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INTRODUCTION TO TM IPTV

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1 INTRODUCTION TO TM IPTV
TELEKOM MALAYSIA BERHAD INTRODUCTION TO TM IPTV

2 PRESENTATION AGENDA 1. Background 2. Overview of IPTV Service
3. Overview of IPTV Platform 4. Overview of Unicast & Multicast Traffic 5. Overview of IPTV End 2 End Network 6. Common IPTV STB & EPG Error Codes 7. IPTV troubleshooting & Monitoring system

3 1.0 Background

4 52 WHAT IS IPTV? IPTV (Internet Protocol Television) is a system where a digital television services is delivered using the Internet protocol over a network IPTV services may be classified into three main groups: live television, with or without interactivity related to the current TV show; time-shifted television: catch-up TV (replays a TV show that was broadcast hours or days ago), start-over TV (replays the current TV show from its beginning); video on demand (VOD): browse a catalog of videos, not related to TV programming. IPTV service was launched on 24/3/2010 which is part of UniFi triple play.

5 2.0 Overview of tm iptv services

6 2.1 TYPICAL CONSUMER UNIFI SET UP
TM STB MAC Address = XX-XX-XX

7 2.2 Appearance of the EC2108E STB
1 Power indicator When the EC2108E STB is working, the indicator is in green.When the EC2108E STB is standby, the indicator is in red. 2 Link indicator When the EC2108E STB is properly connected to a network cable, the indicator is on.When the EC2108E STB is disconnected from a network cable, the indicator is off. 3 IR indicator When the EC2108E STB is receiving signals from the remote control, the indicator blinks. 4 LED Monitor The working status of the EC2108E STB is displayed on the LED monitor.

8 2.2 Appearance of the EC2108E STB(cont)
Uncovered front panel of the EC2108E STB 5 MENU You can press the key to access the main menu. 6 LEFT/RIGHT You can press the keys to adjust volume, or move the cursor leftward or rightward on the EPG. 6 UP/DOWN You can press the keys to switch between channels, or move the cursor upward or downward on the EPG. 7 OK You can press the key to confirm an operation.

9 2.2 Appearance of the EC2108E STB(cont)
RJ45 It is the 10/100 Mbit/s Base-T Ethernet port. It is connected to a service provider’s Ethernet port on the wall or on an ADSL modem. 2 Y, Pb, and Pr They are connected to the Y, Pb, and Pr input ports of a TV set. 3 CVBS It is connected to the composite video input port of a TV set. Audio (R) It is the port for the output of the right-channel analog audio. Audio (L) It is the port for the output of the left-channel analog audio. 4 S-VIDEO It is connected to the S-Video input port of a TV set.

10 2.2 Appearance of the EC2108E STB(cont)
5 S/PDIF It is an optical S/PDIF output port. 6 HDMI It is an HDMI output port. 7 USB It is a USB2.0 port. Special functions can be added through the USB 2.0 port to meet operation requirements. 8 It is the power input port (12 V and 2 A DC). 9 ON/OFF It is the power switch. It is used to turn on or turn off the power. 10 It is a USB 2.0 host port.

11 2.3 Remote Control Name Function 1 Power (Blue button)
Shifts a TV set between a working state and the standby state. 2 Scan Studies the functions of the remote control of a TV set. 3 TV/AV Shifts the video output of a TV set. 4 VOL-/VOL+ Adjusts the volume of a TV set. 5 Power (Red button) Shifts the EC2108E STB between the working state and the standby state. 6 Live TV Shortcut to the live TV function. 7 I-mode Shortcut to the interactive function. 8 VOD Displays the EPG page of VOD programs. 9 Menu Shortcut to the menu homepage. 10 Info Displays the information about the current program.

12 2.3 Remote Control (cont) Name Function 11 Exit
Exits the current page. 12 Guide Shortcut to EPG. 13 I-II (Audio) Switches between audio channels or audio tracks. (Sub) Provides subtitles for programs. 15/16 CH+/CH- Switches between channels. Moves the cursor upward or downward on the EPG. 17/18 VOL-/VOL+ Adjusts the volume. Moves the cursor leftward or rightward on the EPG. 19 OK Confirms an operation. 20 Mutes or resumes the audio. 21 BACK Returns to the previous-level menu on the EPG. Quits the playback of a VOD program. Quits the playback of a live TV program. Returns to the live TV state when a subscriber is watching a TSTV program.

13 2.3 Remote Control (cont) Name Function 22 PgUp/PgDn
Goes to the previous or next page. 23 REW Fast rewinds a VOD program. Fast rewinds a TVOD or TSTV program. Switches a live TV program to the time-shift mode. 24 FFW Fast forwards a VOD program. Fast forwards a TVOD program. Fast forwards a TSTV program. 25 Play/Pause In VOD mode: Press this button once to pause a playing VOD program. Press this button again to resume the program. In IPTV mode: Press this button once to switch a playing live TV program to the time-shift mode. Press this button again to play the time-shift program. Refer to the messages displayed on the TV screen.

14 2.3 Remote Control (cont) Name Function 26 Red Starts or stops PIP.
Green Switches between PIP channels. Yellow Switches to the next PIP channel. Blue Switches to the previous PIP channel. 27 Numeric buttons Selects channels or enters digits and characters. /HELP Shortcut to Help. 29 #/TEXT Switches between character input methods.

15 Pay Per View Latest Movies
2.4 HyppTV OFFERING LIVE TV Channels Free LIVE TV Channels Premium Video on demand (VOD) Pay Per View Latest Movies Video on demand (VOD) SVOD / SOD / Free VOD Interactive Channels Premium channels (36 ) BBC Knowledge BBC Lifestyle CBeebies STAR Chinese Movies 2 STAR Chinese Channel Channel [V] Taiwan Fashion TV HD MUTV Warner TV Screen RED BabyFirst TV iConcerts HD UTV Movies UTV Bindass Jaya Max Universal Channel HD SETI MNC International FOX Crime HD tvN HD Nat Geo Adventure HD Nat Geo Music Syfy HD SS Music Nick Jr. Al- Jazeera EMAS MTVN HD TVB 8 Trace Sports HD The Capital France 24 UTV Stars Outdoor Channel HD (New) KidsCo (New) EC Inspirasi (New) A. Subscription VOD(SVOD) Movies 1. Hollywood Package 2. Malaysian Package Knowledge 1. Knowledge-Nature Package Kids 1. Dino 2. Animasi 3. Galaxy Malaysian 1. Series – Malaysian Package 2. Series – Aksi Package B. Series On Demand (SOD) 1. Series-Hollywood Premiere 2. Series-Hollywood 3. Series-Asian C. Free VOD 1. Knowledge-BBC HD Package 2. Sport – Free View 3. News - Fokus Hari Ini A. Local channels (12) Free-to-air TV1 TV2 TV3 NTV7 8TV TV9 TV Al-Hijrah Local Bernama TV Hikmah Radio Hot FM Fly FM One FM Dushh FM Red FM Suria FM 988 FM Capital FM B. International channels (7) DWTV Asia+ Channel News Asia Australia Network Euronews Travel Channel HD Luxe.TV HD Bloomberg TV 3 types of TVOD 1. Hollywood Latest 2. Malaysian Latest 3. Asian Latest 19 channels Malaysian History Play Games Flight Info Waktu Solat TED.com News Headlines Ilham Bicara The Making Of Cinema Movie Trailers TryMasak Facebook i-Contest You Tube B-Smart TV 1 Info Trafik Dictionary.com Weather Forecast Horoscope Top 5 channels TV3 TV1 8TV NTV7 TV2 New content launched in Dec 2012: [Premium channels] Outdoor Channel HD, KidsCo, and EC Inspirasi. Summary: Channels (66 = 20HD + 46SD), Interactive (18), radio (8) and VOD (17).

16 Ruby Package 2.5 HyppTV Promo Package Platinum Package
1.. BBC Knowledge (Channel 141) 2. BBC Lifestyle (Channel 140) 3. CBeebies (Channel 130) 4. BabyFirst (Channel 131) 5. STAR Chinese Mov2 (Channel 151) 6. STAR Chinese Chl (Channel 150) 7. Channel [V] Taiwan (Channel 152) 8. Fashion TV HD (Channel 143) 9. iConcerts HD (Channel 146) 10. UTV Movies (Hindi) (Channel 191) 11. UTV Bindass (Hindi) (Channel 192) 12. Jaya Max (Tamil (Channel 190) 13. tvN HD (Channel 181) 14. EMAS (Channel 104) 15. SETI (Channel 153) 16. Nat Geo Music (Channel 147) 17. Nat Geo Adventure HD (Channel 148) 18. MNC International Chl (Channel 112) 19. MTV Live HD Channel 149) 20. Screen Red (Channel 180) 21. Warner TV (Channel 162) 22. Universal Channel HD (Channel 163) 23. Syfy HD (Channel 165) 24. Fox Crime HD (Channel 164) 25. Nick Jr. (Channel 132) 26. MUTV (Channel 170) 27. Al – Jazeera (Channel 126) 28. Trace Sports HD (Channel 171) 29. TVB 8 (Channel 154) 30. The Capital (Channel 127) Now International (Channel 155) Now Mango (Channel 156) Now Hairun (Channel 157) SCM Legend (Channel 131) tvb8 (Channel 154) STAR Chinese Channel (Channel 150) Channel [V] Taiwan (Channel 152) Screen Red (Channel 180) SETI (Channel 153) HyppGold (Video On Demand)

17 2.6 HyppTV FEATURES & DESCRIPTION
Main Menu Features Descriptions Live TV Time Shift TV (TSTV) Catch UP Set Parental Lock Mosaic Search VOD My Bookmark Rating Setting Profile Information Profile Level

18 2.7 UNICAST AND MULTICAST OF IPTV SERVICE
List of TSTV Channel = 25 channel 1. Channel News Asia; 2. Bernama TV; 3. Euronews; 4. Fashion TV; 5. Fashion TV HD; 6. Luxe.TV HD; 7. Travel Channel HD; 8. iConcerts HD; 9. UTV Movies; 10. UTV Bindass; 11. Jaya Max; 12. SETI; 13. MNC International; 14. Nat Geo Music; 15. Nat Geo Adventure HD; 16. Nick Jr.; 17. EMAS; 18. Al- Jazeera; 19. tvN HD; 20. SS Music; 21. MTV Live HD; 22. France 24; 23. Outdoor Channel HD; 24. UTV Stars; 25 . EC Inspirasi List Of Catch Up TV = 24 channel 1. Bernama TV 2. Euronews 3. Fashion TV 4. Fashion TV HD 5. Luxe.TV HD 6. Travel Channel HD 7. iConcert HD 8. UTV Movies 9. UTV Bindass 10 . Jaya Max 11. SETI ( you can only watch up to 3 Days back) MNC International (you can only watch up to 24 hours back) 13 . tvN HD (you can only watch up to 3 Days back) 14. Nick Jr EMAS Al-Jazeera 17. SS Music MTV Live HD 19. Nat Geo Music (you can only watch up to 3 Days back) Nat Geo Adventure HD (you can only watch up to 3 Days back) 21. France Outdoor Channel HD (you can only watch up to 14 Days back) 23. UTV Stars (you can only watch up to 14 Days back) 24. EC Inspirasi (you can only watch up to 14 Days back)

19 2.8 IPTV CURRENT INFORMATION(as of Dec 2012)
Total Subscriber users Current IPTV User users Concurrent EPG Online Subscriber STB online user Max = K VOD online user Max = 1.1 K Channel 20 HD : 8.5 Mbps x 20 = 170 Mbps 46 SD : 2.5 Mbps x 46 = 115 Mbps NVOD: 2.5 Mbps x 6 = 15 Mbps Total Multicast traffic = 380 Mbps

20 2.9 Accessing the Configuration Page
Use the remote control of the STB to enter #1397# and the password 8288 sequentially, the STB Configuration page appears.

21 2.9 Accessing the Configuration Page(Cont)
Main menu for STB configuration

22 2.10 Saving Settings To save the changed settings, enter the password 3008 in the password text box, and then click Save. If the message "successful!" is displayed, it indicates that the changed settings have been successfully saved. If the message "password error!" is displayed, you need to enter the correct password and try to save the changed settings again.

23 2.11 Network Configuration
The EC2108E STB has three network access modes: Static IP DHCP PPPoE

24 2.11 Network Configuration (cont)
Use DHCP You need to set Interface,Speed of the network adapter of the STB, The default value is Auto.

25 2.11 Network Configuration (cont)
Use PPPoE: User name Password

26 2.12 Browser Configuration
Home Page: EPG Distributing Server (EDS) URL accessed during the startup authentication of the STB. Secondary home page:Backup EDS URL accessed during the startup authentication of the STB. Entry: The options are EPG, BTV. Locale: Retain the default value En(UK).

27 3.0 Overview of tm iptv platform

28 3.1 IPTV ARCHITECTURE OVERVIEW
MCR-Media Control Room Encoder - device, circuit, transducer, software program, algorithm or person that converts information from one format or code to another, for the purposes of standardization, speed, secrecy, security, or saving space by shrinking size.

29 3.2 IPTV PLATFORM OVERVIEW
Siebel NOVA Medicon VHE PUJ VHE CBJ 2x10G 2x10G

30 DHCP, NTP, NMS & OTHERS SYSTEM MODULES
3.3 IPTV DATACENTER EPG 11 units HMS 17 units USM 1 unit LAN Router/Switches 8 units Storage/Diskarray 4 units KOMTAR TM Komtar Lebuh Teck Soon, 11400 George Town, Penang 5°24'56"N 100°19'47"E USM - Universal Server Management HMS – HUAWEI Media Server EPG – Electronic Program Guide KELANA JAYA Ss 6, 47100 Petaling Jaya, Selangor 3°5'59"N 101°35'57"E EPG 11 units HMS 17 units USM 1 unit LAN Router/Switches 8 units Storage/Diskarray 4 units EPG 11 units HMS 17 units USM 1 unit LAN Router/Switches 8 units Storage/Diskarray 4 units CYBERJAYA (CENTRAL) TM IT Complex, 3300 Lingkaran Usahawan 1 Timur, Cyberjaya, Selangor Darul Ehsan Malaysia. 2°55'49"N 101°39'24"E   BMS 4 servers 2 databases 1 storage 2 load-balancers VAS 4 svrs ENCODER 70 x encoders 2 x matrix svr 2 x mosaic svr 1 x dataminer CA 16 servers LAN Infra EPG 4 units EDS 4 units DHCP, NTP, NMS & OTHERS SYSTEM MODULES HMS 6 units USM 1 unit CMS 2 svrs SKUDAI Telekom Malaysia Skudai Exchange , Tm Jalan Skudai, 81300 Skuda 1°32'2"N 103°39'52"E

31 3.4 MEM- MEDIA ENTITLEMENT MANAGEMENT
MDN – Media Delivery Network MEM – Media Entitlement Management BMS – Business Management System CMS - Content Management System MRF – Media Relay Function EPG – Electronic Program Guide TVMS – TV Message System NMS – Network Management System VOD - Video On Demand VAS – Value Added Service CA - Conditional Access

32 3.5 MDN- MEDIA DELIVERY NETWORK

33 3.6 CA- IPTV CONDITIONAL ACCESS

34 3.7 BMS – BUSINESS MANAGEMENT SYSTEM

35 3.8 CMS- CONTENT MANAGEMENT SYSTEM

36 3.9 I2000 MONITORING SYSTEM

37 3.10 BTV SOURCE STREAM FLOW

38 3.11 VOD SOURCE STREAM FLOW

39 4.0 Overview of unicast and multicast traffic

40 4.1 UNICAST VS MULTICAST Unicast = one to one Multicast = one to many
High Bandwidth required between the video source and a number of end-users Video source make separate video streams for each recipient Reduced Bandwidth requirements between video source and multiple end-users Network devices (routers) makes copies of video stream for every recipient Unicast = one to one Multicast = one to many

41 4.2 UNICASTING Unicasting is the traditional way that packets are sent from a source to a single destination Each user who wants to view the video must make a request to the video source. The source needs to know the destination IP address of each user and must create IP packets addressed to each user. As the # of viewers increase, the load on the network increases Each viewer gets a custom tailored video stream which allows the video source to offer specialized features such as pause, rewind and fast-forward of video. VOD Server Unicasting

42 4.3 MULTICASTING Multicasting unlike Unicasting, puts the burden of creating streams for each user on that network devices (routers) rather than on the video source IP Packets are given special IP Addresses to be recognized by the network as Multicast. Multicast Address Range, Class D: to IP Multicast uses UDP (User Datagram Protocol) packets IGMP (Internet Group Management Protocol) controls access to Multicast streams User must request to Join and Leave Multicast streams (SPTS or MPTS) TM IPTV multicast IP range : xxx Multicasting

43 5.0 Overview of iptv end 2 end network

44 5.1 STB Starts Process Juniper Metro-E IP Core Obtain IP using DHCP
Insert Option 60 Insert Option 82 DHCP Relay Trust Option82 IPTV Signal Allocate IP based on Option60/82 IPTV Media IPTV Edge node MSAN PC SIP Phone STB RG VDSL2 Modem FE/RJ45 RJ11 BRAS IPTV Media/Upgrade NPE MSE MSE IPTV Gateway IPTV Signal Juniper IP Core Metro-E MSE IPTV Central node MSE IPTV Multicast SIP Phone BRAS STB GPON/Fiber EPE DHCP Server FE/RJ45 NPE MSE PC RG ONU Splitter OLT HOME Access Aggregation MSE/BRAS Backbone Service

45 5.2 STB Upgrades Software Process
IPTV Signal IPTV Media response the requesting from STB about the newer version If need ,deliver the software to STB by newer version Request the current version from upgrade-server Compare the upgrade server’s version with STB’s current version If need ,download the software from upgrade-server ,then update and finally reboot IPTV Edge node ME60 IPTV Media/Upgrade MSAN PC SIP Phone STB RG VDSL2 Modem FE/RJ45 RJ11 NE80E MSE MSE IPTV Gateway IPTV Signal Juniper IP Core Metro-E MSE IPTV Central node MSE IPTV Multicast SIP Phone BRAS STB GPON/Fiber EPE DHCP Server FE/RJ45 NPE MSE PC RG ONU Splitter OLT HOME Access Aggregation MSE/BRAS Backbone Service

46 5.3 STB Browses EPG Process
EPG : Electronic Program Guide EDS : EPG Distribution System IPTV Signal IPTV Media Response the requested EPG browsing Send a request to browse EPG IPTV Edge node ME60 IPTV Media/Upgrade MSAN PC SIP Phone STB RG VDSL2 Modem FE/RJ45 RJ11 NE80E MSE MSE IPTV Gateway IPTV Signal Juniper IP Core Metro-E MSE IPTV Central node MSE IPTV Multicast SIP Phone EDS BRAS STB GPON/Fiber EPE DHCP Server FE/RJ45 NPE MSE PC RG ONU Splitter OLT HOME Access Aggregation MSE/BRAS Backbone Service

47 5.4 STB Accesses & Authenticates Process
EPG : Electronic Program Guide EDS : EPG Distribution System ACS : Access Control System EPG IPTV Signal IPTV Media Response the requested authentication from STB Response the requested the EPG info form STB Request authentication from STB to IPTV signal system Request the EPG info form STB to EPG IPTV Edge node ME60 IPTV Media/Upgrade MSAN PC SIP Phone STB RG VDSL2 Modem FE/RJ45 RJ11 NE80E MSE MSE IPTV Gateway ACS IPTV Signal Juniper IP Core Metro-E MSE IPTV Central node MSE IPTV Multicast SIP Phone BRAS EDS STB GPON/Fiber EPE DHCP Server FE/RJ45 NPE MSE PC RG ONU Splitter OLT HOME Access Aggregation MSE/BRAS Backbone Service

48 5.5 User Plays VOD Program Process
RRS : Request Routing Server signal media IPTV Signal IPTV Media Request to play VoD program using EPG Decode the media stream and display deliver the media stream from HMU to STB IPTV Edge node ME60 IPTV Media/Upgrade MSAN/OLT PC SIP Phone STB RG VDSL2 Modem FE/RJ45 RJ11 NE80E MSE MSE IPTV Gateway RRS IPTV Signal Juniper IP Core Metro-E MSE IPTV Central node MSE IPTV Multicast SIP Phone BRAS STB EPG will response the STB’s request , then dispatch the request in IPTV system, select a HMU to offer service GPON/Fiber EPE DHCP Server FE/RJ45 NPE MSE PC RG ONU Splitter MSAN/OLT Such as: VoD BitRate size:2Mb HOME Access Aggregation MSE/BRAS Backbone Service

49 5.6 User Plays Live TV/NVOD Program Process
IGMP: Internet Group Management Protocol PIM : Protocol Independent Management Browse EPG IGMP join PIM join IPTV Signal Send IGMP join for V3 by IGMP Proxy Refresh group member table Forward multicast stream based on group member table Transparentize IGMP join for V3 by IGMP-Snooping over VPLS Refresh group member table Forward multicast stream based on group member table IPTV Media Multicast forwarding EPG will response the STB’s request , then check the authorization info based on the user, and return channel info IPTV Edge node Request to play BTV program using EPG Send IGMP join for V3 Decode the media stream and display ME60 IPTV Media/Upgrade MSAN/OLT PC SIP Phone STB RG VDSL2 Modem FE/RJ45 RJ11 NE80E MSE MSE IPTV Gateway IPTV Signal Juniper IP Core Metro-E MSE IPTV Central node MSE IPTV Multicast SIP Phone BRAS STB GPON/Fiber EPE send multicast stream to the router, including program stream, EMM FE/RJ45 Refresh group member table Send PIM join to source hop by hop in PIM-SSM Forward multicast stream based on group member table NPE MSE PC RG ONU Splitter MSAN/OLT HOME Access Aggregation MSE/BRAS Backbone Service

50 5.7 IPTV System Records TSTV Program Using Multicast Process
IGMP join/leave/query Enable IGMP quirer Refresh group member table Forward multicast stream based on group member table IPTV Signal Send IGMP join to receive multicast stream for recording TSTV program Multicast forwarding IPTV Media PIM join Send IGMP join to receive multicast stream for recording TSTV program Send PIM join and refresh group member table in PIM SSM Forward multicast stream based multicast routing table IPTV Edge node ME60 IPTV Media/Upgrade MSAN/OLT PC SIP Phone STB RG VDSL2 Modem FE/RJ45 RJ11 NE80E MSE MSE IPTV Gateway IPTV Signal Juniper IP Core Metro-E MSE IPTV Central node MSE IPTV Multicast SIP Phone BRAS STB GPON/Fiber EPE FE/RJ45 NPE MSE Send multicast stream to router PC RG ONU Splitter MSAN/OLT Such as: program Media_BitRate size:2Mb HOME Access Aggregation MSE/BRAS Backbone Service

51 5.8 User Plays Interactive Channel (Youtube) Process
1 Gbps 1 Gbps

52 5.9 typical pop site LLD MSE01.SKU MSE02.SKU 1 x 10GE 1 x 10GE

53 6.0 Common stb & epg error codes

54 6.1 IPTV Error code and system overview
Network or IPTV system issue Error Category Error code Network error 102xxx STB upgrade error 103xxx CA client error 105xxx STB not receive BTV 106xxx EPG error 108xxx System error 901xxx Symptom Category Service/scope black screen hang and freeze (display satellite icon) All BTV Some BTV Some VoD Jerking and pixelization HD program Channel change Channel leave BTV Slow channel zapping Slow EPG navigation EPG IPTV system issue Error Category Error code STB video signal error 104xxx User authentication error 201xxx Product subscription error 203xxx Product information error 204xxx Self-Service error 205xxx CA system error 206xxx User operation error 301xxx Some IPTV faults have error code and symptom, some ones only have symptom. IPTV faults can be caused by IPTV system, STB or network issue. 54

55 6.2 STB ERROR CODE STB Error does not just contain STB problem, it is composed by 5 sub-error code, each means a kind of service . Compared with EPG error code, STB error code concerns more basic services. The STB error code is classified by the first 3-digits number. ERROR CODE Relative Service Description 102xxx Network problem User can not access the IPTV platform 103xxx Upgrade problem Upgrade STB version error 104xxx VOD problem Play VOD service error 105xxx CA problem 108xxx Webpage problem Webpage access error Page 55

56 6.3 SAMPLE STB ERROR CODE (102XXX)
Display on TV(102004)

57 6.4 SAMPLE STB error code DISPLAY ON TV 105004
In the further version only VOD can appears If STB Pop up this error code VOD will be pixelization after playing 2 minutes. Page 57

58 6.5 EPG ERROR CODE (20XXXX & 901XXX)
EPG Error Code and STB Error Code are different, Main concern about EPG error code is regarding EPG operation and EPG server condition problem. For example: bookmark,lock/unlock,username/password, etc. , Therefore these errors usually easy to locate and solve. EPG error codes can be categorized as EPG service operation and EPG service status: Error Code Category Description 20xxxx EPG service operation EPG service application problem 901xxx EPG service status EPG service status abnormal problem Page 58

59 7.0 iptv Troubleshooting & monitoring tools

60 7.1 IPTV Troubleshooting & Monitoring tools
BMS Capture STB MAC address System Quality Management (SQM) SQM system collects and analyzes the situation of quality and give the report to confirm and solve the problem I2000 Alarm/Fault Management and Performance iQ/IVMS Monitoring To Monitor Live TV Performance CSI CSI Topology system

61 7.2 – IPTV ONE-KEY-CHECK STEP1:CHECK LOCAL NETWORK
STEP2: CHECK DHCP SERVER STEP3: PING GATEWAY STEP4: NTP SERVER STEP5: COMMUNICATION WITH PLATFORM SERVER STEP6:CHECK MULTICAST

62 Basic Function of One-Key Checking Tool
7.3 ONE KEY CHECK DIAGNOSTIC TOOL, One-Key Diagnostic Check Tool Basic Function of One-Key Checking Tool Step 1: Cable Test With cable or not 1. Advise to retighten all cable and Reboot all CPE Step 2: DHCP Test Get IP address or not Address conflict check 1. Reboot all CPE 2. Contact ANOC/HBC Press #2684# Step 3: Gateway Test Gateway is reachable or not Step 4: NTP Test NTP server is reachable or not 1. Reboot all CPE Contact Tv Ops @ Step 5: Central Site Test Server in central site is reachable or not Step 6: Multicast Test Receive multicast stream or not STB Info Presentation MAC Address, IPTV Account Number, Version Number, Access Mode, IP Address, IP Gateway, Current Time

63 THANK YOU


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