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Emergency and Overtime Fan-Out. 2 9/4/2012 About Us In business since 1992 Core strength: Integrating event-driven systems with communications networks.

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Presentation on theme: "Emergency and Overtime Fan-Out. 2 9/4/2012 About Us In business since 1992 Core strength: Integrating event-driven systems with communications networks."— Presentation transcript:

1 Emergency and Overtime Fan-Out

2 2 9/4/2012 About Us In business since 1992 Core strength: Integrating event-driven systems with communications networks – Create environments in which information is immediately available to those who need to act World Leading software in healthcare, retail, hospitality and campus environments Deep expertise in understanding how business processes and information interact

3 3 9/4/2012 Our Approach Work hand-in-hand with our customers to create highly effective workflows and better business results Decrease costs, get more from existing investments in communications We understand technology alone isnt enough – We take a whole-solution approach that arguments technological innovation with our deep experience in understanding and optimizing our customers business process and informative flows.

4 4 9/4/2012 What we Deliver Centralized Alarm Monitoring – Real-Time Notification with confirmed Acknowledgement Empowered, More Productive Staff – Right Person, at the right place, at the right time Reduced Response Time – Real-time notification with confirmed Acknowledgment

5 5 9/4/2012 What we Deliver Reduction in Cost – More productive Staff, better retention and reduction in delays Decreased IT Cost – Centralized system that delivers mobility, simplicity and real-time communications

6 6 9/4/2012 Emergency Fan Out Unique icons for each type of event Each event has its own pre-defined notifications and escalation

7 7 9/4/2012 Emergency Fan Out Virtually unlimited output devices – Phones: Mobile, In-House, Landlines – – Wallboards, Scrolling Marquees – Pagers

8 8 9/4/2012 Building Management

9 9 9/4/2012 Working with Connexall

10 10 9/4/2012 Device Assignment Client - DAC Icon Based Assignments

11 11 9/4/2012 Device Assignment Client - DAC Visual Mapping of Alarms

12 12 9/4/2012 Device Assignment Client - DAC Visual Active Alarms

13 13 9/4/2012 Device Assignment Client - DAC Reporting

14 14 9/4/2012 Assignments Devices are assigned to callpoints by dragging and dropping

15 15 9/4/2012 Assignments Easy to use interface means minimal training for end- users

16 16 9/4/2012 Active Alarm Client - AAC View Real-Time Alarms: Callpoint Label Location Priority Level Retry Duration Count Last ACK

17 17 9/4/2012 Mapping Alarm Client - MAC View Real-time alarm from a floor plan layout Easy to identify the physical location of the alarm source Convenient for new staff to identify location

18 18 9/4/2012 Virtual Callpoints Patented Concept – Virtual vs. physical – Generate alarm from a PC – Notify staff the same way as normal alarm Service Requests – Porter & Housekeeping – Customer and Price Inquiries – Staff Sign In / Out Easy to Trigger / Cancel – Simple double-click to turn On / Off

19 19 9/4/2012 Manual Paging Client - MPC Enable various messaging options – Touch keyboard – Page Message Scheduler

20 20 9/4/2012 Manual Paging Client - MPC – Page Later – Message Lists

21 21 9/4/2012 Reporting Built into Connexall is powerful reporting software Lets you track events, escalations, responses Make improvements to processes and procedures You cant improve what youre not measuring In 5 Clicks or less

22 22 9/4/2012 Reporting

23 23 9/4/2012 Reporting

24 24 9/4/2012 Reporting

25 25 9/4/2012 Reporting

26 26 9/4/2012 Reporting Activity Reports audit the total calls received daily, monthly, yearly per handset or callpoint: – Number of alerts generated – Total response time to answer requests – Number of escalated calls – Frequency of calls on the basis of nature or time

27 27 9/4/2012 Connexall By combining High-Performance communications integration technology, with consulting support and customer care, Connexall will enable information immediacy to create highly effective workflows and optimal business results while lowering operating costs and leveraging existing investments in communications.


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