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Helpdesk. Service Desk The helpdesk is just one application within our Service Desk product.

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Presentation on theme: "Helpdesk. Service Desk The helpdesk is just one application within our Service Desk product."— Presentation transcript:

1 Helpdesk

2 Service Desk The helpdesk is just one application within our Service Desk product.

3 Service Desk A Service Desk provides a central location for providing different services to your customers e.g. Helpdesk. Each Service Desk is customisable to your organisation. Each Service Desk is accessible via the internet using a standard web browser.

4 Customise Your service desk can be customised to match your company brand

5 Helpdesk The helpdesk is used for: –Logging and tracking jobs/requests. –Communicating with customers and suppliers. –Providing Key Performance Indicators on the service you are providing.

6 Helpdesk The Helpdesk facilitates communication.

7 Helpdesk Customisation –Customise data collected –Customise access permissions –Customise rules

8 Helpdesk Customise the data you want collected by your helpdesk

9 Helpdesk Control Access Permissions

10 Helpdesk Customise Rules

11 Summary For a live demonstration to see how our helpdesk product could help you please contact us: RedCape is owned and operated by ittium ltd, 5-15 Cromer St, London WC1H 8LS Copyright (C) 2013www.ittium.com


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