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Lumi - Mobile Market Research Real-time in the moment research.

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Presentation on theme: "Lumi - Mobile Market Research Real-time in the moment research."— Presentation transcript:

1 Lumi - Mobile Market Research Real-time in the moment research

2 Mobile is Inevitable Consumer behaviour and expectations are already mobile – is your research? The technology is available today; reaching the respondent is getting easier; earning and then keeping their attention is the challenge.

3 Measurement on Mobile Consumer Consumption Brand Engagement Advertising Placement Decision Insights Advertising Impact Brand Impact Spend Market Size Customer Satisfaction ROI Product Placement Sponsorship Impact

4 Benefits Of Measurement on Mobile Recording Behaviors And Why They Happen Truer Real-time Insight Capture Ease of Communication Media Rich Validated No Recall Relevant To Respondents Fast Authentic Engaging Sticky Offline

5 Lumi Show – A complete mobile event and conference app that adds instant interaction to your sessions. Lumi Join – A convenient, real-time messaging and polling app that connects and empowers people anytime – anywhere. Lumi Say – A versatile app that helps you share content and capture insight in the moment - via surveys, rich media, location triggers, gamification and more. Lumi Mobile Solutions & BYOD

6 Lumi Say promotes real-time insight capture, where ever and whenever its convenient Native app technology works offline Works across Android and iOS platforms Patent-protected White label options if branding matters Geo-triggering/fencing – surveys can be triggered at the entrance/exit of a pre–defined area HTML5 mobile web solution Variety of question types and displays available (single choice, multi-choice, open ends, ranking, slider scale, etc.) Image, audio, and video capture Video playback Advance routing and logic capabilities Barcode scanning Behavior and time based notifications

7 Lumi Join connects you to your respondents in real-time, promoting meaningful dialogue and conversation in a secure and accessible environment Focus your focus group Enable your moderators Easy branding per event Let them know when they answer correctly to enhance engagement Share relevant content Capture behaviors, context, and emotion through real-time discussion, polling and image capture Works across Android and iOS platforms Patent-protected

8 The way we use devices has changed. 75% of the population own more than one mobile device Five Reasons Why Mobile Matters 1.Its In the Moment 2.Its Accessible 3.Its Convenient 4.It Enhances the Journey 5.It Delivers Instant Insights Its In the Moment Dont rely on recall and old methodologies–record insights and behavior when they occur by using Lumi Say on a medium that is intrinsic to the user, their mobile device.

9 The way we use devices has changed. 75% of the population own more than one mobile device Its Accessible With over six billion phone subscriptions active today, there are now almost as many mobile devices in the world as there are people. Mobile increasingly gives you access to those traditionally hard-to-reach demographics. Five Reasons Why Mobile Matters 1.Its In the Moment 2.Its Accessible 3.Its Convenient 4.It Enhances the Journey 5.It Delivers Instant Insights

10 The way we use devices has changed. 75% of the population own more than one mobile device Its Convenient With Lumi Say, participants can engage whenever, wherever. Panelists can share data during the in-between, on the subway, in a store aisle–when its convenient for them. Thus data collection is rich, realistic, frequent and subsequently more AUTHENTIC. Five Reasons Why Mobile Matters 1.Its In the Moment 2.Its Accessible 3.Its Convenient 4.It Enhances the Journey 5.It Delivers Instant Insights

11 The way we use devices has changed. 75% of the population own more than one mobile device It Enhances the Journey Native features of Lumi Say provide context and significance to your data capture. It allows for multimedia responses including photos, videos, voxpops and sound– providing meaningful insight into the real-life experiences of the consumer. Five Reasons Why Mobile Matters 1.Its In the Moment 2.Its Accessible 3.Its Convenient 4.It Enhances the Journey 5.It Delivers Instant Insights

12 It Delivers Instant Insights Moving to mobile in general, and Lumi Say in particular, is about collecting hard-to-find insights, in a faster, unobtrusive and more sticky way. Five Reasons Why Mobile Matters 1.Its In the Moment 2.Its Accessible 3.Its Convenient 4.It Enhances the Journey 5.It Delivers Instant Insights

13 Making it Happen

14 Self service On-boarding Full service Levels of Service

15 Dashboard A user-friendly dashboard with a unique script-once approach for both native app and HTML5 solutions.

16 Reporting & Outputs Real-time reporting, curation and data visualization

17 Making it Successful

18 The way we use devices has changed. 75% of the population own more than one mobile device Make it Convenient The agility of mobile is all about convenience. Allow your panelists to dipstick and make use of idle time in a highly efficient, unobtrusive and accurate way–whether online or off. Keys to Implementing Mobile 1.Make it Convenient 2.Access Mobile Samples 3.Offer Meaningful Incentives 4.Utilize Diarification

19 The way we use devices has changed. 75% of the population own more than one mobile device Keys to Implementing Mobile 1.Make it Convenient 2.Access Mobile Samples 3.Offer Meaningful Incentives 4.Utilize Diarification Access Mobile Samples As a technology company, we partner with all of the major panel businesses and can source panel for you, or integrate with the panel providers you already use and recommend.

20 The way we use devices has changed. 75% of the population own more than one mobile device Keys to Implementing Mobile 1.Make it Convenient 2.Access Mobile Samples 3.Offer Meaningful Incentives 4.Utilize Diarification Offer Meaningful Incentives Mobile provides the unique opportunity to engage respondents in a relevant way. Make surveys matter with location-based incentives such as in-store discount codes, the option to donate to charity, or gamify the experience with scoring and media capture.

21 The way we use devices has changed. 75% of the population own more than one mobile device Keys to Implementing Mobile 1.Make it Convenient 2.Access Mobile Samples 3.Offer Meaningful Incentives 4.Utilize Diarification Utilize Diarification (di-a-ri-fi-cation) Allow panelists to consume content and create data in a way that lends itself to mobile with manageable, bite-sized chunks. This diary-based dipsticking approach will improve speed, accuracy and the user experience. Routing and flow logic personalize and augment the users journey.

22 The practice of applying diary mechanics, activities and techniques to modernise traditional research methodologies to aid decision-making and recommendations Diarification | Recording insights as they happen Simplification and application of usability principles to make data entry easy Using gamification principles – sectioning, rewards, leader boards & badges – to make the experience more fun and engaging Dipsticking ensures Data collection is context specific, in-the-moment and continuous Segmented and task based Optimised for personal preference

23 Keys to Success in Practice

24 Jane is a global account director for a large, top 5 research agency. The companys largest client has come up for review and Jane is challenged to convince the client that they should continue with their Tracking Study. BACKGROUND PROBLEM The client has said that although Janes company has run this tracker for over 10 years their customers today are all using mobile phones for virtually everything but Janes company is asking questions using online and face to face methods. SOLUTION Janes company proposed splitting their tracker into 2 parts – the first part is conducted at recruitment and measures opinion, attitude and some context via online. The second part via mobile app collecting purchase and usage across a 1 week period. Jane retains the business, client is convinced she has the best agency partner, agency grows the client, gains more clients off the back of award-winning new approach. Client gets much closer to her customer, captures much richer insight and makes better marketing and business decisions. RESULT Tracker Diarification | Jane, the large research agency

25 Davyd is the Account Director for a healthcare insight agency. They have been challenged to find new ways of providing insight and inspiration for their contact lens client – one of the leading producers of contact lenses in the World. BACKGROUND Healthcare Little Big Data | Davyd, the medium client Historically the research Davyds company has done has been considered innovative so the bar is high. They need to find something else which raises standards and provides internal inspiration. Davyds company thinks that something that monitors contact lens use on an ongoing basis would be good, but theyre not sure how best to do it. PROBLEM Davyd has chosen to work with Lumi and utilise 3 uniquely mobile features – GPS, Push Notification and Camera. The simple methodology asks people about the comfort levels at random points during the day (using push notification), routes them through some simple questions and takes a GPS stamp. SOLUTION Davyd is the new superstar. The contact lens client is blown away by the solution and has already rolled it out across many of the major markets. It has created a new problem for Davyd – how does he top that? RESULT

26 Neil is an SVP at one of the premier syndicated services businesses in the world. They work with all the major companies providing syndicated data collection and analysis. They have been dominant in their market for the latest 100 years. BACKGROUND Global Savings| Neil, the syndicated services company Always under competition from others and ongoing cost pressure, Neils company is open to solutions which allow them to either improve what they do or save money – so that they can continue to deliver strong shareholder returns. PROBLEM Neil has employed Lumi to move from their purpose-built hardware data collection tools to using consumers own mobile devices. SOLUTION It has taken a little while to get this rolled out and all the pilots and split-testing complete but this is now a serious company strategy. This has contributed to a 20% global cost-savings initiative whilst securing the future relevance of their data collection. The best result? The shareholder dividend! RESULT

27 Mohit works for the largest research spender in the World. They work across all categories, with all major research agencies and are constantly sourcing the next shooting stars that can support their market leadership position. BACKGROUND Insight Transformation | Mohit, the large client Mohit is convinced his agencies dont offer him the best thinking – they offer him what they consider is the best thinking through their eyes and for their approach, but this isnt always what Mohit has in mind.. Mohit has to source best practice and then ensure that his agencies use that in his proposals. Mohit has to search solutions for him and his company. Mohit is concerned that whilst all his customers are on mobile, none of his research is. PROBLEM Mohit has chosen Lumi because they have a platform that can work across all forms of quantitative and qualitative research, and integrate with multiple panels and 3 rd party technologies. Mohit knows that if its possible on mobile then Lumi can help. He is satisfied that they can offer a full service solution and do basically everything required, or they can onboard his agencies so that this becomes self-service. He has used Lumi with quant research – market measurement and tracking, for market research communities and they have just started using Lumi for cross-company brainstorming and conferences. SOLUTION Mohit continues to be a go-to guy within his company and is also gaining a reputation as a power user for new technology approaches within the market research world. He has been invited as a keynote for ESOMAR Congress next year. RESULT

28 Pierre is the MD of a top-10 global panel business. They have panels in all of the major markets and are pushing their development in Asia and Latam. They are aware some of their panellists do surveys on their mobile phones and they are relying on their survey providers to make it work for them. BACKGROUND The survey provider is content to push mobile web as an option because nobody has convinced him that anything else is worth doing and it minimises any change to his normal way of working. The survey provider knows that one day there will be changes to the online model but, for now, all continues to be well. PROBLEM Pierres company have discovered they can script once and deploy across all modes. More importantly, the new model they are going with – Lumi – works best for mobile apps and then is compatible simultaneously across all other forms. This is great for Pierre because it means no disruption to his current business and provides him choice for all platforms or online only (his current option). Pierre can finally bid for new business knowing his technology platform is future-proofed. SOLUTION Pierre begins winning more business and then suddenly it takes off beyond his expectations. He has a scalable platform, very engaged panellists and more clients than ever before. A win-win-win. RESULT Panel Mobilisation | Pierre, the panel company

29 The Happy Panelist| Alana, the panelist BACKGROUND Alana is on a few panels. She got interested in doing research so she could make a difference. Since she started shes earned a few prizes, been nominated for idea of the month once and she does focus groups whenever she can. Its great to give some of her ideas and opinions to companies whilst being rewarded at the same time. PROBLEM Although she uses her mobile phone for everything else, Alana hates doing surveys on this device. She gets sent surveys but they just dont work. She usually drops out of those ones and shes realised that by the time she gets round to doing them on her PC shes sometimes missed her chance. SOLUTION Alana doesnt know whats happened but since she downloaded those survey apps she has received more sensible, relevant and interesting studies than ever before. Sometimes she even gets sent coupons for her favorite companies. Alana loves doing research, feels even better about the companies shes doing the work for and has encouraged 3 of her friends to sign up too! RESULT

30 Andrew is a divisional head of quantitative research for a medium-sized research agency. They are famous for their Market Measurement approach which is well-known for providing specific, actionable recommendations. They have the opportunity to pitch for a U&A brief for a global client. BACKGROUND U&A Diarification| Andrew, the medium research agency The client has never used a medium-sized agency for a global U&A before. Andrews company has worked hard to get the opportunity but the client has a track record of hiring big agencies – nobody got fired for hiring IBM. PROBLEM Andrews company has held its line on producing a pioneering, innovative approach. They recommend to the client to build on tradition and modernise the approach to market measurement. It does this by breaking the measurement into 2 parts – the first part is conducted at recruitment and measures opinion, attitude and some context via online. The second part via mobile app collecting purchase and usage across a 1 week period. SOLUTION Andrew wins the business and off the back of that builds some case studies which wins even more. Andrew gets offered jobs with other companies but stays with his pioneering employer and is delighted when they win Best Agency award at the local awards – voted for by Clients! RESULT

31 Cara is the Product Director at a panel agency. She is tasked with sourcing and productising new initiatives that help secure her businesss leadership position. She has been wanting to do something with mobile for some time. BACKGROUND Instant Shopping Rewards| Cara, the panel company The vast amount of work her agency does is regular supply of panel and full-service survey project management. Her agency is now known for pioneering research methodologies – they are known more for low-cost, no-nonsense delivery. Mobile seems like it will be expensive and it ideally needs to leverage their panel assets and positioning. PROBLEM Cara has decided to combine a shopper diary approach to data collection with instant incentives – provided by retailers. This works by geo-triggering a survey based on location proximity to target stores and then rewarding panelists / participants with an instant discount voucher when they have completed their survey / diary. This allows Cara to keep her costs low (the incentive is paid by the store) and to leverage their panel assets. SOLUTION Caras company is extending the use of their panelists, growing a new product stream and providing greater reward to panelists while keeping her costs low. RESULT

32 Clive is the head of research at the local financial services company. They dont have the budgets of the large, global players but nonetheless have managed to keep themselves relevant and performing well because of their local roots and clear market positioning. BACKGROUND Richer Insights| Clint, the medium client Clive wants to repeat his bi-annual U&A study, but his budget is even less than the last time and he is under pressure to deliver a presentation that (according to the new CEO) confirms our strategic direction is right. Clive is not personally sure that the direction is completely right so he is anxious that with low budgets the company might be sleepwalking to disaster. PROBLEM Clive spoke with Lumi. He is happy that Lumi will be able to source cost-competitive panels of customers and non-customers and for the same price point and let people decide whether they want to complete the research using mobile, tablet or PC. SOLUTION Clive is personally thanked by the CEO for stopping a potential train crash and helping clarify the strategy before they spent too much money moving away from the heart of the banks positioning. Clives work is mentioned in the Annual report, he got an Employee of the Year award and he is now a little bit of a celebrity within the business. RESULT

33 Bill is the Account Director for a large research agency. They have been challenged to get beneath the skin of promotional spend effectiveness. The client wants to know whether it is worth putting the money into its on bar promotions – something thats really difficult to measure. BACKGROUND Beer Insights | Bill, the excitable researcher The hunch is that nobody really can explain why they choose the beers they do. The research undertaken shows that promotions (price, giveaways, brand) are really effective at the bar but this has never been borne out through sales figures. How can Bill and his team solve this? PROBLEM Bill conducts a research study where people are asked to record what prompted them to choose any drink they had over a 2 week period – in pubs, restaurants, bars and other environments. This allows them to isolate the data which considers promotional effectiveness. As it turns out, brand and advertising are significantly more impactful than price promotions, special offers, giveaways – than people would claim in the sober light of day. SOLUTION Bills client is delighted that he can rationalise his promotion spend, focusing on the promotional criteria most likely to have an impact – and reducing his overall spend. Bills company start winning awards – internally and externally - and new business off the back of it. The results back up intuition and measure and explain behaviors in a way which was impossible without mobile In the moment. RESULT

34 Henry is a head of research for a large convenience retailer. They make a huge amount of money on convenience shopping in developed markets and are looking to expand their footprint. Their target for this year is Africa. BACKGROUND Mapping the Unknown | Henry, the expanding retailer The retail landscape in Africa isnt well understood by Henrys company and it seems there is no reliable, consistent retail audit data available. Henrys company needs to make decisions on where their locations ought to be, what the opportunity is and how best to make it work. PROBLEM Henry has armed local field agents, employed by a subcontractor and supervised by Henrys company, to physically explore a number of territories and record their findings using Lumi. It automatically takes accurate GPS reads and then overlaid with photo, video and pre-designed forms to be completed, Henrys company builds a very quick, real-time market mapping of the retail landscape, planned to their specific objectives. SOLUTION This is actually better than buying retail audit data because it is specced out according to Henrys needs, not to a broad syndicated service. Henry's company able to make sound, strategic data-in formed decisions about whats best for the business and the route to market. RESULT

35 Violets company are sponsoring a massive, global event which attracts millions of visitors for a single day in one of the Worlds largest cities. Violets company are spending several million dollars on this event and they would like to understand whether it achieves what they want. BACKGROUND Measuring Event Impact | Violet, the sponsorship client Where do we start? Awareness? Measuring impact on brand without revealing who the brand is? Bringing findings to life from a muilti-sensorial event? Coping with mobile network overload with millions of people within a few metres of one another? Encouraging research participation when a once-in-a-lifetime event is happening before their eyes? All within a tight time and budget! PROBLEM Violet is using Lumi both as a self-complete diary and an interviewer-administered survey. The interview lasts an absolute maximum of 2 minutes and the self-complete diary lasts between 2 seconds and as long as the participants wants it to. Rewards, prizes, leaderboards, feedback, ideas and suggestions are all embedded within the standard diary format so participants can get involved however they like – video, audio, text, pictures – with incentives integrated throughout the event. SOLUTION Overall, Violet is delighted. The research does exactly what they hoped – provide a measure of success and a rallying call for internal alignment. This also provides Violet with a template for a new unique methodology, combining the best of research objectivity with the beauty and opportunity available from In The Moment research. RESULT

36 Its not a question of if you add mobile to your research mix, but when - Reineke Reitsma, Forrester Research

37 Beyond the Panel Real-time reporting, curation and data visualization

38 WhatWhereWho A market leader in real-time audience engagement and consumer insight technology on mobile An innovative technology company providing SaaS platforms to market research and media companies. Lumi has won a number of awards for our technology and contribution to research. We deliver Mobile Apps to enable media companies, market researchers and brands to engage consumers across all mobile device types Our patent protected platform links businesses with their clients through engaging surveys, polls, live event services, social networking and more. Based in London with offices in Hong Kong, New York, San Francisco, South Africa and Finland, Australia, Belgium, France, Germany, Netherlands and New Zealand Applications live in more than 30 countries and over a dozen languages. Lumi: Overview

39 The Company We Keep


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