4 Concerns of stakeholders Owner worried about satisfaction of customers and popularity of cafeCustomers not satisfied with serviceCompetitors are concerned about cheap price and good qualitySuppliers worried about supplying on timeStaff thinks about salary and less que
6 Competitive Advantage Porter's Five Forces ModelUsing Porter’s generic strategiesBroad Cost LeadershipProviding lowest pricesBroad DifferentiationMaking our coffee ‘The Best” in all aspects and Excellent ServiceFocussed StrategySetting sales target and achieving ‘n’ customers per day
9 E-Business Problems Incorrect Orders Too many orders can slow down the websiteOrders can lead to decrease in sales of sandwiches, salads, soups, etc. as more people just order coffee
10 E-BusinessSolutionThe ordering system should be more precise and to the detail creating less confusionDon’t allow other users to start ordering unless the previous order is placedIn store staff should upsell and give special discounts with coffee/sandwiches, salads, soups, etc.
11 System DevelopmentProblems:Lack of “Time and attendance software” .
12 System Development Solutions: Using an employee to build a custom system.ORPurchasing a COTS time and attendance application and outsourcing custom development.
13 SCM – Supply Chain Management Task: Define a way that you can revamp or reinvent your café using supply chain technologies.Contact more supplier partnersDo more propaganda to attract more customerLeave customers strong impression to have more potential customers in the future
15 Groupware ReflectionWikispaces is a tool which provides free wikis for everyone.Users can interact with other users and upload their documents and files which can be viewed and changed by all the members.
17 Advantages & Disadvantages User can upload any document any time.User can make changes to any existing page.New pages are created easily just in one click.DisadvantagesEverything should be on main page, bad navigation (Recent Changes).Upload doesn’t work if the file is already open.While inserting an image sometimes you get as a link and sometimes as a display.