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GoBetween Secure portal communications. GoBetween What is GoBetween? GoBetween is Mikkoms new secure messaging portal. It is the safest, most convenient.

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Presentation on theme: "GoBetween Secure portal communications. GoBetween What is GoBetween? GoBetween is Mikkoms new secure messaging portal. It is the safest, most convenient."— Presentation transcript:

1 GoBetween Secure portal communications

2 GoBetween What is GoBetween? GoBetween is Mikkoms new secure messaging portal. It is the safest, most convenient and cost-effective way to exchange sensitive data between clinicians and patients or directly between clinical staff. The GoBetween system resides entirely within the hospital or clinic network environment, ensuring complete data integrity and patient confidentiality.

3 GoBetween What does GoBetween Provide? GoBetween Provides a secure, encrypted path for 2-way exchange of sensitive, patient-related information between patient and clinic or doctor and doctor Has the ability to attach and share embedded data within the secure message Conforms to (UK, US and Canadian) data protection and clinical and information governance rules for patient confidentiality Guarantees that no data ends up stored outside the clinical network – e.g. on the mobile or fixed line devices or within the mobile or hosted networks

4 GoBetween What are the benefits of GoBetween? GoBetween benefits include: The ability to securely contact and share data with patients and co-workers without using open channels, such as or text messaging (SMS). Immediate notification of new message arrival (via SMS or ) Allows all traffic passing through GoBetween to be mirrored in the patient record, providing a full audit trail of events. Access from any fixed or mobile PC or any smart mobile device, irrespective of operating system or mobile network.

5 GoBetween Patient comms without GoBetween Clinic Patient Database Insecure: address may be wrong Unreliable: may be blocked, automatically go to Spam, or not read for days Letters Slow: 2-3 days to arrive with a patient Insecure: could be lost, delayed, intercepted or opened by partners or parents Costly: (in the UK) approx. £1.50 total cost per letter Text Insecure: (better than but) still may be delivered to the wrong person (or not delivered at all if number is wrong or incomplete) Limited in scope: can only deliver short messages Outbound communications – from clinic to patient Telephone calls Inefficient: generally limited to the hours that the staff in clinic or hospital call centre work Cumbersome: (in the UK) cannot leave message on answerphones or voic – multiple calls needed to reach the patient Patient unfriendly: Potentially annoying for patients being disturbed at work or in the evenings, or to receive calls from unknown numbers

6 GoBetween Patient comms without GoBetween Clinic Patient Database (usually via specific Webforms) Cumbersome / expensive: (good) web forms take time and effort to design, need to fit in with internal processes and systems and are expensive to maintain, as internal systems change or are removed and/or replaced Letters Slow / ineffective: may take days to be handled and all incoming letters need to be processed and matched against patients, handled, stored etc. Costly: minutes handling time per letter, for processing, Text Limited in scope: Few systems handle inbound texting (Mikkoms Messenger system does!) Inbound communications – from patient to clinic Telephone calls Inefficient: generally limited to the hours that the staff in clinic or hospital call centre work. Cumbersome: Takes up staff time to (a) find the correct person / department and then takes up departmental staff time dealing with the call. Costly: Needs real people to do this task Patient dis-satisfaction: often on hold or being passed from person to person to have issue resolved – frustrating for patients

7 GoBetween Patient comms with GoBetween Clinic (secure IT environment) Patient database Information can be copied into the secure vault from the patient database Patient logs into their secure portal and can exchange messages with their healthcare provider. GoBetween Vault The patient is notified of new messages by text or via normal channels. Healthcare professionals can send secure, encrypted messages using the GoBetween message portal. If desired, they can also attach diagrams, charts or other useful information for the patient. GoBetween message traffic may be logged back into the patient record Encrypted traffic

8 GoBetween Patient comms with GoBetween 2-way communications via a single pathway,24/7/365, via fixed or mobile networks Patients – Patients can access GoBetween from their PC or their mobile device (smartphone or tablet) Clinicians – Can seek help or share patient data, without the information ever leaving the hospital environment. Recipients do not need to be logged into the clinic network to receive message alerts; they can even be on-call at home or at a conference.

9 GoBetween There is a message from the clinic for you in your portal GoBetween Vault How does GoBetween work? Example 1. Using GoBetween for doctor – doctor communications Secure clinic Network Dr A: Please contact me as soon as possible. I need a second opinion on this X-Ray. A text or is sent to notify the doctor that a message is waiting The doctor logs into their portal and examines the attachment, possibly using their mobile device Clinic wants to send a message to another doctor for a second opinion. The doctor uploads an attachment into the Vault. Dr A: Please contact me as soon as possible. I need a second opinion on this X-Ray. Dr B: Yes, could be serious, bring them in for further checks. The clinic is notified that a new message from the doctor has arrived. Key features: The receiving doctor can use his own device (e.g. smartphone, tablet device, etc.) to read the message or see attachments No data is left on the receiving device.

10 GoBetween You have a new message waiting in your secure mailbox GoBetween Vault How does GoBetween work? Example 2. Using GoBetween for patient – clinic communications Secure clinic Network Clinic wants to send a message to the patient CLINIC: Dear patient, your results from your recent check-up are back. Please contact the clinic, as soon as possible. A text or is sent to notify the patient that a message is waiting The patient logs into GoBetween and responds to the clinic, leaving a message in the Clinics GoBetween mailbox CLINIC: Dear patient, your results from your recent check-up are back. Please contact the clinic, as soon as possible. PATIENT: Do I need to come back into the clinic? The clinic is notified that a new message from the patient has arrived. CLINIC: Dear patient, your results from your recent check-up are back. Please contact the clinic, as soon as possible. PATIENT: Do I need to come back into the clinic? CLINIC: Yes. You are booked in clinic on 21-Mar-14 at 14:00. Please click Rebook to choose a different time or date. The clinic and patient can have an IM conversation. The patient can even book or rebook their appointments through the portal, helping to minimise missed appointments. The patient follows the link to the Mikkom Choose and Book (mCB) system and can rebook for a more convenient time and / or date. Key features: Patient is notified as quickly as possible NO information is left on the patients PC or phone. Patient sends their reply from INSIDE GoBetween – they do NOT message from their own device

11 GoBetween GoBetween Summary GoBetween is Highly secure, using encryption at several levels Channel / device independent – but NOT an App 2-way communications – allows patients to communicate back to the clinic, at a time and in a manner best for them Fast to implement – needs no additional special hardware Cost-effective - scalable to fit a clinic or hospitals needs Compatible with most EMR/PAS systems – without needing to swap out the whole EMR system Tried and tested in existing international healthcare environments


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