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1 Status of Veterans Initiative (SOVI) Board of County Commissioners Public Policy Workshop April 24, 2007.

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Presentation on theme: "1 Status of Veterans Initiative (SOVI) Board of County Commissioners Public Policy Workshop April 24, 2007."— Presentation transcript:

1 1 Status of Veterans Initiative (SOVI) Board of County Commissioners Public Policy Workshop April 24, 2007

2 2 Presentation Purpose –Report the findings and recommendations from Status of Veterans Initiative (SOVI) –Provide opportunity for questions Presenters –John B. Ficker, Chairman SOVI Steering Committee –Robert L. Weeks, Sr., VSO Director

3 3 SOVI Purpose Evaluate current service delivery methods Identify gaps in service Provide recommendations for closing or eliminating service gaps Provide recommendations for outreach plan to veterans in Mecklenburg County

4 4 SOVI Steering Committee Findings and Recommendations

5 5 SOVI Process Organize for Action Gather Information Receive Study Findings –External Assessment –Internal Assessment Committee Facilitation Process –Identify/Review/Modify Gaps (Gap Analysis) –Identify Strategies –Develop Recommendations

6 6 External Assessment Focus Groups –Veterans, surviving spouses, dependents Mecklenburg County Veterans Survey –Veterans, surviving spouses, dependents living in Mecklenburg County –Demographics, awareness, needs, preferences –Provide baseline for future study

7 7 Internal Assessment FY 2007 Program Review –Veterans Claims Processing & Counseling –Veterans Outreach Follow-Up Review –Key Stakeholder Analysis –Additional Documentation –Additional In-Depth Analysis, Meetings, Interviews

8 8 Findings Demographics –Male (93%) –Married (80%) –Caucasian (76%) –35-64 years of age (64%) –Graduated High School (95%) –Work full time (55%) –$25k-$50k annual household income (47%) –Own home (90%) with access to car (97%)

9 9 Findings Military –Army (52%) –71% in Korean Conflict, before Vietnam (1950-1965) –2-4 years of service (54%) –7 years of service on average –About 12% with 20 or more years of service

10 10 Findings Blend in with and contribute to community at large Examples –Own homes contribute to tax base –Lower unemployment rate –Higher median incomes Awareness of services a key concern –Younger veterans concerned with older veterans and vice versa

11 11 Findings VA Benefits –Many veterans not receiving any information on VA benefits –Prefer receiving information by mail and electronic sources –Most have not received any VA benefit, even standard benefits

12 12 Findings County Veterans Services Office –Many are unaware of its existence –Difficulty differentiating between VA and County office –Do not perceive as a responsive and positive service provider –Staffing level has not kept pace with veterans served, claims processed –Lack reliable data entry, reporting methods –Opportunities to improve internal workflow

13 13 Recommendations COMMUNICATIONS TRANSPORTATION INTERNAL WORKFLOW TRAINING OUTREACH OFFICE ACCESSIBILITY STAFFING PARTNERSHIPS TECHNOLOGY URGENTELEVATEDMODERATE SERVICE GAPS

14 14 Recommendations Support VSO Directors management initiatives to close Urgent gaps Implement strategies corresponding to each service gap Incorporate the following into state and federal legislative agendas: –Increased technological capabilities for VA to receive claims electronically from VSO –State homestead/property tax exemption

15 15 Impacts of Recommendations Service Gap Alignment Community & Corporate Scorecard FY 2008 Budget

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18 18 Increase Customer & Stakeholder Satisfaction Increase Citizen Awareness of County Responsibilities, Services & Results Increase Citizen Awareness of County Responsibilities, Services & Results Increase Safety & Security of Residents Increase Safety & Security of Residents Reduce Health Risks & Diseases Reduce Health Risks & Diseases Increase Efficiency & Effectiveness of Criminal Justice Services Increase Literacy & Workforce Development Increase Respect/ Appreciation of Ethnic & Cultural Diversity Increase Respect/ Appreciation of Ethnic & Cultural Diversity Increase Citizen Self-Sufficiency Increase Citizen Self-Sufficiency Improve Access to Public Facilities Improve Access to Public Facilities Increase Economic Development & Job Opportunities Increase Economic Development & Job Opportunities Improve/ Expand Parks, Open Space, Greenways & Recreational Opportunities Improve Air, Water, & Land Improve Air, Water, & Land Preserve Historic Sites & Landmarks Preserve Historic Sites & Landmarks Increase Employee Access to Information Improve Employee Efficiency Reduce/Avoid Costs Improve Financial Management Maintain Triple- A Bond Rating Maintain Triple- A Bond Rating Maintain Affordable & Competitive Tax Rate Increase Employee Motivation & Satisfaction Enhance Workforce Retention & Recruitment Enhance Workforce Retention & Recruitment Increase Employee Knowledge, Skills & Abilities Improve Technology- Related Capacities Enhance Citizen Involvement Employee & Organizational Capacity Financial Internal Business Process Customer/ Stakeholder Focus Areas Social, Education, & Economic Opportunity Effective & Efficient Government Community Health &Safety Growth Management & Environment Improve Management of Mental Illness, Developmental Disabilities & Substance Abuse Improve Management of Mental Illness, Developmental Disabilities & Substance Abuse Community & Corporate Scorecard County Has Primary Service Provider Responsibility

19 19 Boards 3 Year Emphasis EEG Enhance Workforce Retention & Recruitment Increase Customer & Stakeholder Satisfaction Increase Employee Motivation & Satisfaction Increase Employee Knowledge, Skills, and Abilities Improve Technology-Related Capacities Increase Employee Access to Information EEG Increase Citizen Awareness of County Responsibilities, Services, and Results Improve Employee Efficiency Maintain/Improve Performance Over Next Three Years Compensation Action/Attention Needed Within Two Years EEGReduce/Avoid CostsSEEOIncrease Citizen Self-SufficiencyCHSReduce Diseases and Mental Illness Action/Attention Needed Beginning in FY08

20 20 Staffing Add 9 new positions over 3-year period –FY08: 4 VSOs –FY09: 2 VSOs, 1 Administrative –FY10: 2 VSOs Impact on Other Gaps - Internal Workflow- Office Accessibility - Outreach - Partnerships FY08 Request:$ 234,176

21 21 Technology Upgrade VETRex system and database –Track customers –Send information to customers –Submit claims on-line Impact on Other Gaps - Communications- Internal Workflow - Office Accessibility- Outreach - Partnerships- Training FY08 Request:$ 196,090

22 22 Outreach & Communications Proactive and comprehensive communications and marketing plan FY08 Request:$ 34,500

23 23 Total FY08 Request Staffing= $ 234,176 Technology= $ 196,090 Outreach/Communications= $ 34,500 Total FY08 Request= $ 464,766

24 24 Benefit to the County Figures in blue represent year to year increase Since 2004, County office responsible for approximately 95% of annual increase $4.0 $6.5 $4.8 $7.5

25 25 For information on SOVI go to: www. MecklenburgCountyNC.gov Or contact: Robert L. Weeks, Sr. Director, Veterans Services Office (704) 336-3135 Robert.Weeks@MecklenburgCountyNC.gov

26 26 Questions?


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