1i.H.E.L.P. interactive Halcyon Electronic Learning Program® A complete, interactive training CD for using Halcyon instruments to testcommunications circuits.
2What is i.H.E.L.P.®? Interactive CD for technician laptop PC Server-based version equips entire workforceWeb-site based, 100% self-contained (no external links)Viewable with any browserExpert step x step instructionsCovers all current model Halcyon test setsOver 200 Specific Circuit Tests Detailed
3Why is i.H.E.L.P.® needed? Mass retirements of veteran technicians Blending of POTS & Special Services workgroupsNeed to quickly equip younger techniciansManagement (Supervisor) reassignmentsKnowledge is required for dozens of service/transportsStocks of good, usable test sets sit idle- stranded investmentQuickly equip extra resources for natural disastersTechs need simple “button-mashing” instructionsUnified support information improves productivity
5Test Locations Covered: MDF/PDF (also Switch Prompt commands for ISDN)DSXNID/NIUCPE
6Tutorials based on Tech Notes from a Telephone Engineer®, “Fast Tutorials for Time-Challenged Technicians®”Tutorials focus on “need to know” details such as:Service/Transport DescriptionAssociated EquipmentDelivery Configurations (topology)Demarcation Points/DevicesDelivery Parameters (expected test results)Commissioning & Troubleshooting Processes
7Additional Topics Covered: Loop Calculation & DesignRegistered Jack/interface pin assignmentsRegistered Jack/interface by Circuit TypeQualification Criteria of Copper Pairs for Services/TransportsIdentifying Faults on Cable Pairs & Station WiringTest Set Selection Matrix (pick list by service/transport)Station Wiring GuidelinesNoise MitigationSpecific setup instructions by: service/transport, test set and test location
8Sample Screens:From the HOME screen, technicians are merely a click away fromtutorials, job aides and STEP x STEP testing instructions for over200 specific circuit tests
9Sample Screens:Technicians can view jack wiring diagrams by clicking on jack numberor circuit type
10Sample Screens:Every circuit type includes a short tutorial, providing the technicianwith exactly what they need to know to test the circuit (and no more).
11Sample Screens:Every tutorial includes drawings depicting typical circuit configuration,Identifying all accessible test points.
12Sample Screens:The basic capabilities are identified for each model test set, allowingtechnician or supervisors to select the proper unit.
13Sample Screens:Every type of potential copper pair fault is identified and explained
14Sample Screens:Every required test process for “acceptance testing” copper pairs is depictedand explained, including list of required equipment
15Sample Screens:Technicians and engineers can choose to automatically calculate loopparameters, or perform manual calculations.
16Sample Screens: Automatically calculate Loop Loss, Loop Resistance In this example, the technicianentered 10,300 feet of 24 gauge,buried cable for calculatingloss, slope and resistance.Loop 1,004 HZ = 4.70 dBLoop Resistance = OhmsGain Slope = 2.3 dB 2,800 HzMinus 1,004 Hz- also calledCircuit Roll-off)
17Sample Screens:The extensive, yet easy-to-read Loop Design Tutorial is a big plus for supervisors,engineers and support staff
18Sample Screens: Formulas and examples for manually calculating Loop Resistance and Loop Loss
19Sample Screens:Pictures are displayed for all test sets, with specificPower Supply information.
20Sample Screens:Complete, STEP x STEP instruction for circuit testing (button mashing and test cord connections) for over 200 specific circuit tests
21Sample Screens:The TDR tutorial is especially helpful for locating split pairs and bridgetaps(bridgetaps fully explained in the “Qualifying Cable Pairs for Services” section)
22Additional Benefits: CD scratch/crack protection CD’s may be returned for new for small shipping/handling feeUpgrades to future revisionsCD’s may be returned for upgrades to newer versions for S&H fee(future versions of same Volume/edition)Buyers receive discounts on other current and future dB Levels products
23Other dB Levels, Inc. current and future products include: i.H.E.L.P (covers non-Government versions of Halcyon test sets)i.H.E.L.P. GOV (covers US Government versions of Halcyon test sets)Virtual Help Desk for Modern Telecom TechniciansVolume 1- POTS Dialtone through T1Includes all of i.H.E.L.P, but covers nearly all legacy and moderntest sets, including ISDN PRI for test set and5ESS/DMS100 switch commands, and also DSL services.Volume 2- DS3 through OC192 & GigEVolume 3- LTEVolume 4- Wireless/Cellular Testing
24i.H.E.L.P.® is a product of:Telecom Industry Test Solutions since 1975Master Distributor: TesCom, IncNortheast USA Sales: Tele-Concepts, Inc. - Edd LemoineCanada Sales: TestworX - David Holmes