Presentation is loading. Please wait.

Presentation is loading. Please wait.

TELEKOM MALAYSIA BERHAD. 1. Background2. Overview of IPTV Service3. Overview of IPTV Platform4. Overview of Unicast & Multicast Traffic5. Overview of.

Similar presentations


Presentation on theme: "TELEKOM MALAYSIA BERHAD. 1. Background2. Overview of IPTV Service3. Overview of IPTV Platform4. Overview of Unicast & Multicast Traffic5. Overview of."— Presentation transcript:

1 TELEKOM MALAYSIA BERHAD

2 1. Background2. Overview of IPTV Service3. Overview of IPTV Platform4. Overview of Unicast & Multicast Traffic5. Overview of IPTV End 2 End Network6. Common IPTV STB & EPG Error Codes7. IPTV troubleshooting & Monitoring system PRESENTATION AGENDA

3

4 IPTV (Internet Protocol Television) is a system where a digital television services is delivered using the Internet protocol over a network 4 WHAT IS IPTV? IPTV services may be classified into three main groups: live television, with or without interactivity related to the current TV show; time-shifted television: catch-up TV (replays a TV show that was broadcast hours or days ago), start-over TV (replays the current TV show from its beginning); video on demand (VOD): browse a catalog of videos, not related to TV programming. IPTV service was launched on 24/3/2010 which is part of UniFi triple play.

5

6 2.1 TYPICAL CONSUMER UNIFI SET UP TM STB MAC Address = XX-XX-XX

7 1 Power indicator When the EC2108E STB is working, the indicator is in green.When the EC2108E STB is standby, the indicator is in red. 2 Link indicator When the EC2108E STB is properly connected to a network cable, the indicator is on.When the EC2108E STB is disconnected from a network cable, the indicator is off. 3 IR indicator When the EC2108E STB is receiving signals from the remote control, the indicator blinks. 4 LED MonitorThe working status of the EC2108E STB is displayed on the LED monitor. 2.2 Appearance of the EC2108E STB

8 Uncovered front panel of the EC2108E STB 5 MENUYou can press the key to access the main menu. 6 LEFT/RIGHTYou can press the keys to adjust volume, or move the cursor leftward or rightward on the EPG. 6 UP/DOWN You can press the keys to switch between channels, or move the cursor upward or downward on the EPG. 7 OKYou can press the key to confirm an operation. 2.2 Appearance of the EC2108E STB(cont)

9 1 RJ45It is the 10/100 Mbit/s Base-T Ethernet port. It is connected to a service providers Ethernet port on the wall or on an ADSL modem. 2Y, Pb, and PrThey are connected to the Y, Pb, and Pr input ports of a TV set. 3 CVBSIt is connected to the composite video input port of a TV set. Audio (R)It is the port for the output of the right-channel analog audio. Audio (L)It is the port for the output of the left-channel analog audio. 4S-VIDEOIt is connected to the S-Video input port of a TV set. 2.2 Appearance of the EC2108E STB(cont)

10 5S/PDIFIt is an optical S/PDIF output port. 6HDMIIt is an HDMI output port. 7USB It is a USB2.0 port. Special functions can be added through the USB 2.0 port to meet operation requirements. 8It is the power input port (12 V and 2 A DC). 9ON/OFFIt is the power switch. It is used to turn on or turn off the power. 10It is a USB 2.0 host port. 2.2 Appearance of the EC2108E STB(cont)

11 NameFunction 1 Power (Blue button) Shifts a TV set between a working state and the standby state. 2 Scan Studies the functions of the remote control of a TV set. 3 TV/AVShifts the video output of a TV set. 4 VOL-/VOL+Adjusts the volume of a TV set. 5 Power (Red button) Shifts the EC2108E STB between the working state and the standby state. 6 Live TVShortcut to the live TV function. 7 I-modeShortcut to the interactive function. 8 VOD Displays the EPG page of VOD programs. 9 MenuShortcut to the menu homepage. 10 InfoDisplays the information about the current program. 2.3 Remote Control

12 NameFunction 11 ExitExits the current page. 12 GuideShortcut to EPG. 13 I-II (Audio) Switches between audio channels or audio tracks. 14 (Sub)Provides subtitles for programs. 15/16 CH+/CH- Switches between channels. Moves the cursor upward or downward on the EPG. 17/18 VOL-/VOL+ Adjusts the volume. Moves the cursor leftward or rightward on the EPG. 19 OKConfirms an operation. 20Mutes or resumes the audio. 21 BACK Returns to the previous-level menu on the EPG. Quits the playback of a VOD program. Quits the playback of a live TV program. Returns to the live TV state when a subscriber is watching a TSTV program. 2.3 Remote Control (cont)

13 NameFunction 22 PgUp/PgDnGoes to the previous or next page. 23 REW Fast rewinds a VOD program. Fast rewinds a TVOD or TSTV program. Switches a live TV program to the time- shift mode. 24 FFW Fast forwards a VOD program. Fast forwards a TVOD program. Fast forwards a TSTV program. 25 Play/Pause In VOD mode: Press this button once to pause a playing VOD program. Press this button again to resume the program. In IPTV mode: Press this button once to switch a playing live TV program to the time-shift mode. Press this button again to play the time-shift program. Refer to the messages displayed on the TV screen. 2.3 Remote Control (cont)

14 NameFunction 26 RedStarts or stops PIP. GreenSwitches between PIP channels. YellowSwitches to the next PIP channel. Blue Switches to the previous PIP channel. 27 Numeric buttons Selects channels or enters digits and characters. 28 /HELPShortcut to Help. 29 #/TEXTSwitches between character input methods. 2.3 Remote Control (cont)

15 2.4 HyppTV OFFERING 15 LIVE TV Channels Free A. Local channels (12) Free-to-air 1.TV1 2.TV2 3.TV3 4.NTV7 5.8TV 6.TV9 7.TV Al-Hijrah Local 1.Bernama TV 2.Hikmah Radio 1.Hot FM 2.Fly FM 3.One FM 4.Dushh FM 5.Red FM 6.Suria FM FM 8.Capital FM B. International channels (7) DWTV Asia+ Channel News Asia Australia Network Euronews Travel Channel HD Luxe.TV HD Bloomberg TV Video on demand (VOD) Pay Per View Latest Movies 3 types of TVOD 1. Hollywood Latest 2. Malaysian Latest 3. Asian Latest Video on demand (VOD) SVOD / SOD / Free VOD 19 channels 1.Malaysian History 2.Play Games 3.Flight Info 4.Waktu Solat 5.TED.com 6.News Headlines 7.Ilham Bicara 8.The Making Of 9.Cinema Movie Trailers 10.TryMasak 11.Facebook 12.i-Contest 13.You Tube 14.B-Smart TV 1 15.Info Trafik 16.Dictionary.com 17.Weather Forecast 18.Horoscope Interactive Channels A. Subscription VOD(SVOD) Movies 1. Hollywood Package 2. Malaysian Package Knowledge 1. Knowledge-Nature Package Kids 1. Dino 2. Animasi 3. Galaxy Malaysian 1. Series – Malaysian Package 2. Series – Aksi Package B. Series On Demand (SOD) 1. Series-Hollywood Premiere 2. Series-Hollywood 3. Series-Asian C. Free VOD 1. Knowledge-BBC HD Package 2. Sport – Free View 3. News - Fokus Hari Ini LIVE TV Channels Premium Premium channels (36 ) BBC Knowledge BBC Lifestyle CBeebies STAR Chinese Movies 2 STAR Chinese Channel Channel [V] Taiwan Fashion TV HD MUTV Warner TV Screen RED BabyFirst TV iConcerts HD UTV Movies UTV Bindass Jaya Max Universal Channel HD SETI MNC International FOX Crime HD tvN HD Nat Geo Adventure HD Nat Geo Music Syfy HD SS Music Nick Jr. Al- Jazeera EMAS MTVN HD TVB 8 Trace Sports HD The Capital France 24 UTV Stars Outdoor Channel HD (New) KidsCo (New) EC Inspirasi (New) 1.New content launched in Dec 2012: [Premium channels] Outdoor Channel HD, KidsCo, and EC Inspirasi. 2. Summary: Channels (66 = 20HD + 46SD), Interactive (18), radio (8) and VOD (17). Top 5 channels 1.TV3 2.TV1 3.8TV 4.NTV7 5.TV2 Top 5 channels 1.TV3 2.TV1 3.8TV 4.NTV7 5.TV2

16 2.5 HyppTV Promo Package Now International (Channel 155) Now Mango (Channel 156) Now Hairun (Channel 157) SCM Legend (Channel 131) tvb8 (Channel 154) STAR Chinese Channel (Channel 150) Channel [V] Taiwan (Channel 152) Screen Red (Channel 180) SETI (Channel 153) HyppGold (Video On Demand) Now International (Channel 155) Now Mango (Channel 156) Now Hairun (Channel 157) SCM Legend (Channel 131) tvb8 (Channel 154) STAR Chinese Channel (Channel 150) Channel [V] Taiwan (Channel 152) Screen Red (Channel 180) SETI (Channel 153) HyppGold (Video On Demand) 1.. BBC Knowledge (Channel 141) 2. BBC Lifestyle (Channel 140) 3. CBeebies (Channel 130) 4. BabyFirst (Channel 131) 5. STAR Chinese Mov2 (Channel 151) 6. STAR Chinese Chl (Channel 150) 7. Channel [V] Taiwan (Channel 152) 8. Fashion TV HD (Channel 143) 9. iConcerts HD (Channel 146) 10. UTV Movies (Hindi) (Channel 191) 11. UTV Bindass (Hindi) (Channel 192) 12. Jaya Max (Tamil (Channel 190) 13. tvN HD (Channel 181) 14. EMAS (Channel 104) 15. SETI (Channel 153) 16. Nat Geo Music (Channel 147) 17. Nat Geo Adventure HD (Channel 148) 18. MNC International Chl (Channel 112) 19. MTV Live HD Channel 149) 20. Screen Red (Channel 180) 21. Warner TV (Channel 162) 22. Universal Channel HD (Channel 163) 23. Syfy HD (Channel 165) 24. Fox Crime HD (Channel 164) 25. Nick Jr. (Channel 132) 26. MUTV (Channel 170) 27. Al – Jazeera (Channel 126) 28. Trace Sports HD (Channel 171) 29. TVB 8 (Channel 154) 30. The Capital (Channel 127) 1.. BBC Knowledge (Channel 141) 2. BBC Lifestyle (Channel 140) 3. CBeebies (Channel 130) 4. BabyFirst (Channel 131) 5. STAR Chinese Mov2 (Channel 151) 6. STAR Chinese Chl (Channel 150) 7. Channel [V] Taiwan (Channel 152) 8. Fashion TV HD (Channel 143) 9. iConcerts HD (Channel 146) 10. UTV Movies (Hindi) (Channel 191) 11. UTV Bindass (Hindi) (Channel 192) 12. Jaya Max (Tamil (Channel 190) 13. tvN HD (Channel 181) 14. EMAS (Channel 104) 15. SETI (Channel 153) 16. Nat Geo Music (Channel 147) 17. Nat Geo Adventure HD (Channel 148) 18. MNC International Chl (Channel 112) 19. MTV Live HD Channel 149) 20. Screen Red (Channel 180) 21. Warner TV (Channel 162) 22. Universal Channel HD (Channel 163) 23. Syfy HD (Channel 165) 24. Fox Crime HD (Channel 164) 25. Nick Jr. (Channel 132) 26. MUTV (Channel 170) 27. Al – Jazeera (Channel 126) 28. Trace Sports HD (Channel 171) 29. TVB 8 (Channel 154) 30. The Capital (Channel 127)

17 2.6 HyppTV FEATURES & DESCRIPTION Main MenuFeaturesDescriptions Live TVTime Shift TV (TSTV) Catch UP Set Parental Lock Mosaic Search VODMy Bookmark Rating Search SettingProfile Information Profile Level

18 2.7 UNICAST AND MULTICAST OF IPTV SERVICE List of TSTV Channel = 25 channel 1. Channel News Asia; 2. Bernama TV; 3. Euronews; 4. Fashion TV; 5. Fashion TV HD; 6. Luxe.TV HD; 7. Travel Channel HD; 8. iConcerts HD; 9. UTV Movies; 10. UTV Bindass; 11. Jaya Max; 12. SETI; 13. MNC International; 14. Nat Geo Music; 15. Nat Geo Adventure HD; 16. Nick Jr.; 17. EMAS; 18. Al- Jazeera; 19. tvN HD; 20. SS Music; 21. MTV Live HD; 22. France 24; 23. Outdoor Channel HD; 24. UTV Stars; 25. EC Inspirasi List Of Catch Up TV = 24 channel 1. Bernama TV 2. Euronews 3. Fashion TV 4. Fashion TV HD 5. Luxe.TV HD 6. Travel Channel HD 7. iConcert HD 8. UTV Movies 9. UTV Bindass 10. Jaya Max 11. SETI ( you can only watch up to 3 Days back) 12. MNC International (you can only watch up to 24 hours back) 13. tvN HD (you can only watch up to 3 Days back) 14. Nick Jr. 15. EMAS 16. Al-Jazeera 17. SS Music 18. MTV Live HD 19. Nat Geo Music (you can only watch up to 3 Days back) 20. Nat Geo Adventure HD (you can only watch up to 3 Days back) 21. France Outdoor Channel HD (you can only watch up to 14 Days back) 23. UTV Stars (you can only watch up to 14 Days back) 24. EC Inspirasi (you can only watch up to 14 Days back)

19 users Total Subscriber users Current IPTV User STB online user Max = K VOD online user Max = 1.1 K Concurrent EPG Online Subscriber 20 HD : 8.5 Mbps x 20 = 170 Mbps 46 SD : 2.5 Mbps x 46 = 115 Mbps NVOD: 2.5 Mbps x 6 = 15 Mbps Total Multicast traffic = 380 Mbps Channel 2.8 IPTV CURRENT INFORMATION(as of Dec 2012)

20 2.9 Accessing the Configuration Page Use the remote control of the STB to enter #1397# and the password 8288 sequentially, the STB Configuration page appears.

21 2.9 Accessing the Configuration Page(Cont) Main menu for STB configuration

22 To save the changed settings, enter the password 3008 in the password text box, and then click Save. If the message "successful!" is displayed, it indicates that the changed settings have been successfully saved. If the message "password error!" is displayed, you need to enter the correct password and try to save the changed settings again Saving Settings

23 The EC2108E STB has three network access modes: Static IP DHCP PPPoE 2.11 Network Configuration

24 Use DHCP You need to set Interface,Speed of the network adapter of the STB, The default value is Auto Network Configuration (cont)

25 Use PPPoE: User name Password 2.11 Network Configuration (cont)

26 2.12 Browser Configuration Home Page: EPG Distributing Server (EDS) URL accessed during the startup authentication of the STB. Secondary home page:Backup EDS URL accessed during the startup authentication of the STB. Entry: The options are EPG, BTV. Locale: Retain the default value En(UK).

27

28 3.1 IPTV ARCHITECTURE OVERVIEW MCR-Media Control Room Encoder - device, circuit, transducer, software program, algorithm or person that converts information from one format or code to another, for the purposes of standardization, speed, secrecy, security, or saving space by shrinking size.

29 VHE CBJ VHE PUJ 2x10G 3.2 IPTV PLATFORM OVERVIEW Siebel Medicon NOVA

30 3.3 IPTV DATACENTER KELANA JAYA Ss 6, Petaling Jaya, Selangor 3°5'59"N 101°35'57"E CYBERJAYA (CENTRAL) TM IT Complex, 3300 Lingkaran Usahawan 1 Timur, Cyberjaya, Selangor Darul Ehsan Malaysia. 2°55'49"N 101°39'24"E EPG 11 units HMS 17 units USM 1 unit LAN Router/Switches 8 units Storage/Diskarray 4 units EPG 11 units HMS 17 units USM 1 unit LAN Router/Switches 8 units Storage/Diskarray 4 units EPG 11 units HMS 17 units USM 1 unit LAN Router/Switches 8 units Storage/Diskarray 4 units BMS 4 servers 2 databases 1 storage 2 load-balancers VAS 4 svrs ENCODER 70 x encoders 2 x matrix svr 2 x mosaic svr 1 x dataminer 2 load- balancers CA 16 servers 1 storage LAN Infra EPG 4 units EDS 4 units DHCP, NTP, NMS & OTHERS SYSTEM MODULES HMS 6 units USM 1 unit CMS 2 svrs USM - Universal Server Management HMS – HUAWEI Media Server EPG – Electronic Program Guide

31 3.4 MEM- MEDIA ENTITLEMENT MANAGEMENT MDN – Media Delivery Network MEM – Media Entitlement Management BMS – Business Management System CMS - Content Management System MRF – Media Relay Function EPG – Electronic Program Guide TVMS – TV Message System NMS – Network Management System VOD - Video On Demand VAS – Value Added Service CA - Conditional Access

32 3.5 MDN- MEDIA DELIVERY NETWORK

33 3.6 CA- IPTV CONDITIONAL ACCESS

34 3.7 BMS – BUSINESS MANAGEMENT SYSTEM

35 3.8 CMS- CONTENT MANAGEMENT SYSTEM

36 3.9 I2000 MONITORING SYSTEM

37 3.10 BTV SOURCE STREAM FLOW

38 3.11 VOD SOURCE STREAM FLOW

39

40 4.1 UNICAST VS MULTICAST High Bandwidth required between the video source and a number of end-users Video source make separate video streams for each recipient Reduced Bandwidth requirements between video source and multiple end- users Network devices (routers) makes copies of video stream for every recipient Unicast = one to one Multicast = one to many

41 4.2 UNICASTING Unicasting is the traditional way that packets are sent from a source to a single destination Each user who wants to view the video must make a request to the video source. The source needs to know the destination IP address of each user and must create IP packets addressed to each user. As the # of viewers increase, the load on the network increases Each viewer gets a custom tailored video stream which allows the video source to offer specialized features such as pause, rewind and fast-forward of video. Unicasting VOD Server

42 4.3 MULTICASTING Multicasting unlike Unicasting, puts the burden of creating streams for each user on that network devices (routers) rather than on the video source IP Packets are given special IP Addresses to be recognized by the network as Multicast. Multicast Address Range, Class D: to IP Multicast uses UDP (User Datagram Protocol) packets IGMP (Internet Group Management Protocol) controls access to Multicast streams User must request to Join and Leave Multicast streams (SPTS or MPTS) TM IPTV multicast IP range : xxx Multicasting

43

44 5.1 STB Starts Process NPE Juniper IP Core HOMEServiceAccess BackboneMSE/BRASAggregation BRAS MSE Metro-E PC SIP Phone STB RGONUSplitter OLT IPTV Central node IPTV Edge node MSE FE/RJ45 GPON/Fiber IPTV Media/Upgrade IPTV Signal IPTV Multicast IPTV Media IPTV Signal MSE EPE IPTV Gateway DHCP Server NPE BRAS MSE MSAN PC SIP Phone STB RGVDSL2 Modem FE/RJ45RJ11 DHCP Relay Trust Option82 Obtain IP using DHCP Insert Option 60 Insert Option 82 Allocate IP based on Option60/82

45 5.2 STB Upgrades Software Process NPE Juniper IP Core HOMEServiceAccess BackboneMSE/BRASAggregation BRAS MSE Metro-E PC SIP Phone STB RGONUSplitter OLT IPTV Central node IPTV Edge node MSE FE/RJ45 GPON/Fiber IPTV Media/Upgrade IPTV Signal IPTV Multicast MSAN PC SIP Phone STB RGVDSL2 Modem FE/RJ45RJ11 IPTV Media IPTV Signal MSE EPE IPTV Gateway Request the current version from upgrade-server Compare the upgrade servers version with STBs current version If need,download the software from upgrade-server,then update and finally reboot response the requesting from STB about the newer version If need,deliver the software to STB by newer version DHCP Server NE80E ME60 MSE

46 5.3 STB Browses EPG Process NPE Juniper IP Core HOMEServiceAccess BackboneAggregation BRAS MSE Metro-E PC SIP Phone STB RGONUSplitter OLT IPTV Central node IPTV Edge node MSE FE/RJ45 GPON/Fiber IPTV Media/Upgrade IPTV Signal IPTV Multicast MSAN PC SIP Phone STB RGVDSL2 Modem FE/RJ45RJ11 IPTV Media IPTV Signal MSE EPE IPTV Gateway Send a request to browse EPG Response the requested EPG browsing DHCP Server NE80E ME60 MSE MSE/BRAS EPG : Electronic Program Guide EDS : EPG Distribution System EDS

47 5.4 STB Accesses & Authenticates Process NPE Juniper IP Core HOMEServiceAccess BackboneMSE/BRASAggregation BRAS MSE Metro-E PC SIP Phone STB RGONUSplitter OLT IPTV Central node IPTV Edge node MSE FE/RJ45 GPON/Fiber IPTV Media/Upgrade IPTV Signal IPTV Multicast MSAN PC SIP Phone STB RGVDSL2 Modem FE/RJ45RJ11 IPTV Media IPTV Signal MSE EPE IPTV Gateway Request authentication from STB to IPTV signal system Request the EPG info form STB to EPG Response the requested authentication from STB Response the requested the EPG info form STB DHCP Server NE80E ME60 MSE EPG EDS EPG : Electronic Program Guide EDS : EPG Distribution System ACS : Access Control System ACS

48 5.5 User Plays VOD Program Process NPE Juniper IP Core HOMEServiceAccess BackboneMSE/BRASAggregation BRAS MSE Metro-E PC SIP Phone STB RGONUSplitter MSAN/OLT IPTV Central node IPTV Edge node MSE FE/RJ45 GPON/Fiber IPTV Media/Upgrade IPTV Signal IPTV Multicast MSAN/OLT PC SIP Phone STB RGVDSL2 Modem FE/RJ45RJ11 IPTV Media IPTV Signal MSE EPE IPTV Gateway Request to play VoD program using EPG Decode the media stream and display deliver the media stream from HMU to STB DHCP Server NE80E ME60 MSE EPG will response the STBs request, then dispatch the request in IPTV system, select a HMU to offer service signal media Such as: VoD BitRate size:2Mb RRS RRS : Request Routing Server

49 5.6 User Plays Live TV/NVOD Program Process NPE Juniper IP Core HOMEServiceAccess BackboneMSE/BRASAggregation BRAS MSE Metro-E PC SIP Phone STB RGONUSplitter MSAN/OLT IPTV Central node IPTV Edge node MSE FE/RJ45 GPON/Fiber IPTV Media/Upgrade IPTV Signal IPTV Multicast MSAN/OLT PC SIP Phone STB RGVDSL2 Modem FE/RJ45RJ11 IPTV Media IPTV Signal MSE EPE IPTV Gateway send multicast stream to the router, including program stream, EMM Browse EPG NE80E ME60 MSE EPG will response the STBs request, then check the authorization info based on the user, and return channel info Send IGMP join for V3 by IGMP Proxy Refresh group member table Forward multicast stream based on group member table Request to play BTV program using EPG Send IGMP join for V3 Decode the media stream and display Refresh group member table Send PIM join to source hop by hop in PIM-SSM Forward multicast stream based on group member table Transparentize IGMP join for V3 by IGMP-Snooping over VPLS Refresh group member table Forward multicast stream based on group member table IGMP join PIM join Multicast forwarding IGMP: Internet Group Management Protocol PIM : Protocol Independent Management

50 5.7 IPTV System Records TSTV Program Using Multicast Process NPE Juniper IP Core HOMEServiceAccess BackboneMSE/BRASAggregation BRAS MSE Metro-E PC SIP Phone STB RGONUSplitter MSAN/OLT IPTV Central node IPTV Edge node MSE FE/RJ45 GPON/Fiber IPTV Media/Upgrade IPTV Signal IPTV Multicast MSAN/OLT PC SIP Phone STB RGVDSL2 Modem FE/RJ45RJ11 IPTV Media IPTV Signal MSE EPE IPTV Gateway NE80E ME60 MSE Send multicast stream to router IGMP join/leave/query Multicast forwarding Send IGMP join to receive multicast stream for recording TSTV program Enable IGMP quirer Refresh group member table Forward multicast stream based on group member table Send PIM join and refresh group member table in PIM SSM Forward multicast stream based multicast routing table Such as: program Media_BitRate size:2Mb PIM join Send IGMP join to receive multicast stream for recording TSTV program

51 5.8 User Plays Interactive Channel (Youtube) Process 1 Gbps

52 5.9 typical pop site LLD 1 x 10GE MSE01.SKUMSE02.SKU

53

54 Symptom CategoryService/scope black screen hang and freeze (display satellite icon) All BTV Some BTV Some VoD Jerking and pixelizationAll BTV Some BTV HD program Channel change Channel leaveBTV Slow channel zappingBTV Slow EPG navigationEPG IPTV system issue Error CategoryError code Network error102xxx STB upgrade error103xxx CA client error105xxx STB not receive BTV106xxx EPG error108xxx System error901xxx Error CategoryError code STB video signal error104xxx User authentication error201xxx Product subscription error203xxx Product information error204xxx Self-Service error205xxx CA system error206xxx User operation error301xxx Network or IPTV system issue Some IPTV faults have error code and symptom, some ones only have symptom. IPTV faults can be caused by IPTV system, STB or network issue. 6.1 IPTV Error code and system overview

55 Page 55 STB Error does not just contain STB problem, it is composed by 5 sub- error code, each means a kind of service. Compared with EPG error code, STB error code concerns more basic services. The STB error code is classified by the first 3-digits number. ERROR CODERelative ServiceDescription 102xxxNetwork problem User can not access the IPTV platform 103xxxUpgrade problem Upgrade STB version error 104xxxVOD problem Play VOD service error 105xxxCA problem 108xxxWebpage problem Webpage access error 6.2 STB ERROR CODE

56 Display on TV(102004) 6.3 SAMPLE STB ERROR CODE (102XXX)

57 In the further version only VOD can appears If STB Pop up this error code VOD will be pixelization after playing 2 minutes. Page SAMPLE STB error code DISPLAY ON TV

58 EPG Error Code and STB Error Code are different, Main concern about EPG error code is regarding EPG operation and EPG server condition problem. For example: bookmark lock/unlock username/password, etc., Therefore these errors usually easy to locate and solve. EPG error codes can be categorized as EPG service operation and EPG service status Page 58 Error CodeCategoryDescription 20xxxxEPG service operation EPG service application problem 901xxxEPG service status EPG service status abnormal problem 6.5 EPG ERROR CODE (20XXXX & 901XXX)

59

60 7.1 IPTV Troubleshooting & Monitoring tools Capture STB MAC address BMS SQM system collects and analyzes the situation of quality and give the report to confirm and solve the problem System Quality Management (SQM) Alarm/Fault Management and Performance I2000 To Monitor Live TV Performance iQ/IVMS Monitoring CSI Topology system CSI

61 STEP1 CHECK LOCAL NETWORK STEP2 CHECK DHCP SERVER STEP3 PING GATEWAY STEP4 NTP SERVER STEP5 COMMUNICATION WITH PLATFORM SERVER STEP6 CHECK MULTICAST 7.2 – IPTV ONE-KEY-CHECK

62 Basic Function of One-Key Checking Tool One-Key Diagnostic Check Tool 1. Advise to retighten all cable and Reboot all CPE Step 1 Cable Test Step 2 DHCP Test Step 5 Central Site Test Step 6 Multicast Test With cable or not 1.Get IP address or not 2.Address conflict check Server in central site is reachable or not Step 3 Gateway Test Gateway is reachable or not Receive multicast stream or not 1. Reboot all CPE 2.Contact Tv Press #2684# STB Info Presentation MAC Address IPTV Account Number Version Number Access Mode IP Address IP Gateway Current Time Step 4 NTP Test NTP server is reachable or not 1. Reboot all CPE 2. Contact ANOC/HBC 7.3 ONE KEY CHECK DIAGNOSTIC TOOL,

63 THANK YOU


Download ppt "TELEKOM MALAYSIA BERHAD. 1. Background2. Overview of IPTV Service3. Overview of IPTV Platform4. Overview of Unicast & Multicast Traffic5. Overview of."

Similar presentations


Ads by Google