We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published byRegina Fadley
Modified over 2 years ago
© Pearson Education Ltd, 2010 First Public Services Unit 1 Public service skills
© Pearson Education Ltd, 2010 First Public Services What are the public service skills?
© Pearson Education Ltd, 2010 First Public Services Public service skills are: core skills that an individual will need to possess and develop to be effective in the public services skills that any individual would find useful during their working life.
© Pearson Education Ltd, 2010 First Public Services Range of public services skills
© Pearson Education Ltd, 2010 First Public Services Communication skills non-verbal – your body language and sign language verbal – an order from one person to another or direct speech using equipment such as a radio visual – writing or drawing pictures are good examples
© Pearson Education Ltd, 2010 First Public Services Professional and personal skills Punctuality and time keeping – a basic skill that everyone should try to maintain, particularly if you are a public service employee because someones life (or your own) could depend on you being at the right place at the right time Pride of appearance – the public services want to ensure that our first judgement of their employees is a positive one. Uniform is a key area where you can take pride in your appearance
© Pearson Education Ltd, 2010 First Public Services Professional and personal skills Behaviour – if your behaviour is inappropriate the public may not trust you, they may feel the service they receive is not professional and that they have been let down by the public services Discipline – this is essential if a team is to be effective, as every individual in a team must obey all lawful orders that are given. Self-discipline is often the best form of discipline. Self-discipline means self-control and having pride in yourself
© Pearson Education Ltd, 2010 First Public Services Professional and personal skills Problem solving – many problems you may come across within the public services could be both dangerous to you and others, therefore solving problems quickly and efficiently is very important Cooperation – this is about working together to achieve a common goal and supporting each other in achieving that goal Conflict management – emotions can often lead to conflict, for example at the scene of an RTA, the people involved may be in dispute over who was at fault. Disputes must be dealt with quickly to ensure they do not escalate out of control.
Achievement Standard Describes the effect of interpersonal skills on the functioning of a group, such as the skills related to leadership.How and.
What Does Dignity Really Mean? Sue Corbett. Workplace Bullying Workplace bullying is repeated inappropriate behaviour, direct or indirect, whether verbal,
To achieve our learning today we need to be …. Maths detectives!
Tiger Troop March 2015 Courage, determination, perseverance & achievement.
1 INTERPERSONAL SKILLS. Interpersonal Skills Module2 Interpersonal skills Necessary for relating and working with others Effective communication skills.
Respect/Managing Feelings. Respect : a feeling or understanding that someone or something is important, serious, etc., and should be treated in an appropriate.
Level 2 Award in Employability Skills. Personal Effectiveness at Work Manage own role Ensure effectiveness in your role Develop work behaviours Understand.
0 MANAGING CONFLICT. 1 2 Managing Conflict Finding common ground Providing tools to settle disputes Stepping in to make unilateral decisions (on rare.
Coaching and Mentoring Service 28 th November 2012 Dr Rebecca Viney Head of Coaching and Mentoring, Associate Dean Coaching and.
Chapter 14 Preparing and Planning to Manage. Managers, Leadership, and Teamwork Each person in a business is a valuable resource. Everyone works together.
1 Breaking Bad News. 2 What do they know already? An understanding of their medical condition. The possible outcome of the assessment. Their prognosis.
PMP PMP Mahgul Malik Victoria Janik Mary Nweisser Kathy Nowakowski Menikta Anthonippilai.
A cluster of skills that ‘ influence’ how we interact with one another Ability to relate & connect with people.
Presented by Mrs. Yetunde Yemi-Bamgbose What then is competency? This is the knowledge, skill and behavioural attribute necessary for acceptable job.
PEARL Personal Employability Achievement and Reflection for Learning PEARL Personal Employability Achievement and Reflection for Learning.
Business Communication 1.Context What factors are relevant to this situation. 2.Objective What do I want to accomplish in this situation. 3.Approach.
Communication allows us to connect to other people Communication is a combination of verbal and non- verbal skills.
Dealing with Conflict Relationships. What is Conflict? Conflict is a disagreement or struggle between two or more people. It happens in ALL relationships,
IMPORTANCE OF WORKPLACE COMMUNICATION SKILLS Professional Year Program - Unit 1: Workplace Communication.
4 Communicating and Working in Teams “Coming together is a beginning. Keeping together is progress. Working together is success.” ― Henry Ford, American.
Management. Essential Question Learning Target: I can explain how human relations skills make people more effective managers.
More challenging behaviour Scenario 1: Defusing a conflict between pupils Behaviour Scenarios Resources to support Charlie Taylor’s Improving Teacher Training.
What is communication in nursing ? Communication in nursing is not only the transferring of information from the patient and their relatives to the healthcare.
Team Communication What does it take?. Overview Why it is important & necessary Creating Team Communication Characteristics of Open Communication.
CHAPTER 15 Your Personal Classroom Management Philosophy.
Conflict Management Good skills here make for good working conditions and habits.
Soft skill for successful career Soft skills with special focus on ITES Soft skill is the ability required and expected from persons for finding a suitable.
Impressions Introductory Activity Each group will be given a photo of a person. Write 7 words that describe the personality and/or behaviours of that person.
Soft Skills. What is an ATTITUDE? It’s your state of mind when you approach a person or situation. It can range from positive to negative.
Effective communication within health and social care Can you imagine what it would be like if you couldn't understand speech? How would you cope? Write.
Business Management. Previously... Objective Essential Questions We described management roles, functions, and skills of good managers. What is management?
Conflict and Cooperation Social Studies Online Grade 3 Social Studies Online Grade 3.
SupervisorsMentors Determine job responsibilities and work objectives Counsellor – help them take stock of where they are and where they want to be. Supervise.
Kothrud Police Station, Pune City 1 Communication Skills Kothrud Police Station Kothrud Police Station Pune City 20 th, December, 2010 Session-I.
Chapter 6 Adjudication Bodies. METHOD ONE: NEGOTIATION Process used by two or more parties Parties try to negotiate a settlement by providing each.
Work Values What Are Work Values? A worker’s personal convictions about what outcomes one should expect from work and how one should behave at work.
HND in CSD Unit - 3 Employability and Professional Development Be able to demonstrate acquired interpersonal and transferable skills (Learning Outcome.
Characteristics of Valuable Employees Attention to detail Communication skills Cooperation Dependability Desire to learn.
Session 2.1.3: Using competencies in staff recruitment Learning objectives: By the end of the session, participants will be able to: Apply the Core Humanitarian.
Chapter 6 – Resolving Conflicts What do you think of when you see these pictures? Why?
8 HUMAN RELATIONSHIP STANDARDS NAA STANDARDS FOR SCHOOL AGE CARE BY NATIONAL AFTERSCHOOL ASSOCIATION.
SAFETY IN THE OUTDOORS 1.7. What is Safety? Physical Safety: Things that involve ensuring someone is physically safe, such as checking someone's harness,
Working in Social Care CARE WORKER Amy Crawford, Serena Cullen, Charleen Ward-Wilkinson, Charlotte Dalton, Emma Clerkin, Lynn Hamilton, Rachel Stewart.
Directing Definition of directing: Directing is the fourth element of the management process. It refers to a continuous task of making contacts with subordinates,
TEAMWORK. In almost every healthcare career, you will be a part of a healthcare team. Team concept created to provide quality holistic healthcare.
Malcolm Rae, Clinical Lead Martin Lawlor, Consultant Distributive Leadership and Inter-disciplinary working CRSI & UCC JOINT CONFERENCE 10 th JUNE 2009,
C HAPTER 1 F IRST I MPRESSIONS “Best Impressions in Hospitality” By Angie Michael 1.
EFFECTIVE COMMUNICATION Disability Skill Set Unit.
How to survive an Interview. What is an interview? Professional conversation Two way conversation with a purpose Opportunity for the interviewer to gain.
© 2017 SlidePlayer.com Inc. All rights reserved.