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ITS IT Consolidation Program Phase II Status Update September 2008.

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Presentation on theme: "ITS IT Consolidation Program Phase II Status Update September 2008."— Presentation transcript:

1 ITS IT Consolidation Program Phase II Status Update September 2008

2 IT Consolidation Program – Phase II Update | September Objectives of the IT Consolidation Program Strengthen agency focus on their core mission Improve security, service delivery and availability Upgrade IT infrastructure to meet minimum standards Reduce enterprise-wide infrastructure cost with economies of scale Reduce risk of failure for critical operations Overall business case for Phase II agencies developed based on a five year plan for operational support and funding. Individual agency cash flows developed reflecting before and after IT infrastructure consolidation costs.

3 IT Consolidation Program – Phase II Update | September Key Goal of Consolidation - Shared Services Model Redundancy Costly Lack of Standardization Business Focus Responsive Partners Pooled Experience Lean Flat Best Practice Independent of Business Common Support Economies of Scale Critical Mass of Skills Unresponsive No accountability Inflexible to Unique Requirements Remote From Users DecentralizedCentralized Shared Services

4 IT Consolidation Program – Phase II Update | September Five IT Infrastructure Areas included Network – Connects everybody together Data Center (Servers) – business applications, Web presence, file storage, recoverability Security – Protect technology and data Service Desk – single point of contact for problems or requests for ITS Services Desktop – helps customers with hardware and common software

5 IT Consolidation Program – Phase II Update | September Agencies in IT Consolidation Phase II North Carolina Industrial Commission (NCIC) Office of Administrative Hearings (OAH) Department of Cultural Resources (DCR) Department of Juvenile Justice and Delinquency Prevention (DJJDP) Alcoholic Beverage Control Commission (ABC) Commission of Banks (COB) Department of Commerce Office of State Controller (OSC)

6 IT Consolidation Program – Phase II Update | September 20086

7 Cultural Resources Commerce / ABC / COB IT Consolidation Implementation Roadmap Juvenile Justice and Delinquency Prevention Office of State Controller 4th quarter October 1st quarter January 2nd quarter April 3rd quarter July 4th quarter October Industrial Commission October 1 – January 31 February 1 – October 31 March 1 – December 31 Sept 15 – Dec 31 October 1 – December 31 Org Service Desk Service Desk Service Desk Service Desk Service Desk Office of Admin Hearings Desktop

8 IT Consolidation Program – Phase II Update | September Concurrent tracks during Implementation Phase

9 IT Consolidation Program – Phase II Update | September Overall Status – September 2008 Four agencies now under ITS management: -Industrial Commission -Office of Administrative Hearings -Department of Cultural Resources -Department of Juvenile Justice and Delinquency Prevention Three agencies currently active in the Consolidation process: -Alcoholic Beverage Control Commission -Commission of Banks -Department of Commerce One agency to start October 1: -Office of State Controller

10 IT Consolidation Program – Phase II Update | September Phase II Desktop Metrics to Date Desktops under management – 2290 Desktops in progress – 1989 Laptops encrypted / in process of encryption – 946 PCs replaced / being replaced – 519 Staff transferred to ITS – 19 Numbers exclude Office of State Controller (starts 10/1/08)

11 IT Consolidation Program – Phase II Update | September Phase II Hosting Metrics to Date Beginning server count – 208 Servers eliminated – 59 -Achieved by combining / consolidating like functions together Ending server count – 149 -Server count including physical boxes and VM instances Server count reduction percentage (incl. VM instances) – 28% Number of servers converted / being converted to VM instances – 90 -Eliminates an additional 90 physical servers -Total physical servers being powered down – = 149 Number of physical servers replaced / being replaced – 33 Servers moved / being moved to the ITS Data Centers – 109 Number of servers outside the ITS Data Centers reduced from 208 to 40 Applications upgraded during the Consolidation process – 5 Staff transferred to ITS – 5 Expenses running favorable to budget Note: Numbers included for Commerce & OSC on this slide are estimates.

12 IT Consolidation Program – Phase II Update | September Phase II Network Metrics to Date Switches put under management to date – 318 Switches replaced to date – 92 Routers needing replacement - 0 Firewalls put under management to date – 118 Locations put under management to date – 158 Locations requiring cable and/or environmental work – 67 WAN circuits converted to ITS-managed circuits – 41 WAN bandwidth upgrades implemented to-date – 4 Staff transferred to ITS – 3 Numbers will be updated as work at COB, Commerce, and OSC completes

13 IT Consolidation Program – Phase II Update | September Phase II Service Desk Metrics to Date Agency customers loaded into Remedy – 3585 Agency site locations loaded into Remedy – 429 -Many more than originally estimated Average monthly ticket volumes for the first 4 agencies combined – 874 Staff transferred to ITS – 2 Includes the four agencies now under ITS management Note: Remedy is the application used by the ITS Service Desk.

14 IT Consolidation Program – Phase II Update | September Value delivered beyond the obvious Consolidation metrics… Brought one Commission under the ESAP security model Provided Programming support for one Commission to upgrade 2 major applications to current technology SSL added to the main Applications portfolio for one agency File servers in two agencies encrypted with IPSEC Eliminated need for on-going PIX firewall infrastructure in one agency Brought numerous remote locations in multiple agencies under ITS WAN management & ESAP security Assisted one agency in relocating 4 existing buildings into one new consolidated building Optimized LAN and server configurations to improve performance and availability in multiple agencies Implemented Enterprise-level laptop encryption Implemented Enterprise-level Anti-Virus management Implemented WAN bandwidth upgrades in 3 agencies to lower saturation levels and improve response time Eliminated the power, cooling, floor space, and physical maintenance of 149 servers through consolidation and virtualization

15 IT Consolidation Program – Phase II Update | September Lessons learned in Phase II Communication at all levels is paramount to success, due to the number of people and groups across ITS and the agency involved. The focus of the ITS teams early-on was the creation of repeatable, scalable processes. This slowed progress at first, but is paying dividends now. While processes are repeatable, each agency business is unique and will require some level of customization. Defining the end of Consolidation requires: -Definition of the ultimate end-state for each service (Desktop, Hosting, etc.) -Definition of acceptable – deviation from installed standard vs. end-state standard -Automatically defines post-consolidation work needed to achieve end-state Coordinated teamwork between the Agency and ITS is required for success. Committed Senior Management support cannot be over-emphasized. Surprises will be uncovered, regardless of the amount of detailed discovery performed up-front. Must be allowed for in time and cost forecasts. Implementations must be planned functionally vs. piecemeal to ensure business continuity is maintained across the implementation timeline.

16 IT Consolidation Program – Phase II Update | September Questions For questions or comments contact: Jack Markle – Office of Information Technology Services -(919) John Leskovec – Office of State Budget Management -(919)


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