5 WATER SERVICES : SUPPLY CHAIN LocalAuthorityEndUsersAbstractionMinistriesPurificationBulkDistributionCommercialEnterprisesSmallcustomers
6 WATER SUPPLY IN NAMIBIA EvaporationAnnual gross evaporation ranges from mm in the north east to mm in the central southern area.Evaporation is highest in areas with ..the lowest rainfall.Evaporation is highest for the months October and December.Dams in Namibia can lose between ..20% and 65% of their water through ..evaporation within one season.
7 WATER SUPPLY IN NAMIBIA Hydrological Cycle in Namibia
8 ESTABLISHMENT OF NAMWATER Act of Parliament, Act 12 of 1997.Registered as company on 9 Dec 1997.Supply water in bulk to bulk customers.Government is the SOLE shareholder, represented by a Board of Directors.
9 NAMWATER BOARD OF DIRECTORS Mr. A. Nehemia (Chairperson)10 permanent & 6 alternate Board Members
10 MANAGEMENT STRUCTUTRE Dr VainoShivuteCEOGeneral Manager: Engineering &Scientific ServicesTjipangandjaraDr KuiriGeneral Manager Corporate ServicesOckhuizenMr. WelbertMr. Luther Rukira General Manager Water SupplyMr. Cornwell Chadya General Manager Finance
11 OUR MISSIONWe shall provide quality water and related services to the satisfaction of all stakeholders, taking cognizance of the environment, scarcity of and dependency of all on water.
12 We shall be a company of excellence in the water industry. OUR VISIONWe shall be a company of excellence in the water industry.
13 In pursuing our vision we will always value the following principles: OUR VALUESIn pursuing our vision we will always value the following principles:Growth,Integrity,Accountability,Human Dignity,Service & Quality,Value Adding Orientation.
14 OBJECTIVES OF THE CORPORATION I PRIMARY BUSINESS:Supply bulk water to customers in:Sufficient quantities,Quality suitable for customers’ purpose,Cost-effective,Environmentally sound & sustainable means.
15 OBJECTIVES OF THE CORPORATION II SECONDARY BUSINESS:Render water-related services,Supply facilities,Grant rights to customers upon their request.
16 WATER SUPPLY IN NAMIBIA Major Bulk Water SchemesCentral North Bulk Water SchemeCentral Area of Namibia Bulk Water SchemeCentral Namib Area Bulk Water Scheme
17 WATER SUPPLY IN NAMIBIA Central North Bulk Water Scheme OshanaOhangwenaOshikotoCentral North Water Supply AreaOmusati
18 WATER SUPPLY IN NAMIBIA Central North Bulk Water Scheme (cont’d) AngolaNamibiaN
19 WATER SUPPLY IN NAMIBIA Central Area Bulk Water Scheme Second largest water scheme in NamibiaSupplies about 25% of Namibia’s populationSources:3 Dams – 20 Mm3/aGroundwater – Mm3/a1 Reclamation plant – 5.25 Mm3/a
20 WATER SUPPLY IN NAMIBIA Central Namib Area Bulk Water Scheme Third largest water scheme in NamibiaSupplies about 6% of Namibia’s.populationSources:Groundwater – 12 million m3/aDesalination plant – million m3/a (by 2014)Desalination Plant
21 COST FACTOR-COST RECOVERY I Government provided a subsidy to NamWater during it’s the first three years of operations.The Act requires that water be supplied on a cost recovery basis.Service of supplying water is a very COSTLY EXERCISE.
22 COST FACTOR-INFRASTRUCTURE II Infrastructure such as dams, water pipes, reservoirs, purification plants are expensive to build, and to maintain.Money spent on water schemes & related projects should be recovered fully.Return on those investments should allow the company to invest further in water infrastructure.
23 COST FACTOR-CHEMICALS & TARIFFS Millions of dollars is spent on the treatment & purification of water.Cost of water is built into tariffs that should be adjusted each year so that costs are recovered fully.The tariff includes depreciation, operating costs plus a return on investments.
24 AFFORDABILITY OF WATER Recognize that there are people who are not in position to pay for water.Cabinet decided to task relevant ministries to look at subsidy scheme for pool in urban and rural areas.Social responsibility to look after poor is mainly the responsibility of government.
25 CHALLENGES Financial sustainability. Ageing infrastructure. Limited product portfolio.Declining/ stagnant water demand.Managing debtors.Alternative source of bulk water.
26 RELATIONSHIP WITH CUSTOMERS Want to maintain good relationship.Want to give excellent service.Despite floods no water interruption.Excellent quality of water.Expect payment in full & on time.Consult with NW if there are problems.Realise that Government has purpose when it does not grant tariffs to NW.
27 RELATIONSHIP WITH CUSTOMERS contd… The purpose is for end users to benefit from low tariffs.NW not granted tariffs for 3 years.But, some Town Councils increased tariffs.These are much higher than NW tariffs.Blame is put on NamWater.This is not good for the maintenance of relationship.
28 CONCLUSION-INamWater is the major supplier of water in the country. It is our intention to improve our service delivery.The service of delivering water is very costly. Maintenance, new infrastructure, purifying, pumping etc)Water is essential for development. It is our intention to supply water in the most effective and cost efficient way to our customers.
29 CONCLUSION-IIOur aim is to ensure a reliable and sustainable water supply in Namibia. Join us on this exciting yet challenging path.Want co-operation with our customers to realise our mission.