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Ministry of Commerce Innovative Investors Services.

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Presentation on theme: "Ministry of Commerce Innovative Investors Services."— Presentation transcript:

1 Ministry of Commerce Innovative Investors Services

2 Ministry of Commerce Ministry of Commerce Vision Bahrain Investors Center as Case Study Investment Climate Attributes Agenda Initial Outcome (Result)

3 Ministry of Commerce MOC Vision To make Bahrain a global and competitive marketplace clustered around knowledge driven economy, and to become a model for innovation and timely customer services

4 Ministry of Commerce Investment Climate Attributes Based on World Bank Investment Climate Attributes … InvestorSatisfaction Speed Transparency SERVICE Oriented Delivery Low Costs Legal Protections Democratic/OpenEnvironment Single Visit Simplicity

5 Ministry of Commerce Simplicity Single Visit Democratic/Open Environment Democratic/Open Environment Legal Protections Low Costs SERVICE Oriented Delivery SERVICE Oriented Delivery Transparency Speed Investor Satisfaction Investor Satisfaction Simplicity Single Visit Democratic/Open Environment Democratic/Open Environment Legal Protections Low Costs SERVICE Oriented Delivery SERVICE Oriented Delivery Transparency Speed Investor Satisfaction Investor Satisfaction Transparency Where we are now: Online Information about businesses (50,000 company records ) 57 Services online ( G2G, G2C,G2B) Business Inquiry ( Specific & General) Electronic Gazette Where we came from: Manual Operations, process & records Mandatory Personal Visits for all services

6 Ministry of Commerce Simplicity Single Visit Democratic/Open Environment Democratic/Open Environment Legal Protections Low Costs SERVICE Oriented Delivery SERVICE Oriented Delivery Transparency Speed Investor Satisfaction Investor Satisfaction Simplicity Single Visit Democratic/Open Environment Democratic/Open Environment Legal Protections Low Costs SERVICE Oriented Delivery SERVICE Oriented Delivery Transparency Speed Investor Satisfaction Investor Satisfaction Capital Direct Investment $ 1,000,000,000 Where we are now: Multiple delivery channels Professional Services One stop shop Services Leveraging leading edge technologies Professional Body EDB BMA E & Y KPMG Pricewaterhouse Jawad Habib AlMohmood & Zu'Bi Qays H. Zubi Service Oriented Delivery Where we came from Single delivery channel Human Intervened Process

7 Ministry of Commerce Simplicity Single Visit Democratic/Open Environment Democratic/Open Environment Legal Protections Low Costs SERVICE Oriented Delivery SERVICE Oriented Delivery Transparency Speed Investor Satisfaction Investor Satisfaction Simplicity Single Visit Democratic/Open Environment Democratic/Open Environment Legal Protections Low Costs SERVICE Oriented Delivery SERVICE Oriented Delivery Transparency Speed Investor Satisfaction Investor Satisfaction Manual to Automatic Reduced Human Interventions Speedy Services Online Access to information Real Time Processing Low Costs Cost Optimization Average growth FDI is 4% Growth of C/R 23%

8 Ministry of Commerce Simplicity Single Visit Democratic/Open Environment Democratic/Open Environment Legal Protections Low Costs SERVICE Oriented Delivery SERVICE Oriented Delivery Transparency Speed Investor Satisfaction Investor Satisfaction Simplicity Single Visit Democratic/Open Environment Democratic/Open Environment Legal Protections Low Costs SERVICE Oriented Delivery SERVICE Oriented Delivery Transparency Speed Investor Satisfaction Investor Satisfaction Established regulatory framework …Company, Commercial, IPR, eTransaction … Property ownership Membership of International Organizations … WTO, WIPO … Corporate Governance Anti money laundering … World Check … Legal Protections

9 Ministry of Commerce Simplicity Single Visit Democratic/Open Environment Democratic/Open Environment Legal Protections Low Costs SERVICE Oriented Delivery SERVICE Oriented Delivery Transparency Speed Investor Satisfaction Investor Satisfaction Simplicity Single Visit Democratic/Open Environment Democratic/Open Environment Legal Protections Low Costs SERVICE Oriented Delivery SERVICE Oriented Delivery Transparency Speed Investor Satisfaction Investor Satisfaction Parliament Transparency of information/systems/decisions Membership of WTO means we play by the rules Partnership with the private sector Democratic/Open Environment

10 Ministry of Commerce Rationalization of forms (single application form), fees, procedures One-Stop Shop … everything under one roof … e-payment & Online Services 24/7 Simplicity & Speed Company Registration: 2 Working Days process Renewal : e- channels no need for visit Other Amendments: 2 Working Day process Simplicity Single Visit Democratic/Open Environment Democratic/Open Environment Legal Protections Low Costs SERVICE Oriented Delivery SERVICE Oriented Delivery Transparency Speed Investor Satisfaction Investor Satisfaction Simplicity Single Visit Democratic/Open Environment Democratic/Open Environment Legal Protections Low Costs SERVICE Oriented Delivery SERVICE Oriented Delivery Transparency Speed Investor Satisfaction Investor Satisfaction

11 Ministry of Commerce A single contact point for all commercial licensing Single Visit Simplicity Single Visit Democratic/Open Environment Democratic/Open Environment Legal Protections Low Costs SERVICE Oriented Delivery SERVICE Oriented Delivery Transparency Speed Investor Satisfaction Investor Satisfaction Simplicity Single Visit Democratic/Open Environment Democratic/Open Environment Legal Protections Low Costs SERVICE Oriented Delivery SERVICE Oriented Delivery Transparency Speed Investor Satisfaction Investor Satisfaction

12 Ministry of Commerce Bahrain Investors Center NGOs & Private sector Government Sector Public private partnership Ministry of Labour BMA Ministry of Health Ministry of Information Ministry of Industry Ministry of Municipalities Ministry of Electricity Ministry of Interior Ministry of Justice Microsoft EDB Chamber of Commerce Batelco E&Y Qais Al Zubi Ahli United Bank KFH House Supreme council for Women

13 Ministry of Commerce Today & Tomorrow 80 % of the Commercial Registration can be completed within 24 hours. 10 % Of the Commercial Registration can be completed in Less then 5 Days. 10 % For special projects The average time to Get a Commercial Registration approved by all the official parties is between 2 to 5 weeks. There is no cooperation between the official parties from the investors point view. Previous Situation Current Situation Other Ministries Other Ministries Ministry C Ministry C Ministry B Ministry B Ministry A Ministry A Other Ministries Other Ministries Ministry C Ministry C Ministry B Ministry B Ministry A Ministry A

14 Ministry of Commerce Investor Center Business Model Executive Committee Official Services Official Services Financial Services Financial Services Professional Services Professional Services Awareness Services Awareness Services e Investors Services e Channels Investors Services Center Multifunction Staff Audit Services Customer Relation Integrated Database Technical Support ServicesLegal Advisory Services Services Enhancement Single Visit At BIC Simplicity Single Visit Democratic/Open Environment Democratic/Open Environment Legal Protections Low Costs SERVICE Oriented Delivery SERVICE Oriented Delivery Transparency Speed Investor Satisfaction Investor Satisfaction Simplicity Single Visit Democratic/Open Environment Democratic/Open Environment Legal Protections Low Costs SERVICE Oriented Delivery SERVICE Oriented Delivery Transparency Speed Investor Satisfaction Investor Satisfaction

15 Ministry of Commerce Successful Stories

16 Ministry of Commerce PS Work Home Work / Home ICS e-Cafe Mobile Kiosk MoLSA Partners MOFNE Municipality MOI DRS CIO MOJ Health Interior e Investor Concept Next Step MoLSA Partners MOFNE MunicipalityMOI DRS CIO MOJ Health Interior Simplicity Single Visit Democratic/Open Environment Democratic/Open Environment Legal Protections Low Costs SERVICE Oriented Delivery SERVICE Oriented Delivery Transparency Speed Investor Satisfaction Investor Satisfaction Simplicity Single Visit Democratic/Open Environment Democratic/Open Environment Legal Protections Low Costs SERVICE Oriented Delivery SERVICE Oriented Delivery Transparency Speed Investor Satisfaction Investor Satisfaction

17 Ministry of Commerce Initial Outcome (Result) Increase in Web Uptake Redeployment of Back Office Staff (8) More Revenue Opportunities Net Saving of US$ 500,000 appox. Average growth FDI is 4% Growth of C/R 23% Customer Satisfaction

18 Ministry of Commerce Customer Appreciation كتبت: أماني الخياط التجارة تصدر السجل التجاري في نصف ساعة توجه لتكثيف العمل الإلكتروني لإنجاز المعاملات

19 Ministry of Commerce Customer Appreciation تحقيق: لطفي نصر المستثمرون ورجال الأعمال: نحصل على السجل التجاري خلال 30 دقيقة.......ونجح وزير التجارة في تجميع معظم الوزارات أو الجهات المعنية تحت سقف واحد ولأول مرة في تاريخ البحرين....

20 Ministry of Commerce MOC portal has been selected by WSA as one of the world top 5 e-content Prof. Peter A. Bruck Chairman of WSA Your vision, dedication and effort in promoting e-commerce and transparency have led the foundation of the ICT industry, not only in Bahrain, but throughout the Arab region Bill Gates Chairman of Microsoft World Recognition

21 Ministry of Commerce Lessons learnt Clear Vision & Mission Dedicated Team Partnering with the right people Creating a collaborative environment for operation Leveraging Technology

22 Ministry of Commerce Thanks … All Under One Roof to Serve The Investors … Our journey has just started


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