We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published byKamryn Stack
Modified over 2 years ago
© 2006 IBM Corporation Making ITIL Actionable with IBM IT Service Management Alan GanekChief Technology Officer, Tivoli Software Vice President, Autonomic Computing Kirstin Heyman Principal, IT Strategy & Architecture, IT Service Management Global Technology Services April 24, 2006
Making ITIL Actionable © 2006 IBM Corporation 2 Planning to Implement Service Management Application Management The Business Perspective IT Infra- structure Management Service Management Service Delivery Service Delivery Service Support Service Support BusinessBusiness BusinessBusiness TechnologyTechnology TechnologyTechnology Software Asset Management Security Management IT Suppliers Business IT Users IT Partners Regulation IT Customers ITIL (IT Infrastructure Library) Defines Best Practices BUT ---- ITIL is not prescriptive
Making ITIL Actionable © 2006 IBM Corporation 3 How do you successfully implement best practices? Align IT with business objectives Lower the long term cost of service delivery Improve the quality of IT services ITIL OBJECTIVES Implementation expertise (Assess, Plan, Design, Implement) Governance Model Prioritizing & Diagnostic Techniques Capability Maturity improvement approach Design & implementation methods to enable project management disciplines Project management ITIL Tool Vendor Relationships and one throat to choke if possible Accelerator IC if possible Planning to Implement Service Management Application Management The Business Perspective IT Infra-structure Management Service Management Service Delivery Service Delivery Service Support Service Support BusinessBusiness BusinessBusiness TechnologyTechnology TechnologyTechnology Software Asset Management Security Management What else do you need to make ITIL work?
Making ITIL Actionable © 2006 IBM Corporation 4 IBM Tivoli Unified Process (ITUP) Methodware –ITUP 2.0 now available! –127 Tool Mentors (24 new) – describe how Tivoli tools implement process steps –18 Scenarios (13 new) – added compliance, storage, SOA and SLA New Thousands of downloads! IT Operational Management Products IT Service Management Platform IT Process Management Products Best Practices IBM IT Service Management
Making ITIL Actionable © 2006 IBM Corporation 5 Lessons Learned from Real World Implementations Reasons for prior project cost and timeline overruns –Education vs implementation –Poorly defined requirements –Systems and processes too complex –Shortage of required skills –Separation of BAU from project workload –Underestimation of effort –Poor project management Reasons for project failures –Poorly defined business requirements –Inability to set priorities –Complexity of project –Lack of committed sponsors –Lack of clear business drivers –Communication gaps between business and IT
Making ITIL Actionable © 2006 IBM Corporation 6
1 NameMatrix Number Francis YeeHT036029M George Goh Alex LimHT052467E Hoe Swee SimHT052560I Vijay.
Autonomic Computing © 2006 IBM Corporation ICAC The 3 rd IEEE International Conference on Autonomic Computing Dublin, Ireland June 2006 David Bartlett.
Welcome to the Partner Briefing Series: Preparing for FY07 Brooke Banbury, Engagement Manager, US Partner Services
Slide 1 of Introduction to Strategic Information Systems Planning (SISP) Title: Strategic Information Systems Planning –Historical development of.
ENGINEERING SUCCESSFUL TRANSITIONS. Page Introduction to CausePoint Outline Introduction to CausePoint Problems in Software and IT Service Delivery.
Enterprise Architecture Rapid Assessment Colin Wheeler – Principal Consultant 2009.
What is the Value of Architecture Andrew L Macaulay Global Head of Architects Community March 2006 In collaboration with Microsoft Architect Insight Conference.
© 2008 IBM Corporation Strategic Overview Damon Wild UK, Ireland InfoSphere Sales Manager.
Dr. Daniel Sabbah Vice President of Strategy & Technology IBM Software Group Bringing Grid & Web Services Together Globus World San Francisco, CA Tuesday,
Using TOGAF as a pragmatic approach to architecture 15 april 2009 Jaarbeurs, Utrecht KIVI NIRIA, afd. Informatica Danny Greefhorst
Services Thinking: Driving Sustainable Composability Doug Shoupp Principal Deloitte Consulting LLP April 30, 2008.
Managing IT Budgets in Uncertain Economic Times: IT Optimization.
Sydney, 17 July 2007 IBM SOA EXECUTIVE SUMMIT. IBM SOA © 2007 IBM Corporation Business Process Management Enabled by SOA Deon Newman Director, SOA Marketing.
Presentation Title | Date | Page 1 The Road to SOA.
SIM Academic Workshop 2006 Slide 1 ICIS 2006 Conference – SIM Academic Workshop Leveraging Systems Development and Service Management thru use of Service.
Managing Projects for Success! Kirk Schanzenbach NY State Comptrollers Office.
1 World Meteorological Organization Working together in weather, climate and water Sixteenth World Meteorological Congress Information Technology Support.
Audit Considerations for your 11i implementation Richard Byrom Oracle Applications Consultant UKOUG November 2004.
C ANBERRA F ORUM – H YATT H OTEL, C ANBERRA W EDNESDAY 13 TH M ARCH, 2013 Business Intelligence Strategy Paul Hawking SAP Mentor Victoria University.
Carnegie Mellon University CMUWorks - Staff Council Update March 15, 2012.
Needs Identification Workshop Summary of Results PMI Asia Pacific PMI Congress Sunday, February 26, 2006.
CIFAL Presentation 18 th May 2005 Drivers for Sustainable e-Government (A Private Sector Perspective) LESLIE MOODLEY Deloitte Partner.
© 2016 SlidePlayer.com Inc. All rights reserved.