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GENERAL CIVIL AVIATION AUTHORITY Welcome to U.A.E E-Services Objective is to reach process excellence by providing quality and.

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Presentation on theme: "GENERAL CIVIL AVIATION AUTHORITY Welcome to U.A.E E-Services Objective is to reach process excellence by providing quality and."— Presentation transcript:

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2 GENERAL CIVIL AVIATION AUTHORITY Welcome to U.A.E E-Services Objective is to reach process excellence by providing quality and efficient customer services

3 GCAA has received multiple e-service awards and achievements Sheikh Khalifa Award GCC award (2010, 2011) Green IT Award Appreciation Letter from Airlines 100% compliance to UAE Federal government Web and E-Service Standards ISO20000, ISO27001 Compliance 102 External E-Services Automated 51 Internal E-Services Automated GCAA E-SERVICES Slide | 1 of 22 E-Service Award and Achievement

4 فازت الهيئة بجائزة الجهة المتميزة إلكترونيا 2012 فازت إدارة تقنية المعلومات بالهيئة بجائزة الإدارة الاتحادية المتميزة 2012 H.H. Shaikh Mohammad honors Omar Ghaleb, Aws Al Khanjari & Mohammed Al Shehhi the Emirates Excellence Award as the best e-Services for the entire UAE. H.H. Shaikh Mohammad honors Omar Ghaleb, Mohammed Al Shehhi the Emirates Excellence Award-The Best Federal Department (IT Department) GCAA E-SERVICES Slide | 2 of 22 E-Service Award and Achievement

5 فازت البوابة بجائزة الحكومة الإلكترونية لدول مجلس التعاون الخليجي الدورة الثانية بدولة الكويت 2009 فازت البوابة بجائزة الحكومة الإلكترونية لدول مجلس التعاون الخليجي الدورة الأولى بسلطنة عمان 2009 GCAA E-SERVICES Slide | 3 of 22 E-Service Award and Achievement

6 GREEN IT Award Sustainable ICT Desktop & Printing Category IT Department is proud to announce that it has won the Sustainable ICT 2011 Award Under the Green Champion –Desktop/Printing Category. This shows our commitment not only to innovative technologies but also to the community and environment to comply towards greener Environment. IT department developed enterprise services to encourage and facilitate green computing and printing, and according formulated policies for power management, virtualization of systems, space consolidation, collaboration, introduction of electronic communications, paperless operations, eServices and travel related automation for reduction of carbon footprint and to reduce operational costs. We are proud to achieve this milestone and will continue to improve on the contribution, and actively participate in the conservation and preservation of the environment. GCAA E-SERVICES Slide | 4 of 22

7 E-Service Award and Achievement Appreciation Letter from Operators GCAA E-SERVICES Slide | 5 of 22

8 100% compliance to UAE Federal Government Web and E-Service Standards GCAA E-SERVICES Slide | 6 of 22 E-Service Award and Achievement

9 ISO20000, ISO27001 Certified GCAA E-SERVICES Slide | 7 of 22 E-Service Award and Achievement

10 Career/Jobs Course Enrollment E=Publications E-Audit Manuals Approval Reporting of Safety Incident VORSY CNS Services ANSP Certification Aerodrome GCAA E-Services Modules - Licensing Services Airworthiness Services Air Navigation & Aerodrome Services Flight Operations Services Reporting Services GCAA E-SERVICES Slide | 8 of 22 Security Services General Services Pilot Medical Aircraft Maintenance Engineer License Air Traffic Control Registration Mark booking Aircraft Registration Certification of Airworthiness Type Acceptance of Aircraft Aircraft Maintenance Organization Air Operator Certification Operation Specification Post holder Approval Nominated Personal Approval Instructor Examiners Approval Dangerous Good Security Reporting Consisting of 102 E-Service

11 Reduction in Paperless and carbon footprint E-Service Key Benefits GCAA E-SERVICES Slide | 10 of 22 Reduction of processing time & costs of service Multiple electronic channels Web based, 24/7 Availability of Service and anywhere & real time Better application traceability Timely and informed decisions Automated document approval Printing of electronic application and certificate Centralized data repository Website is a single Entry point for All E- Services Cross browser platform compatibility Service Oriented Architecture

12 Gateway of all E-Services - GCAA Website ( GCAA Website GIA Standard E-services News Arabic & English International coding Web based application Social mediaOpen data library Direct Printing Multi version GCAA E-SERVICES Slide | 11 of 22

13 E-Service Integrated Architecture Active Directory SMS Gateway E-Payment e -Archiving Mobile Website Exchange Server Blackberry Ipad Kiosk Intranet Portal E-Service System GCAA E-SERVICES Slide | 12 of 22

14 E-Service Infrastructure & Technology GCAA E-SERVICES Slide | 12 of 22 Data Center Overview GCAA IT has built its Datacenter based on the TIA tire 3 guidelines to support E-Service, The major aspects & considerations are 1.Host all the E-services within the authority's premises 2.Redundancy & backup for all services 3.Robust physical and operational security 4.Service continuity & Disaster recovery 5.24/7 DC operations 6.Compliance to Standards like: TIA 942, ISO & ISO 14001, OSHAS 18001

15 E-Service Infrastructure & Technology GCAA E-SERVICES Slide | 12 of 22 IT Disaster recovery GCAA IT intend to provide seamless recovery of Its e-services to its users, which means, in case of unavailability of any of the service or application the redundant will take over automatically and its users will not have a noticeable disruption.

16 E-Service Automated Process Application Submit Inspectors Operators Trainees Application Process Pilots GCAA eService System Management Approval License Print GCAA E-SERVICES Slide | 13 of 22

17 Step 1 - Login/Register on GCAA Website GCAA E-SERVICES Slide | 14 of 22 How to use e-Services |

18 GCAA E-SERVICES Slide | 15 of 22 Step 2a - Press Service Catalogue link from Menu How to use e-Services | Complete list of Services

19 GCAA E-SERVICES Slide | 16 of 22 Step 2b – Select Service and apply for a e-Service How to use e-Services |

20 GCAA E-SERVICES Slide | 17 of 22 List of all eservices Application request Steps Press link to track submitted applications Field Instruction Requested documents How to use e-Services | Step 3a – Submit Application Request

21 GCAA E-SERVICES Slide | 18 of 22 Application Reference no Submitted information Final Step Print Application Requested documents The Submitted Information How to use e-Services | Step 3b – Submit Application Request

22 GCAA E-SERVICES Slide | 19 of 22 After approval receive final e-License SYSTEM GENERATED SAMPLE ONLY How to use e-Services |

23 Thank you


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