Attitude is everything Your attitude, not your aptitude, will determine your altitude. Zig Ziglar
Appearance Just Thirty Seconds Social psychologists studying the impact of image have determined thats how long it takes for someone meeting you to form a whole laundry list of impressions about your character and abilities.
Dress for Success Dress appropriately for the role. Remember the age, viewpoints and values of your customers. When in doubt – dont! Body jewelry and body art are optional.
Which is not like the others?
Accountability/Adaptability Work ethic. Willingness to learn. Responsibility. Reflection.
Know-How Communication Skills Emotional Intelligence Critical Thinking Skills
Communication Skills Personalize the interaction. Be articulate. Avoid negative language. Exercise old- fashioned manners.
Telephone Skills Identify yourself and the company or department. Maintain a normal and smooth voice tone. Speak numbers slowly and clearly. Listen closely.
Written Communication Use proper grammar. Avoid slang. NTM. Use complete sentences. Visual presentation creates impact. Correct spelling.
Emotional Intelligence Self-awareness. Self-management. Social awareness. Relationship management.
Critical Thinking Applying previous experience to a current situation. Recognizing cues and taking appropriate action. Thinking through actions and potential outcomes.
Customer Relations Its About the Experience! Create powerful impressions. Be a Brand Ambassador.