Presentation on theme: "Cambridge Nationals R001 Revision Guide – June 2014."— Presentation transcript:
1Cambridge NationalsR001 Revision Guide – June 2014
2Information for Learners mrchapmanit.comInformation for LearnersMany employees work remotely from their main office with their daily routine organised for them by a manager. This manager will be responsible for scheduling the work of each employee so that the needs of the customer are best met. (Scenario 1)Customer feedback is a useful method of gauging the effectiveness of employees. (Scenario 2)
3mrchapmanit.comScenario 1Cable Ties Ltd is a company that specialises in installing and maintaining cable television systems. The company employs seven Cable Technicians and provides each of them with a smartphone to help them complete their work. Each Cable Technician is required to sign an Acceptable Use Policy (AUP) before they are issued with their smartphone. As part of this AUP, each technician has to agree not to download any Apps other than those included with the smartphone when it is issued.At the end of each day, Jackie, the Office Controller, looks at all the jobs that have been booked and creates a work schedule for the next day for each technician. These work schedules are then remotely synchronised with the technicians’ smartphones.At the start of the day, and when a job is completed, each technician contacts the next customer on their schedule to confirm that the planned visit is still convenient.Cable Ties Ltd has some ‘priority’ customers. A call from a ‘priority’ customer must be dealt with within four hours of being received. When such a call is received, Jackie will make any necessary changes to work schedules for the day. Updated work schedules are then sent remotely to the smartphones of any Cable Technicians affected by the change.
4mrchapmanit.comScenario 2Jackie, the office controller, wants to collect feedback from customers. She is not sure whether to ask customers to fill in a paper-based form while the technician is at their premises or to ask them to give feedback online after the technician’s visit. Jackie knows that whichever method she chooses, she will receive a lot of feedback. She would like to be able to link the feedback from each customer to the job to which it refers.Marcus has just started working for Cable Ties Ltd as a Cable Technician and his work is being monitored for his first four weeks. When he completes a job, he has to send an SMS message to Jackie, with the word ‘Done’ and the job reference. This information is then used to monitor the time that Marcus takes to complete each job.
5mrchapmanit.comPreparationIn order to prepare for the examination, you should find out the features of smartphones and how these can be used to support the day-to-day work of a travelling technician.This should include:the use of wired and wireless technology to transfer information to portable devices and the benefits and drawbacks of doing sohow information and data can be stored on portable devicespossible drawbacks of providing technicians with smartphones.
6You should also research into: mrchapmanit.comYou should also research into:legal and moral restrictions on the use of personal and other datamethods by which personal data can be protectedmethods of storing data and information that is no longer required for day-to-day usemethods of tracking the work of travelling techniciansmethods of collecting and using data about customer satisfactionthe impact of the use of ICT on the efficiency of businesses.
7LO1 Input, Output & Storage mrchapmanit.comLO1 Input, Output & StorageInput Devices (keyboard, mouse, microphone)Output Devices (monitor, speakers, printer)Storage Devices (hard drive, flash drive)A ‘USB’ is not any of the above – you probably mean a flash drive – and that’s storage, not input or output
9LO1 Smartphones Features mrchapmanit.comLO1 SmartphonesFeaturesRelate features specifically to day to day work of a travelling technicianAppsDiary software, Syncing with officeMethods of communicationSMS, Calls,Advantages & Disadvantages of giving technicians smartphones
11LO1 Monitoring Employees mrchapmanit.comLO1 Monitoring EmployeesUsing GPS location trackingMonitoring internet use and comminicatonsGPS and Sat Nav are not the same thing!
12LO2 Data Storage File formats: Date storage technologies mrchapmanit.comLO2 Data StorageFile formats:Proprietary formats: .doc, .xls, .ppt, .fla, .wma, .aacOpen formats: .rft, .pdf, .csv, .exe, .txt, .mp3, .wavDate storage technologiesLocal and removabe mediaRemote storage (offsite storage, cloud storage)
13LO2 Security Security measures to be taken when storing data: mrchapmanit.comLO2 SecuritySecurity measures to be taken when storing data:Network/Computer SecurityUsernames/PasswordsAccess rights/permissionsDocument SecurityPasswordsOther ways to restrict access to or editing of contentHow and why data is encryptedPhysical security to prevent loss of data/devices (e.g. locked doors)
14LO2 Connectivity Be able to give definitions and uses of each: Wired: mrchapmanit.comLO2 ConnectivityBe able to give definitions and uses of each:Wired:USB, Firewire, Ethernet, HDMIWireless:Wifi, Bluetooth, Infrared
15LO2 Connectivity Be able to state the benefits and drawbacks of: Wired connectionsWireless connectionsA benefit is a good feature or an advantage.A drawback is a bad feature of a disadvantage.If you’re asked about implications, you need to look at the benefits and the drawbacks
16LO2 Connectivity Mobile data transmission – 3G & 4G mrchapmanit.comLO2 ConnectivityMobile data transmission – 3G & 4GRemote methods – , Internet, Cloud, P2PSecurity methods – data encryptionHow the following impacts choice of method:File size, transfer speed, future-proofing, data security, user needsFactors effecting transfer speed:Bandwidth, router, technology
17mrchapmanit.comLO2 ConnectivityFactors affecting the appropriate optimisation of electronic files (e.g. download speeds, quality of product)How to connect a computing device to an existing wireless network:Network name – SSIDUse of security keysFirewalls for public and private networks
18LO2 Data Capture Methods mrchapmanit.comLO2 Data Capture MethodsOnline & Paper-Based FormsAutomated Data Capture: control system sensors, barcode readers, RFID, NFCHow can following factors affect choice of method:Nature of information to be collected, cost, availability, ease of use, data security
19LO2 Data Capture Methods mrchapmanit.comLO2 Data Capture MethodsHow to design data capture forms to obtain specific informationHow to code information for use in spreadsheet or databaseData validation methods
20LO2 Storing Data How to use backup and recovery systems: mrchapmanit.comLO2 Storing DataHow to use backup and recovery systems:Data storage media, backup frequency, archiving, automated vs manual systemsHow the following factors can affect the choice of method:Cost, ease of use, availability, data security
21LO3 Diary Management (DMS) mrchapmanit.comLO3 Diary Management (DMS)What is DMS?What can DMS do?Appointments, reminders, syncingHow is DMS accessed?Mobile app/cloudClosed/open – Access Rights
23LO3 & LO4 Smartphone Drawbacks mrchapmanit.comLO3 & LO4 Smartphone DrawbacksMoral and ethical issues:Use and abuse of personal and private dataCyberbullyingMonitoring individuals
24LO3 & LO4 Smartphone Drawbacks mrchapmanit.comLO3 & LO4 Smartphone DrawbacksImplications and consequences for organisations of data loss:Legal implicationsImpact on customerImpact on employeesImpact on organisation
25LO4 Legislation Computer Misuse Act Health and Safety at Work Act mrchapmanit.comLO4 LegislationComputer Misuse ActHealth and Safety at Work ActData Protection ActCopyright, Designs and Patents Act
26LO4 Monitoring Individuals mrchapmanit.comLO4 Monitoring IndividualsCCTVSwipe or RFID cardsKey loggingMobile phone triangulationCookiesCall monitoring / recordingElectronic consumer surveillance (loyalty cards)
27LO4 Acceptable Use Policies mrchapmanit.comLO4 Acceptable Use PoliciesWhat are they?What might they include?Relate to legal, moral and ethical