Presentation on theme: "Air Navigation Services"— Presentation transcript:
1Air Navigation Services December 12th 2005Presented byMrs Patricia TROISFONTAINE and MrJean-Michel BOIVINCertificationof the FrenchAir Navigation ServicesProvider
2Summary of the presentation Presentation of French ANSP and Bordeaux ACC.European Safety Regulatory Requirements (ESARR) and ISO 9001 Requirements.Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification.Reorganisation of French DGAC:Regulator, Surveillance Authority and ANSP.ANSP Certification Process, initiated by DCS and DSNABenefits of the Certification Process for Bordeaux ACC.
3Summary of the presentation Presentation of French ANSP and Bordeaux ACC.European Safety Regulatory Requirements (ESARR) and ISO 9001 requirements.Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification.Reorganisation of French DGAC:Regulator, Surveillance Authority and ANSP.ANSP Certification Process, initiated by DCS and DSNABenefits of the Certification Process for Bordeaux ACC.
4DSNA Main MissionsTo provide Air Navigations Services with the highest level of safety.To plan operational evolutions and appropriate means to cope with the increase of traffic, as well as relevant studies.To carry out all studies to assess needs in airspace.To acquire, install, operate and maintain equipment and CNS systems.To ensure collection, production and publication of meteorological information.To cooperate with military organisations concerned with air navigation and foreign ANSP.To lend support to the Regulation Authority in order to define norms, procedures and regulations related to Air Navigation.To participate in international studies with regard to Air Navigation.
5DSNA 8000 people HEADQUATERS Direction des Opérations (Paris – Except HR in Athis-Mons)Safety-Quality Security Anne FrischEnvironment Pierre-Yves HuerreFinancesHervé ToroHuman Resources Jean-MichelBoivinPlanification & StrategyRaymond RossoInternational adviserMaurice GeorgesCommunication CellJean-Marie PiduchScientic AdviserDominiqueColin de VerdièreDirection des OpérationsFrançoise DeygoutOPERATIONS(Headquaters in Athis-Mons,south of Paris)Direction de laTechnique et de l ’InnovationJean-Marc FaysseTECHNICAL(Toulouse exceptpart of R&D -in Athis-Mons)Deputy en-routeJean-Claude CoulardotDeputy APP / TWRPascal PlanchonSNA/NSNA/OSNA/SOSNA/SSNA/SSESNA/RPSNA/SESNA/CESNA/NESNA/AGSNA/OICentralSystemsAIMOperationalSystemsDaniel AzémaResearch &DevelopmentPhilippe MerloBrest ACCBordeaux ACCReims ACCMarseille ACCParis ACC8000 peopleDO has already a SMSThe scope of the SMS has changed with the creation of the DSNA5 ACC11 regional units (« SNA »)APP/TWR + 1 ACC overseas
15Bordeaux ACC Traffic Evolution From 1948 to 2004
16Summary of the presentation Presentation of French ANSP and Bordeaux ACC.European Safety Regulatory Requirements (ESARR) and ISO 9001 requirements.Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification.Reorganisation of French DGAC:Regulator, Surveillance Authority and ANSP.ANSP Certification Process, initiated by DCS and DSNABenefits of the Certification Process for Bordeaux ACC.
17The European Safety Regulatory Requirements ESARR1: Safety Oversight in ATM ( )ESARR3: Use of Safety Management System by ATM service providers ( )ESARR2: Reporting and Assessment of Safety occurrences in ATM (3 phases )ESARR4: Risk assessment and mitigation in ATM ( )ESARR5: ATM Services’ Personnel ( Controllers – Technicians)ESARR6: Softwares in ATM Systems ( )ESARR7: GNSS (Satellite navigation)
18(Safety Surveys/Audits/Reviews) HOW IUSOAP WORKS?ICAOUNIVERSALSAFETYOVERSIGHTPROGRAMMEICAONational RegulatorSAFETYOVERSIGHTService ProviderSMS INTERNAL VERIFICATION(Safety Surveys/Audits/Reviews)
19A Safety Mangement System : Why ? How an Accident Could HappenThe Reason ModelManagement Team Unsafe DecisionLine Management Fails to CorrectUnsafe or Untested ProceduresController or Engineers ErrorAccident ShieldsACCIDENTLatent Unsafe Conditions and ActsResultWindow of Opportunity A Safety Management System acts at each level
20The European Safety Regulatory Requirements Requirements approved by the Safety Regulation Unit and by the Safety Regulation CommissionApplicability : to all providers of ATM services in Eurocontrol member states – ECAC states who are not members are encouraged to use the requirements (the SMS has to cover also all supporting services under the managerial control of the organisation)Requirements effective within three years from the date of adoption by the Eurocontrol CommissionEach state will have to ensure through appropriate safety regulation that ATM service providers meet these requirementsTo ensure appropriate organisational performance with minimum safety standards set up in the public interestFor harmonisation across the ECAC area
22Safety Management Systems SMS = A total system approachSYSTEMMaintenancePeopleEquipmentProceduresSupportATCOsEngineersATCOperatingSurveillanceCommunicationNavaidsInformationSafety procedures need to be defined which satisfy the requirements of the safety principles; these make up the bulk of the SMS.Implementation of the SMS leads to a safety programme to maintain and improve the level of safety and to provide assurance that this is being achieved. The SMS has to be implemented locally. Local procedures will be needed to supplement those defined in the SMS.The safety policy and the principles it seeks to promote provide the foundation for the safety efforts of an organisation. Success depends on getting organised to pursue the policy and to implement systems and procedures to fulfil it; to communicate the policy and principles to everyone and seek their views. Organisational structures will need to consider the safety responsibilities of headquarters staff and local staff and the lines of communicationProactive monitoring through auditing is crucial to ensure that the systems are working as intended and to trigger corrective action eg improvement of safety procedures or in the way they are implemented. Reactive monitoring is driven by incident reporting and investigation. It is essentially a last line of defence and any weaknesses identified need to be corrected.
23SAFETY POLICY LEVEL TO ACHIEVE SAFETY REQUIREMENTS FOR Schematic Representation of SMS Requirements in accordance to ESARR 3SAFETY POLICY LEVELSAFETY MANAGEMENTTO IMPLEMENT A FORMAL AND EXPLICIT SAFETY MANAGEMENT APPROACHSAFETY RESPONSIBILITYEVERYBODY HAS ANINDIVIDUAL SAFETYRESPONSIBILITY FORHIS/HER OWN ACTIONSSAFETY PRIORITYOVER COMMERCIAL, OPERATIONAL, ENVIRONMENTAL OR SOCIAL PRESSURESSAFETY OBJECTIVETO MINIMISE THE ATM CONTRIBUTION TO THE RISK OF AN AIRCRAFT ACCIDENTTO ACHIEVE SAFETYMEANS FOR ACHIEVING HIGH SAFETY STANDARDSREQUIREMENTS FORSAFETY MANAGEMENTSYSTEMSAN APPROPRIATE ORGANISATIONCOMPETENCY STAFF TRAINED, MOTIVATED AND COMPETENTTO ENSURE SAFETYMEANS FOR PROVIDING ASSURANCE THAT RISKS ARE BEING PROPERLY MANAGEDSMS DOCUMENTATION THE SMS IS A DOCUMENTED SYSTEM ARISING FROM A SAFETY POLICYSAFETY MANAGEMENT RESPONSIBILITY A SAFETY MANAGEMENT FUNCTION WITHIN THE ORGANISATIONSYSTEMATIC ACTIONSCONCERNING THE STEADY STATEEXTERNAL SERVICES DEALING WITH EXTERNALLY PROVIDED SERVICESSAFETY SURVEYS SAFETY HAS TO BE VERIFIED INTERNALLY AND CONTINUOUSLYTO PROMOTE SAFETYMEANS TO BUILD A SAFETY IMPROVEMENT CULTURE WITHIN THE ORGANISATIONSAFETY MONITORING CONTINUOUS MONITORING AND ANALYSIS OF SAFETY INDICATORSSYSTEMATIC ACTIONSQUANTITATIVE SAFETY LEVELS DERIVING QUANTITATIVE LEVELS WHEREVER PRACTICABLEDOCUMENTING SYSTEMATIC ACTIONS AND CHANGESLESSON DISSEMINATIONDISSEMINATING PAST LESSONS WITHIN THE ORGANISATIONSAFETY OCCURRENCES ATM OPERATIONAL OR TECHNICAL OCCURRENCES ARE INVESTIGATED INTERNALLYSAFETY RECORDS RECORDS ARE PRODUCED AND MAINTAINED THROUGHOUT THE SMS OPERATIONSAFETY IMPROVEMENTINVOLVING ALL STAFF AND IMPLEMENTING THE IMPROVEMENT OF SAFETY AS A CONTINUOUS PROCESSRISK ASSESSMENT AND MITIGATION THE SAFETY OF NEW SYSTEMS AND CHANGES IS TO BE DEMONSTRATED USING A RISK BASED APPROACH. RISK IS ASSESSED AND MITIGATED.RISK ASSESSMENT AND MITIGATION DOCUMENTATION THE RESULTS OF RISK ASSESSMENT AND MITIGATION PROCESSES ARE DOCUMENTED THROUGHOUT THE SYSTEM LIFECYCLEMay EUROCONTROL SRC
24ESARR2 requirementsTo ensure that formal means exist to assess safety performanceATM personnel are encouraged to systematically report safety occurrences, to improve visibility on safety occurrences(a non punitive culture is necessary)Investigating and assessing the ATM system contribution to the cause of safety occurrences to take corrective measures and preventive measuresThe severity of each occurrence has to be determinedSafety recommandations and corrective actions are developped, and their implementation is monitoredEach state ensures that appropriate safety data are collated and reported to EurocontrolIn Bordeaux ACC, there are people in charge of collecting and investigating all safety occurrences ; corrective and preventive actions are then determined and implemented :In technical systemsBy feedback when causes are human factors (briefings to 12 controlers teams – 3 times a year) : events are presented to all controlers
25ESARR4 requirementsUse of risk assessment and mitigation including hazard identification in ATM when introducing/planning changesA quantitative and qualitative risk-based approachThe requirement covers human, procedural and equipment elementsEvidence from risk assessment and mitigation studies must be collated and documented; safety requirements related to the implementation of a change has to be traceable(The depth and scope analysis depends on the types of functions performed, the severity of the effects of the hazards, the complexity of the part of the system,…)For existing parts of the ATM System, an analysis can take into account historical dataHazards are classified with a Severity classification scheme
26ESARR5 requirementsDefines requirements for all ATM services’ personnel responsible for safety related tasksA designated authority shall ensure that organisations and personnel responsible for tasks related to the safety of air trafic are competent to carry out those tasksPersonnel are subject to appropriate measures to ensure ongoing competence and that they meet medical requirementsThere are special requirements for on-the-job training instructorsThere must be a process by which controllers can be assessedTechnical and engineering personnel must have and maintain sufficient knowledge about the services they are supporting and the potentiel effects of their work on the safety of those services
27Single Sky Regulations – Common Requirements EC will publish at the end of 2005 a regulation laying down« Common Requirements for the provision of Air Navigation Services »This regulation covers all types of Air Navigation Services:Air Traffic Services, CNS Services, Aeronautical Information Services and Meteorological Services.The Common Requirements will become effective on the day of their publication.This means that end 06/early 07, Member states will need to organise certification of ANSPs.Certificates will be valid for the whole EU.
28Single European Sky – Common Requirements Single Sky regulationon service provisionInformationdisclosureSpecifications :Business plansAnnual plansAnnual reportsNSANATIONALREGULATIONSFOR :Security and sovereignty,Finance & accounting,Legal liabilities,Social rights,…..Ownership andorganisational structureFinancial strengthUSERsLiability and insurance coverSecurityPRCOACI SARP’sOACI AnnexesTechnical and operationalcompetence and suitabilityISO 9000Reporting systemsESSAR 2otherANSPsSystems and processes for safetyand quality managementESSAR 3 & 4Human resourcesESSAR 5Single Skyregulationon interoperabilityQuality of services
29ISO 9001 requirements Deming wheel Plan Do Check Act ISO 9001 requirements are to establish, document and maintain a Quality Management System and continuously improve its effectivenessprocesses have to be defined and managedIt requires the focus to be on the customer with the aim of enhancing customer satisfactionMain other items :Control of documents, Control of recordsQuality policy, Planning : quality objectivesResponsibility, authorities and communicationManagement reviewProvision of resources, Human resourcesInfrastructure, environmentPlanning of product realisation, review of the requirements related to the productDesign and developmentPurchasingControl of production , control of non-conforming productMeasurement, analysis and improvementDeming wheelP DA CPlanDo Check Act
31ISO 9001 and ESARR3 ISO 9001 requires a Quality Management System ESARR3 requires a Safety Management SystemEurocontrol has made a mapping of ESARR-ISO and of ISO-ESARRIn France, the development of a QMS based on ISO 9001 approach has been used to implement in the ACCs the National Safety Management System : ACCs have Safety and Quality Management SystemsESARR3 : is similar to ISO 9001 but includes more detailed requirements for safety in ATM and a risk-based approach for main changes
32ISO 9001 and ESARR3 Both require : The main differences : One person in charge of the systemQuality policy – Safety policyIncident reporting and analysis – feedbackCorrective and preventive actionsDocumentation on significant changesTransverse approachUpdating of documentationRecordsThe main differences :ISO requires the focus to be on the customer focus (to increase customer satisfaction)ESARR requires risk assessment and mitigation processes
33Summary of the presentation Presentation of French ANSP and Bordeaux ACC.European Safety Regulatory Requirements (ESARR) and ISO 9001 requirements.Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification.Reorganisation of French DGAC:Regulator, Surveillance Authority and ANSP.ANSP Certification Process, initiated by DCS and DSNABenefits of the Certification Process for Bordeaux ACC.
34Bordeaux ACC ISO 9001 Certification April 2002Jan. 2005Oct. 2004Sept. 2004Certification AuditISO 9001Pre auditESARR auditby the DNACertificationNo exclusion :neither in Bordeaux ACC activitiesnor in ISO 9001 requirements
35Simultaneous implementation of a safety management system and a quality management system ISO 9001 used to implement ESARR :Process development included ESARR requirementsESARR implementation leads to « strong points » for ISO complianceWhat existed before Safety and Quality approach:Safety events notification and analysis – experience feedback (1)Operational procedures and manualsCoordinations between technical staff and control staff to organize changes in ATM systems and procedures(1) existed in the french ACCs before ESARR2
36What had to be doneTo describe our processes and to pilot them with indicatorsTo give evidence of customer satisfaction – to collect their expectations by annual meeting with Airlines and other airspace usersTo define quantitative safety levels and safety objectives (coming from national safety objectives)To define methods to guarantee the updating of documentationTo collect corrective and preventive actions data – to monitor their implementationTo implement risk assessment and mitigation methods :MISOEPISTo implement internal auditingTo implement management review meetingsTo assess external services from a safety point of view
37PlanificationThe development of the Quality and Safety Management System needs planning (Project Management Method) :To identify all the tasksTo ensure that each person knows what he has to doTo monitor the advancementTo transmit information The Bordeaux ACC schedule for ISO certification in 2004
40Summary of the presentation Presentation of French ANSP and Bordeaux ACC.European Safety Regulatory Requirements (ESARR) and ISO 9001 requirements.Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification.Reorganisation of French DGAC:Regulator, Surveillance Authority and ANSP.ANSP Certification Process, initiated by DCS and DSNABenefits of the Certification Process for Bordeaux ACC.
41and improve efficiency. December 12th 20052005A New Organisation2005 : French CAA (DGAC) has restructured and modernised its organisation in an effort to increase customer satisfactionand improve efficiency.
42December 12th 20052005A New OrganisationNew organisation copes with European regulations and with French state modernisation.
43DGAC Missions The main mission is to ensure a high level of safety in Air Navigation ServicesSurveillance and Certification of aircraft manufacturers and maintenance workshops, airlines, flying crews, etc.Airports CertificationTo guarantee a high level of protection of environment (noise, air quality…)To exercise economic regulation over airlines and airportsTo provide support to aircraft manufacturersTo guarantee a high level of security to passengers and freight operations
44AIR NAVIGATION SERVICES PROVIDER (DSNA) 2005DGACNew OrganisationDecember 12th 2005STRATEGY& REGULATION(DAST and DRE)Strategic and Technical AffairsEconomic RegulationThree fieldsof activityPROVIDERSAERONAUTICAL TRAINING PROVIDERS (ENAC and SEFA)AIR NAVIGATION SERVICES PROVIDER (DSNA)Supervisory authority is independant of ANSPNATIONALSUPERVISORYAUTHORITY(DCS)
45Government Representative direction générale de l’Avtion civileDirectorate General Of Civil Aviation2005 New organisationDASTSTRATEGY & REGULATIONGovernment RepresentativeDCSNATIONAL SUPERVISORY AUTHORITYANSP Certification and SupervisionProcedures,Safety analysis…RegulationParticipation tointernational meetingsCertificates, auditsDSNAAir NavigationServices Provider
46DGAC Regulator DAST DCS Air Navigation Services Providers Meteo France OACIEC / EASAEurocontrolDGACRegulatorDASTDirection des Affaires Stratégiques et TechniquesStrategy + RegulationDCSDirection du Contrôle de la SécuritéChecks compliance witheuropean regulationForeignProviders(CH, G, Jersey)DefenseAFISMeteo FranceOver SeasPolynésie Française Nouvelle Calédonie St Pierre et MiquelonDSNAANSPAir Navigation Services Providers
47DAST Missions To determine strategic orientations Air NavigationAircraft SafetyEtc.To elaborate technical regulationsTo deal with Security & Defense AffairsTo ensure coordination between DGAC and European and International Institutions.
48DCS MissionTo make sure that laws and regulations are respectedAs regards:safety, security, environmentaircraft design, industry and maintenanceflight crew licensingair navigation operationsairport operations
492005 A New Organisation To know more about it, see www.dgac.fr December 12th 20052005A New OrganisationTo know more about it, see
50Summary of the presentation Presentation of French ANSP and Bordeaux ACC.European Safety Regulatory Requirements (ESARR) and ISO 9001 requirements.Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification.Reorganisation of French DGAC:Regulator, Surveillance Authority and ANSP.ANSP Certification Process, initiated by DCS and DSNABenefits of the Certification Process for Bordeaux ACC.
51Certification : a Twofold Process A process from the top down : DCS will deliver a certificate to DSNA.A process from the bottom up : each ATC unit will get an ISO certification.
52Integrated Safety Quality Security Environment ISO Certification ScheduleIntegrated Safety Quality Security EnvironmentManagement SystemDSNA-HQISO end 2006DO-HQDTI-HQISOfrom 2003ISOfrom 2002ISOfrom 2002ISOISO end 20065 ACC11 SNACESNACSIAOps SysR&DACC/SO : ISO 23 february 2005ACC/SE : ISO 20 march 2005ACC/E : certification audit Dec. 2005ACC/N : ISO draft audit end 2005Suite réunion DSNA-DO du 20 janvier 2005
53The ANSP certification: Why ? To implement an integrated surveillance system (DCS + DAC) able to meet European regulations and ICAO requirements.Integrated = Safety–Quality–Security-(Environment)To check that the ANSP meets the single sky regulations.To improve safety and security levels through formal procedures and improved working methods such as formalized internal and external audits.
54Surveillance Principles Certification :the ANSP demonstrates it has implemented all measures to meet requirements, and that these measures will continue to be in force.the ANSP will be increasingly supported by safety management systems.Continuous Surveillance :the Surveillance Authority (DCS) checks that ANSP (DSNA) operations are at all times fully compliant with the regulations.main methods of surveillance: continuous surveillance, change management, incident analysis, follow up of safety indicators.
56Surveillance Principle DSNAdemonstrates it meetsrequirementsDCSagrees (or not)
57European Regulation Applicable to ANSPs « Single European Sky »Organised structure5-year Business planSafety management System (ESARR/3, ESARR/4)Quality management System (Applicable mean of conformity = ISO 9001)Security management systemOperating manualsHuman resources : ESARR/5Financial strengthRisk insurance coverageCustomers enquiries about quality of service provided.Contingency plansAnnual reportsCompliance with ICAO Annexes (2, 3, 4, 10, 11, 14, 15)
61DSNA Safety Quality Security Management Network 21 relays for SQS-ManagerSafety, Quality Security Mngt Anne FrischEnvironment Pierre-Yves HuerreFinancesHervé ToroHuman Resources JM BoivinStrategy Planification Raymond RossoSQMSQMDirection des OpérationsFrançoise DeygoutDirection de laTechnique et de l ’InnovationJean-Marc FaysseSafetyOccurrence HandlingAirspaceManagementSystèmesSpecificationsSDSOOperational SystemsDaniel AzemaSDERResearch & DevelopmentPhilippe MerloSQMAeronauticalInformation ManagementSQM12 SQM21 relays forSafety-Quality-SecurityManagementCentralSystems11 regional units :APP/ TWR+ 1 overseas ACC5 SQM5 ACC
62Safety Quality Security Management To elaborate DSNA policy in terms of Safety, Security and Quality, and to follow its implementation.To guarantee that the conditions of delivery of the ANSP certificate are still in force.To coordinate, to lead and to assess the DSNA Safety-Quality-Security Management System.To ensure proactive safety management.To perform internal audits.To report to DSNA in terms of safety performances (through indicators and incidents follow up).To study, develop and promote safety study methods.To follow the elaboration and to validate safety studies.To develop a Security Plan and to coordinate DSNA security measures, including information systems security.
63Safety Quality Security Management ANSP Certificat DSNABuildsSQS Mngt ReferenceDSNAAlerts & Makes proposals(by anticipation or in reaction)Advises & Assistsfor the SQS reference applicationControls / Monitors:Is the SQS reference well applied and efficient ?
64Safety Quality Security Management Unit 15 peopleInternal auditand CertificationDivisionPerformancesDivisionSystemsSecurityDivisionDSNA integrated Management System ImplementationDSNA ManualDSNA Certification CoordinationDSNA internal auditsSecurity Training ManagementSafety Follow upObjectives and recommandationsIndicatorsSecurityRegulation expertiseSafety studiesInternational WGSupport to DO and DTI
65Working Organisation and Methods Target date for ANSP certification: end 2006.Certificate delivered by DCS, National Surveillance Authority.This is a new process, from new regulations.It will needa common understanding of applicable rules.good cooperation between DCS and DSNA.For DCS, the representative of DSNA is MSQSOrganisationCertification Steering CommitteeCertification Working Group
66Certification Steering Committee To follow up the certification process.To present the organisation of surveillanceTo exchange information about the problemsTo follow the planning of auditsTo set up a common understanding of the applicable referentialTo define the process of DSNA certification as an AIS and CNS services providerTo define how to check compliance with ICAO requirementsTo ensure full coherence with the methods of certification elaborated at a european levelTo identify the risks that the objective is not met (DSNA certification at the end 2006)Delays in delivery of conformity documentationDelays in the implementation of a security management systemPossible non-conformity and discovered late, if its correction is a preliminary condition for certification.
67Certification Steering Committee Chaired by DCS DirectorMembers:DCS Managing StaffDAST Managing StaffSTAC DirectorDAC DirectorsDSNA DirectorMSQSDSNA DO DirectorDSNA DTI DirectorExperts
68Certification Working Group To ensure coordination between DCS and DSNA with regards to the certification processTo follow the planning of the certification process.To work on and validate ANSP documentation: DSNA manual.To examine the findings of the audits.To analyse difficulties and propose solutions.
69Certification Working Group Chaired by DCS Head of Certification BoardMembers:DCS Air Navigation Dpt StaffDCS Flying Crew Dpt StaffDCS Methods & Quality Dpt StaffDAST StaffSTAC StaffDAC representativeMSQSExperts
70Certification Audits Schedule Audits performed by DCS with STAC and DAC support.Audits coordinated with MSQS.11 audits scheduled, from November 2005 until September 2006:3 ACC : Reims, Bordeaux and Brest6 SNA : NE, SO, Paris (CDG), S, West Indies, SEDSNA and DO headquartersDTI2 or 3 additional audits of small aerodromesDocumentation of reference for the audits:ESARR2, ESARR3, ESARR4, ESARR5DSNA manual
71DSNA Manual To demonstrate compliance with the regulation To describe the modes of implementation of the requirementsDSNA ManualA light DSNA manualLight proceduresFew but the right papers
72DSNA Manual Table of Contents (Draft) 0. Manual management (review…)1. Organisation: context, regulatory requirements, cartography…2. General: SQS policy, responsibilities, SQSMS organisation…3. Adequate levels of SQS: resources, manual and records management, external providers, risk assessment and mitigation, capacity planification, control of deviations from objectives.4. Insurance and promotion of SQS: audits, surveillance, corrective and preventive actions, feedback, collection of improvement propositions, management system updating.The DSNA manual will be a short high level manual, with links to relevant documents and procedures
73Employment description DSNA Manual Relevant DocumentsDSNA ManualOrganisation chartsEmployment descriptionBusiness planLetters of agreementLists of documentsLists of recordsAnnual reportsContingency plans
75Continuous Surveillance Through Safety Occurencesby DCS and MSQSinput data : safety occurences, BEA recommandations, Eurocontrol,…Through Safety StudiesDCS (ESARR1)- major changes To get DCS agreement- minor changes To inform DCS- DSNA procedures « safety studies » To get DCS approbationMSQSLetter of agreement DCS-DSNAThrough auditsDCS external audits (to check compliance with regulation)MSQS internal audits
76Summary of the presentation Presentation of French ANSP and Bordeaux ACC.European Safety Regulatory Requirements (ESARR) and ISO 9001 requirements.Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification.Reorganisation of French DGAC:Regulator, Surveillance Authority and ANSP.ANSP Certification Process, initiated by DCS and DSNABenefits of the Certification Process for Bordeaux ACC.
77Main improvements provided by the SQMS implementation ESARR2 :Safety occurrences are reported or detected(1) are entered into a national data bank; are analysed and classified :In Local Safety Commissions (technical or operational) for the more significant occurrences, with the controllers concerned and together with the managementIn local Safety meetings every monthIn a national Safety Commission (CNSCA) for the more significant operational occurrencesCauses are identifiedCorrective and preventive actions are decidedThe list of actions to be taken is monitored and updated every month3 times a year, the head of people in charge of safety occurrence analysis presents the more significant events to all the controllers (the situation which has been recorded is « re-played »)Spacing < 5 NM and < 1000ft are automatically detected
78Main improvements provided by the SQMS implementation ESARR3 and ISO 9001:A Safety and Quality PolicyObjectives & performance indicators - Everyone can consult themNew quality and safety quantitative levelsAll the documentation has been updated :All the operational manuals (for controllers, for supervisors, for technical supervisor, for people in charge of alert service or information service,…)All the documentation on the control positionsAll the documentation in technical supervisionSome « actions to take cards » are easy to find for urgency proceduresTracing has been improvedInternal auditing has been implementedInternal and external communication has been improved
79Main improvements provided by the SQMS implementation ESARR4 :Using a Method for Interventions on Operational Systems for risk assessment and mitigation for each planned intervention on technical systems supporting ATC services(MISO : Méthode d’Intervention sur Système Opérationnel)To identify the worst risk define procedures to mitigate the riskTo give information to all the people involvedUsing a method to support the decision process when evaluating if a change deserves a full safety assessment process or not : EPISUsing a Project Management Method for significant changes to the ATM system :One person in charge of planningVery short meetings every week with everybody involved, to identify all risks, problems, delayed tasks, and to update the scheduleanticipation improvement
80EPIS global process Identification of the change EPIS for airspace designand proceduresEPIS for equipmentContribution to a known hazardcharacterization of the sizeContribution to a support servicecharacterization of the riskIdentification of severity of Worst Credible Case (WCC)Justification of risk acceptabilityRegular Safety Assessment ?NoYesNo need for further assessmentRegular Safety Assessment
81Simplified temporal scale for a project Example : case of new systemT- x monthsT- x weeksTMentor (Project Management Tool)EPISSafety Plan and Safety CaseMISOSafety AssuranceBeginning of the ProjetPut in operation after formal decisionEnd of the Project
82Main improvements provided by the SQMS implementation ESARR 5 :ControllersAll the different types of training have been defined (initial and continuous training)Everyone involved in safety has to follow the required trainingThe controllers have to pass an exam every three year to maintain their qualificationEveryone must have an updated medical certificate ; this certificate needs special requipements for the controllersTechnical staff:organisation of training has been done – will be improved in 2006.a procedure to qualify technical for maintenance is in the process of being finalized.
83Main improvements provided by the SQMS implementation ESARR 3 :A special national organisation for safety management has been set up, to overview the level safety, and to follow problems which requires a national solution.There is a national feedback organisation for occurrences which happen in one ACC and could happen in others ACC
85Intranet siteTo collect all the documentation about the Safety and Quality Management System, an Intranet site has been developed, including:The european and national requirementsSafety policy and objectivesDescription of responsibilitiesAll documents describing the system : processes, procedures, …Information on audits (planning and results)IndicatorsRecords :Safety Management Review meetings reports,…Intranet site : CRNA/SO Safety and Quality Manual