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INFORMATION TECHNOLOGY FOR MINNESOTA GOVERNMENT James Kauth Innovation Program Director Office of the State CIO Driving Innovation.

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Presentation on theme: "INFORMATION TECHNOLOGY FOR MINNESOTA GOVERNMENT James Kauth Innovation Program Director Office of the State CIO Driving Innovation."— Presentation transcript:

1 INFORMATION TECHNOLOGY FOR MINNESOTA GOVERNMENT James Kauth Innovation Program Director Office of the State CIO Driving Innovation

2 IT can be a significant catalyst for change Governors Priorities Create jobs and improve Minnesotas competiveness Improve how state government works to deliver the best services at the best price Make Minnesotas tax system more fair

3 Our goals are to be an agent of change and help government reinvent itself by identifying next-generation technologies that can help state government be faster, more nimble, less bureaucratic and more responsive in the services it provides to citizens, more able to measure and report on outcomes; and to model reform in the reinvention of state IT. - State of Minnesota IT Master Plan, April 2012

4 IT is a top expense of state budgets IT directly contributes to business efficiency and effectiveness Marginalizing IT limits its potential to deliver new value Customers expect services they take for granted elsewhere We need to catch up with our government and private sector peers More? How about: Big Data Open Government The Social Enterprise Democratization of the Web Ubiquitous computing

5 The MissionTo address government business challenges by soliciting creative ideas from a broad and diverse range of communities. The GoalTo identify opportunities that can result in creative, effective IT solutions that bring new value to Minnesota citizens, businesses and government. The ProgramA series of challenges that allow MN.IT to mine ideas from employees and others for new or improved: Processes Programs Applications Services

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7 Back Office Innovation Results in greater efficiency within state government. e.g. IT Consolidation Public Service Innovation More effective government services for Minnesotans / improve the state business climate

8 MINNOVATION CHALLENGE #1: MN.IT Employees June 1 – June 21, 2013 Best ideas bubble up! Comment & Vote Ideas Challenge #1 Theme Share your ideas for: a new way of delivering a government service Improving an existing service Extending adoption of an solution Challenge #1 Theme Share your ideas for: a new way of delivering a government service Improving an existing service Extending adoption of an solution

9 MN.IT Employees Review Process Project Work Teams COOL STUFF The Innovation Cycle Awards & recognition ICAT Best ideas bubble up! Comment & Vote Ideas

10 Purpose Set the stage for all MN.IT Engage, interact, sustain momentum Discover innovative talent in the ranks ICAT Role Prelaunch: idea seeding During Challenge: sustain momentum Review: Idea filtering, scoring Team 15 staff from across MN.IT

11 Finally, theyre LISTENING to us! A chance to create something new An access point to leadership that wasnt there Transparency that shows we listen and openly respond to staff ideas

12 Registered Users by Role # Architecture / Standards / Risk / Security 60 Communications / Planning / Legal 17 Customer Relations / Service Development 28 Data Management / Reporting 82 Network Services / Network Support 58 Procurement / HR / Training / Admin Services 34 Project Management / Analysis / QA 184 Software Design / Development / GIS 254 Supervisor / Manager / Executive 147 System Operations / Support / Service Desk 238 Total 1,102 Target Groups % User Share 438 users 40% MetricFinalStat Employees2, % of all MN.IT staff Registered Users % of MN.IT staff Active Users % of MN.IT staff Final idea count 214 ideas 1 in 5 staff had an idea Comments690 comments >3 comments per idea Votes3,442 votes16 votes per idea

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14 The Next Hurdles Managing the ideas Defining projects Acquiring resources to implement them

15 Best ideas bubble up! Comment & Vote Ideas Minnovation Challenge #1 Theme Citizen-focused ~70 ideas Citizen communication Citizen engagement Data governance Mobile Policy/standards Technology solution Web Internal/efficiency ~50 bigger ideas Data governance Procurement Benefits IT Consolidation Network BPM Operational fit ~ 90 ideas HR - related Innovation Program Cloud Projects Processes Service Delivery Service Mgmt Step #1 Approach 3 Questions: In scope Y/N Actionable Y/N Duplicate ?

16 Citizen-focused ~70 ideas Citizen communication Citizen engagement Data governance Mobile Policy/standards Technology solution Web Approach Rank and filter: top candidates Assess these individually Propose finalists as projects Top candidates Move forward Other candidates Archived for future use Regrouped to internal Best ideas bubble up! Comment & Vote Ideas

17 Provide immediate, demonstrable value Meet the priorities of the program and challenge theme Measurable outcomes Development time-frame: 3 weeks - 3 months Costs that fit within program budget and/or attract investment from interested partners Goal: build momentum with quick, low cost but meaningful project wins

18 MN.IT Services has a mature project portfolio For managing operations projects Need an independent, innovation project portfolio With a distinct budget Internal improvement ideas Need a model for these popular ideas

19 Audience reach beyond MN.IT Open Innovation Opportunity Areas Governors Office interest Enterprise data governance a new priority Annual report/metrics on emerging trends & tech Hackathons, crowdsourcing, civic engagement

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21 Takeaways & questions?


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