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Glasgow Caledonian University An International Scottish University Professor Caroline Parker Associate Dean International.

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Presentation on theme: "Glasgow Caledonian University An International Scottish University Professor Caroline Parker Associate Dean International."— Presentation transcript:

1 Glasgow Caledonian University An International Scottish University Professor Caroline Parker Associate Dean International

2 Where are we? 1 hour from London by air

3 Scotland?? One of the 4 countries that make up the UK Population of 5.1 million, 9% of UK total Own parliament since July 1999 with power over areas such as education and health Temperate climate (-5° to 25° C) Things we are famous for ……..

4 Scottish landscape

5 Scottish history

6 Scottish snow

7 Fun!

8 Scottish food & drink

9 Bagpipes & kilts

10 Hogmanay (New Year)

11 Loch Ness Monster

12 Glasgow? Top tourist destination Top 10 City of the World 12th in New York Times world Places to Go in 2012 Great shopping! 2nd biggest shopping destination in the UK Safest city in the UK (Mercer Consultancy, 2011) Lively & friendly Largest student population in Scotland Beautiful countryside less than 1 hour from the city centre Commonwealth games 2014

13 Modern university Founded 1875 as college University status 1996 Research Excellence in 3 areas in st UK - Rehabilitative Health Sciences 1st in Scotland, top 10 UK - allied health 1st in Scotland, top 20 UK - built environment 17,000 students in Glasgow All courses professionally accredited 96.4% graduate employment Top for International student satisfaction 5 years in a row Glasgow Caledonian University?

14 MSc campus City centre London

15 City centre campus in New York

16 Academic Schools Glasgow School for Business & Society Engineering & Built Environment Health & Life Sciences Network engineering Computer Games development Digital Forensics 3D Animation Mechanical Engineering Civil Engineering Environmental Management International Project Management….. Network engineering Computer Games development Digital Forensics 3D Animation Mechanical Engineering Civil Engineering Environmental Management International Project Management….. Glasgow Caledonian University MBA Accounting Banking, Finance & Risk Human Resource Management International Business Fashion Marketing Media & Communication Tourism … MBA Accounting Banking, Finance & Risk Human Resource Management International Business Fashion Marketing Media & Communication Tourism … Nursing Biomolecular & Biomedical Science Clinical Nutrition & Health Diagnostic Imaging Physiotherapy Vision Science … Nursing Biomolecular & Biomedical Science Clinical Nutrition & Health Diagnostic Imaging Physiotherapy Vision Science …

17 Interaction Design Why should you consider the human component in the development of engineering & computing systems?

18 Lecture overview What do I mean by engineering Human as critical component Some interesting things about this component Consequences of leaving people out

19 Engineering Disciplines Engineering – Mechanical, Electrical, Electronic, Computer, Software, Civil, Games, Multimedia …..

20 Design Develop/build Maintain Materials/lan guages Mechanisms Properties Composition Structures Behaviour Behaviour under different physical conditions Behaviour in combination with other materials Limits/boundaries Best working conditions

21 One thing in common Interacted with Driven Played with Sat on Worked with Lived in Assembled Watched Manipulate d Operated Learned

22 Exercise 2 minutes What functions on a mobile phone are important to make a user happy? – Talk to person sitting next to you – Write down notes

23 Who did you imagine when you thought about the user? What did they look like? What age were they? Male/Female? What brand of phone were they using? Where? Did I tell you who the user would be? Where it would be used?

24 One problem of not understanding user Use own experience as a guide for design Engineers tend to be – Male – Between – Able-bodied – Very comfortable with technology….. What do you know about other users characteristics, needs, requirements? 24

25 Poor understanding = poor design 25

26 The user as a key component As engineers you learn about – Tolerances, metal fatigue characteristics As computer & network engineers you learn about – Cache, jitter, throughput, RAM, As media engineers you learn about – Formats, storage, display speed Do you think you could design, build good systems/structures without knowing about these things?

27 So what do you know about the human component? E.g. Storage characteristics (memory) Information processing & mental loading capacity (attention & perception) Change in physical characteristics of hardware and software over time (ageing) No two people are exactly the same

28 Some human characteristics Storage Processing Performance Memory Perception Learning Attention Vision Energy

29 Memory Two well known types of human memory * – Short term or working memory – Long term memory Short term/working memory – RAM – Conscious processing, short storage * Generally speaking

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31 Short Term Memory Very limited! 7 plus or minus 2 The short-term memory capacity of most people is 5-9 items, some people have less, others have more.

32 Long term memory - limitless Stores learning – Creation of pathways, synaptic links Well learned = well trodden pathways – Chance of recall increases with number of links – Strength of learning increases with frequency of access – Routines, patterns of behaviour – Unlimited but…. Forgetting/loss of skill – Change in strength of links – Weaken over time

33 Learning Long term memory We store patterns & use them to reduce cognitive load – Swimming, initially difficult, then store procedures and dont think about it – Finding way around a new place Learning takes effort People prefer to stick to known things – Qwerty keyboard

34 Affordance Concept – Donald Norman Expectation of the way things should work Push Pull Turn

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36 Perception affected by learing You see what you know E.g. Cultural expectation & learning In most cultures red is associated with danger and green with safety. 8 4 Save failedSave succeeded 8 4 Save failedSave succeeded

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38 Human Attention Exercise – Imagine – Youre designing a warning system to let operators know a very dangerous problem has occurred in a nuclear plant – What would it do? How would you ensure you attracted their attention and then directed it to the problem area? Lights? Sound? Hold that idea in your head while I tell you something about human attention

39 Human Attention Two parts – Powerful scanner (parallel processing) – Very limited focused attention We only perceive what we pay attention to Crowded room – pick out our name being spoken Originally good for survival – Focus on task – Be aware of danger

40 Attention - Mixed channel Hard to do two things at once – Watch film and listen to parent! but can do some things at same time – different types of activity (sound, sight, balance etc) Summary – human attention – broad background filter system (parallel) – focused attention, powerful but serial – Can do more if inputs are different

41 Your nuclear alarm warning system? Different design?

42 Visual characteristics

43 Click here Contrast: The amount of light that passes through the eye of a sixty year old is only one third of that passing through the eye of a twenty year old. Colour: 6.39 percent of individuals (mostly male) confuse greens, yellows and reds (Fowler & Stanwick, 1995). Click here Ageing Individual differences

44 Levels of energy Human performance is highly variable Tiredness is a major problem Effects – Mood and motivation differences – Thinking, decision making, multitasking and situational awareness – Basic reaction times and vigilance – The brains awake state also becomes unstable: lapses and microsleeps interrupt performance..

45 Energy through the day Alertness High Low Different energy levels Time of day

46 Why is it important to know about the Human component? Increase safety Increase usability Increase the success of products & services

47 Safety - Human Component failure Human error is most frequently blamed by the media and official reports for major accidents – Operator or other human errors blamed for 60-80% of all accidents in technology systems (Perrow, 1999). Costs in terms of human life and money are high

48 Pressurised chamber accident Release pressure before opening Very experienced operator Failed to release pressure and died instantly -Memory, attention – just 1 hour before his holiday Memory limitation

49 Learned pattern Cash machine -Europe design change -Card then cash -Stop people leaving card!

50 Human error is inevitable Serial focused attention, parallel unfocused Limited short term memory Reliance on learned patterns Fatigue, distraction, cognitive differences Accidents are not

51 Meets need Usability & success Apple focused on understanding human characteristics – Mental and physical characteristics -> usability – Desires and aspirations Technical innovation? Speed, efficiency? Large range of functions? Offers a unique solution? Desirable Fits taskEnjoyable Intuitive Technically Aesthetically

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53 Summary Engineers and engineering teams need to include knowledge of the properties and behaviours of the human component in addition to traditional knowledge in order to support the safety, reliability, usability & commercial success of the products and processes they produce

54 Thank you for listening Any Questions?

55 Interaction design research at Three research themes – Interactive and Communications Engineering – Energy and Engineering Systems – Sustainability in the Built Environment Three research themes – Interactive and Communications Engineering – Energy and Engineering Systems – Sustainability in the Built Environment

56 eMotion lab emotion capture interaction recording studio physiological evaluation emotional analysis software play testing focus groups depth interviewing body movement capture

57 3D/VR lab Design and evaluation of Head-Up Display (HUD) Interfaces Driving simulator development Driver behaviour 3D visualisation Virtual Prototyping.

58 User testing Game & entertainments E.g. BBC, STV, Denki Mobile phones e.g. Orange, Vodafone Development & testing Health e.g. NHS, Ambulance service Automotive e.g. BMW, Strathclyde Police

59 Building Surveying Construction Management Civil Engineering Environmental Management Fire Risk Engineering Property Management and Valuation Quantity Surveying Building Services Engineering Our Undergraduate Programmes Building & Surveying School of Engineering & Built Environment

60 Computer Aided Mechanical Engineering Electrical Power Engineering Power Electronic Systems Mechanical Electronic Systems Engineering Mechanical and Power Plant Systems Engineering Our Undergraduate Programmes Energy Systems Engineering MEng/BEng

61 Our Undergraduate Programmes Computer, Communications & Electronic Systems Web systems Development Information Systems Development Games Programming Digital Systems Instrumentation Systems Network and Communication Engineering Robotic and Mechatronic Systems Engineering Audio Technology with Electronics

62 3D Computer Animation Audio technology with Electronics Computer Games Design Computer Games Art Graphic Design for Digital Media Undergraduate Programmes Creative Technologies (BA or BSc)

63 Building Services Engineering Quantity Surveying Construction Management Real Estate Management International Project Management (Oil & Gas) Our Postgraduate Programmes Building & Surveying

64 Information Technology Computer Science Digital Forensics IT Security Wireless Communication Advanced Computer Networking Wireless Networking Voice over IP and Unified Communication 3D Design for Virtual Environments Design Practice & Management Web Systems Development (.Net) Our Postgraduate Programmes Computer, Communication & Interactive Systems

65 Energy & Environment Management Waste Management Sustainable Energy Technology Maintenance Management Mechanical Engineering (Design) Mechanical Engineering (Control) Applied Instrumentation and Control Electrical Power Power Electronic Systems Particulate Solids Handling Our Postgraduate Programmes Mechanical, Electrical & Environmental Engineering

66 Thank you

67 Fees GCU Glasgow -Undergraduate £10,200 to £11,000 -Postgraduate £10,400 to £14,500 GCU London -MSc courses £12,000 -MBA programmes£16,000 Up to £2000 discount £1000 guaranteed Student Bursary Merit based discount up to £1000 -further information can be found at Living Expenses Glasgow: Approx £7,500 for 12 months London:Approx £10,200 for 12 months Tuition Fees and Living Costs Approx costs of Accommodation Standard Room £83 per week * En-suite Room £96 per week* Private sector Room £70 per week (approx)** * Inclusive of electricity and heating costs ** Excluding bills

68 How to apply Undergraduate applications Via UCAS undergraduate documents to Postgraduate Applications to UDY/APPLYONLINE/ UDY/APPLYONLINE/ Or via

69 Research excellence 1st in the UK for Rehabilitative Health Sciences * 1st in Scotland and top ten in the UK for its research in allied health* 1st in Scotland and in the top twenty in the UK for research in the built and natural environment* Awarded UK Times Higher Education Award 2010 for Outstanding Support for Early Career Researchers. * In the 2008 Research Assessment Exercise


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