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Unified Communications as-a-service Presented by: Wu Soong Woon UCC Cloud Director, APAC Orange Business Services.

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Presentation on theme: "Unified Communications as-a-service Presented by: Wu Soong Woon UCC Cloud Director, APAC Orange Business Services."— Presentation transcript:

1 Unified Communications as-a-service Presented by: Wu Soong Woon UCC Cloud Director, APAC Orange Business Services

2 Seeing Evil. Speaking Evil. Hearing Evil. The Transparent Leader..era of hiding in Ivory Towers to one of open access, chat rooms, and message boards. In this new environment, ideas and opinions are shared, no holds barred, and theres nowhere to hide!

3 Seeing Evil. Speaking Evil. Hearing Evil In an old corporate landscape..what you didnt hear or didnt see didnt exist, and what you didnt say couldnt get you in trouble….Today its all about seeing, saying and hearing By the time some figured out value of transparency, employees investigated, documents subpoenaed and even companies shut down. unified communications – tools for transparency in todays competitive and ever-networked environment

4 unified communications - concepts partition peering –avoid pinball moments iconimation –identity and presence consumerisation –insanity is hereditary……. you get it from your kids clarity in communications –what you see is warts and all… (# of comms tools) x (# ways to comm) = communications overload

5 common business challenges … have to use multiple methods of reaching coworkers … daily 52% … unable to reach coworkers on first try … daily 36% … results in delays and missed deadlines monthly 22% # of communication tools and applications growing … 6.4 types of devices employees increasingly mobile … 27% traveling 1x month avg. impact on the business lost productivity lost sales and revenue customer satisfaction issues inefficiency …because employees are unreachable, sales and business processes stop waiting for a person to respond or act

6 single user interface showing real-time and non-real time communications, across multiple devices and media types suite of integrated communications tools: IM, messaging, telephony, mobile phone integration and conferencing presence-enabled to quickly find a colleague and determine his/her availability to communicate, even before you start a session customer benefits ease-of-use - allow colleagues to quickly find each other, exchange IM, share documents, and launch a call or conference effortlessly productivity – speed-up business processes by unifying communications tools employees need for effective collaboration cost savings – reduce telephony costs, travel and save time customer benefits ease-of-use - allow colleagues to quickly find each other, exchange IM, share documents, and launch a call or conference effortlessly productivity – speed-up business processes by unifying communications tools employees need for effective collaboration cost savings – reduce telephony costs, travel and save time unified messaging telephony enrichment telephony conferencing voice messaging instant messaging file & app sharing presence collaboration calendardirectory unified communications unified communications

7 Unified Communication as-a-service UCaaS Business Together as a Service 1.UC as a Service linked to our Cloud Computing strategy 1.built upon Flexible 4 Business partnership 2.business agility and flexibility 1.rapid provisioning, scale up/down based on business needs 2.virtualization, server consolidation 3.pay as you go, no CapEx 3.accelerate adoption of Unified Communication services 4.differentiate from traditional integrators of UC services

8 UC made simple & accessible on any user device pay only for what users need no CapEx attractive prices flexibility –transform at your own pace –scale up/down based on needs –self-provision based on portal end-to-end SLA with network audio, web conferencing video contact center web portal telephony IM & presence unified messaging mobility UCaaS Business Together as-a-service

9 self-provisioning portal for customers administrator create and manage your users profile visualize manage user rights create user profiles modify user profiles manage user rights create user profiles modify user profiles telephony IM & presence unified messagi ng mobility audio, web conferencing video contact center web portal activate the profile administrator

10 case study in France drivers –Alcatel PBX replacement –price flexibility status from a successful pilot in 2010 to first users in operations standard, business, contact center profiles next step scope extension Orange Labs ( 5000 users, 9 countries) drivers –renewal of Cisco tel. (EoS) –new UC features –managed solution with no CAPEX status from successful pilot in 2010 to first users in operations standard, business, inc. audio conf and pt-pt video (video phone) next step scope extension, collaborative everywhere, features upgrade 1000 users, then 6000 users

11 Orange Business Services snapshot > 150 Countries > 1,500 PoP > 25,000 Customers > 300,000 Connections Largest IPVPN Network World Communication Awards Best Global Operator Best Managed Service ISO for service management ISO 9001 quality management ISO for security management system ISO common criteria security certification SAS 70 type 2 audit Certifications >31,000 servers – 10,000 virtual machines >18 PetaBytes of storage >150 cloud computing R&D experts Cloud Infrastructure

12 the sound of a busy signal on the other end of a phone line is becoming obsolete and no longer tolerated… users expect all services, anywhere, anytime, any device! Coming together is a beginning. Keeping together is progress. Working together is success - Henry Ford thank you


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