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Reference Service: A Traditional Desk or Something Else? Amy Burger Bonnie Morris
Reference in Decline Association of Research Libraries
NGCSU Reference In decline since 2004 Question types changing Why?
Get rid of reference desk? desk goes here
Ref-olution 1876 Traditional reference service established 1986 Barbara Ford called for reexamination of reference desk model
New Models Roving Consultation OutreachVirtual Tiered
Ref-olution 1992 Virginia Massey-Burzio first proposed tiered reference model
Tiered Reference Advantages Efficiency Time Management Cost-effectiveness Improved Service
Tiered Reference Disadvantages : Decreased visibility Reliability of answers Librarian preference
Reference in USG Libraries Traditional DeskTiered Reference
Forms of Reference Service
Moving Forward Survey results Original question: traditional desk or something else? Continued development Your experiences?
Type your question here. Type Answer Type your question here. Type Answer.
ACRL 12 th National Conference Redefining Tradition Redesign Your Reference Desk: Get Rid of It! Joyce Meldrem Loras College Lori Mardis Northwest Missouri.
Quiz Title Your name goes here. Question 1 Click here for answer Click here for answer Go to question 2 Go to question 2.
Chapter 10 Collecting Quantitative Data. SURVEY QUESTIONNAIRES Establishing Procedures to Collect Survey Data Recording Survey Data Establishing the Reliability.
Chapter 11 Collecting Quantitative Data. DATA COLLECTION METHODS VERSUS DATA SOURCES.
Ford 1. Ford 2 Ford 3 Ford 4 Ford 5 Ford 6 Ford 7.
A new service delivery the Baillieu Library, University of Melbourne Sabina Robertson, Arts Librarian.
Customer Relationship Management (CRM). Introduction Customer Relationship Management is a process used for developing stronger relationship between.
10-1 人生与责任 淮安工业园区实验学校 连芳芳 “ 自我介绍 ” “ 自我介绍 ” 儿童时期的我.
Bytes or Trees? I prefer trees thank you Suzanne Fayle & Xan Goodman Roseman University Library.
From the Reference Desk to Twitter - Meeting Our Users on Their Terms Kay Ann Cassell, PhD Assistant Professor, SC&I Rutgers University.
First Category Second Category Third Category Fourth Category $100$200$300$100 $200 $300.
ITIL Training Observations Rick Kwarciany 12 November 2013.
NextGen Reference: Single Service Points and Tiered Reference in Academic Libraries Jeff Lacy Lamar University
Presentation Title Subheading goes here.
Frances Devlin and Erin Ellis University of Kansas Reference Renaissance Conference August 8-10, 2010.
Merging Traffic: Planning for and implementing a combined reference and access services desk Tom Burns, Research & Instruction Librarian, UMKC
Topic 5 Topic 1 Topic 2 Topic 3 Topic
Restructuring a Service Desk to Refocus Reference Services Outside the Library: One Library’s Experience Irene M. Lubker, MPH, MLS, Barbara A. Wright,
On the following slides some examples from various digital library pages are shown These examples show that the traditional compression techniques are.
My Cool Robot Is: Robot Name Here Your Name Here Class Period.
Hi everyone; I’m Barbara Oswalt, the school’s new librarian! In order to help me get to know everyone, I’m hoping to have your input on a project. Filling.
teacher’s desk teachers’ office library first floor second floor.
Questionnaires 1.What is an open question? Give an example. 2.What is a closed question? Give an example. 3.What is a rating scale? Give an example. 4.What.
Recommending a Strategy Ideas for Today and Tomorrow.
Love Your Library Services to help you research, relax, and thrive.
Designing and Using a Data Lab: UC Berkeley’s Experience Jesse Silva, MLIS Federal Documents/Political Science Librarian UC Berkeley Berkeley, CA.
Economics of Trade Assess the ways in which economic factors influence international trade and operations. I can determine whether a country has a competitive.
Sentences. What would you like…? Can I have some…, please? I’d like some…,please. That’s my favorite. Sure, here your are.
Evaluation of Reference Services Continue. What Can Be Evaluated? Printed information resources Electronic information resources Reference Interview Questions.
Customer Service LIST 1105 August 23, 2006 Amy Moore & Lora Mirza.
Michael Cart Wednesday, June 11, 2014 What’s New in Young Adult Literature 2014.
Welcome to... A Game of X’s and O’s
Click On The Pictures To Start Finished? Click Here!
15-April-10 Johan van der Valk Sub sample of persons in Labour Force household Survey Just an idea.
Final Jeopardy Question Type Category 1 Here. Type Category 2 Here 100 Type Category 4 Here Type Category 5 Here Type.
UTSA Colleges of Business and Engineering TAKE YOUR TECHNOLOGY TO THE LIMIT! 1CITE BootCamp February Technology Entrepreneurship Boot Camp Sponsored.
Numeration System Presentation On a white board, prepare your presentation of your group’s system. When you present, all members of the group must talk.
When working with this template, press save as, and change the name, after that you can just click save.
Who Will Participate in the New BRM Program ? Rakhal Sarker, Shashini Ratnasena and Farzana Enam Rasna Department of Food, Agricultural & Resource Economics.
25 th Annual IATUL Conference – June 1, 2004 Adapting to changing user expectations Jean Poland Cornell University Library.
Feud Round 1 Type Question here Move to next round Move to next round.
InfoServices: A Multi-Channel, Multi-Tier Model For Information Service Delivery Rowan Salt, InfoServices Team Leader Information Services.
R EFERENCE O VERVIEW : History and Organization. H ISTORY OF R EFERENCE Original purpose of libraries: Collect, organize, and preserve. Early researchers.
2012.**.** Supporting reliability using reverse path in Publish/Subscribe Internet Takashima Daiki ParkLab, Waseda University, Japan 1/11.
Business English An Introduction. What do you think is the most important aspect of business English?
Advantages Programmers like it because they are able to change the programming to fit their preferences Great for small business because it is free Open.
Pilot Project: Tools to Enhance Staff Mobility Presented by: Meg Canada.
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