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Ruamrudee International School Parent Survey 2010 Final Report 20 December 2010.

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Presentation on theme: "Ruamrudee International School Parent Survey 2010 Final Report 20 December 2010."— Presentation transcript:

1 Ruamrudee International School Parent Survey 2010 Final Report 20 December 2010

2 Survey Overview

3 RIS Parent Survey - Overview The RIS Parent Survey 2010 was fielded using a web-based online survey data collection system. All RIS parents with unique addresses were invited to participate. A total of 1488 parents were sent invitations to participate. Parents could select either Thai or English as the language of the questionnaire. The survey was open to respondents for 18 days from 12 to 29 November 2010 A total of 340 parents completed the survey - a response rate of 23%, somewhat lower than the average seen for other parent surveys conducted in the past. About half (173) completed the Thai version and 167 the English version. A total of 97 questions were asked as follows: 54 - Satisfaction questions on a 5 point satisfaction scale 1 - Meeting of Expectations question on a 5 point expectation scale 5 - Communications Effectiveness questions 20 - Perceptions of RIS questions on a 4 point agreement scale 10 - Open ended questions for Satisfaction, Improvements & Suggestions 7 - Demographic/Other Average completion time was 21 minutes. 3 - RIS Parent Survey

4 RIS Parent Survey – About the Report Some words have been shortened in order to make for easier viewing of the report: ES = Elementary School, MS = Middle School, HS = High School Our judgments and comments within this report are based primarily on the analysis of data and responses from RIS parents. Responses to the RIS Parent Survey do not provide definitive answers nor specific solutions to school issues. However, they do offer valuable insights, from the point of view of the parents of RIS students, and some concrete starting points for addressing school policies and practices. In some charts, the percentages do not add up to exactly 100% due to number rounding. Unsure /Dont Know responses are removed from the base for calculating percentages. For most attribute measurements there is limited differentiation of opinion amongst the three parental sub-groups ES Parents, MS Parents and HS Parents. The same applies to subgroups based on Nationality, Parent type, and RIS employment status. Selected instances where significant differences exist are presented in the Detailed Findings. All open ended verbatim responses were provided in a separate document. 4 - RIS Parent Survey

5 Key Findings and Conclusions

6 Overall Satisfaction: A large majority (95%) of parents range from satisfied to extremely satisfied with RIS. Expectations: All three schools, Elementary, Middle and High Schools, have met or exceeded the expectations of a majority of parents. However 18% of High School parents found the overall education and experience provided to their child as below expectations. Overall Satisfaction by Area: Parents provided feedback on five broad areas of RIS with results as follows: 1.Academic Education: Relatively outstanding results with high levels of satisfaction amongst parents and low levels of dissatisfaction. 2.Teaching Staff: The second highest rated area with dissatisfaction levels at just 9%. 3.School Facilities: Rated similarly to Teaching Staff. 4.School Culture & Environment: Rated marginally higher than Administration with 13% of parents dissatisfied. 5.School Administration: With the highest levels of dissatisfaction (15%), this was the lowest rated area for RIS. 6 - RIS Parent Survey

7 Key Findings and Conclusions 1.Academic Education: Of the 13 rated attributes, ranked by top two box ratings (Very to Extremely Satisfied), Mathematics, Humanities and Combined Science are rated highest. The most dissatisfaction was with IT Curriculum, Physical Education and Field Trips. 2.Teaching Staff: Of the 8 rated attributes, ranked by top two box ratings, Updates on your childs progress in class is rated highest. The most dissatisfaction was with Appropriateness of homework your child receives. 3.School Facilities: Of the 11 rated attributes, ranked by top two box ratings, Quality of Library facilities is rated highest. All attributes related to school food received very high levels of dissatisfaction (particularly that menu items are changed regularly). 4.School Culture & Environment: Of the 6 rated attributes, ranked by top two box ratings, use of English as the formal instructional/academic language is rated highest. However, it is notable how polarized parents are on the use of English on RIS campus for informal social communication language, which receives the most dissatisfaction. 5.School Administration: Of the 10 rated attributes, Access to and helpfulness of school admissions & testing staff and the Principal are rated highest. High levels of dissatisfaction were expressed for Transparency of the schools decision-making processes and the Appropriateness of decisions for future direction of the school. 7 - RIS Parent Survey

8 Key Findings and Conclusions School Image: Of the 20 rated image attributes, most parents agree that RIS develops and enhances academic achievement (94%), and over 90% agree RIS offers the appropriate experience & environment for Elementary School and High School students. Over half of parents disagree that RIS is a school that has a good international feel and that RIS is a school with an appropriate diversity of different student nationalities. Communications Effectiveness: The most effective means of communicating with parents is SMS to mobile phones (73%) followed by (65%) as the second most effective method. Reasons for Selecting RIS: Good reputation (57%) and good academic record (51%) were cited by a majority of parents as reasons for selecting RIS for their children. RISs reputation for English instruction (46%) and its location (44%) are also important factors. Amongst parents of Elementary school students, location (62%) is the number one reason for choosing RIS for their child. Readership: Over half of RIS parents (53%) are regular readers of the Bangkok Post which has over twice the readership of the Nation (23%).Thai publications Manager and Praew are regularly read by 23% and 20% of parents respectively. 8 - RIS Parent Survey

9 Key Findings and Conclusions Through quadrant analysis the area identified as the highest priority for action is School Administration which has the lowest satisfaction ratings of the five measured areas and the highest impact on parents overall satisfaction. The second priority area is School Culture and Environment. Key issues within the five areas were identified as priorities for action. Specific issues to focus on improving: Administration -The transparency of the schools decision-making processes. Administration - The appropriateness of decisions for future direction of the school. Culture & Environment - Use of English on RIS campus for informal social communication. Facilities - Variety of student food at RIS, quality ingredients used in the food, and nutritional content of student food. 9 - RIS Parent Survey

10 Recommendations Many of the key issues identified from the RIS parent survey are addressed by the RIS Accountability Plan, such as the Governance and Leadership Objective that RIS will clearly define and communicate the lines of authority and the decision-making process at RIS, ensure appropriate and transparent two-way channels of communication between levels of authority, and articulate the expectations and accountability for decision-making and communication. Transparent and appropriate decision-making are key drivers of parent satisfaction and it is important that these plans, objectives, and tasks get communicated to stakeholders and followed through effectively. It is worrisome that over three-quarters of parents that are also RIS employees are dissatisfied with the transparency of decision-making at RIS. This key stakeholder group has yet to see results from the accountability plan regarding this issue. Review homework loads on students and, if necessary, set guidelines for a maximum and minimum number of hours per week RIS Parent Survey

11 Recommendations If RIS is to achieve its goal To Be the Top International School in Asia then it must be perceived as a truly international school. Measures should be implemented to maintain a healthy proportion of non-Thai and native English speaking students. If not already in place, the recruitment program should establish enrollment targets for non-Thai students. Perhaps staff recruiters should focus more on hiring expatriate teachers with school age children. Encourage a language policy of English-only spoken on campus, particularly outside of the classroom. Also, a higher percentage of native English speaking students would help facilitate English as the language spoken outside of class. Improve the nutritional quality and variety of the food served at the school canteen for which other issues such as cleanliness were raised by parents in open-ended verbatim responses. Perhaps RIS should establish or revise school food policies and guidelines through consultations with a dietician and improve monitoring and supervising canteen staff and food contractors. Finally, to foster an environment of transparency and openness, this report or key findings from it should be distributed or made available for download to all RIS parents and other stakeholders RIS Parent Survey

12 Detailed Survey Results

13 Respondent Profile Parent Type Which of the following best describes the main person who is taking this survey? 13 - RIS Parent Survey More mothers than fathers responded to the survey. (1488 total invites were sent with 53% to males and 47% to females).

14 What is your nationality? Respondent Profile Nationality 14 - RIS Parent Survey A large majority (73%) of parents are Thai and 17% are other Asian nationalities.

15 Are you employed at RIS (as teaching or administration staff)? Respondent Profile RIS Employment Status 15 - RIS Parent Survey A small minority of parents are employed at RIS.

16 RIS Class Levels Enrolled Please choose all of the following class levels that you currently have children attending RIS. (multiple choice) 16 - RIS Parent Survey Over half the parents have a child enrolled in High School. Note: percentages/counts do not add up to 100%/340 as parents can have children in more than one school.

17 Overall RIS School Satisfaction by Area & Meeting of Expectations

18 Overall Satisfaction by Area All Parents Responses How would you rate your overall Satisfaction with the following areas, as provided to your child at RIS..... School? 18 - RIS Parent Survey Overall, a large majority of 95% of parents are satisfied with RIS. The areas with the highest levels of satisfaction are Academic Education and Teaching Staff. The highest levels of dissatisfaction were expressed for School Administration and School Culture & Environment.

19 Quadrant Analysis is used to highlight two key elements of Parent Satisfaction: 1.The correlation of each factor against the overall Satisfaction score – this indicates the actual Impact that each factor has on Overall Parent Satisfaction. 2.The Performance is based on Satisfaction rating of each factor – this indicates which factors are scoring higher or lower, relative to the other measured factors in the questionnaire. The results of each Quadrant Analysis allow RIS Management to identify and prioritise the Factors which are most in need of improvement in order to increase Overall Parent Satisfaction. The following slides contain Quadrant Analysis for each of the areas measured Identifying the Impact of Factors on Overall Parent Satisfaction 19 - RIS Parent Survey

20 Impact on Satisfaction Factor Result High Satisfaction, High Impact Low Hig h LowHigh High Satisfaction, Low Impact Priority Area No. 2 MAINTAIN ! Priority Area No. 1 IMPROVE ! Priority Area No. 4 MAINTAIN ! Priority Area No. 3 MONITOR ! Low Satisfaction, High Impact Low Satisfaction, Low Impact Satisfaction scores for each factor are plotted onto the Y axis and Impact of each factor (calculated against Overall Satisfaction) is plotted on the X axis. Below results are based on all parents from all of the three schools combined The Four Quadrants identify the Priority for each of the measured factors – for RIS the areas that are in most need of attention are firstly Administration and secondly Culture & Environment, followed by Facilities. There are very high levels of satisfaction with the Academic Education provided at RIS however these high ratings do not closely correlate with overall satisfaction scores. Satisfaction by Area Key Drivers of Overall Satisfaction 20 - RIS Parent Survey n = 340 Total Parents

21 Meeting of Expectations by School How would you say that your expectations have been met in terms of the overall education and experience provided to your child at RIS School? Note: Parents could answer for more than one school 21 - RIS Parent Survey All three schools have met or exceeded the expectations of a large majority of parents however almost one in five High School parents (18%) found the overall education and experience provided to their child as below expectations.

22 RIS Elementary School Satisfaction by Area & Meeting of Expectations

23 Satisfaction by Area Elementary School How would you rate your overall Satisfaction with the following areas, as provided to your child at RIS Elementary School? 23 - RIS Parent Survey Overall, a large majority of 98% of parents are satisfied with RIS Elementary School. The areas with the highest levels of satisfaction are Teaching Staff and Academic Education. School Administration, Culture & Environment and Facilities have the highest levels of dissatisfaction.

24 Expectations Elementary School How would you say that your expectations have been met in terms of the overall education and experience provided to your child at RIS Elementary School? 24 - RIS Parent Survey Seven in ten Elementary School parents had their expectations met. For the balance of parents, 17% had expectations exceeded and 13% found expectations unmet.

25 RIS Middle School Satisfaction by Area & Meeting of Expectations

26 Satisfaction by Area Middle School How would you rate your overall Satisfaction with the following areas, as provided to your child at RIS Middle School? 26 - RIS Parent Survey Overall, a large majority of 95% of parents are satisfied with RIS Middle School. Academic Education is the area with the highest levels of satisfaction. School Culture & Environment has the highest levels of dissatisfaction.

27 Expectations Middle School How would you say that your expectations have been met in terms of the overall education and experience provided to your child at RIS Middle School? 27 - RIS Parent Survey Over three quarters of Middle School parents had their expectations met. For the balance of parents, 10% had expectations exceeded and 14% found expectations unmet.

28 RIS High School Satisfaction by Area & Meeting of Expectations

29 Satisfaction by Area High School How would you rate your overall Satisfaction with the following areas, as provided to your child at RIS High School? 29 - RIS Parent Survey Overall, a large majority of 93% of parents are satisfied with RIS High School. Half the parents are very to extremely satisfied with Academic Education. School Administration and School Culture & Environment have the highest levels of dissatisfaction.

30 Expectations High School How would you say that your expectations have been met in terms of the overall education and experience provided to your child at RIS High School? 30 - RIS Parent Survey A majority of 64% of High School parents had their expectations met. The balance of parents were split with 18% having expectations exceeded and 18% not meeting expectations.

31 Academic Education Satisfaction with Attributes

32 Academic Education Satisfaction (1 of 2) Rate for each attribute how satisfied you are with RIS RIS Parent Survey Ranked by top two box ratings (Very to Extremely Satisfied), Mathematics, Humanities and Combined Science are rated highest.

33 Academic Education Satisfaction (2 of 2) Rate for each attribute how satisfied you are with RIS RIS Parent Survey Field Trips and Drama receive the fewest top two box ratings (Very to Extremely Satisfied), while IT Curriculum, Physical Education and Field Trips receive the most dissatisfaction.

34 Impact on Satisfaction Factor Result High Satisfaction, High Impact Low Hig h LowHigh High Satisfaction, Low Impact Priority Area No. 2 MAINTAIN ! Priority Area No. 1 IMPROVE ! Priority Area No. 4 MAINTAIN ! Priority Area No. 3 MONITOR ! Low Satisfaction, High Impact Low Satisfaction, Low Impact Satisfaction scores for each factor are plotted onto the Y axis and Impact of each factor (calculated against Academic Education Satisfaction) is plotted on the X axis. The Four Quadrants identify the Priority for each of the measured factors – for RIS the areas that are in most need of attention are High School and Middle School Educational Assessment (i.e. how RIS assesses the progress and performance of students). Academic Education Key Drivers of Satisfaction 34 - RIS Parent Survey n = 340 Total Parents

35 Academic Education Selected Verbatim Responses (focusing on key drivers identified as priorities for improvement) Please give us any additional comments or suggestions you may have on the above: RIS Parent Survey Report cards are too much...shorten length of the report card... Thai mother of Grades 4 & 6 students Expatriate mother of Grade 7 student Too much assessment for middle school which sometimes is too soon to see the different or progress but the pressure. Expatriate mother of Grade 5 student & RIS employee It's almost frustrating whenever I receive my child's report card ever since she started RIS in It does not seem to personally communicate enough about my child's performance. The 'letter grade' assigned is not a problem but the comments teachers write for every subject seem to be just a 'click and done' thing. Some statements do not even have my child's name on it. Others have 2 different phrases that do not exactly match in the same sentence which makes it very obvious that the teacher just clicked 2 options and have not even read the resulting statement to at least make sense and personalize it to refer to "Child A". this is something that need to be tightened up. I am also a teacher and I know what is report writing all about and so it is extremely disappointing to see such all these time. Thai mother of Grade 12 student & RIS employee Some teachers don't provide timely feedback on assessments and the assessment instruments or process vary greatly from one teacher to another within the same courses..

36 Teaching Staff Satisfaction with Attributes

37 Teaching Staff Satisfaction (1 of 2) Rate for each attribute how satisfied you are with RIS RIS Parent Survey Teaching staff are rated very highly for Updates on your childs progress in class with 43% of parents very to extremely satisfied.

38 Teaching Staff Satisfaction (2 of 2) Rate for each attribute how satisfied you are with RIS RIS Parent Survey The Appropriateness of homework your child receives has the fewest top two box ratings (Very to Extremely Satisfied) and the most dissatisfaction.

39 Impact on Satisfaction Factor Result High Satisfaction, High Impact Low Hig h LowHigh High Satisfaction, Low Impact Priority Area No. 2 MAINTAIN ! Priority Area No. 1 IMPROVE ! Priority Area No. 4 MAINTAIN ! Priority Area No. 3 MONITOR ! Low Satisfaction, High Impact Low Satisfaction, Low Impact Satisfaction scores for each factor are plotted onto the Y axis and Impact of each factor (calculated against Teaching Staff Satisfaction) is plotted on the X axis. The Four Quadrants identify the Priority for each of the measured factors – for RIS the areas that are in most need of attention are Parent-teacher communication and Access to teaching staff. Although appropriateness of homework is not highly impactful on overall satisfaction with teaching staff, it does receive high levels of dissatisfaction and many open- ended comments from parents, and for this reason perhaps warrants some further attention. Teaching Staff Key Drivers of Satisfactio n 39 - RIS Parent Survey n = 340 Total Parents

40 Teaching Staff Selected Verbatim Responses (focusing on key drivers identified as priorities for improvement) Please give us any additional comments or suggestions you may have on the above: RIS Parent Survey My son has got too many homework assignments for one evening with next day due date which deprived him time for reviewing lesson for test or quiz. Asian non-Thai father of Grade 9 student North American mother of Grade 12 student More communication with parents on child's progress would help. Thai father of Grade 6 student It is difficult to contact teachers directly through unless one knows their address. Teachers with common names (David, Bob, etc.) are not always easy to contact, as they may go by a nickname. All teacher contact information should be available on the website. Asian non-Thai father of Grade 11 student The communication between teachers and parents should be more elaborate and open. Elaborate Plan of studies each semester should be sent by individual subject teachers to every parent and a broad guideline of the whole gamut of topics which would be covered during the 4 semesters of Grade 11 and 12 leading to IB or AP exams, so that parents feel satisfied and comfortable that there would be enough time and resources available to students from teachers to explain and cover each of the topics of the syllabus. By comparing to other international schools, RIS somehow gives a lot of homework to high school students, children are always too busy doing there homework sparing no time for family at all, even on Sundays. Whereas children from other Int school of the same grade enjoys a lot more leisure time. Requesting very strongly to implement this point. Thank you. Thai father of Grade 10 student

41 School Facilities Satisfaction with Attributes

42 School Facilities Satisfaction (1 of 2) Rate for each attribute how satisfied you are with RIS RIS Parent Survey Ranked by top two box ratings (Very to Extremely Satisfied), Quality of Library facilities offered at RIS is the highest rated facility attribute. The quality of sports facilities receives relatively high levels of dissatisfaction at 17%.

43 School Facilities Satisfaction (2 of 2) Rate for each attribute how satisfied you are with RIS RIS Parent Survey There are very high levels of dissatisfaction with RISs canteen and the food on offer.

44 Impact on Satisfaction Factor Result High Satisfaction, High Impact Low Hig h LowHigh High Satisfaction, Low Impact Priority Area No. 2 MAINTAIN ! Priority Area No. 1 IMPROVE ! Priority Area No. 4 MAINTAIN ! Priority Area No. 3 MONITOR ! Low Satisfaction, High Impact Low Satisfaction, Low Impact Satisfaction scores for each factor are plotted onto the Y axis and Impact of each factor (calculated against School Facilities Satisfaction) is plotted on the X axis. The Four Quadrants identify the Priority for each of the measured factors – for RIS the areas that are in most need of attention are the quality, variety and nutritional content of student food. School Facilities Key Drivers of Satisfactio n 44 - RIS Parent Survey n = 340 Total Parents

45 School Facilities Selected Verbatim Responses (focusing on key drivers identified as priorities for improvement) Please give us any additional comments or suggestions you may have on the above: RIS Parent Survey The variety of food in canteen needs a lot of improvement. No need for fancy food, but we need more basic food (rice and meals) that can be taken during lunch. There are now too many fancy food but very little vegetables and quality of the food is problematic. My children are trained to eat health food with good combination of rice, meat and vegetables, and they do not get that kind of food in the canteen.. RIS employee & expatriate mother of Grades 1 student North American father of Grade 4 student The nutritional content and quality of ingredients in the food that the students HAVE to eat (My child is required to have the set lunch program) is horrible! In fact, the ES students have access to way too many unhealthy foods! Fried food everywhere...no good nutritional options. Expatriate father of Grades 5 & 7 students The canteen is the weakest aspect of the entire campus. It doesn't measure up to the quality of the rest of the school. The menus are inconsistent, the canteen itself is sometimes unclean, frequently floods during rainy season, and is not a pleasant space to have lunch in. The one bright spot about the canteen is the people working there are generally nice and provide good customer service.

46 School Facilities Variety of Food from Different Cultures - Subgroup Analysis Rate for each attribute how satisfied you are with RIS RIS Parent Survey A relatively higher proportion of Asian, non-Thais tend to be dissatisfied with the variety of food from different cultures. Classification and regression trees (CART) is a non-parametric Decision tree learning technique that produces either classification or regression trees, depending on whether the dependent variable is categorical or numeric, respectively. 32/57 = 56%

47 School Culture & Environment Satisfaction with Attributes

48 School Culture & Environment Satisfaction (1 of 1) Rate for each attribute how satisfied you are with RIS RIS Parent Survey There are very high levels of satisfaction for the use of English as the formal instructional / academic language. However it is notable how polarized parents are on the use of English on RIS campus for informal social communication language. Bullying appears to not be a serious issue, although having 2% of parents extremely dissatisfied with a protective and safe environment may be 2% too much.

49 Impact on Satisfaction Factor Result High Satisfaction, High Impact Low Hig h LowHigh High Satisfaction, Low Impact Priority Area No. 2 MAINTAIN ! Priority Area No. 1 IMPROVE ! Priority Area No. 4 MAINTAIN ! Priority Area No. 3 MONITOR ! Low Satisfaction, High Impact Low Satisfaction, Low Impact Satisfaction scores for each factor are plotted onto the Y axis and Impact of each factor (calculated against School Culture & Environment Satisfaction) is plotted on the X axis. The Four Quadrants identify the Priority for each of the measured factors – for RIS the areas that are in most need of attention are the use of English on campus for informal social communication. School Culture & Environment Key Drivers of Satisfaction 49 - RIS Parent Survey n = 340 Total Parents

50 School Culture & Environment Selected Verbatim Responses (focusing on key drivers identified as priorities for improvement) Please give us any additional comments or suggestions you may have on the above: RIS Parent Survey On break time, this is not an international school. It is a Thai school for the most part. Westerner kids can feel very left out with the other kids speaking Thai while not in class. The children speak too much Thai, and their Thai become Thai-glish.. Expatriate mother of Grades 8 student Asian non-Thai mother of Grade 7 & 10 students Most of the students speak Thai despite being told several times that they should communicate in English. This leaves our child stranded because she doesnt understand Thai. She ends up feeling left out and has only very limited friends. Expatriate father of Grades 5 & 7 students Use of English on campus is far short of what is found in other International Schools in Bangkok. This is a result of insufficient number of international students. Thai mother of Grade 8 student

51 School Culture & Environment Protective and Safe School Environment - Subgroup Analysis Rate for each attribute how satisfied you are with RIS RIS Parent Survey A higher proportion of fathers tend to be very satisfied with the Protective and Safe School Environment. n = 142n = 193

52 School Administration Satisfaction with Attributes

53 School Administration Satisfaction (1 of 2) Rate for each attribute how satisfied you are with RIS RIS Parent Survey Ranked by top two box ratings (Very to Extremely Satisfied), Access to and helpfulness of school admissions & testing staff and the principal are rated highest.

54 School Administration Satisfaction (2 of 2) Rate for each attribute how satisfied you are with RIS RIS Parent Survey The transparency of the schools decision-making processes and the appropriateness of decisions for future direction of the school receive the fewest top two box ratings (Very to Extremely Satisfied), while over one-third of parents are dissatisfied with the transparency issue.

55 Impact on Satisfaction Factor Result High Satisfaction, High Impact Low Hig h LowHigh High Satisfaction, Low Impact Priority Area No. 2 MAINTAIN ! Priority Area No. 1 IMPROVE ! Priority Area No. 4 MAINTAIN ! Priority Area No. 3 MONITOR ! Low Satisfaction, High Impact Low Satisfaction, Low Impact Satisfaction scores for each factor are plotted onto the Y axis and Impact of each factor (calculated against School Administration Satisfaction) is plotted on the X axis. The Four Quadrants identify the Priority for each of the measured factors – for RIS the areas that are in most need of attention are Transparency of the schools decision-making processes and Decisions for future direction of the school. School Administration Key Drivers of Satisfactio n 55 - RIS Parent Survey n = 340 Total Parents

56 School Administration Selected Verbatim Responses (focusing on key drivers identified as priorities for improvement) Please give us any additional comments or suggestions you may have on the above: RIS Parent Survey Never know what the future direction of the school is nor the transparency of the school's decision-making processes. This is one area that still needs improvement and effective communication. Would be nice to have quarterly assembly for parents so school can inform about future directions or projects. Transparency is a problem with the school, especially recent financial problems. Too many rumors going around without any authoritative input from the board and/or administrators. Thai mother of Grades 5 and 7 students Expatriate mother of Grade 12 student Administrative decisions on some items seem to be last minute, not always thought out. Expatriate father of Grades 5 and 7 students The biggest problem this school has is the lack of communication between the heads of the school and everyone else. Things get done secretly and out of sight so things go unnoticed. Expatriate father of Kg and Grade 2 students I feel RIS should communicate in a transparent manner it's current position. A particular good example is that about 1-2 years ago, there were rumours that RIS is in financial difficulties. The school published notices saying this is not so. It would have been much more convincing if RIS would then have disclosed is audited financial report and circularise these to parents to provide them with the necessary assurance on the school's position. Thai father of Grade 12 student

57 School Administration Transparency of the schools decision-making processes - Subgroup Analysis Rate for each attribute how satisfied you are with RIS RIS Parent Survey A total of 25 of 32 parents (78%) that are RIS employees are dissatisfied or extremely dissatisfied with transparency of the schools decision-making processes. n = 308n = 32

58 School Communication Methods Effectiveness

59 Please rate the following parental communication methods for keeping you informed? 59 - RIS Parent Survey SMS is seen as the most effective means of communicating with parents followed by as the second most effective method.

60 School Communication Methods Selected Verbatim Responses Please give us any additional comments or suggestions you may have on the above: RIS Parent Survey Why is it 4 days planner, how about 5. It gets confused every beginning of the month.. On weekends or crisis times there doesn't seem to be web updates because nobody is at your school to make them. Expatriate father of Grades 7 student & RIS employee Asian non-Thai father of Grade 10 student I and my wife both receive SMS messages for early dismissal of school, which I appreciate so much. Thai mother of Grade 4 student I don't check mail daily but my phone is always with me, so SMS is most effective. Thai mother of Grade 5 & 7 students At the HS level, at least, parents seldom have access to their kids' planners, so as a method of communicating with the parents, the planners are useless. The school website has had incorrect information on it for some time ~ for example, there was some confusion about early-release days in November. The website in one place said one date and in another place said another date. North American mother of Grade 12 student

61 School Image

62 Perceptions of RIS Sorted by Agreement (1 of 3) We would like to understand how much you Agree or Disagree with the perceptions towards 62 - RIS Parent Survey Most parents (94%) agree that RIS develops and enhances academic achievement.

63 Perceptions of RIS Sorted by Agreement (2 of 3) We would like to understand how much you Agree or Disagree with the perceptions towards: 63 - RIS Parent Survey Over 85% agree they would recommend RIS for Middle School and Elementary School years.

64 Perceptions of RIS Sorted by Agreement (3 of 3) We would like to understand how much you Agree or Disagree with the perceptions towards: 64 - RIS Parent Survey Over half of parents disagree that RIS is a school that has a good international feel and that RIS is a school with an appropriate diversity of different student nationalities.

65 Perceptions of RIS 65 - RIS Parent Survey Perceptual map created with Correspondence Analysis, a statistical visualization method for picturing the associations between the levels of a two- way contingency table. Perceptual map created with Correspondence Analysis, a statistical visualization method for picturing the associations between the levels of a two- way contingency table.

66 Perceptions of RIS 66 - RIS Parent Survey There is little differentiation of the image of RIS amongst the parents of children in the three school groups. Middle School parents are somewhat less likely to agree that RIS is a school that has a good international feel. Perceptual map created with Correspondence Analysis, a statistical visualization method for picturing the associations between the levels of a two- way contingency table. Perceptual map created with Correspondence Analysis, a statistical visualization method for picturing the associations between the levels of a two- way contingency table.

67 Choosing RIS

68 Who was the main decision-maker in selecting RIS as the school for your child? RIS Decision Maker 68 - RIS Parent Survey % of the parents responding to the survey claimed to be the main decision-maker in selecting RIS as the school for their children. Other responses consisted of a joint decision, employers decision, a friends decision or their childs decision.

69 Please tell us the reasons why you chose RIS for your child in the first place when your child joined. (multiple choice) Reasons for Selecting RIS 69 - RIS Parent Survey Good reputation and good academic record were cited by a majority of parents as reasons for selecting RIS for their children. RISs reputation for English instruction and its location are also important factors.

70 Please tell us the reasons why you chose RIS for your child in the first place when your child joined. (multiple choice) Reasons for Selecting RIS Subgroup Analysis - By School 70 - RIS Parent Survey Amongst parents with children in Elementary School, location is the most cited reasons for selecting RIS for their children, RIS Schools Enrolled: Elementary School (PS to G5) Middle School (G6 to G8) High School (G9 to G12) General ReputationCount % by Col56%57%59% Good Academic RecordCount % by Col50% 53% Reputation for English InstructionCount % by Col43%38%51% Location Count % by Col62%39%36% Friend/Family Children Also AttendCount % by Col29%32%33% RecommendationCount % by Col29%27%35% Reasonable School Fees Count % by Col18%22% Good Sports RecordCount106 % by Col1%0%4% Others, please specify belowCount10 11 % by Col8%10%7%

71 : Which of the following magazines or newspapers do you regularly read in your household? (multiple choice) Readership 71 - RIS Parent Survey Over half of RIS parents are regular readers of the Bangkok Post which has over twice the readership of the Nation.

72 Contact Us for Further Information Mr. Andy Gower Managing Partner Phone : Fax : Mobile : Mr. Phoung Vuthy Associate Research Director Phone : Fax : Mobile : Thailand 17th Floor, 42 Tower, Sukhumvit Soi 42, Bangkok Cambodia #134, Street. 430, Khan Chamkhamorn, Phnom Phen,


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