Be concise and to the point.Use proper spelling, grammar, and punctuation. (remove the lol’s, omg’s)Re‐read the before you send it.
24Communication Internet Tips Avoid personal web surfing.Never use your access to the web to visit inappropriate sites.Avoid using employer’s internet for personal business. For example: Checking your personal e‐mail accountPaying billsOnline shopping
25Communication: Internet Tips According to American Management Association (AMA) and the ePolicy Institute, when it comes to workplace computer use,Employers are primarily concerned about inappropriate Web surfing, with:76% monitoring workers’ website connections.65% of companies use software to block connections to inappropriate websites.
27Social Situations How not to be a Social Outcast View the event as an opportunity to network.Prepare some small talk in advance.Mingle and circulate. Don’t be a clique!Dress appropriatelyGo easy on the food and drink.Seek out the host to show appreciation for the event.Don’t overstay your welcome.Remember, people are taking notes. Don’t give them a performance they will remember forever.
29Always arrive on time for a business meeting. Prepare in advance.Make eye contact while speaking and smile often.Use icebreakers.Ask the right kinds of questions.Be a good listener.DO NOT use your cell phone.
30Cell Do’s and Cell Don’ts Walk away from others when talking.Turn your phone off or on vibrate during events.Never answer your phone during an event.Be careful when driving.
32Attitude The Right Attitude Here are some key attitudes that employers are looking for1. Humility2. Readiness to learn3. Willingness to change4. Confidence5. Respect6. Have an open mind7. Positive attitude8. Work ethic
34Punctuality Be On TimeArrive on time or early for work, meetings, and appointments.If you think you are going to be late, call and let your supervisor know.Serious illness or family emergencies are the only reasons that may justify absence. In those circumstances, contact your supervisor immediately.
36A few employees who speak a language other than English sometimes communicate with one another in that language in your workplace. Some employees think this is fine and none of their business. Other employees feel uncomfortable and left out when in the presence of these employees. What do you think? Does workplace etiquette demand that employees should always speak in a language that everyone can understand?
37John’s co-worker in the next cubicle has a habit of constantly clearing his throat, snorting and making other unpleasant sounds. John has tried to ignore this behavior, but finds it extremely distracting. Should John just work harder to ignore this behavior (he wonders if perhaps the coworker has some health problem that is causing this); counter-attack by making equally unpleasant noises; speak to the co-worker; or go directly to HR to complain?
38conclusionEtiquette is the key to surviving all human contact with your self-esteem, sense of humor, and self-confidence intact!!