2. E-Services GENERAL CIVIL AVIATION AUTHORITY Welcome to U.A.E
Objective is to reach process excellence
by providing quality and efficient customer services

3. E-Service Award and Achievement
GCAA has received multiple e-service awards and achievements
Sheikh Khalifa Award
GCC award (2010, 2011)
Green IT Award
Appreciation Letter from Airlines
100% compliance to UAE Federal government Web and E-Service Standards
ISO20000, ISO27001 Compliance
102 External E-Services Automated
51 Internal E-Services Automated
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4. فازت الهيئة بجائزة الجهة المتميزة إلكترونيا 2012
E-Service Award and Achievement
فازت إدارة تقنية المعلومات بالهيئة بجائزة الإدارة الاتحادية المتميزة 2012
فازت الهيئة بجائزة الجهة المتميزة إلكترونيا 2012
H.H. Shaikh Mohammad honors Omar Ghaleb, Mohammed Al Shehhi the Emirates Excellence Award-The Best Federal Department (IT Department)
H.H. Shaikh Mohammad honors Omar Ghaleb, Aws Al Khanjari & Mohammed Al Shehhi the Emirates Excellence Award as the best e-Services for the entire UAE.
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5. E-Service Award and Achievement
فازت البوابة بجائزة الحكومة الإلكترونية لدول مجلس التعاون الخليجي الدورة الأولى بسلطنة عمان 2009
فازت البوابة بجائزة الحكومة الإلكترونية لدول مجلس التعاون الخليجي الدورة الثانية بدولة الكويت 2009
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6. E-Service Award and Achievement
GREEN IT Award
Sustainable ICT Desktop & Printing Category IT Department is proud to announce that it has won the Sustainable ICT 2011 Award Under the “Green Champion –Desktop/Printing” Category.
This shows our commitment not only to innovative technologies but also to the community and environment to comply towards greener Environment. IT department developed enterprise services to encourage and facilitate green computing and printing, and according formulated policies for power management, virtualization of systems, space consolidation, collaboration, introduction of electronic communications, paperless operations, eServices and travel related automation for reduction of carbon footprint and to reduce operational costs. We are proud to achieve this milestone and will continue to improve on the contribution, and actively participate in the conservation and preservation of the environment.
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7. E-Service Award and Achievement
Appreciation Letter from Operators
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8. E-Service Award and Achievement
100% compliance to UAE Federal Government Web and E-Service Standards
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9. E-Service Award and Achievement
ISO20000, ISO27001 Certified
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10. GCAA E-Services Modules -
Consisting of 102 E-Service
Licensing Services
Airworthiness Services
Air Navigation & Aerodrome Services
Flight Operations Services
Reporting Services
Security Services
General Services
Pilot
Medical
Aircraft Maintenance Engineer License
Air Traffic Control
Registration Mark booking
Aircraft Registration
Certification of Airworthiness
Type Acceptance of Aircraft
Aircraft Maintenance Organization
CNS Services
ANSP Certification
Aerodrome
Air Operator Certification
Operation Specification
Post holder Approval
Nominated Personal Approval
Instructor Examiners Approval
Reporting of Safety Incident
VORSY
Dangerous Good
Security Reporting
Career/Jobs
Course Enrollment
E=Publications
E-Audit
Manuals Approval
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11. E-Service Key Benefits
Web based, 24/7 Availability of Service and anywhere & real time
Multiple electronic channels
Reduction of processing time & costs of service
Better application traceability
Reduction in Paperless and carbon footprint
Timely and informed decisions
Printing of electronic application and certificate
Automated document approval
Centralized data repository
Service Oriented Architecture
Website is a single Entry point for All E-Services
Cross browser platform compatibility
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12. Gateway of all E-Services - GCAA Website (http://www.gcaa.gov.ae)
Arabic & English
International coding
GIA Standard
E-services
News
GCAA Website
Web based application
Social media
Open data
library
Direct
Printing
Multi version
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13. E-Service Integrated Architecture
Mobile Website
Active Directory
Exchange Server
E-Service System
SMS Gateway
Blackberry
E-Payment
e -Archiving
Ipad
Kiosk
Intranet Portal
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14. E-Service Infrastructure & Technology
Data Center Overview
GCAA IT has built its Datacenter based on the TIA tire 3 guidelines to support E-Service, The major aspects & considerations are
Host all the E-services within the authority's premises
Redundancy & backup for all services
Robust physical and operational security
Service continuity & Disaster recovery
24/7 DC operations
Compliance to Standards like: TIA 942,
ISO & ISO 14001, OSHAS 18001
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15. E-Service Infrastructure & Technology
IT Disaster recovery
GCAA IT intend to provide seamless recovery of It’s e-services
to its users, which means, in case of unavailability of any of
the service or application the redundant will take over
automatically and its users will not have a noticeable
disruption.
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16. E-Service Automated Process
Application Submit
Application Process
License Print
Inspectors
Management Approval
Pilots
Operators
GCAA
eService System
Trainees
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17. How to use e-Services | http://www.gcaa.gov.ae
Step 1 - Login/Register on GCAA Website
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18. Complete list of Services
How to use e-Services |
Step 2a - Press Service Catalogue link from Menu
Complete list of Services
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19. How to use e-Services |
Step 2b – Select Service and apply for a e-Service
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20. Application request Steps Press link to track submitted applications
How to use e-Services |
Step 3a – Submit Application Request
List of all eservices
Application request Steps
Press link to track submitted applications
Field Instruction
Requested documents
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21. Application Reference no Submitted information
How to use e-Services |
Step 3b – Submit Application Request
Final Step
Print Application
Application Reference no
The Submitted Information
Submitted information
Requested documents
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22. How to use e-Services | After approval receive final e-License
SYSTEM GENERATED
SAMPLE ONLY
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23. Thank you