Presentation on theme: "All Aboard! Creating a Service Matrix for Mobile Library Services."— Presentation transcript:
All Aboard! Creating a Service Matrix for Mobile Library Services
Arapahoe Library District Cindy McFadden, MLIS Coordinator/Supervisor Outreach Services Arapahoe Library District Centennial, Colorado
What Put us in this Position? Strategic Plan Tactic for a 2-vehicle service model Bookmobile taken off the road New OBS bookmobile ordered Delivery expected in February 2010 Where will we go and who will we serve?
Looking for Best Practices Review of professional literature Talking to our peers in the industry
Building a Schedule Leads to Building a Matrix Request for proposal (RFP) process for choosing the right bookmobile vendor Could this work for choosing the right bookmobile stops and hours? Objective, fact-based Could have multiple criteria An official "scoring system" helps validate "gut instinct" and staff experience Can save money or resources Can get us to a better product
How Did We Build It? Determining our priorities for criteria Flow Chart Associating conditions with the chosen criteria 'Hard' data vs. 'soft' data Scoring the criteria
Construction Phase II Setting up the scoring system Criteria are weighted equally with each other Conditions are assigned percentages rank x weight x factor = score Criteria Evaluation
Construction Phase III: Scoring the Sites Assigning scores to actual sites Sample of the populated Matrix
Range of Service Determining the range of scores for service Levels of service Levels of Service--Visual Service Levels
Activity: Creating Your Own Matrix Practice Matrix
Outcomes: From Theory to Practice How is it working? Lessons learned
Continuing Service Matrix October 2010: 6 month evaluation of service Kept all other content for matrix Added Site Condition and Use criterias RESULTS: Ended two stops Lengthened service at two stops Added two additional stops in Glendale for twice a week service
Selected Bibliography ALA Office for Literacy and Outreach Services.Handbook for Mobile Library Services Staff. http://www.ala.org/ala/aboutala/offices/olos/bookmobiles/Mobile_Services_Handbook.pdf. Accessed 8/17/2010 http://www.ala.org/ala/aboutala/offices/olos/bookmobiles/Mobile_Services_Handbook.pdf. Accessed 8/17/2010 Clements, Angela. On the Move with the TCPL Mobile Library: What it Takes to keep rolling. Indiana Libraries. 27 no1 26-32. 2008. Dixon, Ann R. Feasibility and Options in Bookmobiles and Mobile Libraries in Rural Areas: A Case Study Approach Using Alaska's Experience. Bookmobile and Outreach Services. 9 no 2 17-58. 2006. Murray, K., et. al., Give the mobile service a fresh start – tell us where to stop. Library & Information Update (March 2010) p. 34-6. Osborne, Robin, ed. From Outreach to Equity: Innovative Models of Library Policy and Practice. 2004. American Library Association. Chicago. Smallwood, Carol. Ed. Librarians as community partners: an outreach handbook. Chicago: American Library Association. 2010.
Service Matrix, 2/2010 Working Service Matrix, 10/2010
Contact Information Cindy McFadden Arapahoe Library District 5955 S. Holly St. Centennial, CO 80121 303-792-8944 email@example.com www.arapahoelibraries.org