Presentation on theme: "Controlling Food Cost in Service and Sales"— Presentation transcript:
1Controlling Food Cost in Service and Sales 8Controlling Foodservice CostsOH 8-1
2Chapter Learning Objectives Explain the importance of portion control to food cost.Describe the various portion control devices and their uses.Explain the importance of training, monitoring, and follow-through in portion control.Compare the duplicate guest-check system to the point-of-sale (POS) control system for controlling the receipt of money.Instructor’s NotesIndicate that these objectives (competencies) drive the information in the chapter and in this session.
3Chapter Learning Objectives continued List the benefits of each payment method used by the restaurant and foodservice industry.Describe cash handling procedures used in operations.Complete a daily sales report.Instructor’s NotesIndicate that these objectives (competencies) drive the information in the chapter and in this session.
4The Major Cost Control Device in Serving Portion Control!Overportioning results in the restaurant’s owners being treated unfairly.Underportioning results in the restaurant’s guests being treated unfairly.Instructor’s NotesExplain that another problem related to portion control is the guest’s perception of consistency (large servings sometimes, but smaller servings another time).Ask students if they have ever ordered a menu item the first time, liked it, and returned to buy it again only to find the portion served the second time was a different size.
5The Cost of Overportioning Item: Corn Cost = $2.80 per 3 lb boxPortions per BoxPortion Size in OuncesPortion Cost in Cents163.0 oz = the standard$0.175If 143.4 oz$0.20If 133.7 oz$0.215Instructor’s NotesPoint out that small amounts of overportioning can add up quickly.Explain that, with a 3-ounce standard portion size that should cost $0.175 (17.5 cents), overportioning just 0.7 ounces per serving (13 servings example) raises food cost by 23%. ($ $0.175) ÷ $0.175 = 23%.
6Preportioned Items Some menu items come already portioned. 2 oz hot dogsPrecut steaksRib “slabs”Half-pound frozen hamburger pattiesBananasCarton or bottled beveragesInstructor’s NotesExplain that, when an item is not preportioned, managers must ensure that guests get what they pay for while the restaurant protects its profits. Both of these goals are accomplished through proper portion control.Ask, “Who does the majority of portioning, cooks or servers?” Ask for examples of when servers play a major role in portion control.
7Items Not Preportioned Items that are not preportioned must be carefully portioned.To control costsTo ensure consistencyTo ensure a positive price-value relationship in each guest’s mindTo avoid running out of a productInstructor’s NotesAsk students to identify some tools used in a kitchen to help in the portioning process.
8Portion Control Tools Scoops Also known as dishers Used to portion fluid ounces and semisolid productsInstructor’s NotesPoint out that scoops are used for foods like cottage cheese, ice cream, and tuna salad.Explain that these devices are based upon the number of level servings per quart (32 ounces). Therefore, a “Number 10 scoop,” means it will yield ten-3.2 ounce servings (scoops) per quart.Point out that ladles are used for liquids such as soups, sauces, and dressings. Tell students that the capacity of a ladle is usually stamped on the handle.
9Portion Control Tools continued LadlesUsed to portion liquidsInstructor’s NotesPoint out that ladles are used for liquids such as soups, sauces, and dressings.Tell students that the capacity of a ladle is usually stamped on the handle or that the handle might be color-coded to designate size.
10Portion Control Tools continued Serving spoonsSlotted—used to separate solids from liquidsSolid—used to serve solids and liquidsInstructor’s NotesPoint out that a slightly rounded serving spoonful is about four ounces of product.
11Portion Control Dishware RamekinsUsed for small amounts of sauces and salad dressingsIndividual casserolesTypically round or oval oven-proof dishesRange in size from five to twelve ouncesInstructor’s NotesPoint out that ramekins may be made of stainless steel, ceramics, or disposable plastics.Ask students how they have seen ramekins used.Individual casseroles are often used for broiled items because these dishes can tolerate high heat levels.
12Portion Control Dishware continued CupsTypically hold four to six ouncesBowlsTypically hold six to ten ouncesInstructor’s NotesPoint out a regular “coffee” cup holds a different amount (usually two to three ounces less) than an eight-ounce measuring cup.
13Portion Scales Are used for items portioned by weight Must be kept very cleanCan be adjusted to subtract the weight of the container holding the productAre designed to weigh items as heavy as thirty- two ouncesInstructor’s NotesAsk students to identify some items that are portioned on scales. Answers will include meats, fish portions, cold cuts, and cheeses.Point out that “tare” weight is the weight of the container holding the item. This tare weight is subtracted to arrive at the item’s actual or net weight.
14Preportioning Preportioning items prior to the start of a meal period Ensures consistencyReduces errors in portion sizesSpeeds production timesInstructor’s NotesAsk students to describe their experiences at a “Subway” type of sandwich shop to emphasize the importance to line speed of preportioning items such as cold cuts and cheeses.Mention that for some foods, preportioning may not be practical. Examples include soups and other hot or very cold liquid items.
15Portion Control Training All food production and service employees require portion-control training.Training must be ongoing.Service personnel must be continually reminded of proper portion sizes.Instructor’s NotesExplain that servers sometimes are “pressured” by some guests to increase portions sizes. Servers, anxious to protect or increase their tips, may do so.Ask students, “What can managers do to ensure that servers do not change portion sizes while, at the same time, ensuring high levels of guest satisfaction?”
16Portion Control Training continued Servers must be very knowledgeable about portion sizes if they are to consistently satisfy their guests.Instructor’s NotesExplain that well-trained servers can note portioning mistakes made in the kitchen that could lead to dissatisfaction among guests.
17Additional Management Tasks Monitor and follow throughVisually inspect served food items as frequently as possible.Regularly check the sizes of scoops and ladles used for portioning.Ensure proper plate presentation.Portion sizeItem placementGarnishInstructor’s NotesOne of a manager’s most important tasks is to continually monitor food production.Ask students where they would want their managers to be during a “rush” in a restaurant they themselves owned.
18Portioning Reports Usage reports tell Waste reports tell The number of items issued to the cook’s lineThe number of items sold to guestsThe number of items returned to inventoryWaste reports tellThe items returned by guestsThe reasons for their returnInstructor’s NotesRemind students that waste reports were discussed in the previous chapter.Ensure that students know the differences between these two reports.Ask which of these two reports is most critical to the operation.
19Duplicate Guest Check System Step 1 – Assign guest checks.Assigned at beginning of each shiftEach server receives a specific allotment of guest checks.Guest checks are prenumbered.The checks are two-copy—writing on one copy imprints the same information on the second copy.Instructor’s NotesExplain that most restaurants use either a duplicate guest check or point-of-sale (POS) system to control the revenue collection process. Each will be examined in this session.Indicate that servers must carefully protect their guest checks during the service period as they will be held accountable for them at the end of their shift.
20Duplicate Guest Check System continued Step 2 – Server writes the order.This copies the order onto the second (duplicate) copy of the check.Step 3 – Second copy goes to kitchen.The kitchen keeps this copy of the check after filling the order.Instructor’s NotesExplain that, with this system, no food should ever be issued from the kitchen without an order written on one of the prenumbered guest checks.
21Duplicate Guest Check System continued Step 4 – The guest is given the original copy of the guest check as confirmation of the order and as the bill to pay.Step 5 – Guest pays the bill.Typically, the guest pays either the server or a cashier.Instructor’s NotesAsk students which system (pay server or pay cashier) they prefer when they are dining out. Ask why they feel as they do.
22Duplicate Guest Check System continued Step 6 – At shift’s end, the server returns used and unused checks and all checks are accounted for.Step 7 – Managers collect duplicate checks from the kitchen.Line cooks must safeguard all check duplicates (copies).Instructor’s NotesAsk what would happen if a cook, after filling the order, intentionally or unintentionally destroyed a check duplicate in the kitchen.
23Duplicate Guest Check System continued Step 8 – Manager or bookkeeper matches originals with duplicates. Some restaurantsCharge servers for missing checks.Discipline servers for missing checks.Terminate servers for missing checks.Instructor’s NotesRemind students that restaurants are not allowed to charge servers for missing checks in an amount that would reduce their pay below that of the prevailing minimum wage.Ask, “What should happen to a server whose guest has ‘walked’ or ‘skipped’ their check when the server was preoccupied with other guests?”
24POS Systems Cashiers and servers are assigned individual codes. Servers enter orders that are automatically displayed or printed in the kitchen.Instructor’s NotesPoint out that servers should never share their assigned POS code information.
25POS Systems continued Upon guest request, the server prints the bill. The guest and restaurant retain one copy of the bill.Information about check totals are printed or read at the end of each shift.Instructor’s NotesAsk students which system they prefer—duplicate guest check system or POS system. Ask students to explain their selection.
26Payment Methods Cash Credit cards Debit cards Travelers’ checks Personal checksOtherHouse accountsManager’s accountsCompsInstructor’s NotesExplain that credit card companies charge restaurants a portion of the sale amount to process each guest’s payment.Explain that, unlike a credit card, when guests pay with a debit card, the guest’s bank account is immediately accessed, and the funds are removed from it.Point out that many restaurants no longer accept personal checks because of their difficulty in collecting on NSF (Not Sufficient Funds) checks.
27Cash Handling Procedures Before the shiftManagers issue precounted bank to cashiers.Cashiers count banks to verify amount.During the shiftAll cashiers secure cash banks during their shifts.Cashiers collect cash, checks, and charge slips from guests.Instructor’s NotesAsk, “Why does the cashier count the bank before the shift?”Ask, “What are some ways in which cashiers secure their banks during the shift?”Point out that there are also cash handling procedures to follow at the end of the shift. These are discussed on the next slide.
28Cash Handling Procedures continued At the end of the shiftManager takes cash register readings.Cashiers count drawers and deduct the amount of the starting bank.Cashiers report cash on hand on a “Cash Report.”Managers prepare a “Daily Sales” report based on totals from the cashiers’ reports and cash register readings.Instructor’s NotesNote that a “Cash Report” details the currency and coins taken in by the cashier, and its total should be verified by a second person.Explain that the Daily Sales report is a summary of the individual cash reports and is typically prepared by a manager.
29Daily Sales Report Instructor’s Notes Point out that the Daily Sales Report has a place to enter “overs” and “shorts.” This is the “difference” entry ($2.44) in Figure 8i.Ask about reasons that a cashier could legitimately be “over” or “short” during a shift.Ask students to share their own experiences about managers’ reactions and policies about “overs” and “shorts” where they work (have worked).
30How Would You Answer the Following Questions? Information about a guest’s meal that was returned to the kitchen by the guest because it was below the restaurant’s standard would be found on the (product usage/waste) report.The acceptance of personal checks by restaurants is (increasing/decreasing).The weight of a single portion produced when using a number 8 scoop is8 ounces4 ounces2.5 ounces0.25 (or 1/4) ounceA Daily Sales Report should be completed by (cashiers/managers).Instructor’s NotesAnswersWasteDecreasingBManagersNote: indicate that the last part of this discussion will provide a review of definitions for the key terms used in the chapter.
31Key Term Review Bank Cash handling procedure Cash report Credit card Daily sales reportDebit cardDuplicate guest- check systemInstructor’s NotesBank—specific amount of coins and currency sufficient to make change for guestsCash handling procedure—activities followed to ensure that all cash and charge transactions are accurate and accounted forCash report—form filled out by cashiers to report all money, checks, and charge slips collected during a shiftCredit card—form of payment that obligates users to pay the credit card company for the products and services charged to the cardDaily sales report—form that shows sales, cash, and charges collected as well as any shift overages or shortagesDebit card—form of payment that when used, the amount charged is immediately withdrawn from the cardholder’s bank accountDuplicate guest-check system—control procedure that uses a two-copy written record of guests’ purchases and charges
32Key Term Review continued Plate presentationPoint-of-sale (POS) control systemPortion controlPortion control devicePreportioned itemProduct usage reportInstructor’s NotesPlate presentation—how an item will look to the guest when it is servedPoint-of-sale (POS) control system—computerized cash and product sales management systemPortion control—ensuring the service of a proper portion as determined by the standardized recipe or the company standardPortion control device—implement that assists with the proper portioning of food itemsPreportioned item—food that is measured or weighed prior to being placed on the service lineProduct usage report—form that shows the number of items issued to the cook’s line, the number returned to inventory, and the number sold to guests
33Chapter Learning Objectives— What Did You Learn? Explain the importance of portion control to food cost.Describe the various portion control devices and their uses.Explain the importance of training, monitoring, and follow-through in portion control.Compare the duplicate guest-check system to the POS control system for controlling the receipt of money.Instructor’s NotesAsk students to do a personal assessment of the extent to which they know the information or can perform the activity noted in each objective.
34Chapter Learning Objectives— What Did You Learn? continued List the benefits of each payment method used by the restaurants and foodservice industry.Describe cash handling procedures used in operations.Complete a daily sales report.Instructor’s NotesAsk students to do a personal assessment of the extent to which they know the information or can perform the activity noted in each objective.