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October 2003 Copyright © BK-CPS White Paper
October 2003 Copyright © BK-CPS Jokes are also telling the truth
October 2003 Copyright © BK-CPS To measurably improve the passenger experience and enable security enhancements by: M i s s i o n implementing biometrics and other new technologies; sharing information amongst service providers; enabling controls and services to be effected more efficiently.
October 2003 Copyright © BK-CPS Strategies Re-engineer the passenger process, using and adapting ongoing programs such as e-ticketing and self-service check-in Catalyzing industry changes through promotion of concepts and explanations of how everyone gains from implementing these ideas Consider the entire passenger journey; Promote benefits of cooperation, both internationally and between government and industry, to find collective solutions; Implement new technologies for identification and communication; Ensure international standards are established, where necessary; Respond to threats to aviation industry.
October 2003 Copyright © BK-CPS Objectives Simplify and streamline the passenger process; Help to improve aviation security; Increase customer satisfaction; Make better use of existing airport space and resources; Make the transport system more efficient; and Reduce costs.
October 2003 Copyright © BK-CPS Customer Suppliers Parts and Participants of an Airport System STATION MANAGMENT FLIGHT PLANNING occ AIRLINE PAX ATS APP/TWR ACC ATFM/CFM Owner AIRPORT FIDS GROUND HANDLING APRON STAND & GATE Collaborative Decision Making Airport as Head and Leader AOCC A irport O peration C ontrol C enter One single Mission and Strategy One single Info Platform
October 2003 Copyright © BK-CPS Airport System Airport System An Airport System includes : STATION MANAGMENT FLIGHT PLANNING occ AIRLINE AIRPORT FIDS GROUND HANDLING APRON STAND & GATE ATS APP/TWR ACC ATFM/CFM CD M
October 2003 Copyright © BK-CPS How do we reach the performance If 7 suppliers produce with 95 % reliability, the total process reliability is only 70 % Percentage of reliability of various suppliers – sample Cargo Loading Catering Clearning Steps Fuelling Release of aircraft Single process reliabilty of 95% Zero defect goal necessary 70% Total process reliability
October 2003 Copyright © BK-CPS Feedback DEPENDECIES Getting the necessary Data Quality Decision Criteria Information Quality Also on the Forecasting Level Data management The figure Illustrates the various decision assurance stages and their dependencies. With Timeliness and Accuracy Leads to greater Confidence in Information Which enhances the Decision Making process DECISION ASSURANCE STAGES And leads to Benefits Allows better Usability and Predictability of system operations With Stability and Accuracy The completness of data
October 2003 Copyright © BK-CPS Measures catalogues - each status other than green requires distinct measures green measures days a year + amber measures + red measures + yellow measures total entity of jointly agreed measures severeness of expected situation We urgently need a Wave And Production Alert System Major irregularity catalogue Minor irregularity catalogue Signifirregularity catalogue Basic catalogue
October 2003 Copyright © BK-CPS How a Data Management should look like Collaborative Application Implementation of operational information database Provision of common awareness situation Multi-Source Based Traffic Prediction (Traffic Data Aggregation) Distribution of enhanced estimates Traffic Data Recording and Post Analysis Inter-Operable Platform for Collaborative Processes ADMINISTRATION LEGACY SYSTEM LEGACY SYSTEM Communication Interfaces Collaborative Application
October 2003 Copyright © BK-CPS A management imformation system has two views Management View Process Steering View
October 2003 Copyright © BK-CPS Or even better: A Forecasting System telling us the next Future
October 2003 Copyright © BK-CPS Re-engineering of the Passenger Flow: our 1st Step By using Biometrics (for authentification and identification): Passenger does not have to go thru so many hurdles Passenger do not need anymore a Boardingpass, but still gets written info regarding Flt Nbr, Gate, Seat and Boarding time. Passenger gets individualised info going thru the terminals: SMS, Handhelds or the individualised Infos at the Automated Kiosks, as he identifies himself. Passenger is zone-wise recognised, passing information to the gate management about possible late pax at gate Bag is automtically put on stand by. Other passengers, not having stored their personal data and Bio Data may also use, after having passed the Check-In Facility those Features, except Tax Free-payment. The Check In offers him a fast one time Identification Card.
October 2003 Copyright © BK-CPS In the view of a customer: The Passenger Flow (outbound)
October 2003 Copyright © BK-CPS Commerce / Terminal Management Commerce at the Airport Shops All the shops may use the Bio-System as well for fast Payment and statistical features. Airport may use this data for improved offers to the general and for specific cultures. Furthermore you may together with the shop-system give advice on individualised special offers Terminal Management Airport is able to establish the costsaving and comfort enhanced Terminal Management => The right passenger at the right time at the right place. (Not too early, not too late.)
October 2003 Copyright © BK-CPS The Implementation We are not just a Company, we are a high skill network association in a multicompany system They are prooved The Tools: They are prooved We have people with the right experience The Interface Management: We have people with the right experience We do assure measurable deliverables with a malus system The Quality Assurance: We do assure measurable deliverables with a malus system We do offer proper Training Skill of the Airport Staff: We do offer proper Training We have a fair calculated pricing Pricing: We have a fair calculated pricing
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