Presentation on theme: "Steve Kingsbury and Ann York Based on East Herts. Experience."— Presentation transcript:
Steve Kingsbury and Ann York Based on East Herts. Experience
Flow diagram 1 st October1 st December1 st February CHOICE appts Partnership appts Waiting List Blitz (Choice style) Referrals MAD bit!Steady State… CAPA beginsBlitz begins
Waiting list blitz Set start date Need 3 months for transition Have quick and easy summary form Example CAPA to start 1 st December CAPA patients from 1 st October will be seen in Choice from 1 st December & Partnership from 1 st February Waiting list blitz to start 1 st October Waiting list patients seen between 1 st October and 1 st December & Partnership from 1 st December
How many slots do you need? Write to those waiting over 10 weeks to request opt in Add to those referred less than 10 weeks Example, Steves team families on waiting list223 Asked 162 waiting over 10 weeks to opt in: 66 Waiting less than 10 weeks61 Slots needed over next 8 weeks =127 Slots found 123 So initially plan for 50% of those on Waiting list will attend initial contact.
How did they find slots? Allowed clinicians to offer what they could All owned the process Offered any spare slot Easier as someone else would see in Partnership Partnership slots were calculated according to individual capacity
Outcome, Steves team 127 slots needed 123 slots found 93 booked appointment 85 came 24 closed after one appointment 6 referred elsewhere 1 professional consultation 54 needed Partnership 223 on waiting list turned into 54 needing treatment i.e. 24% Took 3 ½ months