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Direction générale de lAviation civile Centre en route de la Navigation aérienne sud-ouest Direction des services de la Navigation aérienne December 12th.

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Presentation on theme: "Direction générale de lAviation civile Centre en route de la Navigation aérienne sud-ouest Direction des services de la Navigation aérienne December 12th."— Presentation transcript:

1 direction générale de lAviation civile Centre en route de la Navigation aérienne sud-ouest Direction des services de la Navigation aérienne December 12th 2005 Mrs Patricia TROISFONTAINE and MrJean-Michel BOIVIN Presented by Certification of the French Air Navigation Services Provider

2 Presentation of French ANSP and Bordeaux ACC. European Safety Regulatory Requirements (ESARR) and ISO 9001 Requirements. Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification. Reorganisation of French DGAC: Regulator, Surveillance Authority and ANSP. ANSP Certification Process, initiated by DCS and DSNAANSP Certification Process, initiated by DCS and DSNA Benefits of the Certification Process for Bordeaux ACC. Summary of the presentation

3 Presentation of French ANSP and Bordeaux ACC. European Safety Regulatory Requirements (ESARR) and ISO 9001 requirements. Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification. Reorganisation of French DGAC: Regulator, Surveillance Authority and ANSP. ANSP Certification Process, initiated by DCS and DSNAANSP Certification Process, initiated by DCS and DSNA Benefits of the Certification Process for Bordeaux ACC. Summary of the presentation

4 DSNA Main Missions To provide Air Navigations Services with the highest level of safety. To plan operational evolutions and appropriate means to cope with the increase of traffic, as well as relevant studies. To carry out all studies to assess needs in airspace. To acquire, install, operate and maintain equipment and CNS systems. To ensure collection, production and publication of meteorological information. To cooperate with military organisations concerned with air navigation and foreign ANSP. To lend support to the Regulation Authority in order to define norms, procedures and regulations related to Air Navigation. To participate in international studies with regard to Air Navigation.

5 D irection de la T echnique et de l I nnovation Jean-Marc Faysse Operational Systems Daniel Azéma Research & Development Philippe Merlo DSNA Safety-Quality Security Anne Frisch Finances Hervé Toro Planification & Strategy Raymond Rosso Human Resources Jean-Michel Boivin Environment Pierre-Yves Huerre D irection des O pérations Françoise Deygout Brest ACC Bordeaux ACC Reims ACC Marseille ACC Paris ACC Central Systems AIM Deputy APP / TWR Pascal Planchon SNA/N SNA/O SNA/SO SNA/S SNA/SSE SNA/RP SNA/SE SNA/CE SNA/NE SNA/AG SNA/OI Deputy en-route Jean-Claude Coulardot TECHNICAL (Toulouse except part of R&D - in Athis-Mons) OPERATIONS (Headquaters in Athis-Mons, south of Paris) HEADQUATERS ( Paris – Except HR in Athis-Mons) International adviser Maurice Georges Communication Cell Jean-Marie Piduch Scientic Adviser Dominique Colin de Verdière 11 regional units (« SNA ») APP/TWR + 1 ACC overseas 5 ACC 8000 people

6 Operations Directorate ACC Deputy SNA Deputy SQMS AdvisorGeneral Secretary Brest ACC Bordeaux ACC Marseilles ACC Reims ACC Paris ACC SNA-SE SNA-CE SNA-N SNA-O SNA-S SNA-SO SNA-SSE SNA-NE Safety & Performance Division Airspace Division Administrative Division SIA Aeronautical Information Centre CESNAC Systems Operation Centre Technical Division Paris SNA Operations Directorate Organisation Chart

7 Inter-ACCs Yearly Flows

8 France Traffic Evolution International : +4,86% Domestic : -5,54% Overflights : +4,76%

9 France Traffic Forecasts

10 UAC PARIS UAC REIMS UAC AIX France UIR UAC MADRID UAC BARCELONE UAC BORDEAUX UAC BREST

11 Bordeaux ACC Organisation Chart

12 Main Overflight Tracks Bordeaux UIR Canary Islands Balearic Islands

13 Bordeaux UIR Routes and Sectorisation ROA PPN NEV NTS ANG POI LCA MOU CFA LMG THR SAU AGN GAI TO U TBO BTZ PPG MEN FJR BDX CGC CDN MTL R L P T Z X N H 3 layers Ill

14 FIR sectors NL SL BN BS TA TG LFBE LFBL LFBD LFBO LFBH LFBG LFBX LFBM LFBZ LFBP LFBT LFBA LFCR

15 Bordeaux ACC Traffic Evolution From 1948 to 2004

16 Presentation of French ANSP and Bordeaux ACC. European Safety Regulatory Requirements (ESARR) and ISO 9001 requirements. Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification. Reorganisation of French DGAC: Regulator, Surveillance Authority and ANSP. ANSP Certification Process, initiated by DCS and DSNAANSP Certification Process, initiated by DCS and DSNA Benefits of the Certification Process for Bordeaux ACC. Summary of the presentation

17 The European Safety Regulatory Requirements ESARR1: Safety Oversight in ATM ( ) ESARR3: Use of Safety Management System by ATM service providers ( ) ESARR2: Reporting and Assessment of Safety occurrences in ATM (3 phases ) ESARR4: Risk assessment and mitigation in ATM ( ) ESARR5: ATM Services Personnel ( Controllers – Technicians) ESARR6: Softwares in ATM Systems ( ) ESARR7: GNSS (Satellite navigation)

18 ICAO National Regulator Service Provider SMS INTERNAL VERIFICATION (Safety Surveys/Audits/Reviews) SAFETYOVERSIGHT ICAOUNIVERSALSAFETYOVERSIGHTPROGRAMME HOW IUSOAP WORKS?

19 How an Accident Could Happen The Reason Model Latent Unsafe Conditions and Acts Result Window of Opportunity Accident Shields ACCIDENT Line Management Fails to Correct Management Team Unsafe Decision Unsafe or Untested Procedures Controller or Engineers Error A Safety Management System acts at each level A Safety Mangement System : Why ?

20 The European Safety Regulatory Requirements Requirements approved by the Safety Regulation Unit and by the Safety Regulation Commission Applicability : to all providers of ATM services in Eurocontrol member states – ECAC states who are not members are encouraged to use the requirements (the SMS has to cover also all supporting services under the managerial control of the organisation) Requirements effective within three years from the date of adoption by the Eurocontrol Commission Each state will have to ensure through appropriate safety regulation that ATM service providers meet these requirements To ensure appropriate organisational performance with minimum safety standards set up in the public interest For harmonisation across the ECAC area

21 Contributors to incidents

22 SYSTEM Safety Management Systems Maintenance PeopleEquipment Procedures Support ATCOs Engineers ATC Operating Surveillance Communication Navaids Information SMS = A total system approach

23 TO ACHIEVE SAFETY MEANS FOR ACHIEVING HIGH SAFETY STANDARDS TO ENSURE SAFETY MEANS FOR PROVIDING ASSURANCE THAT RISKS ARE BEING PROPERLY MANAGED AN APPROPRIATE ORGANISATION SYSTEMATIC ACTIONS TO PROMOTE SAFETY MEANS TO BUILD A SAFETY IMPROVEMENT CULTURE WITHIN THE ORGANISATION LESSON DISSEMINATION DISSEMINATING PAST LESSONS WITHIN THE ORGANISATION SAFETY IMPROVEMENT INVOLVING ALL STAFF AND IMPLEMENTING THE IMPROVEMENT OF SAFETY AS A CONTINUOUS PROCESS SMS DOCUMENTATION THE SMS IS A DOCUMENTED SYSTEM ARISING FROM A SAFETY POLICY COMPETENCY STAFF TRAINED, MOTIVATED AND COMPETENT SAFETY MANAGEMENT RESPONSIBILITY A SAFETY MANAGEMENT FUNCTION WITHIN THE ORGANISATION EXTERNAL SERVICES DEALING WITH EXTERNALLY PROVIDED SERVICES QUANTITATIVE SAFETY LEVELS DERIVING QUANTITATIVE LEVELS WHEREVER PRACTICABLE SYSTEMATIC ACTIONS CONCERNING THE STEADY STATE DOCUMENTING SYSTEMATIC ACTIONS AND CHANGES SAFETY SURVEYS SAFETY HAS TO BE VERIFIED INTERNALLY AND CONTINUOUSLY SAFETY OCCURRENCES ATM OPERATIONAL OR TECHNICAL OCCURRENCES ARE INVESTIGATED INTERNALLY SAFETY MONITORING CONTINUOUS MONITORING AND ANALYSIS OF SAFETY INDICATORS RISK ASSESSMENT AND MITIGATION THE SAFETY OF NEW SYSTEMS AND CHANGES IS TO BE DEMONSTRATED USING A RISK BASED APPROACH. RISK IS ASSESSED AND MITIGATED. RISK ASSESSMENT AND MITIGATION DOCUMENTATION THE RESULTS OF RISK ASSESSMENT AND MITIGATION PROCESSES ARE DOCUMENTED THROUGHOUT THE SYSTEM LIFECYCLE SAFETY POLICY LEVEL Schematic Representation of SMS Requirements in accordance to ESARR 3 SAFETY RECORDS RECORDS ARE PRODUCED AND MAINTAINED THROUGHOUT THE SMS OPERATION SAFETY MANAGEMENT TO IMPLEMENT A FORMAL AND EXPLICIT SAFETY MANAGEMENT APPROACH SAFETY RESPONSIBILITY EVERYBODY HAS AN INDIVIDUAL SAFETY RESPONSIBILITY FOR HIS/HER OWN ACTIONS SAFETY PRIORITY OVER COMMERCIAL, OPERATIONAL, ENVIRONMENTAL OR SOCIAL PRESSURES SAFETY OBJECTIVE TO MINIMISE THE ATM CONTRIBUTION TO THE RISK OF AN AIRCRAFT ACCIDENT REQUIREMENTS FOR SAFETY MANAGEMENT SYSTEMS May EUROCONTROL SRC

24 ESARR2 requirements To ensure that formal means exist to assess safety performance ATM personnel are encouraged to systematically report safety occurrences, to improve visibility on safety occurrences (a non punitive culture is necessary) Investigating and assessing the ATM system contribution to the cause of safety occurrences to take corrective measures and preventive measures The severity of each occurrence has to be determined Safety recommandations and corrective actions are developped, and their implementation is monitored Each state ensures that appropriate safety data are collated and reported to Eurocontrol In Bordeaux ACC, there are people in charge of collecting and investigating all safety occurrences ; corrective and preventive actions are then determined and implemented : In technical systems By feedback when causes are human factors (briefings to 12 controlers teams – 3 times a year) : events are presented to all controlers

25 ESARR4 requirements Use of risk assessment and mitigation including hazard identification in ATM when introducing/planning changes A quantitative and qualitative risk-based approach The requirement covers human, procedural and equipment elements Evidence from risk assessment and mitigation studies must be collated and documented; safety requirements related to the implementation of a change has to be traceable (The depth and scope analysis depends on the types of functions performed, the severity of the effects of the hazards, the complexity of the part of the system,…) For existing parts of the ATM System, an analysis can take into account historical data Hazards are classified with a Severity classification scheme

26 ESARR5 requirements Defines requirements for all ATM services personnel responsible for safety related tasks A designated authority shall ensure that organisations and personnel responsible for tasks related to the safety of air trafic are competent to carry out those tasks Personnel are subject to appropriate measures to ensure ongoing competence and that they meet medical requirements There are special requirements for on-the-job training instructors There must be a process by which controllers can be assessed Technical and engineering personnel must have and maintain sufficient knowledge about the services they are supporting and the potentiel effects of their work on the safety of those services

27 Single Sky Regulations – Common Requirements EC will publish at the end of 2005 a regulation laying down « Common Requirements for the provision of Air Navigation Services » This regulation covers all types of Air Navigation Services: Air Traffic Services, CNS Services, Aeronautical Information Services and Meteorological Services. The Common Requirements will become effective on the day of their publication. This means that end 06/early 07, Member states will need to organise certification of ANSPs. Certificates will be valid for the whole EU.

28 Technical and operational competence and suitability Systems and processes for safety and quality management Reporting systems Financial strength Ownership and organisational structure Human resources Security Single Sky regulation on service provision Liability and insurance cover Single Sky regulation on interoperability Single European Sky – Common Requirements NATIONAL REGULATIONS FOR : Security and sovereignty, Finance & accounting, Legal liabilities, Social rights, ….. OACI SARPs ISO 9000 ESSAR 3 & 4 ESSAR 2 ESSAR 5 OACI Annexes Information disclosure Specifications : Business plans Annual plans Annual reports NSA USERs other ANSPs PRC Quality of services

29 ISO 9001 requirements ISO 9001 requirements are to establish, document and maintain a Quality Management System and continuously improve its effectiveness -processes have to be defined and managed -It requires the focus to be on the customer with the aim of enhancing customer satisfaction -Main other items : -Control of documents, Control of records -Quality policy, Planning : quality objectives -Responsibility, authorities and communication -Management review -Provision of resources, Human resources -Infrastructure, environment -Planning of product realisation, review of the requirements related to the product -Design and development -Purchasing -Control of production, control of non-conforming product -Measurement, analysis and improvement P D A C Plan Do Check Act Deming wheel

30 Service Outputdata 5. Direction Responsibility 6. Resources Management 7. SERVICE PROVISION 8. Measures, Analysis Improvement Inputdata SATISFACTIONSATISFACTION REQUIREMENTSREQUIREMENTS QMS continuous improvement

31 ISO 9001 and ESARR3 ISO 9001 requires a Quality Management System ESARR3 requires a Safety Management System Eurocontrol has made a mapping of ESARR-ISO and of ISO-ESARR In France, the development of a QMS based on ISO 9001 approach has been used to implement in the ACCs the National Safety Management System : ACCs have Safety and Quality Management Systems ESARR3 : is similar to ISO 9001 but includes more detailed requirements for safety in ATM and a risk-based approach for main changes

32 ISO 9001 and ESARR3 Both require : One person in charge of the system Quality policy – Safety policy Incident reporting and analysis – feedback Corrective and preventive actions Documentation on significant changes Transverse approach Updating of documentation Records The main differences : ISO requires the focus to be on the customer focus (to increase customer satisfaction) ESARR requires risk assessment and mitigation processes

33 Presentation of French ANSP and Bordeaux ACC. European Safety Regulatory Requirements (ESARR) and ISO 9001 requirements. Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification. Reorganisation of French DGAC: Regulator, Surveillance Authority and ANSP. ANSP Certification Process, initiated by DCS and DSNAANSP Certification Process, initiated by DCS and DSNA Benefits of the Certification Process for Bordeaux ACC. Summary of the presentation

34 Bordeaux ACC ISO 9001 Certification April 2002 Jan. 2005Oct. 2004Sept Certification Audit ISO 9001 Pre audit ESARR audit by the DNA ISO 9001 Certification No exclusion : –neither in Bordeaux ACC activities –nor in ISO 9001 requirements

35 ISO 9001 used to implement ESARR : –Process development included ESARR requirements –ESARR implementation leads to « strong points » for ISO compliance What existed before Safety and Quality approach: –Safety events notification and analysis – experience feedback (1) –Operational procedures and manuals –Coordinations between technical staff and control staff to organize changes in ATM systems and procedures (1) existed in the french ACCs before ESARR2 Simultaneous implementation of a safety management system and a quality management system

36 What had to be done To describe our processes and to pilot them with indicators To give evidence of customer satisfaction – to collect their expectations by annual meeting with Airlines and other airspace users To define quantitative safety levels and safety objectives (coming from national safety objectives) To define methods to guarantee the updating of documentation To collect corrective and preventive actions data – to monitor their implementation To implement risk assessment and mitigation methods : –MISO –EPIS To implement internal auditing To implement management review meetings To assess external services from a safety point of view

37 Planification The development of the Quality and Safety Management System needs planning (Project Management Method) : –To identify all the tasks –To ensure that each person knows what he has to do –To monitor the advancement –To transmit information The Bordeaux ACC schedule for ISO certification in 2004

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40 Presentation of French ANSP and Bordeaux ACC. European Safety Regulatory Requirements (ESARR) and ISO 9001 requirements. Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification. Reorganisation of French DGAC: Regulator, Surveillance Authority and ANSP. ANSP Certification Process, initiated by DCS and DSNAANSP Certification Process, initiated by DCS and DSNA Benefits of the Certification Process for Bordeaux ACC. Summary of the presentation

41 direction générale de lAviation civile Centre en route de la Navigation aérienne sud-ouest Direction des services de la Navigation aérienne December 12th A New Organisation 2005 : French CAA (DGAC) has restructured and modernised its organisation in an effort to increase customer satisfaction and improve efficiency.

42 direction générale de lAviation civile Centre en route de la Navigation aérienne sud-ouest Direction des services de la Navigation aérienne December 12th A New Organisation New organisation copes with European regulations and with French state modernisation.

43 DGAC Missions The main mission is to ensure a high level of safety in Air Navigation Services Surveillance and Certification of aircraft manufacturers and maintenance workshops, airlines, flying crews, etc. Airports Certification To guarantee a high level of protection of environment (noise, air quality…) To exercise economic regulation over airlines and airports To provide support to aircraft manufacturers To guarantee a high level of security to passengers and freight operations

44 direction générale de lAviation civile Centre en route de la Navigation aérienne sud-ouest Direction des services de la Navigation aérienne December 12th 2005 NATIONAL SUPERVISORY AUTHORITY (DCS) STRATEGY & REGULATION (DAST and DRE) 2005 DGAC New Organisation PROVIDERS Three fields of activity Supervisory authority is independant of ANSP AIR NAVIGATION SERVICES PROVIDER (DSNA) AERONAUTICAL TRAINING PROVIDERS (ENAC and SEFA) Strategic and Technical Affairs Economic Regulation

45 d i r e c t i o n g é n é r a l e d e l A v t i o n c i v i l e DAST STRATEGY & REGULATION Government Representative DSNA Air Navigation Services Provider Regulation Participation to international meetings DCS NATIONAL SUPERVISORY AUTHORITY ANSP Certification and Supervision Certificates, audits Procedures, Safety analysis… Directorate General Of Civil Aviation 2005 New organisation

46 Air Navigation Services Providers DefenseAFIS OACI EC / EASA Eurocontrol Foreign Providers (CH, G, Jersey) DSNA ANSP Over Seas Polynésie Française Nouvelle Calédonie St Pierre et Miquelon DAST Direction des Affaires Stratégiques et Techniques Strategy + Regulation DCS Direction du Contrôle de la Sécurité Checks compliance with european regulation Regulator DGAC Meteo France

47 DAST Missions To d etermine strategic orientations Air Navigation Aircraft Safety Etc. To elaborate technical regulations To deal with Security & Defense Affairs To e nsure coordination between DGAC and European and International Institutions.

48 DCS Mission To make sure that laws and regulations are respected As regards: safety, security, environment aircraft design, industry and maintenance flight crew licensing air navigation operations airport operations

49 direction générale de lAviation civile Centre en route de la Navigation aérienne sud-ouest Direction des services de la Navigation aérienne December 12th A New Organisation To know more about it, see

50 Presentation of French ANSP and Bordeaux ACC. European Safety Regulatory Requirements (ESARR) and ISO 9001 requirements. Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification. Reorganisation of French DGAC: Regulator, Surveillance Authority and ANSP. ANSP Certification Process, initiated by DCS and DSNAANSP Certification Process, initiated by DCS and DSNA Benefits of the Certification Process for Bordeaux ACC. Summary of the presentation

51 Certification : a Twofold Process A process from the top down : DCS will deliver a certificate to DSNA. A process from the bottom up : each ATC unit will get an ISO certification.

52 DSNA-HQ DO-HQDTI-HQ SIACESNAC11 SNA5 ACC ISO from 2002 Suite réunion DSNA-DO du 20 janvier 2005 R&DOps Sys ISO end 2006 ISO ISO Certification Schedule Integrated Safety Quality Security Environment Management System ISO from 2002 ISO from 2003 ACC/SO : ISO 23 february 2005 ACC/SE : ISO 20 march 2005 ACC/E : certification audit Dec ACC/N : ISO draft audit end 2005

53 The ANSP certification: Why ? To implement an integrated surveillance system (DCS + DAC) able to meet European regulations and ICAO requirements. Integrated = Safety–Quality–Security-(Environment) To check that the ANSP meets the single sky regulations. To improve safety and security levels through formal procedures and improved working methods such as formalized internal and external audits.

54 Certification : o the ANSP demonstrates it has implemented all measures to meet requirements, and that these measures will continue to be in force. o the ANSP will be increasingly supported by safety management systems. Continuous Surveillance : o the Surveillance Authority (DCS) checks that ANSP (DSNA) operations are at all times fully compliant with the regulations. o main methods of surveillance: continuous surveillance, change management, incident analysis, follow up of safety indicators. Surveillance Principles

55 Authority ANSPRegulates ChecksApprovesGrants ChecksAnalysesCorrects Demonstrates Detects Assesses AssessesCorrects Agrees DAST EC DCS DACs DCS …. BEA External Feedback Internal Feedback Surveillance Principles

56 Surveillance Principle DSNA demonstrates it meets requirements DCS agrees (or not)

57 - Organised structure - 5-year Business plan - Safety management System (ESARR/3, ESARR/4) - Quality management System (Applicable mean of conformity = ISO 9001) - Security management system - Operating manuals - Human resources : ESARR/5 - Financial strength - Risk insurance coverage - Customers enquiries about quality of service provided. - Contingency plans - Annual reports - Compliance with ICAO Annexes (2, 3, 4, 10, 11, 14, 15) European Regulation Applicable to ANSPs « Single European Sky »

58 Surveillance Organisation DCS (NSA) HR Finances Strategy Planning DSNA 5 ACC11 SNA AIM Systems OPS Sys R & D OPSTEC External Surveillance Internal Surveillance Environment Safety Quality Security Mngt ANSP Certificat

59 Deputy Deputy in charge of Flight Crew DCS Aircraft Air Navigation AirportsSecurity Flight Crew Methods and Quality Civil Aviation Technical Department DirectionsOf Civil Aviation (7+ OS) GSAC DCS : Overall Surveillance ANSP certification Audits and inspections

60 DCS METHODS & QUALITY AIRWORTHINESS OPERATIONS FLYING CREW FLYING CREW Deputy Deputy in charge of Flight Crew Quality Program Legal studies Human resources Finances Air Transport General Aviation Hélicopters Motors Agreements Conception, Production, Maintenance Helico Ops International Simulators AircraftOperations ANSP Certification Medical Licences Exams Schools Security Airports AN Systems AIR NAVIGATION Staff Staff AIR NAVIGATION AIRPORTS & SECURITY Technical Systems Softwares DCS : Detailed Organisation Chart DCS : 300 people 45 people

61 D irection des O pérations Françoise Deygout 5 ACC 11 regional units : APP/ TWR + 1 overseas ACC Aeronautical Information Management Central Systems D irection de la T echnique et de l I nnovation Jean-Marc Faysse SDSO Operational Systems Daniel Azema SDER Research & Development Philippe Merlo DSNA Finances Hervé Toro Strategy Planification Raymond Rosso Human Resources JM Boivin Environment Pierre-Yves Huerre Safety, Quality Security Mngt Anne Frisch Safety Occurrence Handling Airspace Management Systèmes Specifications 5 SQM SQM 12 SQM SQM DSNA SQS-Manager Safety Quality Security Management Network SQM 21 relays for Safety-Quality-Security Management

62 Safety Quality Security Management To elaborate DSNA policy in terms of Safety, Security and Quality, and to follow its implementation. To guarantee that the conditions of delivery of the ANSP certificate are still in force. To coordinate, to lead and to assess the DSNA Safety-Quality-Security Management System. To ensure proactive safety management. To perform internal audits. To report to DSNA in terms of safety performances (through indicators and incidents follow up). To study, develop and promote safety study methods. To follow the elaboration and to validate safety studies. To develop a Security Plan and to coordinate DSNA security measures, including information systems security.

63 Builds SQS Mngt Reference Advises & Assists for the SQS reference application Controls / Monitors: Is the SQS reference well applied and efficient ? DSNA ANSP Certificat DSNA Alerts & Makes proposals (by anticipation or in reaction) Safety Quality Security Management

64 Systems Security Division Internal audit and Certification Division Performances Division Safety Quality Security Management Unit - DSNA integrated Management System Implementation - DSNA Manual - DSNA Certification Coordination - DSNA internal audits - Security Training Management - Safety Follow up - Objectives and recommandations - Indicators - Security - Regulation expertise - Safety studies - International WG - Support to DO and DTI 15 people

65 Working Organisation and Methods Target date for ANSP certification: end Certificate delivered by DCS, National Surveillance Authority. This is a new process, from new regulations. It will need –a common understanding of applicable rules. –good cooperation between DCS and DSNA. For DCS, the representative of DSNA is MSQS Organisation –Certification Steering Committee –Certification Working Group

66 Certification Steering Committee To follow up the certification process. To present the organisation of surveillance To exchange information about the problems To follow the planning of audits To set up a common understanding of the applicable referential To define the process of DSNA certification as an AIS and CNS services provider To define how to check compliance with ICAO requirements To ensure full coherence with the methods of certification elaborated at a european level To identify the risks that the objective is not met (DSNA certification at the end 2006) –Delays in delivery of conformity documentation –Delays in the implementation of a security management system –Possible non-conformity and discovered late, if its correction is a preliminary condition for certification.

67 Certification Steering Committee Chaired by DCS Director Members: –DCS Managing Staff –DAST Managing Staff –STAC Director –DAC Directors –DSNA Director –MSQS –DSNA DO Director –DSNA DTI Director –Experts

68 Certification Working Group To ensure coordination between DCS and DSNA with regards to the certification process To follow the planning of the certification process. To work on and validate ANSP documentation: DSNA manual. To examine the findings of the audits. To analyse difficulties and propose solutions.

69 Certification Working Group Chaired by DCS Head of Certification Board Members: –DCS Air Navigation Dpt Staff –DCS Flying Crew Dpt Staff –DCS Methods & Quality Dpt Staff –DAST Staff –STAC Staff –DAC representative –MSQS –Experts

70 Certification Audits Schedule Audits performed by DCS with STAC and DAC support. Audits coordinated with MSQS. 11 audits scheduled, from November 2005 until September 2006: –3 ACC : Reims, Bordeaux and Brest –6 SNA : NE, SO, Paris (CDG), S, West Indies, SE –DSNA and DO headquarters –DTI 2 or 3 additional audits of small aerodromes Documentation of reference for the audits: - ESARR2, ESARR3, ESARR4, ESARR5 - DSNA manual

71 DSNA Manual To demonstrate compliance with the regulation To describe the modes of implementation of the requirements

72 DSNA Manual Table of Contents (Draft) 0. Manual management (review…) 1. Organisation: context, regulatory requirements, cartography… 2. General: SQS policy, responsibilities, SQSMS organisation… 3. Adequate levels of SQS: resources, manual and records management, external providers, risk assessment and mitigation, capacity planification, control of deviations from objectives. 4. Insurance and promotion of SQS: audits, surveillance, corrective and preventive actions, feedback, collection of improvement propositions, management system updating. The DSNA manual will be a short high level manual, with links to relevant documents and procedures

73 DSNA Manual Organisation chartsEmployment descriptionBusiness planLetters of agreement Lists of documentsLists of recordsAnnual reportsContingency plans DSNA Manual Relevant Documents

74 DSNA Manual Documentation ManagementRecords ManagementExpertise ManagementSafety Assessment Studies Incident AnalysisInternal AuditsCorrective Actions Follow upSecurity Procedures DSNA Manual Relevant Procedures

75 Continuous Surveillance Through Safety Occurences by DCS and MSQS input data : safety occurences, BEA recommandations, Eurocontrol,… Through Safety Studies DCS (ESARR1) - major changes To get DCS agreement - minor changes To inform DCS - DSNA procedures « safety studies » To get DCS approbation MSQS Letter of agreement DCS-DSNA Through audits DCS external audits (to check compliance with regulation) MSQS internal audits

76 Presentation of French ANSP and Bordeaux ACC. European Safety Regulatory Requirements (ESARR) and ISO 9001 requirements. Implementation of a Safety and Quality Management System in Bordeaux ACC: an integrated ISO process leading to certification. Reorganisation of French DGAC: Regulator, Surveillance Authority and ANSP. ANSP Certification Process, initiated by DCS and DSNAANSP Certification Process, initiated by DCS and DSNA Benefits of the Certification Process for Bordeaux ACC. Summary of the presentation

77 ESARR2 : Safety occurrences are reported or detected(1) are entered into a national data bank; are analysed and classified : -In Local Safety Commissions (technical or operational) for the more significant occurrences, with the controllers concerned and together with the management -In local Safety meetings every month -In a national Safety Commission (CNSCA) for the more significant operational occurrences Causes are identified Corrective and preventive actions are decided The list of actions to be taken is monitored and updated every month 3 times a year, the head of people in charge of safety occurrence analysis presents the more significant events to all the controllers (the situation which has been recorded is « re-played ») (1)Spacing < 5 NM and < 1000ft are automatically detected Main improvements provided by the SQMS implementation

78 ESARR3 and ISO 9001: A Safety and Quality Policy Objectives & performance indicators - Everyone can consult them New quality and safety quantitative levels All the documentation has been updated : –All the operational manuals (for controllers, for supervisors, for technical supervisor, for people in charge of alert service or information service,…) –All the documentation on the control positions –All the documentation in technical supervision –Some « actions to take cards » are easy to find for urgency procedures Tracing has been improved Internal auditing has been implemented Internal and external communication has been improved Main improvements provided by the SQMS implementation

79 ESARR4 : Using a Method for Interventions on Operational Systems for risk assessment and mitigation for each planned intervention on technical systems supporting ATC services (MISO : Méthode dIntervention sur Système Opérationnel) -To identify the worst risk define procedures to mitigate the risk -To give information to all the people involved Using a method to support the decision process when evaluating if a change deserves a full safety assessment process or not : EPIS Using a Project Management Method for significant changes to the ATM system : –One person in charge of planning –Very short meetings every week with everybody involved, to identify all risks, problems, delayed tasks, and to update the schedule anticipation improvement Main improvements provided by the SQMS implementation

80 EPIS global process Identification of the change Identification of severity of Worst Credible Case (WCC) Justification of risk acceptability No need for further assessmentRegular Safety Assessment Regular Safety Assessment ? YesNo Contribution to a known hazardcharacterization of the size Contribution to a support servicecharacterization of the risk EPIS for equipment EPIS for airspace design and procedures

81 Simplified temporal scale for a project Example : case of new system EPIS Beginning of the Projet Put in operation after formal decision Safety Plan and Safety Case End of the Project Mentor (Project Management Tool) T- x monthsT- x weeksT Safety Assurance MISO

82 ESARR 5 : Controllers –All the different types of training have been defined (initial and continuous training) –Everyone involved in safety has to follow the required training –The controllers have to pass an exam every three year to maintain their qualification –Everyone must have an updated medical certificate ; this certificate needs special requipements for the controllers Technical staff: –organisation of training has been done – will be improved in –a procedure to qualify technical for maintenance is in the process of being finalized. Main improvements provided by the SQMS implementation

83 ESARR 3 : A special national organisation for safety management has been set up, to overview the level safety, and to follow problems which requires a national solution. There is a national feedback organisation for occurrences which happen in one ACC and could happen in others ACC Main improvements provided by the SQMS implementation

84 DO Direction DO Safety Coordination Technical Safety National Group Operations Commission D1D2D3 Operations Safety meeting ACC Safety Management Review meeting Safety coordination Technical Safety meeting LSC OpsLSC T Technical Safety meeting Operations Safety meeting Airport Safety Management Review meeting Safety Coordination LSC OpsLSC T National Safety Management Review meeting « en-route » + Safety Coordination National Safety Management Review meeting « Approach » + Safety Coordination National organisation for Safety Management

85 Intranet site To collect all the documentation about the Safety and Quality Management System, an Intranet site has been developed, including: –The european and national requirements –Safety policy and objectives –Description of responsibilities –All documents describing the system : processes, procedures, … –Information on audits (planning and results) –Indicators –Records : Safety Management Review meetings reports,… Intranet site : CRNA/SO Safety and Quality Manual

86 Thank you for your attention


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