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Enabling Tomorrows Innovations Team 6 by Joseph Helou, Karl Nickl & Ankush Balekundri MobileMusic.

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Presentation on theme: "Enabling Tomorrows Innovations Team 6 by Joseph Helou, Karl Nickl & Ankush Balekundri MobileMusic."— Presentation transcript:

1 Enabling Tomorrows Innovations Team 6 by Joseph Helou, Karl Nickl & Ankush Balekundri MobileMusic

2 Team 6 Agenda Challenges Overview Recommendation Implementation Financial Analysis Risks & Mitigation Conclusion Appendices 2

3 Team 6 Challenges with MobileMusics current IT strategy 3 Legacy Costs IT Operations & Controls Scalability Business Strategy What systems should we implement in order to increase reliability and decrease cost? How much staff do we need in regional offices? What IT controls should be put into place to create a secure environment? How do we increase our capacity without increasing total costs too much? How do we approach adding new Kiosks, Gaming, and Dating? How can MobileMusics IT strategy help continue growth and ensure complete customer satisfaction?

4 Team 6 Potential key improvements with MobileMusics new IT strategy 4 Enabling Future Business Strategies Integrated Systems Scalable Technology Improving IT Operations & Controls Short Term Long Term Low Priority High Priority Increased Revenue per Customer Increased Customer Satisfaction Reduced Development Lead Time for New Business Lines Increased Systems Uptime Increased Employee Productivity Reduced Employee Turnover

5 Team 6 Evaluation of opportunities and vision for the future of MobileMusic 5 We want to position MobileMusic with technology that will create a sustained competitive advantage, enable easy addition of new lines of business, and provide customers with rich content solutions to their entertainment needs. Our Vision System Integration Restructuring IT Enabling The Future Consolidate dispersed IT services Move to standardized desktop environment Improve IT operations New systems from single vendor hosted on cloud infrastructure Migrate logistics system to cloud infrastructure Allows for the capability to support existing activities as well as future plans Better alignment with corporate strategy Gaming & Dating

6 Team 6 Issues that can be addressed with an integrated system 6 System Integration Restructure ITEnable The Future Subscription Management & Customer Management Critical: All customer services depend on it Unreliable: Downtime causes irreparable damage to brand Billing Management Inherited from parent company Lack of scalability Limited availability Finance & Procurement Logistics Developed in house, coded using COBOL Expensive to manage and add functionality Limited availability Poor compatibility with Finance & Procurement system Increased development costs due to technological differences New systems from single vendor hosted on cloud infrastructure SM/CM BM FP Migrate logistics system to cloud infrastructure System Integration Solved by:

7 Team 6 The benefits of integrating systems outweigh the costs 7 System Integration Restructure ITEnable The Future Increased capability to deploy new features and services Decreased long-term costs Increased scalability More reliable accessibility/performance Increased employee morale Increased security Dependent on cloud provider for security and access Higher short-term costs Learning curve of new systems System Integration Benefits Costs

8 Team 6 Issues that can be addressed by restructuring IT resources 8 System Integration Restructure ITEnable The Future Unmanageable IT Environment Scattered/Redundant IT Resources Inefficient IT Operations Non-standardized desktop environment Overload of PC-related issues 75% of IT staff is dispersed throughout regional offices Low employee morale Lack of central planning Lack of policy/process documentation Minimal governance and execution strategy Security failures Solved by: Restructuring IT Consolidate dispersed IT services Outsource regional kiosk servicing to outside firm Outsource help desk services to India All other IT services moved to headquarters Move to standardized desktop environment All computers, peripherals, software pre-selected Improve IT operations Increased standardization of processes Increased focus on security More robust long-term planning

9 Team 6 The benefits of restructuring IT outweigh the costs 9 System Integration Restructure ITEnable The Future Increased cohesiveness of organization Better IT alignment with long-term strategic goals Decreased TCO of IT environment Improved service Increased security Higher short-term costs Resistance of employees to change Restructuring IT Costs Benefits

10 Team 6 Moving to integrated systems and restructuring IT will help enable future growth plans for Mobile Music 10 Restructure ITEnable The Future System Integration Future Plans Value From Proposal Allows for the capability to support existing activities as well as future plans Better alignment with corporate strategy Increase long-term profitability Ability to quickly adapt to changing business strategy Expand to shopping malls, grocery stores, and fast-food establishments Gaming Dating Services

11 Team 6 Implementation Timeline 11 Y1 Q1Y1 Q2Y1 Q3Y1 Q4Y2 Q1Y2 Q2Y2 Q3Y2 Q4 IT Restructuring System Integration Restructure Planning Employee Restructuring Planning Analysis Design Organizational Restructuring Facilities Legal Issues / Issues Management Evaluating & Adjusting Implementation Systems go live

12 Team 6 Financial Analysis 12 InitiativeEstimated Financial Benefit Cloud Infrastructure MigrationBenefit Cost Ratio = Standardized DesktopTotal Cost of Ownership Savings: $1,198 2 x 400 employees = $479,200 Employee RationalizationAnnual IT Labor Cost Savings: x $83,900 4 x 126 employees = $16,491,384 New System Purchase and Implementation Estimated Cost of Implementation: $4,000 x 325 Concurrent Users x 2.5 = $3,250, Alford, T., & Morton, G. (n.d.). The Economics of Cloud Computing: Addressing the Benefits of Infrastructure in the Cloud. Booz Allen Hamilton. Retrieved February 14, 2013, from 2. Troni, F., Margevicius, M. A., & Silver, M. A. (2010, November 16). Desktop Total Cost of Ownership: 2011 Update. Gartner.com. Retrieved February 15, 2013, from my.gartner.com/portal/server.pt?open=512&objID=260&mode=2&PageID= &resId= The True Cost of an Employee. (n.d.). Legal Northwest. Retrieved February 14, 2013, from 4. Career Builder Compensation Portal. (n.d.). Career Builder. Retrieved February 14, 2013, from bdm.careerbuilder.com/bdio.aspx?bdmlocrd=OJG2KIN6r5Gf0R%2b55db%2bRKJni7tQd2OU%2bbAl%2f6QMOUMsx2KuKsxMNg%3d%3d&TS=bMY3ftYQiHs= 5. Kaupp, G. (2012, September 5). How much does a typical ERP implementation cost? | ERP Software Blog. ERP Software Blog. Retrieved February 15, 2013, from

13 Team 6 Risks & Mitigations 13 RiskAssessmentMitigation Employee resistance to changes Pursue employee buy in before implementation Business may suffer in the short-term due to changesStrong emphasis on long term benefits Projects may take longer than expected Robust project management, cloud nature of system implementation allows for quick deployment Excessive short-term costs Lower up front cost due to cloud implementation Probability Impact X Probability Impact X Probability Impact X Probability Impact X

14 Team 6 Conclusion 14 Integrate Systems Implement Scalable Technology Enable Future Business Strategies By integrating systems, implementing scalable technology, and improving IT operations & controls, MobileMusic will have the capability to enable tomorrow's innovations. Improve IT Operations & Controls Solution Recap

15 Team 6 Appendices Why Not Refresh Logistics? Why Cloud Infrastructure? IT Security Strategy Value of Cloud-Based Infrastructure (IAAS) Desktop Total Cost of Ownership IT Outsourcing Vendor Selection Criteria Outsourcing Help Desk to India 15

16 Team 6 Why Not Refresh Logistics? Current vendor also supplies kiosks Proprietary Technically solid other than system integration issues – Possibility to be fixed by integration with new systems – If unable to integrate, we will explore other options 16 Back to Appendices

17 Team 6 Why Cloud Infrastructure? Quick Deployment Lower upfront costs Virtualization provides scalability Easier to manage Easier backup and recovery Automatic software integration Easy access to systems and information 17 Back to Appendices

18 Team 6 IT Security Strategy Assess risks and determine needs Establish central management focus Form a central group to carry out IT security strategy Implement appropriate policies and related controls Promote awareness Monitor and evaluate policy and control effectiveness 18 Action Steps for Improving IT Security. (n.d.). Cisco Systems. Retrieved February 15, 2013, from https://docs.google.com/viewer?a=v&q=cache:Utrgn0Ck93wJ:www.cisco.com/warp/public/cc/so/neso/sqso/roi5_wp.pdf+&hl=en&gl=us&pid=bl&srcid=ADGEESjR7Vh2qel80u8KETgfxcmPqH gLQbx7xRWpGToV1I3KjiTZRFaQmsp-gDvQsHRieq4W1xwqIOy6PT8SbnTXfFdD99gZh6cIuU6pr6G3U5K1qxLpxHG Back to Appendices

19 Team 6 Value of Cloud-Based Infrastructure (IAAS) 19 Alford, T., & Morton, G. (n.d.). The Economics of Cloud Computing: Addressing the Benefits of Infrastructure in the Cloud. Booz Allen Hamilton. Retrieved February 14, 2013, from Back to Appendices

20 Team 6 Desktop Total Cost of Ownership 20 Lower Total Cost of Ownership (TCO) Increased Desktop Management Spending Decreased Hardware, support, security, and end user costs Troni, F., Margevicius, M. A., & Silver, M. A. (2010, November 16). Desktop Total Cost of Ownership: 2011 Update. Gartner.com. Retrieved February 15, 2013, from my.gartner.com/portal/server.pt?open=512&objID=260&mode=2&PageID= &resId= Back to Appendices

21 Team 6 IT Outsourcing Vendor Selection Criteria 21 CriteriaWeightVendor 1Vendor 2Vendor 3 Low Cost.3(0-10) Ability to work with Engineers.25(0-10) Ability to work with Consumers and Employees.35(0-10) Availability.1(0-10) Total Score1 Back to Appendices

22 Team 6 Outsourcing Help Desk to India 22 Long term price competitiveness Focus on core business Government support Large pool of educated English speakers 24/7 help desk coverage Reliable communication facilities Cultural barriers Potential lack of quality Time lost managing project Political instability India Outsourcing Benefits Costs Back to Appendices


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