Presentation on theme: "This is a brief introduction to using the FAMIS Self Service Web Site: How and where to access the web site What is available on the Web Site Overview."— Presentation transcript:
This is a brief introduction to using the FAMIS Self Service Web Site: How and where to access the web site What is available on the Web Site Overview of My Facilities Web Page Entering service requests live into the FAMIS Work Management System Use your Mouse or arrow keys to move through this presentation…
To enter your non-emergency service request use this link.
You may also enter a Non-Emergency Service Request from the Proctor web page, (the web address is on the bottom of this screen)
This is where you need to log into the system, using your CU ID & Password. Hint: This is the same ID and Password you use to log into my.cu.edu The password is case sensitive, so make sure the CAPS LOCK are off……. If you need assistance regarding your ID an password, we have provided a link to Campus ITS, at the bottom of the page for your convenience.
Once you log into the system you will be brought automatically to the Non-Emergency Service Request tab. On the next slide we will discuss filling out this form…………
Your name will be automatically entered as the requestor and you may add an alternate requestor to your service request. When entering any information into the fields of the request, always type in at least part of what information you want and then validate that information by selecting the magnifying glass next to the field. *Note: You must validate (by using the magnifying glass) for each of the following fields: Alternate requestor Building Floor Room Please enter a speed type if the request is not part of covered building maintenance Enter a short description of the problem, i.e.: No Heat/too cold Enter a detailed description of your work Enter any restriction information to help us. Press the submit button and your service request will be sent to our Service Center for processing.
Other tabs that are available are: My Facilities Requesting Services Searching for service requests Checking monthly billing by speed type Checking monthly utility billing by speed type
Your Self Service My Facilities page is divided into 5 parts: 1.Your campus information 2.Service Requests that have you as the Requestor. 3.Campus Keys that have been issued to you. 4.The building in the system you are assigned to, if you are a proctor (not visible if not a proctor) 5.Service Requests in our system for your assigned building. (see #4 above)
You can create a request for different services by clicking on the Request Services tab And you have three choices: A Non-Emergency Service Request (already discussed) A New Sign Request An Energy Conservation Request The following is a list of example requests for each type of Energy Conservation request: De-lamp Request: Reduce Lighting Level Water Conservation Requests: Leaks, Flow Reduction, One-pass Equipment Cooling Heating/Cooling Conservation Requests: Temperature Control, Airflow, Night Setback
Thats it for now, we just wanted to get you familiar with where the web site was and how to access it. Now it is your turn to use it. Our IT department has worked very hard to make this an easy & user friendly site. All of the screens are pretty much self-explanatory and easy to use. We encourage you to look around, do some service request or work order queries and even enter some real service requests on line. All web service requests are filtered through our Facilities Operations Service Center. So if we see something wrong or need more information we will give you a call. Once all the information is entered and checked we will pass the service request along to the appropriate trade. Please remember this is only for NON-EMERGENCY service requests EMERGENCY SERVICE REQUESTS MUST BE CALLED INTO OUR SERVICE CENTER If you feel that you would like more instruction on the use of the self service web site, please contact Sharon Rice ( ) or Chuck Molocznik ( ) We are available to set up a group or individual training session when needed.