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Reference Service: A Traditional Desk or Something Else? Amy Burger Bonnie Morris.

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Presentation on theme: "Reference Service: A Traditional Desk or Something Else? Amy Burger Bonnie Morris."— Presentation transcript:

1 Reference Service: A Traditional Desk or Something Else? Amy Burger Bonnie Morris

2 Reference in Decline Association of Research Libraries

3 NGCSU Reference In decline since 2004 Question types changing Why?

4 Get rid of reference desk? desk goes here

5 Ref-olution 1876 Traditional reference service established 1986 Barbara Ford called for reexamination of reference desk model

6 New Models Roving Consultation OutreachVirtual Tiered

7 Ref-olution 1992 Virginia Massey-Burzio first proposed tiered reference model

8 Tiered Reference Advantages Efficiency Time Management Cost-effectiveness Improved Service

9 Tiered Reference Disadvantages : Decreased visibility Reliability of answers Librarian preference

10 Reference in USG Libraries Traditional DeskTiered Reference

11 Forms of Reference Service

12 Moving Forward Survey results Original question: traditional desk or something else? Continued development Your experiences?

13 Thank you!


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