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IPadPalooza 2013 A turnkey service solution you can depend on. June 18-19 Austin, Texas Jeff Huhtanen Dan Edwards.

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Presentation on theme: "IPadPalooza 2013 A turnkey service solution you can depend on. June 18-19 Austin, Texas Jeff Huhtanen Dan Edwards."— Presentation transcript:

1 IPadPalooza 2013 A turnkey service solution you can depend on. June 18-19 Austin, Texas Jeff Huhtanen Dan Edwards

2 LOOK FAMILIAR? 2of35 Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com Make it STOP!

3 3of35 Nearly 1 in 3 iPads break within the first 3 years of ownership. The iPad will get dropped ACCIDENTS HAPPEN… 1 in 10 iPad owners damage the device within the first 12 months of ownership. Just because you put it in a case, that does not mean it is protected! Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com

4 4of35 Provide Cosmetic Protection only MOST CASES … and will NOT protect from drops and falls Over 90% result in a cracked or shattered screen Internal Damage may exist as well. Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com

5 5of35 Provide Cosmetic Protection only MOST CASES … and will NOT protect from drops and falls One extreme case of 30% was reported Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com

6 6of35 Vary depending on Usage Time Per Day BREAKAGE RATES LOWER BREAKAGE RATES when used for 2 hours or less and stored in classroom LOWER BREAKAGE RATES when used for 2 hours or less and stored in classroom HIGHER BREAKAGE RATES With increased usage time, especially between classes HIGHER BREAKAGE RATES With increased usage time, especially between classes Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com

7 7of35 Result from Device Design HIGH FAILURE RATES SHAPE of curved metal backing GLASS thats partially exposed THE RESULT: THE EDGE TAKES THE IMPACT Nearly every time the iPad is dropped Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com

8 8of35 Educational Service Solutions provides quick and affordable Repair Solutions for school staff, parents and students. What Do We Do? WHO ARE WE? Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com

9 9of35 Educational Service Solutions provides quick and affordable Repair Solutions for school staff, parents and students. Educational Service Solutions offers a variety of Service Products to help Educators and Parents manage their devices with ease and efficiency. WHO ARE WE? What Do We Do? Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com

10 WHO ARE WE? ESS is a joint venture between Electronic Service Solutions & Fix It Fast Cellular. Together weve created a seamless service platform that utilizes a staff of certified technicians and depot style facilities that are designed to manage large corporate and educational customers. We provide services to Fortune 500 companies and more than 25 school districts in Texas. 10of35 What Do We Do? Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com

11 WE ARE… Large Enough 11of35 National retail chains We service Fortune 500 companies. …to handle thousands of units Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com Educational Institution

12 Experienced Enough 12of35 Proven work-flow models that are cost effective and scalable. Owners have over 30 years in the fulfillment and management of these services. …to know the importance of making every customers experience GREAT! WE ARE… Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com

13 Fast Enough 13of35 Most devices returned to user within 3-4 days. Same day service options depending on location …to make you say WOW! WE ARE… Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com While maintaining high reparability rates of 98%

14 Dedicated Enough 14of35 Great customer care with each repair Attention to detail that sets us apart from our competition. …to say We wont quit until its fixed! WE ARE… Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com

15 WHAT ARE YOUR NEEDS? Extended Warranty, Insurance, Repair Centers, Service Policies, Contracts… 15of35 Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com

16 WORTH AVENUE GROUP 16of35 Type of Product Service Products Offered 2-Year Agreement Cost Number of Claims Allowed Deductible Per Claim Turn-Around Period Per Repair Theft Protection Purchase Period TOTAL OUT OF POCKET Insurance 3 $101.00 Unlimited $50.00 7-14 days Yes 30 days of purchase $151.00* WORTH AVENUE GROUP MOST REQUESTED PROGRAM DETAILS $151* * Based on one repair requested Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com

17 APPLE CARE + 17of35 Type of Product Service Products Offered 2-Year Agreement Cost Number of Claims Allowed Deductible Per Claim Turn-Around Period Per Repair Theft Protection Purchase Period TOTAL OUT OF POCKET Warranty 1 $99.00 2 $49.00 7-14 days No 30 days of purchase $148.00* APPLE CARE + WORTH AVENUE GROUP MOST REQUESTED PROGRAM DETAILS $148* $151* * Based on one repair requested Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com

18 SQUARE TRADE 18of35 Type of Product Service Products Offered 2-Year Agreement Cost Number of Claims Allowed Deductible Per Claim Turn-Around Period Per Repair Theft Protection Purchase Period TOTAL OUT OF POCKET Warranty 3 $94.00 4 $50.00 5-10 days No 30 days of purchase $144.00* SQUARE TRADE APPLE CARE + WORTH AVENUE GROUP MOST REQUESTED PROGRAM DETAILS $144* $148* $151* * Based on one repair requested Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com

19 EDUCATIONAL SERVICE SOLUTIONS 19of35 Type of Product Service Products Offered 2-Year Agreement Cost Number of Claims Allowed Deductible Per Claim Turn-Around Period Per Repair Theft Protection Purchase Period TOTAL OUT OF POCKET Warranty 4 $79.00 Unlimited $49.00 3-4 days No Within 1st year of purchase $128.00* EDUCATIONAL SERVICE SOLUTIONS SQUARE TRADE APPLE CARE + WORTH AVENUE GROUP MOST REQUESTED PROGRAM DETAILS $128* $144* $148* $151* * Based on one repair requested Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com

20 AVERAGE OUT OF POCKET EXPENSE 20of35 EDUCATIONAL SERVICE SOLUTIONS SQUARE TRADE APPLE CARE + WORTH AVENUE GROUP $128* $144* $148* $151* * Based on one repair requested Plan Cost Repair Cost TOTAL OUT OF POCKET Typical Turn Around Time WORTH AVENUE GROUP $101.00 $50.00 $151.00 7-14 days Plan Cost Repair Cost TOTAL OUT OF POCKET Typical Turn Around Time APPLE CARE + $99.00 $49.00 $148.00 7-14 days Plan Cost Repair Cost TOTAL OUT OF POCKET Typical Turn Around Time SQUARE TRADE $94.00 $50.00 $144.00 5-10 days Plan Cost Repair Cost TOTAL OUT OF POCKET Typical Turn Around Time EDUCATIONAL SERVICE SOLUTIONS $79.00 $49.00 $128.00 3-4 days Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com

21 AVERAGE OUT OF POCKET EXPENSE 21of35 EDUCATIONAL SERVICE SOLUTIONS SQUARE TRADE APPLE CARE + WORTH AVENUE GROUP $128* $144* $148* $151* * Based on one repair requested Plan Cost Repair Cost TOTAL OUT OF POCKET Turn Around Time WORTH AVENUE GROUP $101.00 $50.00 $151.00 7-14 days Plan Cost Repair Cost TOTAL OUT OF POCKET Turn Around Time APPLE CARE + $99.00 $49.00 $148.00 7-14 days Plan Cost Repair Cost TOTAL OUT OF POCKET Turn Around Time SQUARE TRADE $94.00 $50.00 $144.00 5-10 days Plan Cost Repair Cost TOTAL OUT OF POCKET Turn Around Time EDUCATIONAL SERVICE SOLUTIONS $79.00 $49.00 $128.00 3-4 days Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com

22 ESS is still your choice with Per-Device repair needs You always have an option with ESS with our ON DEMAND repair solutions 23of35 Our competitors require purchase of a protection plan before they will provide repair services. With Per-Device repairs ESS offers its ON DEMAND services to address these needs regardless of when the incident occurs. When you need a repair you can count on ESS for Fast Service, Free Shipping and Customer Care just as if you where an existing ESS Protection Plan customer. We will not turn down any opportunity to earn your business and trust. Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com

23 SERVICE PLANS 24of35 No annual cost $150 Flat-rate repair cost No limit on repairs Online repair request 60-day warranty Fast turnaround ON DEMAND $119 - 2-year coverage plan NO service fee, per repair Unlimited Repairs allowed within 2-year period Free replacement of iPad accessories included with iPad Easy online repair submittal Fast turnaround 5 STAR PLAN FREE rugged protective case with all 2-year agreements Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com $79 - 2-year coverage plan $49 Service fee, per repair Unlimited repairs allowed within 2-year period Easy online repair submittal Fast turnaround 3 Star Plan provides for 2 payments: Pay in full, Pay per year, and the possibility of Pay per month for qualified parties. Contact ESS for more details. 3 STAR PLAN iPad 2, 3, 4 & mini $99 - 2-year coverage plan NO Service fee, per repair Unlimited Repairs allowed within 2-year period Easy online repair submittal Fast turnaround 4 STAR PLAN

24 MASSIVE SAVINGS FOR YOU 25of35 FOR EXAMPLE For every 1000 plans purchased schools can save a minimum of $35,000.00 Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com WORTH: $101 + $35 case = $136.00 APPLE CARE+: $99 + $35 case = $134.00 SQUARE: $94 + $35 case = $129.00 ESS: $79.00

25 NEED SOMETHING DIFFERENT? ESS will customize a Service Product to meet your needs 27of35 WHATABURGER it… Make it your way. We understand COMPLICATED. We can customize our products to help address your schools policies and procedures. We have yet to see any schools program and policy mimic or match another. Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com

26 WHAT MAKES US DIFFERENT? 28of35 ESS provides ALL its own services. We do not out source our repair services. Each unit covered under our product service plan is handled by an ESS Certified Technician. Each repair must pass our Quality Assurance Test before leaving our depot. ESS Repair Rate is higher than 98%. Our repair rate is higher than any other service provider in this industry. More Options - Lower Costs - Faster Service ESS has taken what weve learned from our clients and packaged them into a complete portfolio of services. More Options, Lower Costs and Fast Turn-Around times results in satisfied customers. We are TEXANS serving Texans! Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com

27 AS SIMPLE AS 1… 2… 3… 29of35 STEP ONE ONLINE ORDER PROCESSING Your School account will contain locations and user rights. Approved administrators can simply… Login… Select the repair services needed, and Submit. Once submitted, an ESS repair box will be dispatched to the selected location. For more information, please visit our website: www.EDUservicesolutions.com Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com

28 AS SIMPLE AS 1… 2… 3… 30of35 STEP TWO RECEIVE OUR DISPATCHED BOX AND RETURN SHIP Within one business day you should receive our box containing a repair information sheet and FedEx return label. Complete the information sheet describing the repair and record the devices serial number or property number. Simply Fill out the form, Insert the device, Adhere label and Call FedEx for pickup. Its that simple. For more information, please visit our website: www.EDUservicesolutions.com Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com

29 AS SIMPLE AS 1… 2… 3… 31of35 STEP THREE ESS RECEIVES YOUR DEVICE AND EVALUATES REPAIR When we receive the device we confirm the needed repair and provide your administrator the confirmed Quote. Once Approved the Device is repaired and Shipped back to your location. For more information, please visit our website: www.EDUservicesolutions.com ESS can customize this process to meet specific ACCOUNTING WORKFLOW needs. Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com

30 32of35 We are Parents. As parents we understand the advantages and impact smart devices bring to classroom learning. We are vested in making each schools experience utilizing this technology positive and productive. We are Professionals. Integrity is the foundation of our business. We take great pride in our work and in the way we treat others. We believe that honesty along with hard work will provide us continued opportunities as these technologies continue to expand into our everyday lives. WHO WE ARE For more information, please visit our website: www.EDUservicesolutions.com Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com

31 33of35 We have developed todays practices. Our Principals have over 30 years experience managing technology service centers for some of the biggest retailers in the country. Weve taken our lessons learned in the retail environment and applied them to ESS culture and work-flow. We are the Right Thing company. We do the Right Thing for our customers and our environment. We consider ourselves a GREEN INITIATIVE company. We are the 3 Rs. We REPAIR, REUSE, and RECYCLE. 100% of the waste generated from our services is recycled or donated to overseas Troops. WHO WE ARE For more information, please visit our website: www.EDUservicesolutions.com Contact Us 3456 Alemeda Street, Suite 451, Fort Worth, TX 76126 service@eduservicesolutions.com

32 CONTACT US Address: Educational Service Solutions 3456 Alemeda Street, Suite 451 Fort Worth, TX 76126 Phone: (817) 560-2252 For more information on our company and the products and service we offer, please visit us at http://www.EDUservicesolutions.com. Presenters: Jeff Huhtanen jhuhtanen@eduservicesolutions.com Dan Edwards dedwards@eduservicesolutions.com 34of35

33 THANK YOU Address: Educational Service Solutions 3456 Alemeda Street, Suite 451 Fort Worth, TX 76126 Phone: (817) 560-2252 Presenters: Jeff Huhtanen jhuhtanen@eduservicesolutions.com Dan Edwards dedwards@eduservicesolutions.com QUESTIONS?


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