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Reference Service: A Traditional Desk or Something Else? Amy Burger Bonnie Morris
Reference in Decline Association of Research Libraries
NGCSU Reference In decline since 2004 Question types changing Why?
Get rid of reference desk? desk goes here
Ref-olution 1876 Traditional reference service established 1986 Barbara Ford called for reexamination of reference desk model
New Models Roving Consultation OutreachVirtual Tiered
Ref-olution 1992 Virginia Massey-Burzio first proposed tiered reference model
Tiered Reference Advantages Efficiency Time Management Cost-effectiveness Improved Service
Tiered Reference Disadvantages : Decreased visibility Reliability of answers Librarian preference
Reference in USG Libraries Traditional DeskTiered Reference
Forms of Reference Service
Moving Forward Survey results Original question: traditional desk or something else? Continued development Your experiences?
Michelle Lake, Carleton University Donna Millard, McMaster University.
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Teacher Name Class / Subject Date A:B: Write an answer here #1 Write your question Here C:D: Write an answer here.
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What makes a successful e learning leader? Change agent skills Model the right behaviour Build a guiding team Establish the need Communicate the “buy in”
Language Technologies Reality and Promise in AKT Yorick Wilks and Fabio Ciravegna Department of Computer Science, University of Sheffield.
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25 th Annual IATUL Conference – June 1, 2004 Adapting to changing user expectations Jean Poland Cornell University Library.
Promoting quality for better health services QI Presentation: Skills and Examples Dr David Gozzard Senior Fellow, Institute for Healthcare Improvement,
Why Call Centres Fail……. revised 28. April 2000 Presented by Niels Kjellerup, Senior Partner Resource International Pty Ltd (Australien).
Web Usability Testing Clearing the Path to Library Resources and Services Victor Baeza, Robin Leech, Karen Neurohr MPLA Annual Conference, 2008 Salt Lake.
Making A Cold Call. Plan Ahead Most people are uncomfortable making a phone call to someone they do not know. In order to be as effective as possible.
Collaborative Virtual Reference Services Nancy Huling University of Washington Libraries Law Librarians of Puget Sound Workshop 29 April 2009.
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Regionalization to Optimization. Who is on the Task Force? Members of the Task Force are representative geographically and functionally. David Belanger,
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Things we want to improve Make the FLIS entry page more user friendly Reduce the amount of surplus information Make the layout of the page more compact,
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