Presentation on theme: "How to clear your waiting list to start CAPA"— Presentation transcript:
1How to clear your waiting list to start CAPA Steve Kingsbury and Ann YorkBased on East Herts. Experience
2Flow diagram 1st October 1st December 1st February Blitz begins CAPA beginsReferralsWaiting List Blitz (Choice style)CHOICE apptsPartnership apptsPartnership apptsMAD bit!Steady State…
3Waiting list blitz Set start date Need 3 months for transition Have quick and easy summary formExampleCAPA to start 1st DecemberCAPA patients from 1st October will be seen in Choice from 1st December& Partnership from 1st FebruaryWaiting list blitz to start 1st OctoberWaiting list patients seen between 1st October and 1st December& Partnership from 1st December
4How many slots do you need? Write to those waiting over 10 weeks to request opt inAdd to those referred less than 10 weeksExample, Steve’s teamfamilies on waiting listAsked 162 waiting over 10 weeks to opt in:Waiting less than 10 weeks 61Slots needed over next 8 weeks = 127Slots foundSo initially plan for 50% of those on Waiting list will attend initial contact.
5How did they find slots? Allowed clinicians to offer what they could All owned the processOffered any spare slotEasier as someone else would see in PartnershipPartnership slots were calculated according to individual capacity
6Outcome, Steve’s team 127 slots needed 123 slots found 93 booked appointment85 came24 closed after one appointment6 referred elsewhere1 professional consultation54 needed Partnership223 on waiting list turned into 54 needing treatmenti.e. 24%Took 3 ½ months