Presentation on theme: "Verizon Business, AVAYA & SIP"— Presentation transcript:
1 Verizon Business, AVAYA & SIP David Leon-GuerreroBusiness Solutions ConsultantVerizon Business August 10, 2007
2 Content Verizon Who We Are How Does Verizon Apply SIP Verizon VoIP OffersAvaya and Verizon
3 Verizon Communications Three Key Business Groups Communications services for consumer and small businessBuilding one of the most advanced broadband networksHandling 1+B* calls a day with 99.99% reliabilitySupporting 49M access linesMobile services for U.S. consumer and businessNation’s most reliable wireless networkHighest in customer loyaltyNearly 55M customersCreated by merger of Verizon and MCI in Jan 2006130k+ Enterprise customers worldwideWorld’s largest wholly owned, facilities based global networkServing 94% of Fortune 500Verizon Communications is comprised of three separate business groupsVerizon TelecomHandles more than 1.5 billion telephone calls each business day with 99.99% reliabilityFocusing on building one of the most advanced broadband networks, FiOS provides consumers with an internet connection and allows Verizon to enter the video market with a superior competitive alternative to cableVerizon WirelessA leader in its industry, Verizon Wireless provides wireless voice and data services to 54.8 M customers across the U.S.A joint venture of Verizon Communications and Vodafone and a leader in wireless voice and data services, the company: Built the nation’s first wide-area wireless broadband networkDelivered the nation’s first wireless consumer 3G multimedia serviceLaunched the most comprehensive mobile music service in the worldHas the highest customer loyalty in the industry based on lowest-in-industry churnVerizon BusinessCreated by the merger of MCI and Verizon in January of 2006, Verizon Business is exclusively focused on the needs of Large Business and GovernmentCombining MCI’s long history of innovation (first Frame Relay network, first commercial Provider of Internet Service) and Global IP network, with Verizon’s dense local and regional network and the backing of a strong parent company, we are well-positioned to provide end-to-end, integrated communications and Internet backbone services to Fortune 500 customers in 150 countries worldwideWhat do we stand for?Now, let me tell you more about Verizon Business…* Average number of calls handled each business day.
4 Verizon Business - Who We Are Created Jan06 – merger of Verizon Enterprise, MCI, UUNET, DigexProducts and ServicesIP and data ServicesManaged services and Advanced voiceProfessional and Implementation ServicesCPE, Security, Wireless and Virtual Communication NetsMost connected global IP backbone (TeleGeography)Best VoIP Strategy – Forrester 20072006 revenues $20B +, 35,000+ employees321 offices in 75 countries across 6 continents200 data centers in 22 countries> 250,000 managed endpointsVerizon Communications ranked #30 of Global 500 – 2007VzB ranked #13 in Fortune 500
5 Verizon Business IP Communications Our Commitment 500 + specialists and industry experts “dedicated” to IP CommunicationsConsultative and Professional Services (i.e. Convergence Workshop)IP Implementation ServicesIP Communication Technology ServicesIP Sales SpecialistsIP Sales EngineersIP Contact CenterSpecialistsEngineersServicesClient Partners
6 Verizon Business Provides Cloud to Desktop, Carrier Class Solutions IP ContactApplicationsIP CommunicationsVoIP Enabled IP NetworkIP CollaborationIP TelephonySuppliersCustomersYour BusinessEmployeesERPSCMCRMVoicemailAudioConferenceVideoWebConferencingPagerVoIPMobilePhonePDACollaborationApplicationIMApplicationsSharingPresenceCTI
7 Verizon Who We AreHow Does Verizon Apply SIPVerizon VoIP OffersAvaya and Verizon
8 Verizon VoIP: The Big Picture Verizon VoIP VoIP Network ArchitecturePSTNPSTN PhonePSTN PhoneIBM Message CenterNS (SIP Server)RS (Redirect Server)Network GatewaysLocal GatewaysVoic GatewaysIP ApplicationServers (AS)The Verizon VoIP network architecture is comprised of two areas. The VoIP Network-Based platform which is depicted on the top of this slide and the customer equipment components that are shown on the bottom of this slide. This course focuses on the VoIP core platform on the top of this slide. If any participant would like to receive training on the customer components portion of the VoIP platform, there is another course offered VoIP: Premises-Based technologies.IASA Web-Based Operations Support SystemCustomer ComponentsVoIP Interconnect NodeDSLOn-Net DSLJuniper ERX w/QoSCustomerVerizon InternetPrivate IPCustomer NetworkBlizzard Card Cisco Edge RouterIDACustomerCustomerCustomerCustomer
9 Verizon Business Private IP Service or Internet Access Without Verizon IP Trunking Parallel TDM Network Provides Access to PSTNMain LocationBranchAccessLinkAccessLinkCustomer LANCustomer LANVerizon Business Private IP Service or Internet AccessCUCMVSEC ISR Router w/ SRSTVSEC ISR RouterAccessLinkDistribution CenterPSTNPRI, Business Lines, or Analog TrunksCustomer LANPRI, Business Lines, or Analog TrunksVSEC ISR Router w/ SRST
10 With Verizon IP Trunking Single Network for Packet and PSTN Access Main LocationBranchAccessLinkAccessLinkCustomer LANCustomer LANVerizon Business Private IP Service or Internet Access With IP TrunkingCUCMVSEC ISR RouterVSEC ISR Router w/ SRST & IP-IP GWNetwork GatewayDistribution CenterPSTNCustomer LANAccessLinkIncoming and outgoingLocal and Long Distance callingVSEC ISR Router w/ SRST & IP-IP GW
11 Verizon Business Customer Benefits Simplification. A single pipe and single bill for local, long distance and interoffice calling. (Centralization)Network Optimization. The solution optimizes connections to the “packet” and PSTN network “clouds,” simplifying management which facilitates customer savings..Consistent Service Model. Verizon provides service to all US locations. As such, only one carrier for the customer.Standardize New Locations. WAN services are standardized / normalized during an acquisition or addition of a new location. IP Trunk allows the same standardization for voice services.Enhance Customer Service. Assign local telephone numbers to any “virtual location,” independent of physical location. Virtual FX service.
12 Verizon Who We AreHow Does Verizon Apply SIPVerizon VoIP OffersAvaya and Verizon
13 IP Communications Solutions Portfolio Hosted (network-based) solutionsHosted IP CentrexIP Flexible T1IP Integrated AccessIP TrunkingPRi to OCServicesDesign, Configuration, Implementation, Systems Assurance, Consultation (i.e. Network Readiness Assessment, Convergence Assessment), Professional ServicesCPE (premises-based solutions)Managed IP PBXCisco, Avaya, NortelNon-managed CPE solutionsCisco, Nortel, Alcatel, Siemens, NEC, Avaya, AVSTSecurityCoE within VerizonCyberTrust & ICSA LabsSecured data, odentities & devices on a global scaleWirelessPremises and providerIP Communications PortfolioVerizon Business’s IP Communications portfolio of services is comprised of network based and premises based VoIP solutions.The products that make up the IP Communications suite of Voice over IP (VoIP) services include:Hosted (Network-based) IP communications solutions:Hosted IP CentrexHosted IP Centrex is designed for customers that want all the features of a PBX or Key system without the associated capital, lease, or maintenance costs. All the PBX functionality resides in the Verizon network. It is ideal for customers moving to or establishing a new location, or for customers looking to replace an outdated PBX or Key system. Hosted IP Centrex is a complete turnkey solution including design, installation, and ongoing maintenance for a low monthly fee. Verizon's network-based IP technology provides a full suite of subscriber and administrative features.IP Flexible T1IP Flexible T1 is designed for small-size business customers that simply need converged voice and data access and basic Class 5 calling features. This service works with existing analog Key systems, thereby eliminating the need to heavily invest in extra equipment. With IP Flexible T1, there is no need for equipment changeover or disruption to services. Customers will not need to retrain employees on any of the calling features or functions, and implementation is transparent to the end-user.IP Integrated AccessIP Integrated Access is designed for small– to medium-size business customers that simply need converged voice and data access. This service works with existing Key or PBX systems, thereby eliminating the need to heavily invest in extra equipment. With IP Integrated Access, there is no need for equipment changeover or disruption to services. Customers will not need to retrain employees on any of the calling features or functions, and implementation is transparent to the end-user. This offering's target market includes customers that:IP TrunkingIP Trunking is designed for large customers with 200 or more employees, that have already invested in a Cisco CallManager IP PBX. With IP Trunking, the customer's IP PBX is connected directly to Verizon's IP backbone, eliminating the need for the customer to purchase complex and costly Time Division Multiplexing (TDM) enterprise gateway customer premises equipment (CPE). IP Trunking provides converged access and the essential features that large customers require.(Continued on Next Page)
14 Verizon Business VoIP Portfolio IP Flexible T1For smaller locations with 24 or less linesWorks with the site’s existing Key SystemIP Integrated AccessFor small or large sitesWorks with installed Digital Key System or PBX SystemsAvailable with an optional suite of IP FeaturesIP TrunkingFor enterprise customers with an IP PBX and IP phonesEliminates or reduces need for expensive TDM premise gateway equipment (w/in VoIP footprint)Verizon Business offers five products within the VoIP portfolio:IP Flexible T1 – this solution is used for customers that want to keep and maintain their current loop start Key SystemIP Integrated Access – this solution is used for customers that want to keep and maintain their current digital PBX or Key SystemHosted IP Centrex – this solution is used for customers that do not have any legacy TDM equipment and want to add voice to their current data networkIP Trunking – this solution is used for customers that want to keep and maintain their current IP PBXManaged IP PBX – this solution is used for customers that want Verizon Business to maintain their current IP PBX, this product can be sold with or without IP TrunkingHosted IP CentrexFor small or large sitesDelivers features of a PBX or Key system without associated capital, lease, or maintenance costsManaged IP PBXVerizon Business maintains customer’s current IP PBX
15 VoIP Standard Service Level Agreements (SLA) Guaranteed serviceJitter not to exceed 1msMean Opinion Score (MOS) above 3.8 (IDA ONLY)Latency of less than 55msPacket delivery of 99.5%Network availability of 99.9%Denial of Service (DOS) attacks (IDA only)Verizon Business supports quality service on Verizon Business VoIP by offering a performance Service Level Agreement (SLA) for customers who implement Verizon Business VoIP bundled or a la carte service using Verizon Business Internet Dedicated or Internet DSL Office (Bundled service only) transport service. The Verizon Business VoIP SLA is in lieu of, and entirely replaces, any other SLAs for Internet Dedicated service. Performance standards in the SLA cover: Jitter, Mean Opinion Score (MOS), Latency, Packet Delivery, Network Availability and Denial of Service (Internet Dedicated Access Only).Performance is measured by collecting data from designated routers, at key network hubs, in 5-minute intervals, from which a monthly average is derived. However, no SLA credits will be given if Verizon Business fails to meet an SLA standard due to reasons of Force Majeure (as defined in the applicable service agreement).JitterAlso known as delay variation, jitter is defined as the variation or difference in the end-to-end delay between received packets of an IP or packet stream. Jitter is usually caused by imperfections in hardware or software optimization or varying traffic conditions and loading. Excessive delay variation in packet streams usually results in additional packet loss which impacts voice quality. The Verizon Business VoIP Jitter SLA provides that Verizon Business's contiguous U.S. Network (as defined in the relevant Verizon Business service agreement) monthly jitter performance will not exceed 1.0 millisecond between Verizon Business-designated inter-regional transit backbone network routers ("Hub Routers") in the contiguous United States.Mean Opinion Score (MOS)Mean Opinion Score is a measure (score) of the audio fidelity, or clarity, of a voice call. It is a statistical measurement that predicts how the average user would perceive the clarity of each call. The Verizon Business VoIP MOS SLA provides that Verizon Business's contiguous U.S. Network MOS performance will not drop below 3.8 between Verizon Business-designated inter-regional transit backbone network routers ("Hub Routers") in the contiguous United States. MOS is calculated using the standards based E-model (ITU-T G.107).
16 Enterprise, Location, and End-User Control VoIP customers have access to the VBCCSecure GUI (username and passwords)Moves, Adds, Changes, and Deletes (MACD) in real- timeQuestion: How can a customer change how calls are presented to the enterprise, and specify what calls are allowed?Answer: Verizon Business VoIP customers have access to the Verizon Business Customer Center (VBCC) which allows changes to how calls are presented to the enterprise, and can specify what calls are allowed at several different levels of authorization.The VBCC is accessed through a secure GUI (HTTPS) running secure socket layer (SSL). Passwords and usernames are assigned to provide different levels of authorization:Enterprise WideEnterprise LocationEnd-userMoves, Adds, Changes, and Deletes (MACD) to the VoIP environment can now be made in real-time from one administration console.
17 911 Services Shared local gateway (SLG) FCC Phase 3 compliant “Best in Industry”Question: Emergency services (911 and E-911) are major concerns for many Enterprises, what is Verizon Business’ stance on 911?Answer: Verizon Business VoIP utilizes the same local switch infrastructure that a TDM based local customer utilizes.When 911 is dialed using a traditional phone:Calls are automatically routed to the appropriate public safety answering point (PSAP) based on the location of the caller.The caller’s phone number, i.e., automatic number identification (ANI) and location, i.e., automatic location identification (ALI) automatically display at the PSAP.When 911 is dialed using an IP phone:Call is routed to the appropriate PSAP based on the billing telephone number (BTN) service address assigned to that phone through the shared local gateway (SLG). Unfortunately, if the SIP phone is moved to another address and 911 is dialed, the emergency response personnel are directed to the phone’s registered address, which is not necessarily the physical location of the emergency.The FCC (Federal Communications Commission) has mandated carriers to be compliant with different phases of VoIP integration with 911 service. The most current compliancy stage is phase 3.Phase 3 – Post February 2006Provide the customer the ability to update their location address and PSAP for 911 for all calls in a more automated fashion. Customers will be able to take their SIP devices to new locations and must contact Verizon Business to update their address information.Verizon Business is committed to 911 and E911 services and have one many awards based on the network architecture. Verizon Business also is a major contributor to the 911 forum along with Cisco and several other partners for the creation of standards and compliancy.
18 How Does Verizon Apply SIP Verizon VoIP Offers Avaya and Verizon Welcome to the VoIP: Verizon VoIP Network-Based Technologies course. This course was developed for the Verizon’s sales and sales support field audience. VoIP: Verizon VoIP Network-Based Technologies course focuses on the inner “core” of the Verizon VoIP platform.Verizon Who We AreHow Does Verizon Apply SIPVerizon VoIP OffersAvaya and Verizon
19 Verizon Business SIP Solution with AVAYA Avaya SIP Telephony Solution using Verizon Business VoIP Service
20 AVAYA and Verizon Business Compatibility Verizon Business SIP offers declared Avaya CIP Compliant with:Communication Manager 3.1SES 3.1 – Feb. 07We Are the Only Tier 1 Provider CertifiedWith Avaya 3.1 Today“and Compression Certified”
21 Verizon Business Avaya Alliance Partner Verizon Business Empowers Avaya Solutions By:Extensive Network Reach & FootprintRich Communications CapabilitiesCertified Solutions that augment Intelligent CommunicationsIn the spirit of delivering new capabilities for customers, Avaya and Verizon Business have created a unique partnership. One that transcends the traditional reseller role that you might be familiar with in the reseller community. This partnership was intended to serve our customers who have a extensive scale and need more than just hardware. Customers who have complex communications requirements, large scale operations, or who are looking for a solution that is more tightly integrated to deliver value to meet their enterprise objectives will find value in this partnership.Alliance Partner
22 Call Flow and Application Samples Time Permitting
24 IP Flexible T-1 Simplified version of IP Integrated Access Line based product for Key SystemsFirst step toward full VoIPTargets sites with 2-24 linesBenefitsMinimizes capital expensesReduced training costsIncreased network efficiency with voice compression and dynamic allocationFlexibility to migrate to full VoIP solutionIP Qualifying criteriaUse Internet dedicated T1 access onlyBundle pricing model onlyUse an analog Key system onlyReside within the Verizon Business VoIP local footprint – local and LDHave less than or equal 24 direct inward dialing (DID’s)Require less than or equal 24 simultaneous callsUse the Key system for the features and reporting but leverage some line based features from Verizon Business VoIPBenefitsThe customer retains their current analog Key system so there are minimal capital expenses. This helps companies extend the life of equipment that is still serving them well, while providing a migration path to full Voice over IP. Since the customer continues using their familiar feature sets, there is no need to retrain employees on basic calling features or functions. In addition, they are also able to receive Verizon Business VoIP network-based voice features to supplement their system.
25 IP Flexible T1 Illustrated Starting at the top right side of the slide and moving to the left, the right side depicts the VoIP node and the connections to the PSTN. The VoIP node intelligence and links to the PSTN are used for all of the Verizon Business VoIP product sets.IP Flexible T1 can only utilize IDA to access the closest VoIP node for the network intelligence. The access loop (yellow line) is either provisioned as a 768K or T1 IDA circuit only. The customer premises edge router is the Adtran 924 which provides all of the router, firewall, loop signaling to SIP conversions, and QoS functions in a single box solution. There are up to 24 RJ11 jacks that can be used to connect up to the Key System (green lines) and the existing Key sets and wiring are used. The current LAN Ethernet (blue lines) environment will utilize the existing infrastructure.The customer will continue to use their current phones and fax machines (no need for a Mediatrix box) so no training is required of the end-user. This product allows for a converged network utilizing the customer’s current Key System wiring devices and the current LAN infrastructure.
26 IP Trunking Provides access to the Verizon Business VoIP network Customer uses IP PBX featuresNo need for expensive TDM gatewayIP Trunking Services can support:G711 or G729 codecesCisco CallManager 4.1.3, 4.2; and 5.1(Note: G711 or G729 if Cisco IP/IP gateway used in design)Cisco Call Manager Express 3.4 and 4.0(G711 and G729)Avaya Communications Manager SES 3.1 (G711 and G729)Alcatel OmniPCX--Enterprise 7.1 (G729/G711)Alcatel OmniPCX--Office 5.1 (G711 only)Alcatel OmniPCX--Office Rel. 6.0 (G729/G711)Seimens Highpath 4000 (Release 3.0)Targets any enterprise (200+ users)BenefitsOne carrier for voice and dataReduces network costs and managementReduces the cost of intra-company and PSTN (local/long distance) callsIncrease network efficiency with voice compression and dynamic bandwidth allocationIP Trunking is the delivery of converged access that allows customers to use their own IP PBX in conjunction with Verizon Business VoIP. IP Trunking directly connects the customer’s native IP PBX to the Verizon Business VoIP network. If the customer is within the VoIP Local footprint, they can connect without the need for complex and costly TDM enterprise gateway CPE. (If they are located outside of the footprint, they will need the enterprise gateway.) The customer will use the IP PBX features, but will also have access to most Verizon Business VoIP features as well. The Verizon Business VoIP features are controlled through the VBCC portal. IP Trunking is a complementary product to Managed IP PBX, so they may be able to be sold together.Key pointsIP Trunking is the delivery of converged access to the customer’s IP PBX. It provides access to the Verizon Business VoIP network, which includes access to the PSTN as well as many Verizon Business VoIP features.It allows customers to maintain their existing telephones and subscriber level features, while also providing the opportunity to leverage Verizon Business VoIP for transport. The customer just continues using their IP PBX and its features, but now it’s over a converged access line.If the customer is within the Verizon Business VoIP Local footprint, they can connect without the need for complex and costly TDM enterprise gateway CPE. If they are located outside of the footprint, they will still need the enterprise gateway.Currently, the following IP PBXs have been certified to interoperate with Verizon’s IP Trunking services:IP Trunking Services can support:G711 or G729 codecesCisco CallManager 4.1.3, 4.2; and 5.1(Note: G711 or G729 if Cisco IP/IP gateway used in design)Cisco Call Manager Express 3.4 and 4.0(G711 and G729)Avaya Communications Manager SES 3.1 (G711 and G729)Alcatel OmniPCX--Enterprise 7.1 (G729/G711)Alcatel OmniPCX--Office 5.1 (G711 only)Alcatel OmniPCX--Office Rel. 6.0 (G729/G711)Seimens Highpath 4000 (Release 3.0)Also, IP Trunking provides access for IP PBX systems, so it is a complementary product to Managed IP PBX. You may have opportunities to sell these products together.BenefitsThere are several benefits a customer receives from implementing IP Trunking. Costs are reduced by having one carrier for their voice and data traffic. Most customers will not need a TDM gateway, which will reduce their capital CPE costs. Another benefit is that no matter where the customer is located, they will still have unlimited domestic outbound long distance. And, a great benefit to employees is that they will not need to learn a new system since they will be using the same familiar IP PBX features.There are several benefits a customer receives from implementing IP Trunking. The benefits are:Costs are reduced by having one carrier for their voice and data traffic.The customer will not need a TDM gateway, which will reduce their capital CPE costs.Another benefit is that no matter where the customer is located, they will still have unlimited domestic outbound long distance.A great benefit to employees is that they will not need to learn a new system since they will be using the same IP PBX features they are already familiar with.
27 IP Trunking Illustrated If a customer is using an IP PBX then the end-users will utilize all of the IP PBX intelligence for call routing and registrar functions. The Verizon Business VoIP node is mainly used to complete calls for both on-net and off-net dialing.IP Trunking can utilize either IDA or Private IP to access the closest VoIP node for the network intelligence. The customer premises edge router is an approved Cisco device which Verizon Business calls a Tunnel router (yellow line). Since a Cisco router is used then a standalone PIX firewall or ALG must also be included.The customer premises-based IP PBX contains all of the intelligence for call routing, so the end devices will now registrar with that IP PBX. In Cisco CallManager an additional media termination point (MTP) must be used for the conversion from skinny client control protocol (SCCP) to SIP and DTMF Relay. For Avaya and Call Manager Express the MTP is not needed.
28 IP Integrated Access Delivery of converged access to PBX or Key system Customer uses features of their PBX or Key systemSupports 2 to hundreds of subscribersIncrease network efficiency with voice compression and dynamic bandwidth allocationBenefitsMinimizes capital expensesReduce training costsMaximizes cost savings via cost-effective call plans and integrated CPEIP Integrated Access is the delivery of converged access to a customer’s existing PBX or Key system, providing connectivity to the Verizon Business VoIP network. IP Integrated Access delivers VoIP without the need for equipment replacement or upgrades, so customers keep their existing TDM equipment while still leveraging the benefits of convergence. Customers can use the features of their PBX or Key system as well as they can be supplemented with a limited set of Verizon VoIP network-based features. IP Integrated Access is designed to be a versatile solution that is designed for a specific customer type, one who is looking for a basic entry into VoIP solutions with minimal investment.IP Integrated Access delivers converged access to a customer’s existing Key or PBX systems, providing connectivity to the Verizon Business VoIP network.There's no need for equipment changeover or service disruption; the customer just continues using their system like they always have.IP Integrated Access is ideally suited to small- and medium-size businesses who are not ready or able to go to a full voice over IP environment because it allows customers to migrate to a full VoIP environment at their own pace and budget.BenefitsThe customer retains their current PBX or Key system so there are minimal capital expenses. This helps companies extend the life of equipment that is still serving them well, while providing a migration path to full Voice over IP. Since the customer continues using their familiar feature sets, there is no need to retrain employees on basic calling features or functions. In addition, they are also able to receive Verizon Business VoIP network-based voice features to supplement their system.PBX or Key system customers will benefit from IP Integrated access because it helps them reap the some benefits of converged access without having to spend the money to invest in a fully IP-enabled system. At the same time, the customers are extending the life of their current system.Customers will now have just one carrier for voice and data, and of course, they will have unlimited domestic outbound long distance.Customers are familiar with the system and there is no need for retrain employees.
29 IP Integrated Access Illustrated (Combo) IP Integrated Access can utilize either IDA or Private IP to access the closest VoIP node for the network intelligence. The access loop is (yellow line) provisioned at any speed that the selected IP network will support (Ethernet, DS-3, NxT1 T1, and DSL).While this slide depicts the one Cisco box solution, or Combo router solution, the customer premises edge router is any Cisco approved router. This single box will provide the T1 links (red line) back to the PBX (either ISDN, PRI, or E/M), the routing functionality, and the conversion from TDM (PBX) to SIP (VoIP) type signaling. It is recommended that the links between the PBX and router are created as PRI to support advance features such as direct inward dialing (DID) or dialed number information service (DNIS) delivery. Since this is a Cisco solution, a standalone PIX firewall, also known as an Application Layer Gateway (ALG) is required.The customer will continue to use the current phones sitting behind the PBX (green lines). And if there are phones or fax machines not sitting behind the PBX, a Mediatrix box can be used for the TDM to packet conversion.This product allows for a converged network utilizing the customers current digital Key System or PBX, the wiring to the devices and their current LAN infrastructure. Since the current Key System or PBX is used, no additional training is required, of the end-user, to utilize the voice network. This product is basically front ending the customer’s current PBX and LAN to form a converged access solution.
30 IP Integrated Access Illustrated (Gateway) The major difference between this slide and the previous slide is that the one box solution, or Combo router is now replaced with a two box solution. The router facing the PBX must be an approved Cisco router (red line). This router will provide the T1 links back to the PBX (either ISDN, PRI, or E/M) and the conversion from TDM (PBX) to SIP (VoIP) type signaling. It is recommended that the links between the PBX and router are created as PRI to support advance features such as DID or DNIS delivery. Since this is a Cisco solution, a standalone PIX firewall or ALG is required.The edge router can vary based on the IP backbone it currently connects to, meaning either IDA or Private IP. This install usually takes place after the customer has purchased either IDA or Private IP services and is now adding the VoIP component for a fully converged solution. This allows the customer to maintain their current voice and data network environment.All other functions remain the same from the previous slide.
31 Hosted IP CentrexNetwork-based solution that provides complete convergenceReplaces the premises PBX, key system or TDM-based Centrex servicesProvides IP-enabled features via the InternetServices and features are managed through a familiar, web-based portalTargets up to 325 users per customer location per T-1BenefitsEnhance productivityImproved efficiencyControlled changeVerizon Business VIP Hosted IP Centrex is essentially a “PBX” in the network. The complex routing intelligence resides in the Verizon Business network which means customers need less equipment on their premises. Verizon Business has developed and easy to use web provisioning interface via the Customer Center web site to help customers control and manage their features.Hosted IP Centrex is a network-based voice over IP solution designed for small to medium sized business customers who want complete convergence. With Hosted IP Centrex, customers may continue to use their existing analog phones (with a gateway), or they can use SIP-enabled phones for even more functionality. Features and MACD's (Moves, Adds, Changes, Delete) are accessed and managed using the Verizon Business Customer Center (VBCC) web portal, providing unprecedented mobility capabilities.Hosted IP Centrex is ideal for customers who are establishing a new location or simply looking to replace their outdated system.Hosted IP Centrex is essentially a PBX in the network. That is, it has IP-enabled features, but its complex routing intelligence resides in the Verizon Business network.It offers complete convergence.The Verizon Business VoIP IP-enabled features and MACD's (Moves, Adds, Changes, Deletes) are accessed and managed using the Verizon Business Customer Center (VBCC) web portal, and provide mobility capabilities.It is designed for use by small-to-medium sized businesses (325 users or less).Hosted IP Centrex is ideal for customers who are establishing a new location or simply looking to replace their outdated system. It is also ideal for customers who have limited IT personnel, because upgrades and maintenance of the IP network is Verizon Business’s responsibility.
32 Hosted IP Centrex Illustrated Hosted IP Centrex (HIPC) takes full advantage of all of the VoIP network intelligence. HIPC can utilize either IDA or Private IP access circuits (yellow line) to the closest VoIP node for the network intelligence. The customer premises edge router can be either a Siemens 5940 (T1), Adtran 924 (future), or an approved Cisco device. If a Cisco router is chosen then a standalone PIX Firewall or ALG must be used. The Siemens and Adtran box have an approved built in firewall, so the PIX firewall is not needed.The approved IP Phones can be manufactured by Cisco, Polycom, or Uniden - with Polycom and Uniden being the preferred options. The IP phones need external power which is provided by a power over Ethernet (POE) LAN switch, or plugged into an AC plug. This power requirement could lead to voice issues if the IP Phones draw more power than the POE can provide, or if commercial power fails and the IP phone is plugged into the wall (no dial tone).The Mediatrix box is used for converting analog (phones or fax machines) loop start signaling to SIP type signaling. All voice conversations that utilize a Mediatrix box will be converted to G.711 PCM that utilizes 85Kbps for transmission.* The Siemens has a built in firewall and no PIX firewall or ALG is required. But an important design consideration is if the customer is running a VPN. The Siemens Efficient 5940 router will not support any public IP addresses behind it - without the use of a separate VoIP router and VPN firewall.
33 Hosted IP Centrex Outside of Local Footprint This slide depicts a customer location that does not reside in the Verizon Business local offering area. This customer would acquire local lines (up to eight) from their local LEC and terminate these lines into a Cisco 2811 ISR. Verizon Business will configure this router to route the calls correctly to either the local PSTN, or through the VoIP node for on-net to on-net type calls or long distance calling using automatic alternate routing (AAR). Since this is a Cisco solution a PIX firewall or ALG is required.All other functions remain the same from the previous slide.
34 Managed IP PBXManaged, premises-based, IP communication solution of a customer’s IP PBX and surrounding network environmentsVerizon Business aids the customer in the following areas: Planning, Design, Implementation, On-going operation, and continuous optimizationVerizon Business provides procedures, equipment, and defined operational activitiesBenefits:Single-source for expertiseSystem assessment, planning/design, and implementation to ensure converged network successInternal IT resources focused on core business applicationsVerizon Business’s Managed IP PBX provides managed, premise-based, IP communication solutions by layering its valued Managed Services expertise to aid in the planning, design, implementation, ongoing operation, and continuous optimization of the customer’s IP PBX and surrounding network environments. Verizon Business manages all the equipment and software needed for the IP PBX at the customer’s locations. (Currently, Verizon Business supports customer IP PBX systems with the Cisco CallManager product suite.) In addition, Verizon Business’s Managed IP PBX provides a set of procedures, equipment, and defined operational activities that keep a customer’s VoIP communication network (IP communication solution) operating at maximum efficiency.Managed IP PBX is an Verizon Business-managed, premises-based, IP communication solution of a customer’s IP PBX and surrounding network environments. Currently, Verizon Business supports customer IP PBX systems with the Cisco CallManager product suite. Verizon Business and its partners conduct the planning, design, implementation, ongoing operation, and continuous optimization of the customer’s IP communication solution.BUT, the Managed IP PBX solution is not only managing the customer’s IP PBX, it can be extended to the management of the surrounding network environments. This applies as well to managing a customer’s network that is running VoIP. Managed IP PBX provides a set of procedures, equipment, and defined operational activities that keep a customer’s VoIP communication network (IP communication solution) operating at maximum efficiency.Benefits:With Managed IP PBX services, benefits for the customer include:Customers only need to contact one source, Verizon Business, for their network needs. NEC and Verizon Business are experienced, reliable companies who understand the importance of proactively creating and managing a voice over IP network.NEC and Verizon Business make the effort to explore each customer’s current and forecasted needs to ensure the best system is created for the customer.Using Managed IP PBX services ensures network efficiency no matter which services the customer selects.For Implementation Services, NEC initially tests the customer’s existing system to ensure it is able to perform as required, recommendations for planning and design are prepared with the customer’s best interest, and implementation is diligently carried through and re-tested to ensure maximum efficiency.For Managed Services, Verizon Business works proactively to optimize the network and to diligently look for areas where faults may occur in order to minimize risks to the network.Most of the testing and planning is performed by Verizon Business and NEC, so internal employees are able to focus on core business applications for the customer.Additionally, the customer can elect to use Implementation Services alone or with Managed Services; they don’t need to be purchased together.
35 Managed IP PBX Managed IP PBX and surrounding network environments Verizon Business aids inPlanningDesignImplementationOngoing operationContinuous optimizationVerizon Business responsible forEquipmentDefined operational activitiesManaged IP PBX is designed to provide a worry-free service to the customer, since Verizon Business manages all the equipment and software needed for the IP PBX, at the customer’s locations. Managed IP PBX provides managed, premise-based, IP communication solutions by layering its valued Managed Services expertise to aid in the planning, design, implementation, ongoing operation, and continuous optimization of the customer’s IP PBX and surrounding network environments - to keep a customer’s VoIP communication network (IP communication solution) operating at maximum efficiency.Currently, Verizon Business supports customer IP PBX systems within the Cisco CallManager product suite, Cisco CallManager Express, and are looking at launching the Avaya Communications manager 3.1 soon.Managed IP PBX can be installed in the following countries; Argentina, Australia, Austria, Brazil, Czech Rep, Denmark, Finland, Hungary, Greece, Hong Kong, Ireland, Italy, Japan, Luxembourg, Mexico, Norway, Poland, Portugal, South Africa, South Korea, Spain, Sweden, Switzerland, and the United States.
36 Latest News ?A new Verizon company#1 Best ISP – July07
37 Verizon Business Value Excellence in Solutions Development For Achieving Excellence in Serving Customers with IP Telephony, 2006“Best in class on overall Voice over Internet protocol (VoIP) strategy”Forrester WaveTM U.S. Enterprise-Class VoIP Services, Q1 2007FORRESTERTake a look at some of the awards and recognition we’ve recently received in the area of managed solutions.We received the 2006 Internet Telephony “Excellence” award for our efforts in serving IP Telephony customers.Gartner Group places us in the leader Quadrant for Help Desk Outsourcing in 2006 and for Global Managed & Professional Services.GARTNER DISCLAIMER**The Magic Quadrant is copyrighted June 2006 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.Frost & Sullivan recognized our Hosted IVR services as a market leader.And most recently, Forrester named Verizon Business as “Best in Class” for overall VoIP strategy.These are just some examples of our leadership role across several areas where we offer managed choices to our customers.Leaders Quadrant for Magic Quadrant for:North American Help Desk Outsourcing Services, 2006, and forU.S. Managed Professional Network Services (MPNS), 1H06Gartner2007 recipient of Market Leadership Award for Hosted Interactive Voice Response (IVR) and IP CC services. October 2005 Best Practices Award for Technology Innovation for IMPACT platform
38 References/Past Performance Verizon’s Proven Track Record Since 1989, Verizon has managed networks for some of the world’s most successful companies and government agencies.Global Managed Services Customer Network GrowthVerizon manages:3,600+ customer networks in 142 countries250,000+ devices100,000+ routers50,000+ LAN switches80+ technologies54% Fortune 10034% Fortune 500MPLS Attach Rate:40% Private IP customersCurrently, Verizon manages 3,600 customer networks in centers around the world.Objective: Understanding Verizon’s track record.Verizon has a proven track record.We manage over 3,600 customer networks, over 240,000 devices including more than 100,000 routers and 50,000 LAN switches.We have been providing network managed services for 17 years.For 40% of customers that have moved to an MPLS architecture with Verizon Business, we manage some or all of the networks.Some of the largest companies and government entities in the world trust Verizon to run their networks.Verizon outsourcing initiated with Chrysler IDNX in 1989.2007Networks142860732032993524441,0371,7932,5302,5722,6613,1431989-199219931994199519961997199819992000200120022003200420053,60020063,692
39 What Makes Verizon Business Different ? We provide the ability to look at your business from an architectural and applications framework “cloud-to-desktop” outlook because of our:financial & operational resourcesindustry expertiseglobal reachCarrier grade experience
40 Verizon VoIP Call Flow IP Phone to PSTN Phone Web-Based Operations Support SystemSIP SignalingVoice PathNS/RS ServersVoIPNetworkApplication ServerNetwork GatewayIntegratedRouter/Firewallwith QoSIntegratedRouter/Firewallwith QoSLets put everything we have learned together and review a Verizon VoIP VoIP originated to PSTN terminated call flow:The red line represents the SIP signaling and the green line represents the actual media path carried by RTP, or in other words, your phone conversation!Start at the IP phone on the left. Notice that there is no PBX on the customer’s premises. The IP phone signals the Application Server (AS) server which handles call set up and progress. The called number (PSTN) is not recognized by the Application Server (AS) which hands the call off to the Broadsoft Hosted IP Network Server (NS). The Hosted IP Network Server recognizes the destination address as a PSTN and send the request to the Verizon Network Server. The Verizon Network Server will route the call to the Network Gateway (NGW) or toggle the Redirect Server for PSTN number reconciliation and presence information. Off net calls utilize Network Gateway for calls destined to the PSTN. Calls between customer locations will not use the PSTN or the Network Gateway.Once the call is established, the call goes through the customer’s Internet or Private IP network. In this call flow example, off-net calls complete by going though the Verizon Data Center IP network to the network gateway. The network gateway, in turn, is connected to Verizon long distance and local switches. Depending on the phone number you dial, the SIP (Network Servers) servers will route the call through the network gateway and to either a long distance or a local switch.The local connection from the network gateway provides a complete local service, including incoming and outgoing local calls, 411, 911, toll-free and other local call types.Network-based QoS acts as a “traffic cop” during the call to ensure that voice packets are prioritized ahead of data to ensure maximum call quality.Internet or Private IPLANLANIP PhoneT1/DSLIP PhoneCustomer PremisesCustomer PremisesPSTNNetworkPSTN PhoneIBM Voic
41 Verizon VoIP Call Flow IP Phone to IP Phone Web-Based Operations Support SystemSIP SignalingVoice PathNS/RS ServersVoIPNetworkApplication ServerNetwork GatewayIntegratedRouter/Firewallwith QoSIntegratedRouter/Firewallwith QoSHere’s a call flow for an IP originated to IP terminated call flow:The red line represents the SIP signaling and the green line represents the actual media path, or in other words, your phone conversation!Start at the IP phone on the left. Notice that there is no PBX on the customer’s premises. The SIP phone signals the Application Server which handles call set up and progress. The Verizon Network Server and Redirect server will not be used in this call scenario since the call is on-net and not off-net (PSTN). If the Application Server needs additional IP Routing assistance, it will toggle the Broadsoft IP Hosted Network Server for assistance in routing the call.Once the call is established, the call goes through the customer’s Internet or Private IP network. In this call flow, the call completes a SIP phone at another customer location. The media path never leaves the customer’s Internet or Private IP. The Network Gateway (NGW) is not used in the call flow as the call is on-net. As you can see in this call flow diagram, the voice path does not match the signaling path or touch the Application Server. It may depending upon the VoIP service offering the customer has subscribed to.Network-based QoS acts as a “traffic cop” during the call to ensure that voice packets are prioritized ahead of data to ensure maximum call quality.Internet or Private IPLANLANIP PhoneT1/DSLIP PhoneCustomer PremisesCustomer PremisesPSTNNetworkIBM VoicPSTN Phone
42 Application Example 1: Retail Chain w/ Decentralized model/Local and LD Services Store #1123 Main;Broadway, NYOn-netLong DistanceService Address123 Main;Broadway, NYAx1000LocalPSTN GatewayVZPIP/IDAVzB VoIPServerService Address456 Elm;Mayberry, NCLocalPSTN GatewayStore #2456 Elm;Mayberry, NCApplication Example 1: Retail Chain with Decentralized model (Local and LD services)Two-way call type (local and LD)Each physical site has connection to transport networkService Address789 Maple;Oil Cityr TXAx1000LocalPSTN GatewayStore #3789 Maple;Oil City , TXMedia/SignalingFrom Customer to VZ VoIP network
43 Application 2: Headquarters Centralized Calling model w/Customer WAN—LD Only x1000Headquarters123 Main;Broadway, NYLocal PSTNServicesOn-netLong DistancePIP/IDAAx1000VzB VoIPServerStore #2456 Elm;Mayberry, NCCustomerWANApplication 2: Headquarters Centralized Calling Model (with Customer WAN LD only)Two-way call type—LD only outbound 800-inboundHeadquarters only has connection to transport networkCustomer leverages internal WAN for access to IP Trunks at HeadquartersCustomer maintains separate local PSTN services for and local DID’sLocal PSTNServicesMedia/SignalingFrom Customer to VZ VoIP networkMedia/Signaling from Customer HubTo Customer remote (CPE)AStore #3789 Maple;Oil City , TXx1000
44 Application 3: Central Collections Center requiring ‘foreign’ local market presence Centralized Call CenterMayberry, NCOn-netLong DistanceAx1000LocalPSTN GatewayVZPIP/IDAVzB VoIPServerLocalPSTN GatewayApplication 3: Central Collections Center requiring “foreign” local market presenceConcurrent Call Port capacities configured per local MarketVfx is Inbound only call typeOption for LD only service at Hub Separate concurrent call capacity group for outbound LD (May require separate gateway device)Customers located in following markets and require local number accessBroadway. NY ( XXX) DID #sOil City, TX ( XXXX) DID #’sDID range LocalPSTN GatewayMedia/SignalingFrom Customer to VZ VoIP networkMedia/Signaling from Customer HubTo VZ VoiP Network. This must be established as separate service type and is not part of vfx service
45 Application 4: Headquarters Centralized Calling model w/Customer WAN x1000Headquarters123 Main;Broadway, NYOn-netLong DistanceService Address123 Main;Broadway, NYAx1000PIP/IDALocalPSTN GatewayVzB VoIPServerService Address456 Elm;Mayberry , NCCustomerWANLocalPSTN GatewayStore #2456 Elm;Mayberry, NCApplication 4: Headquarters Centralized Calling model with Customer WANTwo-way call typeHeadquarters only has connection to transport networkCustomer leverages WAN for transport from Headquarters to remotesService Address789 Maple;Oil City, TXLocalPSTN GatewayAMedia/SignalingFrom Customer to VZ VoIP networkMedia/Signaling from Customer HubTo Customer remote (CPEStore #3789 Maple;Oil City , TXx1000Important note: Design requires Centralized Multisite local/ Ld—June target aver)
46 Application 5: ‘Two Hub’ Centralized Calling model w/Customer WAN Headquarters—East Coast123 Main;Broadway, NYAHeadquarters—West Coast 123 Surf Blvd;Sana Ana, CAAAPIP/IDAVZPIP/IDAAnd VoIPNetworksAOn-netCustomerWANCustomerWANALong DistanceApplication 5: “Two Hub” Centralized Calling Model with Customer WANSame rules as Application 4(see below); however two separate hubsApplication 4:Two-way call typeHeadquarters only has connection to transport networkCustomer leverages WAN for transport from Headquarters to remotesAMedia/SignalingFrom Customer to VZ VoIP networkMedia/Signaling from Customer HubTo Customer remote (CPE1) Same rules as Application 4; however two separate hubsImportant note: Design requires Centralized Multisite local/ Ld—June target ava)
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