Presentation on theme: "Are You Smarter than a 5 th Grader? Resources available to you for gathering information and getting questions answered July 24, 2013 High Tea at IT, Summer,"— Presentation transcript:
Are You Smarter than a 5 th Grader? Resources available to you for gathering information and getting questions answered July 24, 2013 High Tea at IT, Summer, 2013
Resources ITS Knowledge Base ITS website The Google Lynda.com
ITS Knowledge Base A repository of general externally created articles about technology A repository of internally created articles for Pomona only Maintained by ITS Service Desk (Denis Recendez) Authored by... ?
You can access this from the portal (my.pomona.edu) or...
F rom Preferences on the HOME Page, you can tweak what types of solutions you want returned to you. This will narrow your search results.
Searching the Portal using the standard text search A search string should contain a minimum of three different words. Do not include common words such as "the," "not," "a," "and," "at," etc. Include the application name as part of the search string. When searching for an error-related issue, use the complete error message. Searching for a word automatically searches for its synonyms, as well. For example, searching for "establish" also searches for "create. Be neither to precise nor too vague