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CU Staff Training Teller Training Lending Training Collection Training IT Training And Much More.

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Presentation on theme: "CU Staff Training Teller Training Lending Training Collection Training IT Training And Much More."— Presentation transcript:

1 CU Staff Training Teller Training Lending Training Collection Training IT Training And Much More

2 CU Management Training Establishing Internal Control Employee Retention Understanding CU Financials Sexual Harassment Asset Liability Management Lending & Delinquency Control And Much More

3 CU Volunteer Training Board Training Strategic Planning Credit Committee Training Supervisory Committee Training And Much More

4 Other ICUT Programs Laugh Your Way To The CU Pre-Drafted Newsletter Articles Archived On-Line Classes Potential SEG Show And Much More

5 Join Today cuSchool.com Annual Membership Per CU $ Visit

6 Dont Miss Our Next Class Dos and Donts of Being a CU Teller Date: Tuesday March 16, 2010 Time: 3:30PM-4:45PM Eastern Standard Time Understanding Self-Employed Taxes FOR MAKING CREDIT DECISIONS Date: Tuesday April 13, 2010 Time: 3:30PM-4:45PM Eastern Standard Time

7 Todays Facilitator

8 Supervisory Committee Duties & Responsibilities Presented by ICUT Services Will begin in a few minutes………….

9 Housecleaning Items Detailed Outline Hold Verbal Questions Use the Chat Feature Polling PowerPoint Complete Class Survey Send Me an ??? Door Prize Winner

10 Todays Agenda Define Supervisory Committee Qualifications & Power Of Committee Duties & Responsibilities Internal Review Program Best Practices for CUs Internet Scams, Fraud, Identity Theft How To Manage The Committee Open Mic

11 What Is The Supervisory Committee? The Guard Dog or Watchful Eye The Audit Committee The committee that helps minimize the possibility of the credit union incurring any kind of loss.

12 How Does One Get On This Committee? Appointed by the Board Of Directors - 1 may serve as director - 1,2,or 3 year terms

13 Who Can Serve? Qualifications Member In Good Standing (Shares & Loans) Accounting Non Accounting Backgrounds Active & Cooperative Participant Commitment To CU

14 Structure Of Committee Committee Size (3-5) Positions On Committee Board Representation

15 What Power Does Committee Have? Access To All Records Can Call Special Membership Meetings Removal Of Officers, Directors & CC Members

16 Duties & Responsibilities Planning & Budgeting Meet Regularly Attend Board Meetings (?) Understand Financial Trends Understand The CUs Risks Surprise Cash Counts

17 Duties & Responsibilities Planning & Budgeting Meet Regularly Attend Board Meetings (?) Understand Financial Trends Understand The CUs Risks Surprise Cash Counts

18 Understanding Financial Trends Beginners: NAFCUNET.org / CUES.org / cuSchool.com Intermediate: NCUA.gov (5300) / CUNA.org (Research & Statistics) Advanced: ALM Reports, FPRs (NCUA.gov), Journal of Accountancy (COSO)

19 Duties & Responsibilities Planning & Budgeting Meet Regularly Attend Board Meetings (?) Understand Financial Trends Understand The CUs Risks Surprise Cash Counts

20 Understanding CU Risks Credit Risk Liquidity Risk Interest Rate Risk Compliance Risk Strategic Risk Transactional Risk Reputation Risk

21 Duties & Responsibilities Planning & Budgeting Meet Regularly Attend Board Meetings (?) Understand Financial Trends Understand The CUs Risks Surprise Cash Counts

22 Surprise Cash Counts Cash Count Audit Review As of_____________ Drawer #________ COINS: CHECKS: Pennies ________ ______________ ________ Nickels ________ ______________ ________ Dimes ________ ______________ ________ Quarters ________ ______________ ________ Halves ________ ______________ ________ Dollars ________ ______________ ________ CURRENCY: Ones ________ ______________ ________ Twos ________ ______________ ________ Fives ________ ______________ ________ Tens ________ ______________ ________ Twenties ________ ______________ ________ Fifties ________ ______________ ________ Hundreds ________ _____________ ________ Subtotal $ ________ Subtotal $________ Per Control $ ________ Per Control $________ Difference $ ________ Difference $________ I, ________________, owner of this drawer, certify that a member of the supervisory committee has counted all cash and checks in my possession as of ____________________. Signed___________________ Time & Date Name of Teller

23 Duties & Responsibilities Review Loan Files Evaluate Internal Control Account Verification Monitor Board Review Bank Reconcilements Work With Regulators & Follow-up Confirm Account Closures

24 Duties & Responsibilities Review Loan Files Evaluate Internal Control Account Verification Monitor Board Review Bank Reconcilements Work With Regulators & Follow-up Confirm Account Closures

25 Duties & Responsibilities Review Loan Files Evaluate Internal Control Account Verification Monitor Board Review Bank Reconcilements Work With Regulators & Follow-up Confirm Account Closures

26 Duties & Responsibilities Review Loan Files Evaluate Internal Control Account Verification Monitor Board Review Bank Reconcilements Work With Regulators & Follow-up Confirm Account Closures

27 Duties & Responsibilities Review Loan Files Evaluate Internal Control Account Verification Monitor Board Review Bank Reconcilements Work With Regulators & Follow-up Confirm Account Closures

28 Duties & Responsibilities Review Loan Files Evaluate Internal Control Account Verification Monitor Board Review Bank Reconcilements Work With Regulators & Follow-up Confirm Account Closures

29 Duties & Responsibilities Review Loan Files Evaluate Internal Control Account Verification Monitor Board Review Bank Reconcilements Work With Regulators & Follow-up Confirm Account Closures

30 Confirm Closed Accounts Dear Member: As a valued member that planned to closed your account at the credit union we hope that you had a positive experience that you found our services of value. In an effort to improve our services, we would appreciate it if you would take a few seconds to respond to the survey shown below: How long were you a member? ___________________________ Why did you close your account? __________________________ Would you ever join again? _____________________________ Did you know our policy is once a member, always a member?_____ Sincerely, Supervisory Committee

31 Duties & Responsibilities Plan Annual Audit & Follow-up Review Returned Mail Confirm Collection Accounts Confirm Death Claims Maintain Visibility

32 Duties & Responsibilities Plan Annual Audit & Follow-up Review Returned Mail Confirm Collection Accounts Confirm Death Claims Maintain Visibility

33 Confirm Collection Accounts Young & Young Law Firm 100 Best Way Nocandu, Nebraska Dear Mr. Young: On behalf of the supervisory committee for the ABC Federal Credit Union, I would like to confirm what credit union accounts have been forwarded to you for collection during the past twelve months. As part of our confirmation we would like to know the following information: ACCOUNT NAME DATE RECEIVED ORIGINAL LOAN BALANCE CURRENT BALANCE STATUS Again, we only need this information for accounts that you received between July 1, 20XX and the date of this letter. Please forward all responses to this request to: John Doe c/o ABC FCU 12 Wayward Road Nebraska City, Nebraska 08065

34 Duties & Responsibilities Plan Annual Audit & Follow-up Review Returned Mail Confirm Collection Accounts Confirm Death Claims Maintain Visibility

35 Confirm Death Claims CUNA Mutual Insurance P.O. Box 1084 Madison, WI ATTN: Death Claims Dear Claims Department: On behalf of the supervisory committee for the ABC Federal Credit Union, I would like to confirm what death claims have been presented to you for the credit union during the past twelve months. As part of our confirmation we would like to know the following information: CU EMPLOYEE SUBMITTING CLAIM MEMBER ACCOUNT NAME AMOUNT OF CLAIM DATE CLAIM WAS SUBMITTED STATUS Again, we only need this information for claims that you received between July 1, 20XX and the date of this letter. Please forward all responses to this request to: John Doe c/o ABC FCU 12 Wayward Road Nebraska City, Nebraska 08065

36 Duties & Responsibilities Plan Annual Audit & Follow-up Review Returned Mail Confirm Collection Accounts Confirm Death Claims Maintain Visibility

37 Internal Review Program The Supervisory Committee is the audit committee for the ABC Federal Credit Union. In that capacity, the committee will engage in regular activities that are intended to monitor the overall operation of the credit union. The structure of this committee will be compliant with the Federal Credit Union Act and the bylaws of the ABC Federal Credit Union. Accordingly, the committee will be responsible for the following:

38 Internal Review Program Report all committee activities to the board of directors Maintain minutes for all committee meetings. Annually review the internal controls Annually follow-up with Supervisory Committee audit findings Annually follow-up with NCUA examination findings Annually review the credit unions strategic business plan. Quarterly perform surprise cash counts. Quarterly perform verification of deposits in transit Quarterly perform a review of teller activity. Quarterly review negative share report. Quarterly review a sample of loan files for compliance. > Monthly to monitor board activity

39 Identity Theft (Ijacking) It is the use of another persons identification, credit, or other data that involves fraud or deception, and economic gain is realized in the name of the victim. Unlike fingerprints, that are unique to each individual, personal data, like social security numbers, bank accounts or credit card numbers, telephone calling card numbers and other valuable identifying data can be used.

40 Identity Theft On The Rise Recent reports put the numbers of ID Theft at 9.9 million per year… Insurance Journal January 2010 –5% of the adult population in America –Cost $50 billion annually. –1 out of 4 Americans fall victim to ID Theft. –1000 cases of ID Theft occur each day.

41 10 Most Risky Cities for Ijacking 1) San Francisco 2) Seattle 3) Denver 4) San Jose 5) San Diego 6) Atlanta 7) Salt Lake City 8) Las Vegas 9) Sacramento 10) Phoenix Sperlings Best Places

42 10 Least Risky Cities for Ijacking 41) Rochester 42) Providence 43) Cincinnati 44) Cleveland 45) Virginia Beach 46) New Orleans 47) Birmingham 48) Louisville 49) Buffalo 50) Pittsburgh Sperlings Best Places

43 Justices Limit Use of Identity Theft Law The Supreme Court on Monday rejected a favorite tool of prosecutors in immigration cases, ruling unanimously that a federal identity-theft law may not be used against many illegal workers who used false Social Security numbers to get jobs. ….. NY Times May 4, 2009

44 The Law Identity Theft and Assumption Deterrence Act of 1998 Gramm-Leach-Bliley Act (GLBA) requires that financial institutions have policies, procedures, and controls in place to prevent and detect fraudulent access to such information. Red Flag Rule

45 Best Practices For CUs Protect your member information. Verify new accounts with a Member Identification Program Verify and review address changes. Confirm old addresses or a simple callback to phone numbers on file. Carefully review loan documents and compare social security numbers, addresses and employer names on application and the credit report. Conduct a System Penetration Test.

46 Best Practices For CUs Train all staff on security and privacy protection. Policies should include steps to help victimized members. Conduct criminal and civil background checks before hiring employees. Dont use SS# as employee ID numbers on paychecks, time cards, staff badges, etc. Restrict system access to sensitive personal data to only those who need the information.

47 Best Practices For CUs Ensure proper disposal of sensitive information. Inform your members about business identity theft such as vandalized or mimicked Web sites. Educate your members that financial institutions do not contact members to request or verify security information. Consider software/hardware that regularly monitors the database to detect unusual financial patterns and activity.

48 Best Practices For CUs Have a written privacy policy, adequately communicate the policy and provide training. Lock up and limit access to personnel files. Provide a secure location for employees to store their purses, documents, briefcases, etc. at the workplace. Ensure that your vendors are protecting confidential employee data.

49 Internet Scams & Fraud Phishing/Pharming – Educate your members Age-targeted Scams – Youths and seniors Counterfeiting – Currency & Drafts Records/Systems Hijacking – Zombie Programs - designed to steal data, damage web sites, slow response time

50 Useful Resources NCUA Guide for Supervisory Committees NCUA Federal Credit Union Bylaws NCUA Rules & Regulations

51 Managing The Committee Work As Committee & Individually Delegate To Staff Outsource Plan

52 Planning Use The Entire Year Dont Try To Complete Everything At Once Have A Schedule (less than 30 min per month) Lets Look At A Sample Year

53 Month 1 - Appoint committee members to positions - Introduce Training Resources - Schedule Activity for the year

54 Month 2 - Cash Count Training - Elect one designee to review Accounting Checklist with management.

55 Month 3 - Report on accounting checklist - Elect one to confirm collection accounts - Elect one to confirm death claims

56 Month 4 - Report on collection accounts - Report on death claims - Elect one to coordinate collection of returned mail - Do surprise cash count(s)

57 Month 5 - Report on plans to collect returned mail - Report on cash count(s) - Meet with audit firm to discuss timing & scope

58 Month 6 - Report on audit plans - Attend or coordinate a HOW TO APPROVE A LOAN training program. - Elect one to review minutes

59 Month 7 - Report on training status - Report on board minutes (or activity) - Committee review of returned mail

60 Month 8 - Have management or audit firm train committee on bank reconcilements

61 Month 9 Committee Review Of Loan Files

62 Month 10 - Report On Loan File Review - Perform surprise cash count - Solicit audit bids or engage audit firm

63 Month 11 - Report on cash count - Report on audit plans - Attend educational workshop

64 Month 12 - Report on training - Review completed audit report and discuss corrective action with management.

65 Thank You - And the door prize winner is…


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