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1 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Cisco IP Communications for State and Local Government Agencies.

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Presentation on theme: "1 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Cisco IP Communications for State and Local Government Agencies."— Presentation transcript:

1 1 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Cisco IP Communications for State and Local Government Agencies Business Overview August 2005

2 2 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Agenda Introduction Business Value of IP Communications Customer Success Stories IP Communications Component Overview Why Cisco?

3 3 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Introduction

4 4 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public A Connected Community 4 © 2005 Cisco Systems, Inc. All rights reserved. Presentation_ID Connecting citizens, employees, community-based organizations, governments, and suppliers by combining technology with new processes to improve safety, increase service effectiveness, stimulate economic development, and invest in education.

5 5 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Government Agency Challenges Primary challenges all agencies confront Ensure constituents satisfaction with community through cost-efficient, effective services Ensure safety and security of employees and citizens Provide employees necessary tools and resources to increase productivity and responsiveness Contain costs while maintaining continuity of current services and enabling the foundation for new ones

6 6 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Total Market $B Worldwide Enterprise Voice Market Enterprise IP Telephony Time Division Multiplex (TDM)/PBX Budget cuts require new solutions Movement to converged networks and IP Communications is accelerating IP telephony projected to grow by 50 percent in public sector IT spending for government rising to meet modernization needs Source: Synergy Research Acceleration of IP Communications Worldwide

7 7 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Agency Drivers for Change Facilitate secure, reliable communications over multiple channels Increase reach and responsiveness of services Improve agencys adaptability, efficiency, and cost- effectiveness in using resources Ensure continuity and integrity of constituent services Respond to changes in legislation and laws

8 8 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Business Value of IP Communications

9 9 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public 999 What if You Could… Attract more people to live and work in your community Make it easier for your communitys businesses to succeed Simplify everyday life for your constituents Equip your agencys employees with secure, real-time information Deliver emergency messages more rapidly Enable greater accessibility to vital resources

10 10 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Total Value Cisco IP Communications Speaks Volumes on Value Reduced Costs Personal Productivity Agency Process Transformational Services Value Improved Personal Productivity Improved Agency Processes New Transformational Services Total Value

11 11 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Cisco® IP Communications is a complete enterprise- class system that securely integrates voice, video, and other collaborative data applications into intelligent network communications solutions.

12 12 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Voice MessagingVideoconferencingTelephone ServicesInstant MessagingContact Center CollaborationCalendarAudioconferencingWeb Application Cisco IP Communications Solution Productivity Business Process Business Transformation IP Network Telephone Services SECURITY

13 13 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Business Resilience Disaster recovery Network and data security Service and Safety Excellence Better constituent service and response Enhanced collaboration Mobility and teleworker gains Higher productivity Expanded Benefits Improving Government Productivity Lower Costs Reduce management costs Simplified moves, adds, and changes Lower cabling costs Toll bypass Initial Benefits Reducing Cost Why Cisco IP Communications?

14 14 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Agency NeedsIP Communications Benefits Social ServicesIP Communications at Work Integrate disparate systems to eliminate data inconsistencies and increase responsiveness to constituents Simplifies and hastens delivery of services with efficient, integrated referral services and self-service applications Foster intra-agency communication, collaboration, and data transfer Connect mobile and geographically dispersed employees to network resources, constituents, and each other Integrates remote workers into contact center to improve service and facilitates fast, easy communication to more people and locations with video-based training and videoconferencing Increases staff productivity and communication through Find Me/Follow Me services and reservation-less conference calling

15 15 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public N11 Contact Center 2) Central Call Center Self-service automation for all government services Identifies constituent language requirements Answers basic informational and eligibility questions using automated voice response If additional help needed, routes to best qualified, available agent, regardless of their location 3) Service agency Agent responds to citizen inquiry Complex or additional questions rerouted to proper call representative 1) Constituent Home Constituent makes complex service inquiry 4) Auxiliary Center Load balancing during spikes in call volume or as backup in case of outage at other center

16 16 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Agency NeedsIP Communications Benefits Support tax-simplification initiatives by providing convenient, automated services Improves contact-center efficiency with voice-responsive, self-service applications and intelligent call routing Improve enforcement and collections Enable mobile employees to be equally productive as office employees Provides secure mobile access to network resources and tools, video- based applications, and messaging- management devices Delivers constituent services in a more effective way (eg, payment process and form distribution) Adapt to rapidly evolving tax laws Enables timely compliance and collections post-filing Tax and RevenueIP Communications at Work

17 17 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Tax/Revenue Contact Center 2) Central Call Center Self-service automation for all government services Identifies constituent language requirements Answers basic questions or routes to specific agency for detailed inquiries 3) Tax agency Automated servicespay bills, change address, or address inquiries Complex questions routed directly from central center to proper call representatives 1) Constituent Home Constituent makes complex tax inquiry 4) Auxiliary Center Load balancing with tax service during peak inquiry season or in event of outage at another center

18 18 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Agency NeedsIP Communications Benefits Improve communications with all personnelregardless of location or type of equipment Gives officers the ability to initiate and receive calls with any device that field personnel use (eg, standard telephone headsets, wireless phones, radio consoles, or push-to-talk radios) Provide coordinated communications and messaging during times of crisis Create greater situational awareness and increase span of control Enables effective crisis management by connecting first- responders response teams to command personnel through a video conference, where they can plan and collaborate on actions Broadcasts vital alerts, such as Amber Alerts, natural disasters, and elevated threat levels, to IP phones, cellular phones, PDAs, and other devices Public SafetyIP Communications at Work

19 19 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Public Safety - Interagency Collaboration 2) Police Department Police officials assemble in virtual command post Joint collaboration session with video conferencing enabled Field commanders join virtual command post from the scene Simulated community alert sent to all IP phones 3) Fire Department Fire officials assemble in virtual command post Latest weather and city plans for surrounding area shared with police Potentially hazardous materials viewed remotely at scene by HazMat expert in virtual command post 1) Police and Fire Department conduct joint disaster drill 4) Interagency communication Police and fire departments use voice interoperability to communicate 5) City Hall Mayor uses IP phone to listen in on unified radio communications to get latest information for press briefing

20 20 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Agency NeedsIP Communications Benefits Maintain a safe environment for constituents Enhances speed and efficiency of pretrial services with remote video arraignments and depositions Increase service effectiveness and responsiveness while reducing operational expenditures Stimulate economic development by improving community safety Extends reach of information to the public and other government agencies Streamlines adjudication processes through remote testimony and videoconferencing as well as contact-center efficiency with voice-responsive, self-service applications Criminal JusticeIP Communications at Work

21 21 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public IP Communications in ActionVideo Arraignment 2) Jail Data for incoming suspects preloaded and reviewed Faster check-in and lockdown 3) Courthouse Video arraignment for suspect at jail Videoconferencing for police officers at remote stations 1) Police Station Suspect arrested and driven to station Data gathered and sent to jail 4) Jail Suspect led to conference room for video arraignment

22 22 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Customer Success Stories

23 23 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Texas Department of Human Services The Challenge Help constituents navigate an ever-growing maze of health and human service providers, government agencies, and community service organizations The Solution Cisco ® IP Contact Centerintegrate new LANs with existing PBXs A networked virtual organizationa statewide virtual call center The Benefits Integrates multiple services and remote locations Provides ability to quickly deliver direct, transparent, 24- hour access to health and human services to Texas constituents Increases service effectiveness for constituents

24 24 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Kane County, Illinois The Challenge Maintain public safety Improve services to constituents Direct more taxpayer funds to economic development by reducing operational costs The Solution First phaseCisco foundation infrastructure, including wireless access for remote sites Second phaseCisco IP Communications solution The Benefits Improves public safety with a standing emergency conference line and enhanced services Increases effectiveness of services via automated call routing and interactive voice response Reduces costs through IP telephony, promoting economic development Phone bills cut by $150,000 annually Conferencing fees cut by $36,000 annually

25 25 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public [With Cisco IP Communications] we handled around 8000 telephone calls from citizens, compared to 5000 in previous years….With our previous Centrex service, half of those callers would have received a busy signal. Roger Fahnestock, director of information technology at Kane County

26 26 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Los Angeles Countys Sheriffs Department The Challenge Improve voice communications and messaging for mobile employees Reduce network administration costs The Solution Cisco ® IP Communications supports single point of access to multiple law enforcement databases Voice-over-IP (VoIP) technology provides phone service and advanced messaging to multiple locations Wireless network facilitates applications and services for county jail system The Benefits Improved information-sharing cost-effectively enhances employee productivity and responsiveness Enhanced security and inmate care for the county jail system Efficient and inexpensive personnel moves from one location to another

27 27 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Bernalillo Metropolitan Court in Albuquerque, New Mexico The Challenge Improve constituent safety and justice effectiveness Enable rapid dissemination of emergency alerts Enhance communications with jurors and court visitors The Solution Cisco ® intelligent switched network Cisco PIX ® firewalls Cisco IP Communications IP telephony and videoconferencing The Benefits Increases service effectiveness via video and audio applications Improves reach and responsiveness of agencys resources Reduces costs

28 28 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Riihimäki District, Finland The Challenge Combine the telephone exchanges of City of Riihimäki and its health centre with those of the municipalities of Loppi and Hausjärvi to improve customer service The Solution Cisco Aironet ® 1120 base stations Cisco CallManager Cisco 7000 series IP telephones The Benefits Expedites and improves overall customer service Improves productivity and reduces personnel costs through exchange solution Saves on costs due to free internal calls

29 29 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Isle of Man The Challenges Improve government service delivery and functionality to the community Encourage more international businesses to locate on the Isle of Man Integrate disconnected government departments and improve crossfunction communication and collaboration The Solution A Cisco ® IP network infrastructure supporting data and voice and extending from central government offices to remote, one-man GP surgeries Cisco design, development, and implementation from project concept to ongoing support The Benefits Projected return on investment in five years through self-funding Cisco IP network infrastructure Faster, more efficient access to government services Creates a more valuable and attractive environment for international business Streamlines internal operations and business processes

30 30 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public The contribution of Cisco and its products to improving e-government on the Isle of Man is enormous…and the level of commitment that Cisco has given has been excellent. Allan Paterson, director of the Isle of Man governments information systems division

31 31 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public IP Communications Component Overview

32 32 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public IP Communications Solution Overview Converged, resilient, and secure network environment Features IP telephony Cisco ® Unified Communications Cisco Rich-Media Conferencing Cisco IP video broadcasting Cisco customer-contact solutions Integrated, secure IP Communications architecture

33 33 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public IP Telephony Transmits voice, video, and data over IP network Adaptable, robust foundation promotes delivery of new services Components Communication endpoints (eg, desk or PC-based phone) Enhanced phone features (eg, capability to use Web-based applications) Instantaneous moves, adds, and changes Call-processing agent Cisco ® CallManager extends telephony features to IP phones and media-processing devices Cisco Survivable Remote Site Telephony ensures secure, continuous phone service to multiple locations

34 34 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Cisco IP Phones 7905G/7912G Cisco IP Phone 7960G Cisco IP Communicator Cisco VT Advantage Cisco Wireless IP Phone 7920 Cisco IP Conference Station 7936 Cisco ® IP Phone 7970G/7971G-GE Features Cisco IP Phone 7940G Cisco VG248 Analog Phone Gateway Cisco IP Phone 7902G Cisco ATA 186/188 Industrys Best Portfolio of IP Telephony Endpoints

35 35 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Cisco Unified Communications Increases agency efficiency Enables enhanced constituent services Components Cisco ® Unity solution Delivers powerful unified messaging (sends messages from many communication devices to one inbox) Provides intelligent voice messaging (advanced, full-featured voice mail) Cisco Personal Assistant Integrates and manages communications for employees (when, how, and where they want to be reached) Offers customizable administrative assistance

36 36 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Employee Productivity Provides one-stop message access Frees user from being tied to multiple devices; delivers personalized services Flexibilitygives user choice of device and location for calls Constituent Satisfaction Increases speed of response Offers flexible communication flow with media choices Cost Reduction Leverages current groupware investment Offers interoperability with traditional phone systems Scales to meet changing needs Cisco Unity SolutionUnified Messaging and Voice Mail

37 37 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Cisco Rich-Media Conferencing Reduces costs Expedites agencys speed and reach Main component Cisco ® MeetingPlace Integrates voice, video, and Web conferencing capabilities to offer an enhanced user experience Enables secure, high-quality information-sharing

38 38 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public 2004 Results Complete voice, video and Web conferencing and control As natural and effective as face-to-face meetings for training and collaboration Cisco MeetingPlace: Real-Time Communications and Collaboration

39 39 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Improves speed, efficiency, and responsiveness of constituent services Location independence Deploy and maintain a single network Introduce multiple channels Rapid deployment of new applications Multisite support Optimize existing investment Customer-Contact Solution the Customer Interaction Network Customer Database PSTNInternet Admin Workstation Call Manager VoIP Gateway Agent IP-IVR

40 40 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Why Cisco?

41 41 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Setting Cisco Apart from the Rest Unmatched technical expertise 20-year track record as networking leader Leading provider of comprehensive, integrated, and secure IP networks for public sector World-class technical services and support Extensive experience in network design, planning, deployment, operations, management, and support Unrivaled partnerships Industry collaboration ensures an innovative, adaptable infrastructure that allow agencies to extract the most value from their network investment Industry-leading, standards-based solutions Deliver superior interoperability, protecting and extending investments Cisco Capital Offers a variety of affordable financing options

42 42 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Business Communications: Reference Accounts

43 43 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Award-Winning Business Communications Most Secure IP-PBX, Large Systems Best Business Communications Portfolio

44 44 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Leasing / Financing Programs

45 45 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Government Leasing Single monthly payment Single financing contract Ease of administration Bundled products and services Below commercial-market rates Acquire a total solution today Overcome budgetary constraints

46 46 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Government Leasing Programs Tax Exempt Lease Purchase Qualified customers can finance acquisitions over 12 to 60 months at low, tax-exempt interest rates Technology Migration Option Organizations can upgrade leased equipment six months prior to the end of the lease term with a pre-determined savings on the remaining payments. Fair Market Value Lease (FMV) At the end of the lease period, organizations have optionsthey may purchase the equipment, continue renting the equipment, or return the equipment with no further obligation.

47 47 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public IP Freedom Program Substantial savings for first-time or existing Cisco IPC customers Highly competitive financing plans,plus the option to buy out your current PBX lease Complimentary Cisco Learning Credits for your IT staff Planning, design, implementation,and network optimization by Cisco and a certified Cisco IP Communications partner Cisco SMARTnet® support or Cisco Shared Support services

48 48 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Q&A

49 49 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public


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