2 ObjectiveTo be able to analyse situations with respect to People, Activities, Technologies and Context (PACT) to scope design projects.
3 PACT examplesPeople use technologies to undertake activities in contexts.For example, teenagers use mobile (cell) phones to send text messages to their friends whilst sitting on a bus.Secretaries use Microsoft Word to write documents in a firm of solicitors.Air traffic controllers work together to ensure the smooth operation of an airport.A woman in her seventies presses various buttons to set the intruder alarms in her house.People use MySpace to contact with other people when sitting in an Internet café.
4 Activites and technologies RequirementsActivities in contextTechnologiesPeopleOpportunities
5 PeoplePhysical differences such as height, weight, disabilities, visual and hearing impairment.In Europe there are 2.8 million wheelchair users so designers must consider where technologies are placed, and many people have dexterity impairments involving the use of their fingers.What if Apple designed ATMs?
8 Activities First, you need to decide on the goal of the activity Temporal aspects (1-4)How regular or seldom an activity isPeaks, time pressureContinous workResponse timeCollaboration (5)Complexity(6)
10 Activities Safety dependent (7 og 8) Nature of content (9 og 10) Can work lead to injuiry or death?What consequences do errors and mistakes have?Nature of content (9 og 10)What type of data are processed?What steps are executed?
11 Context Physical context Social context Inside / outside Wide/narrow, clean/dirtyHow is the whether?Social contextWho is there to help?Alone or in public
12 Different work environment In a closed roomAt a window
13 Organizational context Context of an organizationHierarchy of powerDivision of workDifferent paths of communication and management
15 A technological environment Ways and media which help us to finish an activityWhich content do you work withTechnology development is fast and hence it is important to be able to distinguish technology from other factors such as actvities, context and people.
16 People Activities Context Technologies In design you need to take into consideration all these factors (PACT)Who uses, what is he or she doing, in which context and what technology does he/she have?
17 ChallengeWrite down a quick PACT analysis for a point of sale system for a café at a motorway service station.