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Esri International User Conference | San Diego, CA Demo Theater | Troubleshooting Mobile Device Issues from Support Perspective Todd Stuber and John Gravois.

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Presentation on theme: "Esri International User Conference | San Diego, CA Demo Theater | Troubleshooting Mobile Device Issues from Support Perspective Todd Stuber and John Gravois."— Presentation transcript:

1 Esri International User Conference | San Diego, CA Demo Theater | Troubleshooting Mobile Device Issues from Support Perspective Todd Stuber and John Gravois July 12, 2011

2 Agenda Hardware Software Device Connections GPS Tools Data Project Scope Mission Planning

3 Hardware Mobile devices Laptops Tablet PCs Laser rangefinders Cameras GPS Scanners

4 Hardware Challenges Device limitations - Physical memory - Screen size - Processor power - Storage options GPS Accuracy Device settings - COM ports - Baud Rate - Protocol - USB/Bluetooth partnerships

5 Software Mobile GIS software Connection software GPS software Device software

6 Software Challenges Error messages and common issues - GPS Not Found - Error 55 or Error Code 5 (ArcPad) - No GPS Fix Troubleshooting Tips - ActiveSync/Mobile Device Center - Find GPS/GPS Debugger (ArcPad) - GpsGate (Franson) Workflow - Unsupported data types - Order of operations - Invalid features

7 Connections Mobile device to desktop PC - Mobile Software Deployment, Data Transfer External device connections - GPS, camera, rangefinder, scanner - USB, Bluetooth, Serial GPS tools - Find GPS, GPS Debugger, GpsGate

8 ActiveSync / Windows Mobile Device Center ActiveSync - Windows XP Mobile Device Center - Windows Vista - Windows 7 Connect without setting up your device

9 Find GPS / GPS Debugger The GPS/Rangefinder Debug window with NMEA 0183 GPS and rangefinder data

10 GpsGate Supports Bluetooth GPS receivers Supports Garmin USB GPS receivers Share one GPS with several applications via Virtual COM ports GPS simulation and logging No GPS or NMEA data Valid GPS data but no fix Valid GPS position fix

11 Data Vector Raster Shapefiles Feature classes Basemaps Tables

12 Data Challenges Size Labels Symbology Complexity Data Types Data Validation GlobalID Registered as Versioned (recommended)

13 Check In / Check Out Spatial reference Background layers Reserved words Schema changes Hibernation ArcGIS license level (relationship class)

14 Workflow Order of operations Invalid features

15 Demo

16 Project Planning Mobile Geodatabase - GlobalIDs - Versions! Best Practices - Labels, and Symbology, and Map Extents – OH MY! - Limit data and attributes to what field project requires - Map optimization via Analyze Map tool (Map Service Publishing toolbar) Scope of Project - User Interface - Performance - Security Enterprise GIS Mobile GIS Data Collector

17 Mission Planning

18 GPS Controller GPS Almanac Planning Software

19 Troubleshooting Mobile Issues with Esri Support Desktop streaming with Support My Mobiler Jing / SnagIt Hardware Inventory

20 My Mobiler Mobile device users best friend View your mobile screen on your desktop PC Ideal for demonstrating behaviors to your mobile support analyst in conjunction with desktop sharing application Training and demos

21 Questions?

22

23 Todd Stuber and Denise King Data Demo


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