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C.A.S. of New England The Roll of OEM Scan Tools in Aftermarket Repair Shops.

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Presentation on theme: "C.A.S. of New England The Roll of OEM Scan Tools in Aftermarket Repair Shops."— Presentation transcript:

1 C.A.S. of New England The Roll of OEM Scan Tools in Aftermarket Repair Shops

2 C.A.S. of New England ? Who is C.A.S. ? Mission Statement To provide only the best quality scan tools, information and after sales support to the automotive aftermarket repair industry through an organized network of professional automotive consultants…

3 C.A.S. of New England ? Who is C.A.S. ? Offices located in New England –16 years of learning & growing [Pach Kaahs] Direct Technical Sales Force – Direct coverage of eastern half of USA Web presence : Scan Tools are our only focus – Aftermarket / Specialty / OEM / HD / Laptops We Offer Turn Key VAR Solutions – Hardware - Software -Training - Support …

4 C.A.S. of New England ? Who is C.A.S. ? Our Typical Customer? –Aftermarket Repair Shop –Fleet Garages –Multi Store Chains –New and Used Car Dealers –Vocational Schools Currently support 4,200 shop locations representing an estimated 5,700 active scan tools including laptop based platforms…

5 C.A.S. of New England Topic Areas Scan Tool Linguistics What drives I/A towards OEM level tooling What drives them away from OEM tooling Future trends that one can expect to see Items and issues that can shift the future…

6 C.A.S. of New England Definitions of Scan Tools OEM Scan Tool : The current or past scan tool that is the exact same item as used in the franchised dealer service department OEM Level Scan Tool : Any tool that any aftermarket scan tool company wishes to term as such. Aftermarket Scan Tool: Any scan tool built for industry use that is not a recognized OEM scan tool. Coverage to include Dom / Asian / Euro. Specialty Scan Tool: A scan tool with a particular car line(s) focus. Euro only, Euro/Asian, VW/Audi only, Volvo only, etc. Typically if it does not attempt to cover the Domestic Big 3 it is not considered general purpose…

7 C.A.S. of New England What Drives Shops Towards OEM Tooling? Frustrations with Aftermarket Tooling –What vehicles does it actually cover? –What sub-systems are in the coverage –Special Functions missing –Data Errors –Cost of updates w/out improvement in operation Some still are looking for the Holy Grail…

8 C.A.S. of New England What Drives Shops Towards OEM Tooling? Efficiencies Realized with OEM Tools –38% Tech Productivity Increase w/ OEM scanners (?) –Topology Map of the car ECUs! –Whos reporting? Who has codes? –Pending Calibration files indicated and available! –Key Coding / Security System access! –Maybe 38% isnt that hard to believe!…

9 C.A.S. of New England What Drives Shops Towards OEM Tooling? The Desire to Compete and Stay Current Costs associated with sending cars out –50/50 Parts - Labor mix –$80/Hr Labor = $160/Hr lost revenue Poor experience at dealers / Closing dealers Prior experience with OEM Level Tools –Past Dealership experience with an OEM Tool…

10 C.A.S. of New England What Drives Shops Away from OEM Tools? Initial Cost of Entry as a % of GPM –NE Shops $ K Gross Revenue Confusion over what tool to buy –DRB-III / StarScan / StarMobile / Wi-Tech Confusion on compatibility between tools –One laptop for every tool? –Who co-exists with who on the PC?

11 C.A.S. of New England What Drives Shops Away from OEM Tools? Lack of Comfort in the Windows/PC world –Who sets it up? – How do I repair it? Fear of OEM tools obsolescence –Ford IDS Noise?! – GM Tech-2 / MDI Cost of Maintaining Multiple OEM Tools –Subscriptions must be paid or function stop –Time Bombs…

12 C.A.S. of New England Individual Responses to The OEM Situation Stay the Course (aka: Do nothing) –Stick with Aftermarket Tools only Specialize in one/two/three car lines –Honda/Acura – GM/Ford/Chrysler Contract OEM Level Services out –ECU Reflash / Security Issues (keys) Buy as many tools as business will allow - Wife will allow -Tool Freaks found here…

13 C.A.S. of New England Industry Wide Trends that will Shape the Future Shop

14 C.A.S. of New England Industry Wide Trends That Will Shape the Future Shop A Single Location Aftermarket Shop ? –1 st General Purpose Aftermarket Scanner 1 st line of attack! Quick - Easy - Dependable –2 nd Specialty Scanner This tool is there to fill the holes of 1 st scanner –3 rd OEM Scan Tool or tools –4 th J-2534 device...

15 C.A.S. of New England Industry Wide Trends That Will Shape the Future Shop Meet the Mobile Diagnostic Super Tech –Multiple OEM tools on board his mobile truck –Internet enabled (3G/4G) –Lots of on-going experience w common problems –Non-Compete situation with independent shop –Allows a fix that includes some profit for the shop –Transparent to the customer/vehicle owner!...

16 C.A.S. of New England Industry Wide Trends That Will Shape the Future Shop Increasing # of Pods of Shops –Small groups of independent shops –Combined purchase of needed OEM tooling –Tools/Laptop shared between shops as-needed –Designated central location as home –UPS / Parts House / Employees act as mules –Tool costs are shared…

17 C.A.S. of New England Industry Wide Trends That Will Shape the Future Shop Hub and Spoke Arrangements –Typically used by multi-store chains –Multiple OEM scanners at central hub location –Other stores Spokes send work to Hub shop –Advice is provided by Hub on viability of repair –Leverages chains Top Techs skills –Helps uncover internal issues…

18 C.A.S. of New England Industry Issues That Can Alter The Future

19 C.A.S. of New England Issues That Can Alter the Future Single Channel Source for OEM Tooling –Trend is for OEMs to direct all orders to 1 party –Lack of competition produces poor results DRB-IIIs months to obtain any due to parts IDS Typically on back order every 60 days Subaru Tool – 12 weeks typical wait time Delivery deadlines routinely not met Providing dual channels for delivery would help…

20 C.A.S. of New England Issues That Can Alter the Future Method of providing service to aftermarket –Web based solution for tools delivery is easy –Web based solution for tool repair not so easy I think its broke? –Send an and wait for response –Receive an response with suggested C of A –Send an with results of C of A –Receive an with directions of next step –Repeat above steps - OR - - Tool is shipping out for repair…

21 C.A.S. of New England Issues That Can Alter the Future Trend to shut down tools / penalize owners –Fords IDS Subscription Policy $500 - $550/yr updates and cal files Expire and you eventually lose ability to re-flash (60-90) Renew after being out of subscription for months (8 months) –Penalty fee of $500 for back filling past months –Plus $ renewal fee –180 days later and you have to renew again at $ This situation drives I/A away from OEM tooling

22 C.A.S. of New England Issues That Can Alter the Future Telematics On-Star or Non Star –Some feel this is a huge threat to Aftermarket Scan tool manufactures wonder if it will effect them Aftermarket shops fear being out maneuvered Access to OEM level Telematics may be a huge game changer depending on direction of OEMs –NASTF / ETI involvement may be critical…

23 C.A.S. of New England Issues That Can Alter the Future Cloned OEM hardware and software –Continued issue for all parties OEMs Aftermarket Shops Scan Tool Manufacturers Actions to limit/stop cloning will effect what the future of scan tool development looks like…

24 C.A.S. of New England Issues That Can Alter the Future J-2534 Type Device Developments –Will this be the Holy Grail ? Laptop / iPad / Tablet PC J-2534 device Common interface for multiple OEMs Daily day pass for any car line Cloud Computing at its finest…!?!

25 C.A.S. of New England Technology changes will continue as we have all come to accept. The future in some cases is fairly clear, but in other areas still fuzzy and uncertain. What is certain is that the wants, needs and desires of the aftermarket repair shop owner have not really changed at all over the years. There is great opportunity for all who listen and respond to those customers wishes...! SUMMARY

26 C.A.S. of New England The Roll of OEM Scan Tools in Aftermarket Repair Shops ? Questions / Comments ? ____________________________________ Contact info


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