Presentation on theme: "A successful business is built on customer satisfaction."— Presentation transcript:
1A successful business is built on customer satisfaction. Are you looking for ways increase to your sales?1891 marked the beginning of a commitment that has been kept for over 100 years. H. T. Hackney began a small grocery business that year with the simple goal of providing the finest products and superior customer service. Over 100 years later that same strategy and business philosophy stand true. Let us show you how we can increase your sales and profits.Providing quality serviceWith integrity for over 100 yearsA successful business is built on customer satisfaction.“A successful businessis built on customer satisfaction.”1200 Burris Road,Newton, NC 28658Phone:Fax:The H.T. Hackney Company
2Creating a Partnership Our programs and commitment are created around the concept of creating a partnership with all of our clients. H. T. Hackney will takes a vested interest in all of our clients’ success and growth, creating a partnership with quality service and integrity that involves more than just a delivery service. With our unique and contemporary marketing approach, your current and future needs will always be fully supported by H. T. Hackney. We believe that by working together, we make both our clients and H.T. Hackney stronger. We offer many exclusive programs available only to H. T. Hackney customers, giving them the Hackney Advantage. H. T. Hackney will partner with you by working with you to have the best product mix, the best category flow, the best deals, and the best service of any wholesaler—to help keep you in the business of being in business.Creating a Partnership
3On Our History of Success Building Your FutureOn Our History of SuccessA successful business is built on customer satisfaction.1891 marked the beginning of a commitment that has been kept for over 120 years. H. T. Hackney began a small grocery business that year with one simple goal of providing the finest products with superior customer service. Over 120 years later that same strategy and business philosophy stand true. We have made it our business to provide customers with everything they need to be successful in a highly competitive marketplace. We make it our business to stay focused on the latest trends and ever-changing retail regulations, then create strategies to help our customers focus on the business of being in business.
4We Stand Apart So You Stand Apart Personal Service—A dedicated, professional account manager to keep you and your stores updated on the most current items, programs, and services available. He will be at all H. T. Hackney Trade Shows to assist you. We offer professional planograms utilizing Spaceman Professional.Foodservice—Our foodservice specialists are available to assist you with any and all Deli needs. We offer full foodservice programs such as Nathans Famous, Oscar Mayer, Caribbean Crème, Foster Farms, and Coffee Beanery. We, also, offer our own branded programs—we have Pirelle’s Pizza, Chappy’s Chicken, and Crossroads Café.A National Supplier—We have a strong working relationship with manufacturers, resulting in programs proven to drive sales and enhance your bottom line. With our exclusive Multi Vendor End Caps, you will receive high margins on snacks, pastries, confection, and meat snacks.Service Levels above national averages - consistently above 99%Largest Selection of Products—Buying power of a large distributor, with enough flexibility at the division level to meet all of our retailer’s individual and unique needs. We have a full Novelty/Health and Beauty Care program—full service or non service. Every Day Low Price (EDLP) programs with General Mills, Hershey, Kellogg’s, Kraft, and Procter & Gamble. Extensive Parade private label programs. We have complete Rebate and Accrual Programs.Delivering Traditional DSD Items—Eliminate DSD Vendors for ice cream, milk, bread, pastries, fruits, and vegetables. We offer: Uncle Rays Chips (chips with unique flavors), Great American Deli (fresh sandwiches—traditional and premium), United Prepaid Network (phone cards, cell pins, bill pay, age/check verification), and ATMs.We Stand Apart So You Stand ApartCustom Order Books/Invoices/ Replenishment —We offer customized order books and invoices. We have a cigarette management program for each individual store—via smart ordering device, web and/or hard copy. We can monitor and manage PM—CMO 5 and USST.
6The H. T. Hackney Food Show Expo One of the largest Wholesaler Trade Shows in the Southeast, held annually in the spring. The deals are typically between 10—15%.Myrtle Beach, SCApril 12—14, 2013Annual Event
7Superior ServiceWe’re often asked what makes us different from other wholesalers. In a word, it’s service. At H. T. Hackney, we believe that there is more to being a wholesaler than delivering groceries at a great price. Where other wholesalers have cut their sales force and eliminated both in store visits and merchandising teams, we have added to our team.We provide more than a delivery service. Our Account Manager works with both the your office and your Store Personnel. He will demo new items, recommend replacements for deleted/non—turning items, take care of all your credits, keep your tags current, assist with resets— by providing both manpower and category flow. He will cut new items into sets.Your account manager will have the latest tools of the trade to provide you with the most up-to-date information on the trade. We don’t believe that just because we’ve always done it a certain way, that that’s the best way. We strive to stay ahead of the curve in providing you the information you need to be successful, helping to keep your eyes focused on your business.Your account manager will have many tools at his disposal. He will be able to be in constant contact with you, by phone, text, and . He’ll have access to the web at any time—using his phone, tablet, and/or laptop. All of our credits are electronically handled at the store level. He will be able to print tags at the store, giving him the ability to make changes that you or your managers have requested.You will have a dedicated customer service representative. She will be the go-to-person when you or your managers need to contact someone at the warehouse. She is knowledgeable about your account, will work with your account manager to provide you exceptional service.
8TechnologyReal time, online account access, including accounts receivable, invoices, movement data, graphical trend reporting, current price and retail, item inventory, UPC data, and cigarette brand reporting are all available through our web access. With online access through the HT Hackney Corporate and Newton websites you are able to simplify many of your tasks. From creating custom order guides, ordering and viewing orders to forced distribution, our online access is designed to assist you and make tasks easier. Many of the reports that you need can be configured to automatically run for you and they will be in your inbox the morning you need it. You are able to view new items, authorize items, and maintain SRPs in a user friendly manor. You can view monthly money savers and sales bulletins and order for your locations, all from your desk.HOSS—a powerful handheld tool operating on the Microsoft PocketPC platform allows customers the ability to perform various functions including: placing orders, generating build- to-orders, viewing cost and retails, and many more tasks. It will generate a suggested order for a specific location, based on an 8 week average. Item movement is displayed along with the last purchase date, cost, and retail on one easy to read display. The screen is color coded to instantly tell your managers if the items are low on stock, out of stock, substituting to a new item, or deleted by the manufacturer. Scanning the shelf tag, the item, or the case, makes ordering simpler.Intermec—a H. T. Hackney Employee handheld device that allows for ordering, creating shelf tags, and issuing credits. The information is updated daily, allowing your account manager the ability to take care of all your needs. No more handwritten tags or waiting for information to effectively take care of your locations. Our merchandisers use the POET system to accomplish the same task.
9Food Service ProgramsFrom take and bake to heat and serve, we have everything you’ll need.We offer beverage programs from coffee and teato soft drinks and slushies.The H. T. Hackney Company supports many food service items and programs.We have several Branded food service programs without the franchise fees that feature Tyson’s Products. These include Chappy’s Chicken, Crossroads Café Subs, and Pirelle's Pizza.
10Proprietary Programs Multi Vendor Endcaps Best of the Best Candy PastriesMovie Theater Box CandyMeat SnackUncle Rays ChipsGreat American Deli SandwichesCoffeeCredit CardsPhone CardsATMPrivate Label WaterChappy’s ChickenPirelle's PizzaCrossroad Café
11Point of Sale Material Custom signs for your every need All signs made to your dimensionsYour Graphics and ColorsAdd your logo—no problemAll signs printed in houseAvailable Signs:Static clingsWindow signsShelf TalkersPump ToppersMenusFood Service specialsBannersHanging signs
12Creating a Partnership In conclusion, we believe the most important advantage of a partnership between You and H. T. Hackney is the many services and programs that we offer.H. T. Hackney possesses the valuable information, knowledge, and support that stores and management need everyday.You can count on H. T. Hackney to provide the tools your business needs to focus on the business of being in business.We have not forgotten the principle on which our company was founded:A successful business is built on Customer Satisfaction!Thank You