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Customer First – Guiding Philosophy global capability. personal accountability. Verizon Business, AVAYA & SIP David Leon-Guerrero Business Solutions Consultant.

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Presentation on theme: "Customer First – Guiding Philosophy global capability. personal accountability. Verizon Business, AVAYA & SIP David Leon-Guerrero Business Solutions Consultant."— Presentation transcript:

1 Customer First – Guiding Philosophy global capability. personal accountability. Verizon Business, AVAYA & SIP David Leon-Guerrero Business Solutions Consultant Verizon Business August 10, 2007

2 2 Content Verizon Who We Are How Does Verizon Apply SIP Verizon VoIP Offers Avaya and Verizon

3 3 Verizon Communications Three Key Business Groups Communications services for consumer and small business Building one of the most advanced broadband networks Handling 1+B* calls a day with 99.99% reliability Supporting 49M access lines Mobile services for U.S. consumer and business Nations most reliable wireless network Highest in customer loyalty Nearly 55M customers Created by merger of Verizon and MCI in Jan k+ Enterprise customers worldwide Worlds largest wholly owned, facilities based global network Serving 94% of Fortune 500 * Average number of calls handled each business day.

4 4 Verizon Business - Who We Are Created Jan06 – merger of Verizon Enterprise, MCI, UUNET, Digex Products and Services –IP and data Services –Managed services and Advanced voice –Professional and Implementation Services –CPE, Security, Wireless and Virtual Communication Nets Most connected global IP backbone (TeleGeography) Best VoIP Strategy – Forrester revenues $20B +, 35,000+ employees 321 offices in 75 countries across 6 continents 200 data centers in 22 countries > 250,000 managed endpoints Verizon Communications ranked #30 of Global 500 – 2007 –VzB ranked #13 in Fortune 500

5 5 Verizon Business IP Communications Our Commitment specialists and industry experts dedicated to IP Communications – Consultative and Professional Services (i.e. Convergence Workshop) » IP Implementation Services » IP Communication Technology Services – IP Sales Specialists – IP Sales Engineers – IP Contact Center » Specialists » Engineers » Services » Client Partners

6 6 Verizon Business Provides Cloud to Desktop, Carrier Class Solutions IP Contact Applications IP Communications VoIP Enabled IP Network IP Collaboration IP Telephony Suppliers Customers Your Business Employees ERP SCM CRM Voice mail Audio Conference Video Conference Web Conferencing Pager VoIP Mobile Phone PDA Collaboration Application IM Applications Sharing Presence CTI

7 Customer First – Guiding Philosophy global capability. personal accountability. Verizon Who We Are How Does Verizon Apply SIP Verizon VoIP Offers Avaya and Verizon

8 8 IDA IASA Web-Based Operations Support System DSL Juniper ERX w/QoS Blizzard Card Cisco Edge Router Customer Customer Customer CustomerCustomer Customer Components Verizon VoIP VoIP Network Architecture PSTN Phone Local Gateways NS (SIP Server) RS (Redirect Server) IP Application Servers (AS) IBM Message Center PSTN Phone Network Gateways Voic Gateways PSTN On-Net DSL VoIP Interconnect Node VoIP Interconnect Node Verizon Internet Private IP Customer Network Verizon VoIP: The Big Picture

9 9 Without Verizon IP Trunking Parallel TDM Network Provides Access to PSTN Main Location Distribution Center Branch Branch Access Link CUCM PSTN Access Link Access Link VSEC ISR Router VSEC ISR Router w/ SRST Verizon Business Private IP Service or Internet Access Customer LAN VSEC ISR Router w/ SRST PRI, Business Lines, or Analog Trunks

10 10 With Verizon IP Trunking Single Network for Packet and PSTN Access Main Location Distribution Center Branch Branch Access Link Incoming and outgoing Local and Long Distance calling CUCM PSTN Access Link Access Link VSEC ISR Router VSEC ISR Router w/ SRST & IP-IP GW Verizon Business Private IP Service or Internet Access With IP Trunking Customer LAN Network Gateway VSEC ISR Router w/ SRST & IP-IP GW

11 11 Verizon Business Customer Benefits Simplification. A single pipe and single bill for local, long distance and interoffice calling. (Centralization) Network Optimization. The solution optimizes connections to the packet and PSTN network clouds, simplifying management which facilitates customer savings.. Consistent Service Model. Verizon provides service to all US locations. As such, only one carrier for the customer. Standardize New Locations. WAN services are standardized / normalized during an acquisition or addition of a new location. IP Trunk allows the same standardization for voice services. Enhance Customer Service. Assign local telephone numbers to any virtual location, independent of physical location. Virtual FX service.

12 Customer First – Guiding Philosophy global capability. personal accountability. Verizon Who We Are How Does Verizon Apply SIP Verizon VoIP Offers Avaya and Verizon

13 13 IP Communications Solutions Portfolio Hosted (network-based) solutions –Hosted IP Centrex –IP Flexible T1 –IP Integrated Access –IP Trunking –PRi to OCServices –Design, Configuration, Implementation, Systems Assurance, Consultation (i.e. Network Readiness Assessment, Convergence Assessment), Professional Services CPE (premises-based solutions) –Managed IP PBX »Cisco, Avaya, Nortel –Non-managed CPE solutions »Cisco, Nortel, Alcatel, Siemens, NEC, Avaya, AVSTSecurity –CoE within Verizon –CyberTrust & ICSA Labs –Secured data, odentities & devices on a global scaleWireless –Premises and provider

14 14 Verizon Business VoIP Portfolio VoIP IP Flexible T1 For smaller locations with 24 or less lines Works with the sites existing Key System IP Integrated Access For small or large sites Works with installed Digital Key System or PBX SystemsWorks with installed Digital Key System or PBX Systems Available with an optional suite of IP FeaturesAvailable with an optional suite of IP Features Managed IP PBX Verizon Business maintains customers current IP PBX IP Trunking For enterprise customers with an IP PBX and IP phonesFor enterprise customers with an IP PBX and IP phones Eliminates or reduces need for expensive TDM premise gateway equipment (w/in VoIP footprint)Eliminates or reduces need for expensive TDM premise gateway equipment (w/in VoIP footprint) Hosted IP Centrex For small or large sites Delivers features of a PBX or Key system without associated capital, lease, or maintenance costsDelivers features of a PBX or Key system without associated capital, lease, or maintenance costs

15 15 VoIP Standard Service Level Agreements (SLA) Guaranteed service –Jitter not to exceed 1ms –Mean Opinion Score (MOS) above 3.8 (IDA ONLY) –Latency of less than 55ms –Packet delivery of 99.5% –Network availability of 99.9% –Denial of Service (DOS) attacks (IDA only)

16 16 Enterprise, Location, and End-User Control VoIP customers have access to the VBCC –Secure GUI (username and passwords) –Moves, Adds, Changes, and Deletes (MACD) in real- time

17 Services Shared local gateway (SLG) FCC Phase 3 compliant Best in Industry

18 Customer First – Guiding Philosophy global capability. personal accountability. Verizon Who We Are How Does Verizon Apply SIP Verizon VoIP Offers Avaya and Verizon

19 19 Verizon Business SIP Solution with AVAYA Avaya SIP Telephony Solution using Verizon Business VoIP Service

20 20 AVAYA and Verizon Business Compatibility Verizon Business SIP offers declared Avaya CIP Compliant with: 1.Communication Manager SES 3.1 – Feb. 07 We Are the Only Tier 1 Provider Certified With Avaya 3.1 Today and Compression Certified

21 21 Verizon Business Avaya Alliance Partner Alliance Partner Verizon Business Empowers Avaya Solutions By: –Extensive Network Reach & Footprint –Rich Communications Capabilities –Certified Solutions that augment Intelligent Communications

22 Customer First – Guiding Philosophy global capability. personal accountability. Call Flow and Application Samples Call Flow and Application Samples Time Permitting

23 Customer First – Guiding Philosophy global capability. personal accountability. Thank You

24 24 IP Flexible T-1 Simplified version of IP Integrated Access Line based product for Key Systems First step toward full VoIP Targets sites with 2-24 linesBenefits Minimizes capital expenses Reduced training costs Increased network efficiency with voice compression and dynamic allocation Flexibility to migrate to full VoIP solution

25 25 IP Flexible T1 Illustrated

26 26 IP Trunking Provides access to the Verizon Business VoIP network –Customer uses IP PBX features No need for expensive TDM gateway IP Trunking Services can support: –G711 or G729 codeces –Cisco CallManager 4.1.3, 4.2; and 5.1 »(Note: G711 or G729 if Cisco IP/IP gateway used in design) –Cisco Call Manager Express 3.4 and 4.0(G711 and G729) –Avaya Communications Manager SES 3.1 (G711 and G729) –Alcatel OmniPCX--Enterprise 7.1 (G729/G711) –Alcatel OmniPCX--Office 5.1 (G711 only) –Alcatel OmniPCX--Office Rel. 6.0 (G729/G711) –Seimens Highpath 4000 (Release 3.0) Targets any enterprise (200+ users)Benefits One carrier for voice and data Reduces network costs and management Reduces the cost of intra-company and PSTN (local/long distance) calls Increase network efficiency with voice compression and dynamic bandwidth allocation

27 27 IP Trunking Illustrated

28 28 IP Integrated Access Delivery of converged access to PBX or Key system Customer uses features of their PBX or Key system Supports 2 to hundreds of subscribers Increase network efficiency with voice compression and dynamic bandwidth allocationBenefits Minimizes capital expenses Reduce training costs Maximizes cost savings via cost-effective call plans and integrated CPE

29 29 IP Integrated Access Illustrated (Combo)

30 30 IP Integrated Access Illustrated (Gateway)

31 31 Hosted IP Centrex Network-based solution that provides complete convergence »Replaces the premises PBX, key system or TDM-based Centrex services »Provides IP-enabled features via the Internet »Services and features are managed through a familiar, web-based portal Targets up to 325 users per customer location per T-1Benefits Enhance productivity Improved efficiency Controlled change

32 32 Hosted IP Centrex Illustrated

33 33 Hosted IP Centrex Outside of Local Footprint

34 34 Managed IP PBX Managed, premises-based, IP communication solution of a customers IP PBX and surrounding network environments Verizon Business aids the customer in the following areas: Planning, Design, Implementation, On-going operation, and continuous optimization Verizon Business provides procedures, equipment, and defined operational activitiesBenefits: Single-source for expertise System assessment, planning/design, and implementation to ensure converged network success Internal IT resources focused on core business applications

35 35 Managed IP PBX Managed IP PBX and surrounding network environments Verizon Business aids in –Planning –Design –Implementation –Ongoing operation –Continuous optimization Verizon Business responsible for –Equipment –Defined operational activities

36 36 Latest News ? A new Verizon company #1 Best ISP – July07

37 37 Verizon Business Value Excellence in Solutions Development Leaders Quadrant for Magic Quadrant for: North American Help Desk Outsourcing Services, 2006, and for U.S. Managed Professional Network Services (MPNS), 1H06 Gartner October 2005 Best Practices Award for Technology Innovation for IMPACT platform 2007 recipient of Market Leadership Award for Hosted Interactive Voice Response (IVR) and IP CC services. For Achieving Excellence in Serving Customers with IP Telephony, 2006 Best in class on overall Voice over Internet protocol (VoIP) strategy Forrester Wave TM U.S. Enterprise-Class VoIP Services, Q F ORRESTER

38 38 References/Past Performance Verizons Proven Track Record Verizon manages: 3,600+ customer networks in 142 countries 250,000+ devices 100,000+ routers 50,000+ LAN switches 80+ technologies Verizon manages: 54% Fortune % Fortune 500 MPLS Attach Rate: 40% Private IP customers Since 1989, Verizon has managed networks for some of the worlds most successful companies and government agencies. Verizon outsourcing initiated with Chrysler IDNX in Currently, Verizon manages 3,600 customer networks in centers around the world. Global Managed Services Customer Network Growth 2007 Networks ,0371,7932,5302,5722,661 3, , ,692

39 39 What Makes Verizon Business Different ? We provide the ability to look at your business from an architectural and applications framework cloud-to-desktop outlook because of our: »financial & operational resources »industry expertise »global reach »Carrier grade experience

40 40 Customer Premises IP Phone LAN IP Phone LAN SIP Signaling Voice Path PSTN Phone T1/DSL Application Server NS/RS Servers Integrated Router/Firewall with QoS IBM Voic Integrated Router/Firewall with QoS Network Gateway Web-Based Operations Support System Verizon VoIP Call Flow IP Phone to PSTN Phone VoIP Network Network Internet or Private IP PSTNNetwork

41 41 Customer Premises IP Phone LAN SIP Signaling Voice Path Application Server NS/RS Servers PSTN Phone T1/DSL IP Phone LAN Integrated Router/Firewall with QoS Integrated Router/Firewall with QoS IBM Voic Network Gateway Web-Based Operations Support System Internet or Private IP PSTNNetwork VoIP Network Network Verizon VoIP Call Flow IP Phone to IP Phone

42 42 Application Example 1: Retail Chain w/ Decentralized model/Local and LD Services VzB VoIP Server A x VZ PIP/IDA Local PSTN Gateway Long Distance On-net A x A x Service Address 123 Main; Broadway, NY Service Address 456 Elm; Mayberry, NC Store #1 123 Main; Broadway, NY Store #2 456 Elm; Mayberry, NC Store #3 789 Maple; Oil City, TX Local PSTN Gateway Local PSTN Gateway Service Address 789 Maple; Oil Cityr TX Media/Signaling From Customer to VZ VoIP network

43 43 Application 2: Headquarters Centralized Calling model w/Customer WANLD Only VzB VoIP Server A x Customer WAN Long Distance On-net A x A x Headquarters 123 Main; Broadway, NY Store #2 456 Elm; Mayberry, NC Store #3 789 Maple; Oil City, TX PIP/IDA Local PSTN Services Local PSTN Services Local PSTN Service s Local PSTN Service s Media/Signaling From Customer to VZ VoIP network Media/Signaling from Customer Hub To Customer remote (CPE)

44 44 Application 3: Central Collections Center requiring foreign local market presence VzB VoIP Server VZ PIP/IDA Local PSTN Gateway Long Distance On-net A x Customers located in following markets and require local number access Broadway. NY ( XXX) DID #s Oil City, TX ( XXXX) DID #s Local PSTN Gateway DID range Local PSTN Gateway Centralized Call Center Mayberry, NC Media/Signaling From Customer to VZ VoIP network Media/Signaling from Customer Hub To VZ VoiP Network. This must be established as separate service type and is not part of vfx service

45 45 Application 4: Headquarters Centralized Calling model w/Customer WAN VzB VoIP Server A x Customer WAN Local PSTN Gateway Long Distance On-net A x A x Service Address 123 Main; Broadway, NY Service Address 456 Elm; Mayberry, NC Headquarters 123 Main; Broadway, NY Store #2 456 Elm; Mayberry, NC Store #3 789 Maple; Oil City, TX Local PSTN Gateway Local PSTN Gateway Service Address 789 Maple; Oil City, TX PIP/IDA Media/Signaling From Customer to VZ VoIP network Media/Signaling from Customer Hub To Customer remote (CPE Important note: Design requires Centralized Multisite local/ LdJune target aver)

46 46 Application 5: Two Hub Centralized Calling model w/Customer WAN A A HeadquartersEast Coast 123 Main; Broadway, NY Customer WAN A Long Distance On-net PIP/IDA A HeadquartersWest Coast 123 Surf Blvd; Sana Ana, CA Customer WAN A A VZ PIP/IDA And VoIP Networks Media/Signaling From Customer to VZ VoIP network Media/Signaling from Customer Hub To Customer remote (CPE 1) Same rules as Application 4; however two separate hubs Important note: Design requires Centralized Multisite local/ LdJune target ava)


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