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Sodexho Campus Services Concordia University St. Paul.

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Presentation on theme: "Sodexho Campus Services Concordia University St. Paul."— Presentation transcript:

1 Sodexho Campus Services Concordia University St. Paul

2 Who are we? Sodexho is the leading food and facilities management services company in North America and a member of Sodexho Alliance. Every day more than 120,000 Sodexho employees work to improve the quality of daily life for our clients and customers all over the U.S. and Canada. Sodexho Inc. offers innovative outsourcing solutions to more than 6,000 corporations, health care, long term care and retirement centers, schools, college campuses, military and remote sites throughout North America. Sodexho USA proudly serves as the official food service provider for the US Marine Corps. Sodexho is the leading food and facilities management services company in North America and a member of Sodexho Alliance. Every day more than 120,000 Sodexho employees work to improve the quality of daily life for our clients and customers all over the U.S. and Canada. Sodexho Inc. offers innovative outsourcing solutions to more than 6,000 corporations, health care, long term care and retirement centers, schools, college campuses, military and remote sites throughout North America. Sodexho USA proudly serves as the official food service provider for the US Marine Corps.member of Sodexho Alliance.member of Sodexho Alliance.

3 Who are we at CSP? Eric Goodrich GM 10 years with Sodexho and Marriott Bob Wright Resident Dining Manager 21 years w/ Sodexho Sharon Walls Retail Supervisor 6 years with Sodexho Beth Travers Retail/Catering 3 years w/Sodexho 20 Full-time hourly employees 10 Part-Time Student Workers in Catering and Commons Cafe

4 Events we Cater on Campus Art Gallery Openings Art Gallery Openings Recital Receptions Recital Receptions Knollapalooza Knollapalooza Welcome Week Welcome Week Homecoming Street Party Homecoming Street Party Daily Chapel Coffee and Cookies Daily Chapel Coffee and Cookies Graduation Graduation Wedding Receptions Wedding Receptions Large Conventions Large Conventions Jr High Youth Gathering Jr High Youth Gathering Picnics Picnics Sport Camps Sport Camps Board of Regents/Presidents Council Board of Regents/Presidents Council Off-Campus Groups Off-Campus Groups Everything from coffee and doughnuts to served dinners for 400 Everything from coffee and doughnuts to served dinners for 400

5 New in Student Workers (10 part-time employees) Student Workers (10 part-time employees) Commons Café (opened November 06) Commons Café (opened November 06) New Residence Dining Pizza Program (Feb 07) New Residence Dining Pizza Program (Feb 07) Smart Market (grab and go retail program) Nov 06 Smart Market (grab and go retail program) Nov 06 Grill-To-Go (summer 06 and all school breaks Grill-To-Go (summer 06 and all school breaks 2 nd dinner entrée added Jan. 07 (grilled items, quick service items, fast-food feel items. 2 nd dinner entrée added Jan. 07 (grilled items, quick service items, fast-food feel items. Higher-End Deli Line in resident dining for dinner (jan 07) Higher-End Deli Line in resident dining for dinner (jan 07) CustoMenu Program 2006 CustoMenu Program 2006 Added More Grill Items (Quesadillas, Cheesesteaks to Union Menu (2006) Added More Grill Items (Quesadillas, Cheesesteaks to Union Menu (2006)

6 Improvements Moved Breakfast to Dining Hall in 06 (Increased Breakfast Participation 17%) Moved Breakfast to Dining Hall in 06 (Increased Breakfast Participation 17%) Moved Sunday Meals to Dining Hall in 06 (Increased Meal Participation 26.5%) Moved Sunday Meals to Dining Hall in 06 (Increased Meal Participation 26.5%) New Comment Card Board New Comment Card Board Increased Participation in Commuter Plan every semester since 2005 inception Increased Participation in Commuter Plan every semester since 2005 inception

7 Achievements Double Gold rating in both Food Safety and Occupational Safety and Health audits performed by the National Safety Foundation in Feb 2007 Double Gold rating in both Food Safety and Occupational Safety and Health audits performed by the National Safety Foundation in Feb 2007 All Management Staff Certified in Genuine Leadership 2007 All Management Staff Certified in Genuine Leadership 2007 Sustainability Award 2005 and 2006 from Food Alliance Midwest Sustainability Award 2005 and 2006 from Food Alliance Midwest

8 CustoMenus Menu Design and Promotion determined By the Sodexho Student Board of Directors Menus still customized At the local level to fit Specific needs/requests

9 Customer Satisfaction Mystery Shopper Program done quarterly Mystery Shopper Program done quarterly Circle of Customer Excellence training implemented in school year Circle of Customer Excellence training implemented in school year Rants, Raves, and Craves comment card boards installed in Union and Dining Hall Rants, Raves, and Craves comment card boards installed in Union and Dining Hall Special Buffet Dinners held throughout the year (Thanksgiving, Christmas, Mexican Fiesta, Valentines Day, Steak nights, etc) Special Buffet Dinners held throughout the year (Thanksgiving, Christmas, Mexican Fiesta, Valentines Day, Steak nights, etc) Annual Paper Surveys of Customer Satisfaction Annual Paper Surveys of Customer Satisfaction

10 Customer Satisfaction Results YearOverallSatisfaction Food Variety Customer Service 2003 High 21% Moderate 57% 27%42% 2004 High 32% Moderate 52% 28%42% 2005 High 53% Moderate 45% 45%73%

11 Customer Satisfaction Results Year Speed of Service Cleanliness Communicati on %63%28% %61%66% %78%71%

12 Sodexho Campus Services Our Staff has been serving the Concordia Community since 1994 and we strive our best to meet our Companies Mission Statement on a daily basis: Our Staff has been serving the Concordia Community since 1994 and we strive our best to meet our Companies Mission Statement on a daily basis: Our Mission is to create and offer services that contribute to a more pleasant way of life for people whenever and wherever they come together Our Mission is to create and offer services that contribute to a more pleasant way of life for people whenever and wherever they come together Thanks for your partnership and for the opportunity to serve you. Thanks for your partnership and for the opportunity to serve you.


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