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Service Charging Platform Overview. AdvOSS Service Charging Platform is an integrated Customer and Revenue Management Platform.

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Presentation on theme: "Service Charging Platform Overview. AdvOSS Service Charging Platform is an integrated Customer and Revenue Management Platform."— Presentation transcript:

1 Service Charging Platform Overview

2 AdvOSS Service Charging Platform is an integrated Customer and Revenue Management Platform.

3 AdvOSS CRM 0 AdvOSS CRM allows a service provider to manage all aspects of its relationship with its Customers.

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5 BUSINESS USE CASES OF ADVOSS CRM Service Management 0 Define new services 0 Define service profiles 0 Define CDR formats

6 Plans Management 0 Account types (pre-paid or post-paid or combination) 0 Taxation rates 0 Available Billing Cycles 0 Charge Head definitions BUSINESS USE CASES OF ADVOSS CRM

7 Offering Management 0 Manage Service Offerings 0 Service Profiles 0 Manage Counter Offerings 0 Total Units and Sub-Units 0 Sub-Units initialization frequency 0 Matching Criteria 0 Based on Destination or Request-URI 0 Based on Time of Day BUSINESS USE CASES OF ADVOSS CRM

8 Manage Product Catalog 0 Manage Subscription Charges 0 Bundled Service Offerings 0 Bundled Counter Offerings 0 Add-On Service Bundles 0 Add-On feature bundles 0 Add-On Counter Offerings BUSINESS USE CASES OF ADVOSS CRM

9 Customer Management 0 Define new paying party accounts 0 Type Management (B2B, B2C, Enterprise) 0 Define new using party accounts within paying party accounts 0 Type Management (Main Account, Subsidiary Account) BUSINESS USE CASES OF ADVOSS CRM

10 Customer Management 0 Identity Management 0 username / passwords 0 Mac Addresses 0 IP Addresses 0 PublicIDs 0 PrivateIDs 0 ANI/Calling numbers 0 PIN Numbers BUSINESS USE CASES OF ADVOSS CRM

11 Subscription Management 0 Assign products to Subscribers 0 Plan Subscriptions 0 Bundle Subscriptions 0 Add-On Subscriptions 0 Value Added Services Subscriptions 0 Feature Subscriptions 0 Counter Offering subscriptions 0 Change Subscriptions BUSINESS USE CASES OF ADVOSS CRM

12 Inventory Management 0 Logical Inventory 0 DID Numbers 0 Physical Inventory 0 CPEs 0 Network Inventory 0 IP Addresses 0 Basic Rate Access Ports for ISDN BUSINESS USE CASES OF ADVOSS CRM

13 Portals 0 Subscriber Self-Serve 0 Agent Self-Serve 0 Franchisee / Partner Self-Serve 0 Vendor / Supplier Self-Serve 0 Customer Service Representative 0 Administrator 0 Interfaces 0 Web based 0 SMS based 0 IVR based BUSINESS USE CASES OF ADVOSS CRM

14 Captive Portals 0 Web based captive portals 0 IVR based captive portals BUSINESS USE CASES OF ADVOSS CRM

15 Alerts and Notifications Multiple Transport Methods 0 Alerts 0 SMS Alerts 0 IVR Alerts BUSINESS USE CASES OF ADVOSS CRM

16 ADVOSS CONVERGED BILLING SYSTEM AdvOSS Converged Billing enables a service provider to process subscription charges for all types of services that it offers.

17 AdvOSS Converged Billing is service agnostic and allows CSPs to monetize new revenue streams for any type of service offering and business model, through one unified platform. It fully supports both prepaid and postpaid business models. It empowers CSPs to improve time to market of new products and services, while lowering the total cost of ownership. ADVOSS CONVERGED BILLING SYSTEM

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19 BUSINESS BENEFITS OF ADVOSS CONVERGED BILLING SYSTEM Multiple Services 0 Create as many services and their offerings Corporate Billing and Enterprise Accounts 0 Multiple using parties under a single paying party

20 Payment Processing 0 Voucher Redemption 0 Support for multiple voucher systems 0 Service Credit Redemption 0 Interface with Franchisee Self-Care portal 0 Interfaces with SMS and IVR gateways 0 Open API for integration of payment kiosks 0 Offline Payment 0 PoS Integration 0 CSR portal integration BUSINESS BENEFITS OF ADVOSS CONVERGED BILLING SYSTEM

21 Payment Processing 0 Online Payment 0 Payment gateway integration 0 Paypal / Money Booker other such gateways support 0 Extensible online payment gateway integration 0 Automatic payment triggers in real-time 0 Interface with service management systems for automatic resumption of services BUSINESS BENEFITS OF ADVOSS CONVERGED BILLING SYSTEM

22 Billing Cycles 0 Flexible management of billing cycles 0 Support for perpetual services BUSINESS BENEFITS OF ADVOSS CONVERGED BILLING SYSTEM

23 Subscription Model 0 Support for base subscription of each using party for each service 0 Bundled services with Plan level subscription charges 0 Support for Service add-ons 0 Extra features 0 Higher QoS BUSINESS BENEFITS OF ADVOSS CONVERGED BILLING SYSTEM

24 Subscription Model 0 Support for Resource add-ons 0 Extra Resources 0 Support for Counter add-ons 0 Extra Duration 0 Extra Usage 0 Extra Events BUSINESS BENEFITS OF ADVOSS CONVERGED BILLING SYSTEM

25 Subscription Charges 0 Automatic billing cycle processing 0 Base service subscriptions 0 Subscribed Add-Ons 0 Service Add-Ons 0 Value Added Services 0 Resource Add-Ons 0 Counter Add-Ons 0 Line Rents 0 Amortized charges (charges that stop after amount has been debited) BUSINESS BENEFITS OF ADVOSS CONVERGED BILLING SYSTEM

26 Subscription Charges 0 Interface with service management elements to block services if needed 0 Counter instances refresh on charging system. 0 Prorated charges for mid-cycle subscriptions and changes 0 Activation charges 0 Non-default charges for individual subscribers 0 Approval workflows for non-default charge authorization 0 Rule based deduction based on Subscriber's life cycle BUSINESS BENEFITS OF ADVOSS CONVERGED BILLING SYSTEM

27 Rated Service Charges 0 Interface with Charging and Rating engine for real- time rated service charges 0 Detailed Sub-Invoicing for each CDR 0 Service Management events upon balance depletion BUSINESS BENEFITS OF ADVOSS CONVERGED BILLING SYSTEM

28 Invoicing and Financials 0 Separation of pre-paid and postpaid subscribers 0 Automatic Invoice generation 0 Sending of invoice as per customer preference 0 0 Printing 0 Flexible skin based interface for invoice formatting 0 Flexible rules to club CDRs into sub-invoices to show as a single line item in main invoice 0 Detailed reporting for aging and dunning etc. 0 Detailed interface for export to external accounting and financial systems BUSINESS BENEFITS OF ADVOSS CONVERGED BILLING SYSTEM

29 Miscellaneous Adjustments 0 Interface in CSR portal to post adjustments 0 Support for work flow definition for approval process 0 Detailed classification of all adjustments into charge heads 0 Service Management interfaces for blocking / resuming services BUSINESS BENEFITS OF ADVOSS CONVERGED BILLING SYSTEM

30 Non-Usage Charges 0 Detailed definition of non-usage charges 0 Flexible deduction frequency (Daily, Weekly, Monthly, other variations) 0 Consolidated reporting on invoices BUSINESS BENEFITS OF ADVOSS CONVERGED BILLING SYSTEM

31 Subscriber Life Cycle Management 0 Rule based life cycle for Subscribers 0 Voluntary blocked subscribers and subscriptions 0 Interface to service management systems for suspension / resumption of services BUSINESS BENEFITS OF ADVOSS CONVERGED BILLING SYSTEM

32 Unsubscribed users and pay as you go plans 0 Unsubscribed user authentication 0 PIN based signup 0 Partner Subscriber Manager 0 Subscription based plans (hour pass, day pass, week pass and so on) 0 Duration caps 0 Usage caps 0 Event caps 0 Bandwidth and other service profile settings BUSINESS BENEFITS OF ADVOSS CONVERGED BILLING SYSTEM

33 Promotions 0 Campaign Management 0 Support for most complex rule definition using work flow languages for passing on bonuses to matching customers 0 Promo-code management 0 Published and individual promo-code support 0 Integration with Customer self-serve portal BUSINESS BENEFITS OF ADVOSS CONVERGED BILLING SYSTEM

34 Promotions 0 Multiple possible bonuses and benefits 0 Extra cash bonus 0 Extra counter bonus 0 Extra duration 0 Extra usage 0 Extra events 0 Higher sub-totals 0 Lower or zero subscription charges for a defined period 0 Cross service bonuses 0 Detailed tracking of issues bonuses 0 Cost of sales analysis for issued bonuses 0 Detailed tracking of each issued bonus to applicable campaign BUSINESS BENEFITS OF ADVOSS CONVERGED BILLING SYSTEM

35 Virtual Operators Management 0 Manage Virtual Operators 0 Account Balance Management for Virtual Operators 0 Invoicing and Payments 0 Self-Serve Portal 0 Product Management 0 Rate Management 0 Subscriber Management 0 Subscription Management 0 Reporting BUSINESS BENEFITS OF ADVOSS CONVERGED BILLING SYSTEM

36 Multiple Currencies 0 Manage customer balances, subscription charges, rated service charges in multiple currencies. BUSINESS BENEFITS OF ADVOSS CONVERGED BILLING SYSTEM

37 Taxation 0 Payment based taxes 0 Unlimited payment taxes supported 0 Tax exemptions record for individual subscribers 0 Usage based taxes 0 Tax deduction on subscription charges 0 Tax deduction on rated service charges BUSINESS BENEFITS OF ADVOSS CONVERGED BILLING SYSTEM

38 Taxation 0 Charge head based flexible taxation policy 0 Allowing tax exemption on some services 0 Interface for Charging and other engines to pull taxation rates BUSINESS BENEFITS OF ADVOSS CONVERGED BILLING SYSTEM

39 Operational Support 0 Monitoring 0 Bulk Operations 0 Flexible Transactional API 0 Work Flows 0 Reporting 0 Text files based activity feeds BUSINESS BENEFITS OF ADVOSS CONVERGED BILLING SYSTEM

40 ADVOSS CHARGING AND RATING ENGINE AdvOSS Charging & Rating Engine enables a service provider to track usage of its services by its customers. It includes a quota manager that consumes usage of services against different counters defined as part of subscriptions.

41 ADVOSS CHARGING AND RATING ENGINE

42 BUSINESS USE CASES OF ADVOSS CHARGING AND RATING ENGINE Rating 0 Time varying rates for duration, usage and events 0 Progressive rates for duration, usage and events 0 Hooks for arbitrary rating schemes 0 Rating Classes 0 Hooks for arbitrary rules definition for rating classes

43 Charging 0 Counter Charging 0 Counters for specific destinations 0 Counters for specific time slots 0 Fair-usage thresholds for counters 0 Higher frequency sub-units like daily or weekly limits within a monthly counter 0 Friend n Family and other user specific counters 0 Work flows for arbitrary business logic to allow setting such counters 0 Interface with subscriber self-serve BUSINESS USE CASES OF ADVOSS CHARGING AND RATING ENGINE

44 Charging 0 Monetary Charging 0 Connection Charges 0 Duration based charging 0 Usage based charging 0 Event based charging 0 Multiple rounding schemes for used units 0 Re-Rating application BUSINESS USE CASES OF ADVOSS CHARGING AND RATING ENGINE

45 Prefix Matching for counters or rating 0 Longest Prefix matching 0 Exact Prefix matching 0 Substring matching 0 Start string matching 0 Others definable through hooks BUSINESS USE CASES OF ADVOSS CHARGING AND RATING ENGINE

46 Authorization Application 0 Counter Matching 0 Rate Matching 0 Balance verification 0 Return of total allowed units of Duration, Usage or Events to enforcement point BUSINESS USE CASES OF ADVOSS CHARGING AND RATING ENGINE

47 Unit Reservation or Online Charging (OCS) Application 0 Multiple Charging Basis 0 Duration 0 Usage 0 Events 0 Multiple simultaneous charging for single session based on Duration and Usage BUSINESS USE CASES OF ADVOSS CHARGING AND RATING ENGINE

48 Unit Reservation or Online Charging (OCS) Application 0 Reservation of Counter Units or monetary credit 0 Use of single customer balance for multiple concurrent sessions without credit risk 0 Change of tariff and change of counter support 0 Support for Radius or Diameter server 0 Service Denial based on time of day through rating engine BUSINESS USE CASES OF ADVOSS CHARGING AND RATING ENGINE

49 Interim Accounting Application 0 Real-Time charging of session on every interim on multiple basis 0 Duration 0 Usage 0 Functioning with or without unit reservation 0 Detailed sub-records for each session for counter and rating changes BUSINESS USE CASES OF ADVOSS CHARGING AND RATING ENGINE

50 0 Stop Accounting Application 0 Refund of unused counter and credit units 0 Revenue Assurance 0 Reconciliation with secondary CDR sources 0 Credit Control 0 Real-Time interface to account balance management 0 Real-Time interface to taxation 0 Comprehensive alerting BUSINESS USE CASES OF ADVOSS CHARGING AND RATING ENGINE

51 ADVOSS VOUCHER MANAGEMENT SYSTEM ( VOMS ) AdvOSS VOMS (Voucher Management System) enables a Service Provider to use pins as payment vouchers and to create a credit Ecosystem.

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53 BUSINESS USE CASES OF ADVOSS VOMS 0 Generate new PINs 0 Transfer encrypted PINs to live server 0 Generate secure files with plain text PINs for printing 0 Allocate PINs to Franchisees 0 Sell PINs to Franchisees 0 Activate individual PINs 0 Redeem PINs 0 Purge PINs 0 Mark as Lost/Stolen 0 Abuse protection

54 ADVOSS FRANCHISEE MANAGEMENT SYSTEM AdvOSS Franchisee Management System enables a service provider to appoint a network of franchisees for sales and payment processing. It also allows sales and tracking of payment vouchers to them.

55 Management of a Credit EcoSystem ADVOSS FRANCHISEE MANAGEMENT SYSTEM

56 BUSINESS USE CASES OF ADVOSS FRANCHISEE MANAGEMENT SYSTEM Manage Franchisees 0 Contact Info 0 Credit Limits 0 Discount Percentages 0 Portal Access

57 Franchisee Self-Serve 0 Redeem Service Credit into Subscriber Account 0 Transfer Service Credit to other Franchisees 0 Create New Subscribers 0 Sell Inventory to Subscribers BUSINESS USE CASES OF ADVOSS FRANCHISEE MANAGEMENT SYSTEM

58 ADVOSS INTERCONNECT BILLING AdvOSS Interconnect Billing manages all relations of a service provider with its vendors or suppliers

59 BUSINESS USE CASES OF ADVOSS INTERCONNECT BILLING Vendor Management 0 Contract Management 0 Contact Management

60 0 Trunk Group and Connectivity management 0 Rate Sheets Management 0 Charging and Rating 0 Re-Rating 0 Invoicing, Payments and Netting 0 Reconciliation 0 Dispute Management and Adjustments 0 Self Serve Portal for Vendors 0 Support for Multiple Currencies BUSINESS USE CASES OF ADVOSS INTERCONNECT BILLING

61 ADVOSS PROVISIONING ENGINE AdvOSS Provisioning System executes all changes on the network elements required for order fulfillment or service management purposes.

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63 BUSINESS USE CASES OF ADVOSS PROVISIONING ENGINE Multiple Communication Protocols 0 HTTP REST API (JSON/XML) 0 Socket (JSON/XML) 0 Web Service (SOAP/XML)

64 0 Client Authentication 0 Input Request validation 0 Admission Control (North-bound) 0 Invoking external Work Flow Processor 0 XProc 0 Groovy Pipelines 0 SCCXML 0 Any third party work flow processor BUSINESS USE CASES OF ADVOSS PROVISIONING ENGINE

65 0 Calling south-bound work APIs 0 Request/Response Logging with complete and detailed audit trail. Comprehensive search and reporting on the underlying audit trail. BUSINESS USE CASES OF ADVOSS PROVISIONING ENGINE

66 0 Bulk Operations 0 Execution Schemes: 0 Immediate Execution 0 Manual Execution 0 Scheduled Execution BUSINESS USE CASES OF ADVOSS PROVISIONING ENGINE

67 0 Bulk Operations 0 Multiple data sources for Provisioning Batch (Bulk Operation) data submission. 0 XML 0 CSV 0 Excel Sheets 0 SQL Query 0 An API URI has be to specified for which batch is being submitted for execution. BUSINESS USE CASES OF ADVOSS PROVISIONING ENGINE

68 0 Distributed Transaction Management 0 Replays and Rollbacks 0 Request Replays 0 Work Replays 0 Individual Work 0 Per Network Element 0 Rate Limiting (South-Bound) 0 Network Element Registration and Discovery 0 Periodic queue polling 0 Scheduled Operations BUSINESS USE CASES OF ADVOSS PROVISIONING ENGINE

69 Searching and BI 0 Provisioning Engine logs each activity (API call) going through it and hence provide Search and BI over detailed attributes list helping track and audit the network traffic. BUSINESS USE CASES OF ADVOSS PROVISIONING ENGINE

70 Searching and BI 0 Following Attributes are available for Search and BI: 0 Administrator 0 Client IP Address 0 Timestamps (Received/Executed) 0 Network Element 0 Specific API URI 0 ReturnCode/ReturnString/Status 0 XPath queries over actual Request & Response Data. BUSINESS USE CASES OF ADVOSS PROVISIONING ENGINE

71 AdvOSS AAA Server ( Basic Use Cases for Service Charging ) AdvOSS AAA Server is a Carrier Grade high performance & scalable Server that provides AAA over both Radius and Diameter Protocols.

72 AdvOSS AAA Server ( Basic Use Cases for Service Charging ) 0 It can be used by any telecom or other service provider to get a real-time interface to backend billing and OSS system 0 Only Basic Features Are Available in the Service Charging Platform. 0 Advanced Features Are Available in the Service Management Platform

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74 Business User Cases of AdvOSS AAA Server – Basic Version Authentication 0 Web based authentication 0 PIN based authentication 0 Automatic Authentication 0 PIN less authentication 0 PublicID based authentication 0 PrivateID based authentication

75 Business User Cases of AdvOSS AAA Server – Basic Version Authentication 0 Device Authentication 0 Authentication for Nomadic & Mobile users 0 Identity theft & account sharing prevention 0 Lawful intercept 0 CPE sharing in corporate and multi-tenant environments 0 Unsubscribed user authentication for wifi hotspots

76 Service Profile (through HSS) 0 Applicable bandwidth 0 Applicable QoS 0 Applicable personalization settings Business User Cases of AdvOSS AAA Server – Basic Version

77 Authorization 0 Initial Authorization 0 Concurrency Authorization 0 Destination Authorization 0 Rating Engine 0 Parental Control 0 Phishing / Malware website server 0 Legally blocked destination server 0 Origin Authorization 0 Access Method Authorization 0 Access Number Authorization Business User Cases of AdvOSS AAA Server – Basic Version

78 Authorization 0 Allowed time and usage authorization (through charging engine) 0 QoS authorization 0 Time of Day authorization 0 Session Management 0 Authorization of subscription 0 QOS & QOE authorization 0 Time of Day restrictions 0 Access Method control & charging 0 Authorization of multiple services 0 Re-Authorization 0 Monetary and Quota Re-Authorization through Charging Engine Business User Cases of AdvOSS AAA Server – Basic Version

79 Accounting 0 Start Accounting 0 Monitoring interfaces 0 Interim Accounting 0 Real-Time charging through Charging Engine 0 Stop Accounting 0 CDR Writing 0 Refund of reserved counter and credit units 0 Sub-Invoice ID for CDR 0 Adjustment for Interim Accounting Business User Cases of AdvOSS AAA Server – Basic Version

80 Accounting 0 Change of Authorization 0 Hot-lining 0 Change of service profile 0 Revenue Assurance Alerts 0 Service & Bandwidth control 0 Fair usage policies 0 Alerting 0 Redirections to self-care 0 Revenue Assurance 0 QOS monitoring 0 OTT Applications Business User Cases of AdvOSS AAA Server – Basic Version

81 AdvOSS AAA Applications are easily extensible through scripting Business User Cases of AdvOSS AAA Server – Basic Version

82 Contact Us Website:http://AdvOSS.comhttp://AdvOSS.com Head Office:10691 Shellbridge Way, Suite 120 Richmond, BC V6X 2W8, Canada Tel: +1 (604)


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