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Air Navigation Services

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1 Air Navigation Services
December 12th 2005 Presented by Mrs Patricia TROISFONTAINE and MrJean-Michel BOIVIN Certification of the French Air Navigation Services Provider 

2 Summary of the presentation
Presentation of French ANSP and Bordeaux ACC. European Safety Regulatory Requirements (ESARR) and ISO 9001 Requirements. Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification. Reorganisation of French DGAC: Regulator, Surveillance Authority and ANSP. ANSP Certification Process, initiated by DCS and DSNA Benefits of the Certification Process for Bordeaux ACC.

3 Summary of the presentation
Presentation of French ANSP and Bordeaux ACC. European Safety Regulatory Requirements (ESARR) and ISO 9001 requirements. Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification. Reorganisation of French DGAC: Regulator, Surveillance Authority and ANSP. ANSP Certification Process, initiated by DCS and DSNA Benefits of the Certification Process for Bordeaux ACC.

4 DSNA Main Missions To provide Air Navigations Services with the highest level of safety. To plan operational evolutions and appropriate means to cope with the increase of traffic, as well as relevant studies. To carry out all studies to assess needs in airspace. To acquire, install, operate and maintain equipment and CNS systems. To ensure collection, production and publication of meteorological information. To cooperate with military organisations concerned with air navigation and foreign ANSP. To lend support to the Regulation Authority in order to define norms, procedures and regulations related to Air Navigation. To participate in international studies with regard to Air Navigation.

5 DSNA 8000 people HEADQUATERS Direction des Opérations
(Paris – Except HR in Athis-Mons) Safety-Quality Security Anne Frisch Environment Pierre-Yves Huerre Finances Hervé Toro Human Resources Jean-Michel Boivin Planification & Strategy Raymond Rosso International adviser Maurice Georges Communication Cell Jean-Marie Piduch Scientic Adviser Dominique Colin de Verdière Direction des Opérations Françoise Deygout OPERATIONS (Headquaters in Athis-Mons, south of Paris) Direction de laTechnique et de l ’Innovation Jean-Marc Faysse TECHNICAL (Toulouse except part of R&D - in Athis-Mons) Deputy en-route Jean-Claude Coulardot Deputy APP / TWR Pascal Planchon SNA/N SNA/O SNA/SO SNA/S SNA/SSE SNA/RP SNA/SE SNA/CE SNA/NE SNA/AG SNA/OI Central Systems AIM Operational Systems Daniel Azéma Research & Development Philippe Merlo Brest ACC Bordeaux ACC Reims ACC Marseille ACC Paris ACC 8000 people DO has already a SMS The scope of the SMS has changed with the creation of the DSNA 5 ACC 11 regional units (« SNA ») APP/TWR + 1 ACC overseas

6 Operations Directorate Organisation Chart
ACC Deputy SNA Deputy SQMS Advisor General Secretary Paris SNA Paris ACC Brest ACC Safety & Performance Division Administrative Division SNA-N SNA-O Bordeaux ACC SNA-S Airspace Division Technical Division SNA-SO Marseilles ACC SNA-SSE SNA-SE Reims ACC SIA Aeronautical Information Centre CESNAC Systems Operation Centre SNA-CE SNA-NE

7 Inter-ACCs Yearly Flows

8 France Traffic Evolution
International : +4,86% Domestic : -5,54% Overflights : +4,76%

9 France Traffic Forecasts

10 France UIR  UAC REIMS UAC PARIS UAC BREST UAC BORDEAUX UAC AIX
UAC MADRID UAC BARCELONE

11 Bordeaux ACC Organisation Chart

12 Main Overflight Tracks Bordeaux UIR
Canary Islands Balearic Islands

13 Bordeaux UIR Routes and Sectorisation
CDN ANG P NTS NEV LCA MOU POI L 3 layers Ill 355 315 195 ROA R LMG THR CGC CFA T BDX X MEN SAU MTL AGN GAI Z BTZ TOU FJR H TBO N PPG PPN

14 FIR sectors NL BN SL BS TA TG LFBH LFBL LFBG LFBX LFBE LFBD LFBA LFCR
LFBM LFBO TA LFBZ TG LFBP LFBT

15 Bordeaux ACC Traffic Evolution From 1948 to 2004

16 Summary of the presentation
Presentation of French ANSP and Bordeaux ACC. European Safety Regulatory Requirements (ESARR) and ISO 9001 requirements. Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification. Reorganisation of French DGAC: Regulator, Surveillance Authority and ANSP. ANSP Certification Process, initiated by DCS and DSNA Benefits of the Certification Process for Bordeaux ACC.

17 The European Safety Regulatory Requirements
ESARR1: Safety Oversight in ATM ( ) ESARR3: Use of Safety Management System by ATM service providers ( ) ESARR2: Reporting and Assessment of Safety occurrences in ATM (3 phases  ) ESARR4: Risk assessment and mitigation in ATM ( ) ESARR5: ATM Services’ Personnel ( Controllers – Technicians) ESARR6: Softwares in ATM Systems ( ) ESARR7: GNSS (Satellite navigation)

18 (Safety Surveys/Audits/Reviews)
HOW IUSOAP WORKS? ICAO UNIVERSAL SAFETY OVERSIGHT PROGRAMME ICAO National Regulator SAFETY OVERSIGHT Service Provider SMS INTERNAL VERIFICATION (Safety Surveys/Audits/Reviews)

19 A Safety Mangement System : Why ?
How an Accident Could Happen The Reason Model Management Team Unsafe Decision Line Management Fails to Correct Unsafe or Untested Procedures Controller or Engineers Error Accident Shields ACCIDENT Latent Unsafe Conditions and Acts Result Window of Opportunity  A Safety Management System acts at each level

20 The European Safety Regulatory Requirements
Requirements approved by the Safety Regulation Unit and by the Safety Regulation Commission Applicability : to all providers of ATM services in Eurocontrol member states – ECAC states who are not members are encouraged to use the requirements (the SMS has to cover also all supporting services under the managerial control of the organisation) Requirements effective within three years from the date of adoption by the Eurocontrol Commission Each state will have to ensure through appropriate safety regulation that ATM service providers meet these requirements To ensure appropriate organisational performance with minimum safety standards set up in the public interest For harmonisation across the ECAC area

21 Contributors to incidents

22 Safety Management Systems
SMS = A total system approach SYSTEM Maintenance People Equipment Procedures Support ATCOs Engineers ATC Operating Surveillance Communication Navaids Information Safety procedures need to be defined which satisfy the requirements of the safety principles; these make up the bulk of the SMS. Implementation of the SMS leads to a safety programme to maintain and improve the level of safety and to provide assurance that this is being achieved. The SMS has to be implemented locally. Local procedures will be needed to supplement those defined in the SMS. The safety policy and the principles it seeks to promote provide the foundation for the safety efforts of an organisation. Success depends on getting organised to pursue the policy and to implement systems and procedures to fulfil it; to communicate the policy and principles to everyone and seek their views. Organisational structures will need to consider the safety responsibilities of headquarters staff and local staff and the lines of communication Proactive monitoring through auditing is crucial to ensure that the systems are working as intended and to trigger corrective action eg improvement of safety procedures or in the way they are implemented. Reactive monitoring is driven by incident reporting and investigation. It is essentially a last line of defence and any weaknesses identified need to be corrected.

23 SAFETY POLICY LEVEL TO ACHIEVE SAFETY REQUIREMENTS FOR
Schematic Representation of SMS Requirements in accordance to ESARR 3 SAFETY POLICY LEVEL SAFETY MANAGEMENT TO IMPLEMENT A FORMAL AND EXPLICIT SAFETY MANAGEMENT APPROACH SAFETY RESPONSIBILITY EVERYBODY HAS AN INDIVIDUAL SAFETY RESPONSIBILITY FOR HIS/HER OWN ACTIONS SAFETY PRIORITY OVER COMMERCIAL, OPERATIONAL, ENVIRONMENTAL OR SOCIAL PRESSURES SAFETY OBJECTIVE TO MINIMISE THE ATM CONTRIBUTION TO THE RISK OF AN AIRCRAFT ACCIDENT TO ACHIEVE SAFETY MEANS FOR ACHIEVING HIGH SAFETY STANDARDS REQUIREMENTS FOR SAFETY MANAGEMENT SYSTEMS AN APPROPRIATE ORGANISATION COMPETENCY STAFF TRAINED, MOTIVATED AND COMPETENT TO ENSURE SAFETY MEANS FOR PROVIDING ASSURANCE THAT RISKS ARE BEING PROPERLY MANAGED SMS DOCUMENTATION THE SMS IS A DOCUMENTED SYSTEM ARISING FROM A SAFETY POLICY SAFETY MANAGEMENT RESPONSIBILITY A SAFETY MANAGEMENT FUNCTION WITHIN THE ORGANISATION SYSTEMATIC ACTIONS CONCERNING THE STEADY STATE EXTERNAL SERVICES DEALING WITH EXTERNALLY PROVIDED SERVICES SAFETY SURVEYS SAFETY HAS TO BE VERIFIED INTERNALLY AND CONTINUOUSLY TO PROMOTE SAFETY MEANS TO BUILD A SAFETY IMPROVEMENT CULTURE WITHIN THE ORGANISATION SAFETY MONITORING CONTINUOUS MONITORING AND ANALYSIS OF SAFETY INDICATORS SYSTEMATIC ACTIONS QUANTITATIVE SAFETY LEVELS DERIVING QUANTITATIVE LEVELS WHEREVER PRACTICABLE DOCUMENTING SYSTEMATIC ACTIONS AND CHANGES LESSON DISSEMINATION DISSEMINATING PAST LESSONS WITHIN THE ORGANISATION SAFETY OCCURRENCES ATM OPERATIONAL OR TECHNICAL OCCURRENCES ARE INVESTIGATED INTERNALLY SAFETY RECORDS RECORDS ARE PRODUCED AND MAINTAINED THROUGHOUT THE SMS OPERATION SAFETY IMPROVEMENT INVOLVING ALL STAFF AND IMPLEMENTING THE IMPROVEMENT OF SAFETY AS A CONTINUOUS PROCESS RISK ASSESSMENT AND MITIGATION THE SAFETY OF NEW SYSTEMS AND CHANGES IS TO BE DEMONSTRATED USING A RISK BASED APPROACH. RISK IS ASSESSED AND MITIGATED. RISK ASSESSMENT AND MITIGATION DOCUMENTATION THE RESULTS OF RISK ASSESSMENT AND MITIGATION PROCESSES ARE DOCUMENTED THROUGHOUT THE SYSTEM LIFECYCLE May EUROCONTROL SRC

24 ESARR2 requirements To ensure that formal means exist to assess safety performance ATM personnel are encouraged to systematically report safety occurrences, to improve visibility on safety occurrences (a non punitive culture is necessary) Investigating and assessing the ATM system contribution to the cause of safety occurrences  to take corrective measures and preventive measures The severity of each occurrence has to be determined Safety recommandations and corrective actions are developped, and their implementation is monitored Each state ensures that appropriate safety data are collated and reported to Eurocontrol In Bordeaux ACC, there are people in charge of collecting and investigating all safety occurrences ; corrective and preventive actions are then determined and implemented : In technical systems By feedback when causes are human factors (briefings to 12 controlers teams – 3 times a year) : events are presented to all controlers

25 ESARR4 requirements Use of risk assessment and mitigation including hazard identification in ATM when introducing/planning changes A quantitative and qualitative risk-based approach The requirement covers human, procedural and equipment elements Evidence from risk assessment and mitigation studies must be collated and documented; safety requirements related to the implementation of a change has to be traceable (The depth and scope analysis depends on the types of functions performed, the severity of the effects of the hazards, the complexity of the part of the system,…) For existing parts of the ATM System, an analysis can take into account historical data Hazards are classified with a Severity classification scheme

26 ESARR5 requirements Defines requirements for all ATM services’ personnel responsible for safety related tasks A designated authority shall ensure that organisations and personnel responsible for tasks related to the safety of air trafic are competent to carry out those tasks Personnel are subject to appropriate measures to ensure ongoing competence and that they meet medical requirements There are special requirements for on-the-job training instructors There must be a process by which controllers can be assessed Technical and engineering personnel must have and maintain sufficient knowledge about the services they are supporting and the potentiel effects of their work on the safety of those services

27 Single Sky Regulations – Common Requirements
EC will publish at the end of 2005 a regulation laying down « Common Requirements  for the provision of Air Navigation Services » This regulation covers all types of Air Navigation Services: Air Traffic Services, CNS Services, Aeronautical Information Services and Meteorological Services. The Common Requirements will become effective on the day of their publication. This means that end 06/early 07, Member states will need to organise certification of ANSPs. Certificates will be valid for the whole EU.

28 Single European Sky – Common Requirements
Single Sky regulation on service provision Information disclosure Specifications : Business plans Annual plans Annual reports NSA NATIONAL REGULATIONS FOR : Security and sovereignty, Finance & accounting, Legal liabilities, Social rights, ….. Ownership and organisational structure Financial strength USERs Liability and insurance cover Security PRC OACI SARP’s OACI Annexes Technical and operational competence and suitability ISO 9000 Reporting systems ESSAR 2 other ANSPs Systems and processes for safety and quality management ESSAR 3 & 4 Human resources ESSAR 5 Single Sky regulation on interoperability Quality of services

29 ISO 9001 requirements Deming wheel Plan Do Check Act
ISO 9001 requirements are to establish, document and maintain a Quality Management System and continuously improve its effectiveness processes have to be defined and managed It requires the focus to be on the customer with the aim of enhancing customer satisfaction Main other items : Control of documents, Control of records Quality policy, Planning : quality objectives Responsibility, authorities and communication Management review Provision of resources, Human resources Infrastructure, environment Planning of product realisation, review of the requirements related to the product Design and development Purchasing Control of production , control of non-conforming product Measurement, analysis and improvement Deming wheel P D A C Plan Do Check Act

30 QMS continuous improvement
REQUIREMENTS 5. Direction Responsibility S A T I F C O N 6. Resources Management 8. Measures, Analysis Improvement 7. SERVICE PROVISION Service Output data Input data

31 ISO 9001 and ESARR3 ISO 9001 requires a Quality Management System
ESARR3 requires a Safety Management System Eurocontrol has made a mapping of ESARR-ISO and of ISO-ESARR In France, the development of a QMS based on ISO 9001 approach has been used to implement in the ACCs the National Safety Management System : ACCs have Safety and Quality Management Systems ESARR3 : is similar to ISO 9001 but includes more detailed requirements for safety in ATM and a risk-based approach for main changes

32 ISO 9001 and ESARR3 Both require : The main differences :
One person in charge of the system Quality policy – Safety policy Incident reporting and analysis – feedback Corrective and preventive actions Documentation on significant changes Transverse approach Updating of documentation Records The main differences : ISO requires the focus to be on the customer focus (to increase customer satisfaction) ESARR requires risk assessment and mitigation processes

33 Summary of the presentation
Presentation of French ANSP and Bordeaux ACC. European Safety Regulatory Requirements (ESARR) and ISO 9001 requirements. Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification. Reorganisation of French DGAC: Regulator, Surveillance Authority and ANSP. ANSP Certification Process, initiated by DCS and DSNA Benefits of the Certification Process for Bordeaux ACC.

34 Bordeaux ACC ISO 9001 Certification
April 2002 Jan. 2005 Oct. 2004 Sept. 2004 Certification Audit ISO 9001 Pre audit ESARR audit by the DNA Certification No exclusion : neither in Bordeaux ACC activities nor in ISO 9001 requirements

35 Simultaneous implementation of a safety management system and a quality management system
ISO 9001 used to implement ESARR : Process development included ESARR requirements ESARR implementation leads to « strong points » for ISO compliance What existed before Safety and Quality approach: Safety events notification and analysis – experience feedback (1) Operational procedures and manuals Coordinations between technical staff and control staff to organize changes in ATM systems and procedures (1) existed in the french ACCs before ESARR2

36 What had to be done To describe our processes and to pilot them with indicators To give evidence of customer satisfaction – to collect their expectations by annual meeting with Airlines and other airspace users To define quantitative safety levels and safety objectives (coming from national safety objectives) To define methods to guarantee the updating of documentation To collect corrective and preventive actions data – to monitor their implementation To implement risk assessment and mitigation methods : MISO EPIS To implement internal auditing To implement management review meetings To assess external services from a safety point of view

37 Planification The development of the Quality and Safety Management System needs planning (Project Management Method) : To identify all the tasks To ensure that each person knows what he has to do To monitor the advancement To transmit information  The Bordeaux ACC schedule for ISO certification in 2004

38

39

40 Summary of the presentation
Presentation of French ANSP and Bordeaux ACC. European Safety Regulatory Requirements (ESARR) and ISO 9001 requirements. Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification. Reorganisation of French DGAC: Regulator, Surveillance Authority and ANSP. ANSP Certification Process, initiated by DCS and DSNA Benefits of the Certification Process for Bordeaux ACC.

41 and improve efficiency.
December 12th 2005 2005 A New Organisation 2005 : French CAA (DGAC) has restructured and modernised its organisation in an effort to increase customer satisfaction and improve efficiency.

42 December 12th 2005 2005 A New Organisation New organisation copes with European regulations and with French state modernisation.

43 DGAC Missions The main mission is to ensure a high level of safety in
Air Navigation Services Surveillance and Certification of aircraft manufacturers and maintenance workshops, airlines, flying crews, etc. Airports Certification To guarantee a high level of protection of environment (noise, air quality…) To exercise economic regulation over airlines and airports To provide support to aircraft manufacturers To guarantee a high level of security to passengers and freight operations

44 AIR NAVIGATION SERVICES PROVIDER (DSNA)
2005 DGAC New Organisation December 12th 2005 STRATEGY & REGULATION (DAST and DRE) Strategic and Technical Affairs Economic Regulation Three fields of activity PROVIDERS AERONAUTICAL TRAINING PROVIDERS (ENAC and SEFA) AIR NAVIGATION SERVICES PROVIDER (DSNA) Supervisory authority is independant of ANSP NATIONAL SUPERVISORY AUTHORITY (DCS)

45 Government Representative
direction générale de l’Avtion civile Directorate General Of Civil Aviation 2005 New organisation DAST STRATEGY & REGULATION Government Representative DCS NATIONAL SUPERVISORY AUTHORITY ANSP Certification and Supervision Procedures, Safety analysis… Regulation Participation to international meetings Certificates, audits DSNA Air Navigation Services Provider

46 DGAC Regulator DAST DCS Air Navigation Services Providers Meteo France
OACI EC / EASA Eurocontrol DGAC Regulator DAST Direction des Affaires Stratégiques et Techniques Strategy + Regulation DCS Direction du Contrôle de la Sécurité Checks compliance with european regulation Foreign Providers (CH, G, Jersey) Defense AFIS Meteo France Over Seas Polynésie Française Nouvelle Calédonie St Pierre et Miquelon DSNA ANSP Air Navigation Services Providers

47 DAST Missions To determine strategic orientations
Air Navigation Aircraft Safety Etc. To elaborate technical regulations To deal with Security & Defense Affairs To ensure coordination between DGAC and European and International Institutions.

48 DCS Mission To make sure that laws and regulations are respected As regards: safety, security, environment aircraft design, industry and maintenance flight crew licensing air navigation operations airport operations

49 2005 A New Organisation To know more about it, see www.dgac.fr
December 12th 2005 2005 A New Organisation To know more about it, see

50 Summary of the presentation
Presentation of French ANSP and Bordeaux ACC. European Safety Regulatory Requirements (ESARR) and ISO 9001 requirements. Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification. Reorganisation of French DGAC: Regulator, Surveillance Authority and ANSP. ANSP Certification Process, initiated by DCS and DSNA Benefits of the Certification Process for Bordeaux ACC.

51 Certification : a Twofold Process
A process from the top down : DCS will deliver a certificate to DSNA. A process from the bottom up : each ATC unit will get an ISO certification.

52 Integrated Safety Quality Security Environment
ISO Certification Schedule Integrated Safety Quality Security Environment Management System DSNA-HQ ISO end 2006 DO-HQ DTI-HQ ISO from 2003 ISO from 2002 ISO from 2002 ISO ISO end 2006 5 ACC 11 SNA CESNAC SIA Ops Sys R&D ACC/SO : ISO 23 february 2005 ACC/SE : ISO 20 march 2005 ACC/E : certification audit Dec. 2005 ACC/N : ISO draft audit end 2005 Suite réunion DSNA-DO du 20 janvier 2005

53 The ANSP certification: Why ?
To implement an integrated surveillance system (DCS + DAC) able to meet European regulations and ICAO requirements. Integrated = Safety–Quality–Security-(Environment) To check that the ANSP meets the single sky regulations. To improve safety and security levels through formal procedures and improved working methods such as formalized internal and external audits.

54 Surveillance Principles
Certification : the ANSP demonstrates it has implemented all measures to meet requirements, and that these measures will continue to be in force. the ANSP will be increasingly supported by safety management systems. Continuous Surveillance : the Surveillance Authority (DCS) checks that ANSP (DSNA) operations are at all times fully compliant with the regulations. main methods of surveillance: continuous surveillance, change management, incident analysis, follow up of safety indicators.

55 Surveillance Principles
Authority ANSP Regulates Checks Approves Grants Analyses Corrects Demonstrates Detects Assesses Agrees DAST EC DCS DACs …. BEA External Feedback Internal Feedback

56 Surveillance Principle
DSNA demonstrates it meets requirements DCS agrees (or not)

57 European Regulation Applicable to ANSPs
« Single European Sky » Organised structure 5-year Business plan Safety management System (ESARR/3, ESARR/4) Quality management System (Applicable mean of conformity = ISO 9001) Security management system Operating manuals Human resources : ESARR/5 Financial strength Risk insurance coverage Customers enquiries about quality of service provided. Contingency plans Annual reports Compliance with ICAO Annexes (2, 3, 4, 10, 11, 14, 15)

58 Surveillance Organisation
DCS (NSA) Safety Quality Security Mngt Environment DSNA ANSP Certificat HR Finances Strategy Planning OPS TEC 5 ACC OPS Sys R & D 11 SNA Internal Surveillance AIM External Surveillance Systems

59 DCS : Overall Surveillance
ANSP certification Audits and inspections Deputy Deputy in charge of Flight Crew Methods and Quality Aircraft Flight Crew Air Navigation Airports Security Directions Of Civil Aviation (7+ OS) Civil Aviation Technical Department GSAC

60 DCS : Detailed Organisation Chart
Deputy Deputy in charge of Flight Crew METHODS & QUALITY AIRWORTHINESS OPERATIONS FLYING CREW AIR NAVIGATION AIRPORTS & SECURITY Quality Program Air Transport Aircraft Operations Schools ANSP Certification General Aviation Helico Ops Exams AIR NAVIGATION Staff Legal studies Hélicopters International Licences AN Systems Human resources Motors Simulators Medical Airports Finances Technical Systems Staff Security Agreements Conception, Production, Maintenance Softwares DCS : 300 people 45 people

61 DSNA Safety Quality Security Management Network 21 relays for
SQS-Manager Safety, Quality Security Mngt Anne Frisch Environment Pierre-Yves Huerre Finances Hervé Toro Human Resources JM Boivin Strategy Planification Raymond Rosso SQM SQM Direction des Opérations Françoise Deygout Direction de laTechnique et de l ’Innovation Jean-Marc Faysse Safety Occurrence Handling Airspace Management Systèmes Specifications SDSO Operational Systems Daniel Azema SDER Research & Development Philippe Merlo SQM Aeronautical Information Management SQM 12 SQM 21 relays for Safety-Quality-Security Management Central Systems 11 regional units : APP/ TWR + 1 overseas ACC 5 SQM 5 ACC

62 Safety Quality Security Management
To elaborate DSNA policy in terms of Safety, Security and Quality, and to follow its implementation. To guarantee that the conditions of delivery of the ANSP certificate are still in force. To coordinate, to lead and to assess the DSNA Safety-Quality-Security Management System. To ensure proactive safety management. To perform internal audits. To report to DSNA in terms of safety performances (through indicators and incidents follow up). To study, develop and promote safety study methods. To follow the elaboration and to validate safety studies. To develop a Security Plan and to coordinate DSNA security measures, including information systems security.

63 Safety Quality Security Management
ANSP Certificat DSNA Builds SQS Mngt Reference DSNA Alerts & Makes proposals (by anticipation or in reaction) Advises & Assists for the SQS reference application Controls / Monitors: Is the SQS reference well applied and efficient ?

64 Safety Quality Security Management Unit
15 people Internal audit and Certification Division Performances Division Systems Security Division DSNA integrated Management System Implementation DSNA Manual DSNA Certification Coordination DSNA internal audits Security Training Management Safety Follow up Objectives and recommandations Indicators Security Regulation expertise Safety studies International WG Support to DO and DTI

65 Working Organisation and Methods
Target date for ANSP certification: end 2006. Certificate delivered by DCS, National Surveillance Authority. This is a new process, from new regulations. It will need a common understanding of applicable rules. good cooperation between DCS and DSNA. For DCS, the representative of DSNA is MSQS Organisation Certification Steering Committee Certification Working Group

66 Certification Steering Committee
To follow up the certification process. To present the organisation of surveillance To exchange information about the problems To follow the planning of audits To set up a common understanding of the applicable referential To define the process of DSNA certification as an AIS and CNS services provider To define how to check compliance with ICAO requirements To ensure full coherence with the methods of certification elaborated at a european level To identify the risks that the objective is not met (DSNA certification at the end 2006) Delays in delivery of conformity documentation Delays in the implementation of a security management system Possible non-conformity and discovered late, if its correction is a preliminary condition for certification.

67 Certification Steering Committee
Chaired by DCS Director Members: DCS Managing Staff DAST Managing Staff STAC Director DAC Directors DSNA Director MSQS DSNA DO Director DSNA DTI Director Experts

68 Certification Working Group
To ensure coordination between DCS and DSNA with regards to the certification process To follow the planning of the certification process. To work on and validate ANSP documentation: DSNA manual. To examine the findings of the audits. To analyse difficulties and propose solutions.

69 Certification Working Group
Chaired by DCS Head of Certification Board Members: DCS Air Navigation Dpt Staff DCS Flying Crew Dpt Staff DCS Methods & Quality Dpt Staff DAST Staff STAC Staff DAC representative MSQS Experts

70 Certification Audits Schedule
Audits performed by DCS with STAC and DAC support. Audits coordinated with MSQS. 11 audits scheduled, from November 2005 until September 2006: 3 ACC : Reims, Bordeaux and Brest 6 SNA : NE, SO, Paris (CDG), S, West Indies, SE DSNA and DO headquarters DTI 2 or 3 additional audits of small aerodromes Documentation of reference for the audits: ESARR2, ESARR3, ESARR4, ESARR5 DSNA manual

71 DSNA Manual To demonstrate compliance with the regulation
To describe the modes of implementation of the requirements DSNA Manual A light DSNA manual Light procedures Few but the right papers

72 DSNA Manual Table of Contents (Draft)
0. Manual management (review…) 1. Organisation: context, regulatory requirements, cartography… 2. General: SQS policy, responsibilities, SQSMS organisation… 3. Adequate levels of SQS: resources, manual and records management, external providers, risk assessment and mitigation, capacity planification, control of deviations from objectives. 4. Insurance and promotion of SQS: audits, surveillance, corrective and preventive actions, feedback, collection of improvement propositions, management system updating. The DSNA manual will be a short high level manual, with links to relevant documents and procedures

73 Employment description
DSNA Manual Relevant Documents DSNA Manual Organisation charts Employment description Business plan Letters of agreement Lists of documents Lists of records Annual reports Contingency plans

74 DSNA Manual Relevant Procedures
Documentation Management Records Management Expertise Management Safety Assessment Studies Incident Analysis Internal Audits Corrective Actions Follow up Security Procedures

75 Continuous Surveillance
Through Safety Occurences by DCS and MSQS input data : safety occurences, BEA recommandations, Eurocontrol,… Through Safety Studies DCS (ESARR1) - major changes  To get DCS agreement - minor changes  To inform DCS - DSNA procedures « safety studies »  To get DCS approbation MSQS Letter of agreement DCS-DSNA Through audits DCS external audits (to check compliance with regulation) MSQS internal audits

76 Summary of the presentation
Presentation of French ANSP and Bordeaux ACC. European Safety Regulatory Requirements (ESARR) and ISO 9001 requirements. Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification. Reorganisation of French DGAC: Regulator, Surveillance Authority and ANSP. ANSP Certification Process, initiated by DCS and DSNA Benefits of the Certification Process for Bordeaux ACC.

77 Main improvements provided by the SQMS implementation
ESARR2 : Safety occurrences are reported or detected(1)  are entered into a national data bank; are analysed and classified : In Local Safety Commissions (technical or operational) for the more significant occurrences, with the controllers concerned and together with the management In local Safety meetings every month In a national Safety Commission (CNSCA) for the more significant operational occurrences Causes are identified Corrective and preventive actions are decided The list of actions to be taken is monitored and updated every month 3 times a year, the head of people in charge of safety occurrence analysis presents the more significant events to all the controllers (the situation which has been recorded is « re-played ») Spacing < 5 NM and < 1000ft are automatically detected

78 Main improvements provided by the SQMS implementation
ESARR3 and ISO 9001: A Safety and Quality Policy Objectives & performance indicators - Everyone can consult them New quality and safety quantitative levels All the documentation has been updated : All the operational manuals (for controllers, for supervisors, for technical supervisor, for people in charge of alert service or information service,…) All the documentation on the control positions All the documentation in technical supervision Some « actions to take cards » are easy to find for urgency procedures Tracing has been improved Internal auditing has been implemented Internal and external communication has been improved

79 Main improvements provided by the SQMS implementation
ESARR4 : Using a Method for Interventions on Operational Systems for risk assessment and mitigation for each planned intervention on technical systems supporting ATC services (MISO : Méthode d’Intervention sur Système Opérationnel) To identify the worst risk  define procedures to mitigate the risk To give information to all the people involved Using a method to support the decision process when evaluating if a change deserves a full safety assessment process or not : EPIS Using a Project Management Method for significant changes to the ATM system : One person in charge of planning Very short meetings every week with everybody involved, to identify all risks, problems, delayed tasks, and to update the schedule anticipation improvement

80 EPIS global process Identification of the change
EPIS for airspace design and procedures EPIS for equipment Contribution to a known hazard characterization of the size Contribution to a support service characterization of the risk Identification of severity of Worst Credible Case (WCC) Justification of risk acceptability Regular Safety Assessment ? No Yes No need for further assessment Regular Safety Assessment

81 Simplified temporal scale for a project
Example : case of new system T- x months T- x weeks T Mentor (Project Management Tool) EPIS Safety Plan and Safety Case MISO Safety Assurance Beginning of the Projet Put in operation after formal decision End of the Project

82 Main improvements provided by the SQMS implementation
ESARR 5 : Controllers All the different types of training have been defined (initial and continuous training) Everyone involved in safety has to follow the required training The controllers have to pass an exam every three year to maintain their qualification Everyone must have an updated medical certificate ; this certificate needs special requipements for the controllers Technical staff: organisation of training has been done – will be improved in 2006. a procedure to qualify technical for maintenance is in the process of being finalized.

83 Main improvements provided by the SQMS implementation
ESARR 3 : A special national organisation for safety management has been set up, to overview the level safety, and to follow problems which requires a national solution. There is a national feedback organisation for occurrences which happen in one ACC and could happen in others ACC

84 Airport Safety Management
National organisation for Safety Management DO Direction Operations Commission Technical Safety National Group DO Safety Coordination D1 D2 D3 National Safety Management Review meeting « en-route » + Safety Coordination National Safety Management Review meeting « Approach » + Safety Coordination Airport Safety Management Review meeting ACC Safety Management Review meeting Safety Coordination Safety coordination LSC Ops LSC T LSC Ops LSC T Technical Safety meeting Operations Safety meeting Technical Safety meeting Operations Safety meeting

85 Intranet site To collect all the documentation about the Safety and Quality Management System, an Intranet site has been developed, including: The european and national requirements Safety policy and objectives Description of responsibilities All documents describing the system : processes, procedures, … Information on audits (planning and results) Indicators Records : Safety Management Review meetings reports,… Intranet site : CRNA/SO Safety and Quality Manual

86 Thank you for your attention


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