Presentation on theme: "Emergency and Overtime Fan-Out. 2 9/4/2012 About Us In business since 1992 Core strength: Integrating event-driven systems with communications networks."— Presentation transcript:
Emergency and Overtime Fan-Out
2 9/4/2012 About Us In business since 1992 Core strength: Integrating event-driven systems with communications networks – Create environments in which information is immediately available to those who need to act World Leading software in healthcare, retail, hospitality and campus environments Deep expertise in understanding how business processes and information interact
3 9/4/2012 Our Approach Work hand-in-hand with our customers to create highly effective workflows and better business results Decrease costs, get more from existing investments in communications We understand technology alone isnt enough – We take a whole-solution approach that arguments technological innovation with our deep experience in understanding and optimizing our customers business process and informative flows.
4 9/4/2012 What we Deliver Centralized Alarm Monitoring – Real-Time Notification with confirmed Acknowledgement Empowered, More Productive Staff – Right Person, at the right place, at the right time Reduced Response Time – Real-time notification with confirmed Acknowledgment
5 9/4/2012 What we Deliver Reduction in Cost – More productive Staff, better retention and reduction in delays Decreased IT Cost – Centralized system that delivers mobility, simplicity and real-time communications
6 9/4/2012 Emergency Fan Out Unique icons for each type of event Each event has its own pre-defined notifications and escalation
17 9/4/2012 Mapping Alarm Client - MAC View Real-time alarm from a floor plan layout Easy to identify the physical location of the alarm source Convenient for new staff to identify location
18 9/4/2012 Virtual Callpoints Patented Concept – Virtual vs. physical – Generate alarm from a PC – Notify staff the same way as normal alarm Service Requests – Porter & Housekeeping – Customer and Price Inquiries – Staff Sign In / Out Easy to Trigger / Cancel – Simple double-click to turn On / Off
21 9/4/2012 Reporting Built into Connexall is powerful reporting software Lets you track events, escalations, responses Make improvements to processes and procedures You cant improve what youre not measuring In 5 Clicks or less
22 9/4/2012 Reporting
23 9/4/2012 Reporting
24 9/4/2012 Reporting
25 9/4/2012 Reporting
26 9/4/2012 Reporting Activity Reports audit the total calls received daily, monthly, yearly per handset or callpoint: – Number of alerts generated – Total response time to answer requests – Number of escalated calls – Frequency of calls on the basis of nature or time
27 9/4/2012 Connexall By combining High-Performance communications integration technology, with consulting support and customer care, Connexall will enable information immediacy to create highly effective workflows and optimal business results while lowering operating costs and leveraging existing investments in communications.