2 This year over 30,000,000 parcels will be delivered using MetaPack’s software
3 Questions…Parcel and pallet delivery is critical to your business.Are you in full control?Do you get the best service?Are you getting the best price?Are you and your customers fully informed?Do you have the required contingencies?
4 Our CustomersLeading retailers have increased their control over their parcel and pallet deliveries by using MetaPack’s independent Delivery Manager system. MetaPack DM improves service and reduces cost. Now this powerful but simple system is more widely available.
7 Why a new delivery system? The parcel and pallet delivery environment is a tough one. Your customers want high service quality, flexible delivery, better information and competitive pricing.The range of services offered by carriers change, while pricing tariffs become more complex. Carrier ownership changes. Some carriers stop trading. Carriers change their systems.Are you in control?MetaPack offers one simple interface to independently manage any range of parcel and pallet carries, more convenient and cost effective than using the carriers’ own despatch systems. You are fully informed and in complete control. You will reduce cost and increase service quality so that your customers’ requirements are met and delivery becomes a competitive advantage.
8 MetaPack DM puts you in control Use your system to manage carriers and put yourself in control:Use one simple system to manage all of your carriersMake your data entry and despatch area more efficientChoose carriers according to lowest cost or best service or your customers’ preference, or any mixture of these criteriaBring carrier pricing into your own system for analysis and decision makingCapture all the discounts and rebates availableAvoid all the surcharges that carriers can addSet automatic carrier selection criteria for each delivery, for each type of parcel, for each service and then let the system manage this correctly, right first time, every timeGuarantee carrier contingency so you are never let downManage carriers to meet your needs: not the other way around
9 MetaPack DM keeps you informed Use your system to be fully informed about delivery and carrier service:Respond to customer enquiries in the quickest way possible with the most information availableBe aware of delivery problems that are about to happen or that have just taken place: pro-actively manage your customer relationshipsAnalyse all of your carrier’s performance with comparable data on the same screensUnderstand carrier weak spots by product type, geography and depotsMeasure failure against SLA agreementsConfirm your invoices with your own data
10 MetaPack DM serves your customers Use your system to increase customer serviceImprove first time delivery success by choosing the correct carrier for each jobImprove delivery contingency with back up carriersUse carriers for regions and depots where their service levels are highestReduce return to sender and number of carded deliveriesAllow customers to track their own deliveries onlineImprove customer care processes ( speed and accuracy )Add new carriers easily and quickly
11 And what do the carriers get out of MetaPack DM? Most parcel carriers don’t want to take all of a shippers traffic. By giving carriers the business that they want we can reduce your costs and increase your service.For Carriers MetaPack provides preferred:weight and dimensions: some carriers want small products, some medium, some large etcpost codes and regions: some want urban, others have advantage in rural areas etcservices: some want same day, some next day, some two day etcprocedures: some want left safe, others only provide proof of deliveryquality: no hand written labels or non conforming labelsAnd reduced cost to serve: no despatch systems and hardware supportSo it is a win/win!
12 Summary Use one simple system Take control Improve service Save money Be informedMaintain contingency
13 MetaPack’s DM…..all carrier systems, in one MetaPack DM is a pay-as-you-go web based platform integrated to all major UK carriers.Access, allocate, control and track any carrier service through one web screen
14 Execution at the point of despatch Execution enables the multi carrier approach by intelligently streaming shipments to a range of carriers and by efficiently managing the despatch process.BenefitsLower carrier outbound costsLower data entry, warehouse and despatch costsGreater business continuity/lower business riskHigher levels of customer satisfaction
15 Standard carrier label print and manifesting Execution Service facilitates use of a common label printer, A4 printer and stationery set to meet the requirements of all carriers.Label printingManifest printing
16 Save without reducing carrier rates DM can usually cut carrier costs by 10 to 20%, without reducing carrier rates, by: selecting the best carrier for each consignment; automatically navigating complex tariffs by destination, weight and dimensions; avoiding costly surcharges; eliminating over-servicing and managing best insurance costs.Cut carrier spend without reducing carrier rates!…and reduce process costs:Streamline pick, pack & despatch processReduce manual keying inReduce cost of customer care (cost per call)Reduce damages and returnsMake better use of pallet deliveriesCarrier cost savingsvs. current carrier cost-10 %-20 %
17 Reporting services total visibility in a single view Reporting services generates parcel status and performance reporting for multiple carriers.BenefitsLower call centre costs – fewer and shorter calls relating to deliveriesGreater customer satisfaction and retentionSLA monitoring of carrier performanceGreater (carrier) management productivity and focusRefinement of carrier selection by depot, postcode etc.
18 MetaPack DM resultsParcel and pallet delivery is critical to your businessFull control Best service Best price You and your customers fully informed The required contingencies ………..through one simple system